As someone who has spent thousands of dollars at Roshler's over the past 18 months, it's deeply…read moredisappointing to feel compelled to write this. Until recently, I would have confidently recommended this nursery to friends and family for their stellar selection and knowledgeable, kind staff. Unfortunately, a recent encounter with an employee named Robin has cast a shadow over what had otherwise been a positive relationship with this business.
While browsing the last remaining blue star salvias, three in total, I noticed one was lush and in full bloom, while the other two barely filled a third of their pots. I asked at the register if I could purchase the two weaker plants for the price of one, and the helpful cashier was waiting on a manager, Thomas or Jackson, to weigh in. While they were busy assisting other customers, Robin inserted herself into the conversation.
What followed was not only unprofessional but, quite frankly, troubling. When I calmly explained my request and pointed out the state of the plants, Robin looked me up and down, fixating on my shirt which had the word PRIDE on it, then did the same to my partner, who was wearing a similar shirt. She made direct eye contact with me and, without any explanation or effort to problem-solve, almost shouted, "NO."
No discussion. No courtesy. No professionalism. Just a flat-out, emphatic dismissal that felt unmistakably personal. A kind associate even suggested checking if there were more plants in the back, but Robin swiftly shut that down too, only relenting after repeated requests, and even then returning suspiciously quickly with a dismissive, "No, there are none."
I want to be clear: every other employee I've encountered at Roshler's has been helpful, warm, and accommodating. Robin is, unfortunately, the complete opposite, a glaring exception who displayed none of the customer-focused service this nursery is known for.
Whether this interaction was driven by bias or simply by poor temperament, it was unacceptable. It left me feeling unwelcome in a place I had considered a reliable and local favorite. Based on this experience, and despite the convenience of its location, I will be taking my business elsewhere and encouraging others in my network to do the same until Roshler's ensures all customers are treated with respect and dignity.