When you are a mom of twin boys. Accidents are bound to happen. One of my lil guys fell and hurt…read morehis arm. I called his pediatrician but no appointments were available. Good thing CareSpot was my next call. They were able to get my guy in the same day, luckily within a few hours. It is flu season, and the coronavirus is lurking around the corner. We both were super nervous but when we got to the door. There were postings to notify staff if a patient was experiencing those symptoms. That calmed my germaphobic son. He did grab a face mask just in case someone sneezed. The front desk staff was very hospitable and ask me pertinent questions to get us checked in. Remember we were only here to see if he had a broken arm. Within a few minutes of our appointment time, we were escorted to the exam room. The nurse took vitals and ask more specific questions related ti his accident. They could tell he was nervous and in pain when they moved his arm. She didn't inconvenience him too much and called the Dr in to exam before having his Xray. I was happy to know we didn't need to go to another location for xrays. Xrays are taken onsite and then must be sent electronically to the radiologist to be analyzed. This took the most time. About 45 mins. Great news no broken bones but they made a custom splint for him. The location was very clean and sterile. A nice touch, was rain waterfall music playing in our exam room. It was pretty calming while you are waiting. Great staff all very caring. They even asked my son to come back and play his sax for them when he is all better.

I have made reservations online for an appt and when we arrive, you still need to wait 30-60…read moreminutes. The lady at the front desk is often cranky, but I do really like the doctors there.

Great experience. Was hesitant to go through because of the reviews I read. I went one night and…read morethey had just closed. Had bronchitis so I had to get back there the next morning. Everybody was super nice except lady wasn't talkative/friendly but overall a great experience. The nurse/PA was great. I wish this place could be my PCP.

We came in for a pre-screening appointment for surgery and we've waited an hour and 45 minutes to…read morebe seen when our appointment was made a week prior to this day along with them getting the paperwork the pre-screening paperwork in advance. It took over 21/2 hours to get this appointment done. This is the second time this has happened to my family at this location. It doesn't make sense to make an appointment, and it take all day.

Online check in Quick…read moreTakes insurance Helpful staff Nice doctor Took xray and drained wound Sent prescription to local public

Online it says that it accepts my insurance and when I walked in that's when they told me that they…read moredon't. Tells me it 60 dollars and when I got done filling out paperwork then it was 160 dollars. So, I believe they really are out for the money and not your well being. Especially if you are out of state!

What a fantastic change of environment from Yulee to this location. Laconia was quite pleasant to…read moreinteract with. She demonstrated her professionalism and ability flawlessly

I have been to this location several times in the last couple weeks. Each time has been efficient…read moreand easy. The check in process is so simple, and because I've had an appointment there has been hardly a wait.

A rough start but improved…read more I tried to call. It was just automated and disconnects when it's done with you. So I was unable to get site specific info. The website is not great either. On site, check in was very easy the wait wasn't bad at all. There was some issue with the doctor ordered tests to where the tech wanted to delete one and I had to request a few times to keep all tests. We figured it out, but that was a negative for me. The blood draw went well. Quick. Almost painless.

If you do not like your job, find something else to do. The…read moreactions and rudeness of some of the employees here are just counter to anything positive that can come from a medical environment. My experience mirrors the 2 other negative experiences. Find the common denominator and fix it!

The crew at Fernandina Beach is always welcoming and friendly. There is hardly any wait and I am…read morein and out in a jiffy. The staff is knowledgeable and always pointing out the discount bins to help me get the best deals for my money. I can't say enough great things about this place! I always leave with a smile.

Dropping my rating down to a 3 star because the service and the staff attention to detail was…read moreterrible during my visit. The cashier could not figure out milligrams and had no idea what a calculator does. She also gave me the wrong items and I had to return and speak with a manager. People in pain do not want issues with their orders. Maybe try the other player which has opened locally until legal happens

The place looked clean. We didn't have much of a wait. They seemed to care and were attentive. They…read morehad a treasure box for kids. Hours weren't great. They closed st 4pm, which I thought was a bit early for an urgent care. I'm not sure how prices compare but there's a photo posted that shows the 3 levels of pricing. My guess is for non urgent lvl 1 matters there may be a better option via telehealth or minute clinic.

