Zero stars if I could. This is, without a doubt, the worst apartment complex I have ever lived in…read more
My experience at Virtuo Spring has been one disappointment after another. I paid over $2,300 a month for a one-bedroom apartment, expecting a luxury living experience. Instead, I dealt with poor management, unresolved maintenance issues, excessive fees, and what I believe was dishonest treatment.
One of the most upsetting incidents involved my Ring door camera. During a maintenance visit, my camera disappeared from my door. I have video footage documenting the camera before it went missing. When I asked management about it, I was told that maintenance said they had thrown it away. I could not understand why anyone would dispose of property that did not belong to them. When I requested the maintenance employee's first and last name, I was repeatedly given the runaround. It wasn't until I said I would be filing a police report that they became willing to provide the information.
The pest problem is terrible. Residents are charged extra for pest control, yet I continued to deal with bugs and spiders throughout my time there. Paying additional fees for an exterminator that does not resolve the problem is unacceptable.
Don't expect maintenance requests to be handled promptly. Many issues were left unresolved until after I moved out. The so-called "luxury" amenities are frequently out of service, including the electronic keypad locks on apartment doors. On one occasion, when the keypad failed and I needed help getting into my apartment, I was told that being locked out of my own home was not considered an emergency and that I would have to wait until business hours.
Move-out was another nightmare. Be prepared to receive an invoice for what feels like half of your monthly rent in additional charges. Even if you pay for professional cleaning, you may still receive a significant cleaning fee. I was also charged a "smoking" fee despite never smoking in the apartment apparently, simply using candles can result in that charge. Keep in kind during my lease we all received a letter saying that someone was smoking in the building and car and that if it continued EVERYONES rent would go up.
To make matters worse, I paid my final month's rent through the resident portal before moving out, yet that same rent payment appeared again on my move-out invoice. When I called to have the error corrected, I was given the runaround and had difficulty speaking directly with the property manager.
Communication throughout my lease was consistently poor. There was rarely anyone available in the office when residents had concerns, and it often took days to receive a response. I also felt misled during the leasing process by an employee who later left the company. After I moved in, I was told there was nothing management could do about the situation and that I could not get out of my lease.
For the amount of money I paid, I expected professionalism, honesty, and basic customer service. Instead, I experienced poor communication, excessive fees, unresolved maintenance problems, unreliable amenities, and an overall lack of accountability.
I would strongly encourage anyone considering Virtuo Spring to thoroughly research recent reviews before signing a lease. Based on my experience, I would never recommend living here.