They took over an hour just for flu and strep test results and thirty just to bring the nurse in…read morewith the swab .

I went to the pearl vision center on April 18 in the hopes of getting better glasses than my zenni…read moreglasses . The receptionist was great, very positive and friendly , she was so nice that we set up an appointment for my wife for Jan.2026. The doctor was not as friendly but friendly none the less. The tech I saw to measure and order the glasses was not friendly at all, seemed as she didn't want to be there . She informed me that the glasses would be ready in 2 weeks ( keep in mind the word you focus on "would" not maybe.) so you take them at there word . Right before the 2 weeks I called for an update, was told they do t have the glasses and they would find out why and call me the next week. I didn't receive the call, so I called and was told that the glasses did not pass inspection, and maybe the glasses would be ready by the weekend , I called on 05/08/2026 at my lunch break, no one answered, had to leave a message. They called and left a message on my phone that still no glasses and maybe next week. I tried to call back to speak with her, and after the phone ringing with no answer and going to voicemail, I decided to keep calling until someone answered, after the 3rd try I was able to speak with Jessie and simply asked what is the problem with my order, she said she would have to get a tech to call me back and explain. The tech finally called and stated that the warehouse had shipped the glasses and maybe the would be in on 5/9 or seeing as they are closed on Sunday and Monday it might be next Tues. 5/12. I explained that if there are no glasses by next week, I will need to speak with someone about a refund and take my business elsewhere. She abruptly interrupted me to state there are no refunds. I told her that if I don't have what I ordered, that I will be getting a refund. So in her best customer service voice she told me to "have a nice day" and hung up on me. I believe that this tech is very disrespectful and needs to treat paying customers more respect . I have filed a complaint with Pear Nornan, and will wait one last week as requested before I have a conversation with her manager. Needless to say I will be cancelling my wife's appointment and highly recommend anybody considering this store to think twice. What happened to customer service???

I was a new patient and had to take my dog to the ER the day of my appointment. I called ahead and…read morewas told there was a 15 minute grace period if I was late. Ten minutes later, I called back to explain my dog needed emergency surgery and asked to reschedule. They charged me a $50 cancellation fee anyway. When I asked for some understanding given the situation, I was told "that's our policy." I understand the need for policies, but refusing any flexibility in a genuine emergency shows a complete lack of compassion. I canceled and went with another provider.

This location was VERY professional. When I walked in I was greeted by the Front Desk Assistant,…read moreCandace. Candace was very patient with me and explained all the treatment options without giving me anxiety. Kaylee, the assistant, was calm and guided me through the intake process very well. Dr. Carl Amara, has a Great personality, exquisite knowledge about the evolving medical procedures & knows how to connect with his first time patients. I consulted with the office manager, Lori and she TOPPED my visit with her calm and peaceful words. Thank you Aspen Dental. you all are representing the company WELL and I pray all the Aspen Dental offices stay open forever! Merci! God bless Kristi Mokube

The smell when you walk in is awful! How can a business be clean with that odor. I was about to…read moregag it was so bad. The last time I was there I had a credit over 234.00 was told I didn't owe anything for the visit. Months later a past due notice. Wrote them telling them I never got a bill and had a zero balance last I knew. No response. The accounting department neglected to send a detailed statement to show why I owed them when the last time I was there I was told I didn't owe anything! The billing practices are very unprofessional and needs much improvement. I will find another dental company, one I can trust.

This visit was far better than the previous one. The previous tech had difficulties finding the…read moreveins and said I was dehydrated. Didn't agree but we managed to get what was needed. This visit, I was cognizant of the dehydrated statement previously made and ensured that wasn't going to be the case this time. The fella tapped me like a keg and filled all the tubes without incident.

Alicia is amazing! She's the sweetest, so friendly and kind. My draw was fast and I didn't even…read morefeel the needle. The office was super clean. I'm happy to report that this location is now open again after temporarily closing during covid. I was not thrilled at the prospect of driving all the way out to the north end of the island for an 8am blood draw. If you're heading north on Hwy 17 from A1A, it will be on your right. It's just behind an ob-gyn office. I didn't make an appointment but it's definitely a good idea.