Thank you Dafne you did a wonderful job on my hair! Great services I will see you soon.

I had my very first Brazilian wax with Sara rotteveel. She did such an amazing job! She helped me feel relaxed and did a great job on preparing me up until the day. We also did a facial. She was very mindful of my sensitive skin when i told her about it. For the first time I had no reactions to products she used and I've gotten SO many compliments! read more

Worst experience! In the chair for over 5 hours then finally had it! Manager won't take phone calls. Do not go to. Spend the extra money and go to an actual salon. read more

I recent went here for my hair to get balayage. And Amaya F. did an AMAZING job. She was professional, funny, kind and did a great job on my hair. The color is exactly what I was looking for and I'm so excited!!! I can't wait to go back and see her. I highly recommend her!! read more

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Caitlin M. Liewer gave me the best dermaplain facial. I've had facials all over the world and she was up there w/ the best. Very nice touch hands of an Angel. read more

Ashlynn Petersen gave me the most amazing all over color. It felt professional, was relaxing and my hair feels and looks incredible!! The shine in my hair is unbeatable and I couldn't have asked for better. Little massages were just a plus! read more

Negative Stars! This school is run by a bunch of snobs, it's poorly staffed and they don't put students first., not with the money. My daughter was adultez by another student and fortunately she defended herself by giving the other girl a black and blue face and even though she did not start the altercation and was defending herself she was expelled. During a phase there was no teacher for two weeks. It's run by snobs and students are crammed , no organization and supplies are low. Don't spend you money here. read more

I went to Aveda to have my first ever facial, what an amazing experience it was. My esthetician Charia made me feel so comfortable, relaxed and gave me great insight into what is going on with my skin. I'm looking forward to following her skin care recommendations. Definitely will be returning to continue my skin care journey with Charia. Thank you for the great experience! read more

RYLEI Well done! My experience coming to your school for my hair service was a very good one! From the young man who greeted me when I came in, to the woman at the front when I left, it was a lovely experience. My stylist RYLEI and her educator, were spot on with their recommendations. My hair looks beautiful! read more

Wow !! What Happened! I Went For A Haircut & Partial As It Was About 2 Months Since I Had Visited. My First Time Was So Good And This Time I Left Paying Way More And Results Were So Not Good. I Wasn't Able To Get The Cut I Wanted & I Didn't Get The Color I Wanted. Because I Was Convinced I Needed To Have My Grey Roots Colored And A Toner Put On My Hair So Sixty Dollars Add On To Get Exactly What I Didn't Want ! When Toner Was Suggested I Wasn't Told It Was Going To Be For The Darkest Color Of My Hair. I Heard Supervisor Ask Does She Really Need Toner? Why I Didn't Ask I Have Huge REGRET Over. Because I Haven't Had Toner Used Before I Was Under Impression It Was Just To Keep It From Looking Brassy Didn't Know There Was A Actual Color Choice. Why Wasn't I Told ?? Or At The Least Explained That. When I Asked At End Of Service Why It Was So Dark & Not The Look Of Having Highlights Oh My I Wish I Had Stayed Home! Spend Over $100 For UGLY Hair. I Was So Happy With First Time Visit But There Was No Repeat. The Supervisor Was Not Willing To Offer A Dime Off Even Though She Knew I Was Very Unhappy." In Twenty Washes The Toner Will Rinse Out" I Had To Think WHY Again Did I Not Get A Consult On The Color Of Toner ? If I Want The Haircut I Have To Go Back. Why Would I? I Already Wasted What I Could Have Spent With Experienced Talent. It Must Have Been Upsell Day At Aveda. Because It Wasn't A Good Attention To Customer Service Day. Decided That I'm Not Going Back. I Don't Want To " Gamble" With My Hair Choices And Results That Are Less Than Attractive. read more

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Omg guys go get your hair cut and styled by Callee!! She's adorable, talented and so fun to be styled by. I love coming to get my hair cut here and she's just another fabulous example of a shining star student doing what she loves. Rock on Callee, I'll go wherever you go after you graduate!! read more

My daughter made an appointment to get her haircut and highlights. Before we arrived she had changed her mind on the color so we knew things might not get done. We were scheduled with Leah and their instructor for the night was Terri. They did a fantastic job! Her cut was exactly what she wanted and the changed the highlights to a glossy toner. She was so happy. Leah was so sweet and Terri was just amazing! We will go back! read more

Went here today for the first time for a facial. It was such a great experience. I called mid week to make an appointment and they were able to get me in right away. Instantly greeted when arriving with friendly faces. The front retail/waiting space is large and organized. Very well designed and everything was purposeful and clean. I booked additional services on my way out since my experience was so great. Thank you! read more

First, let me say, I do not typically write reviews. However, this time it is warranted in order to warn others in advance, For those who won't read this entire reviewdue to its length in short I would say, this place is a bit overpriced compared to other schools, I continued to go because 99% of the folks that I have encountered were professional, pleasant and inviting and I liked the end result. After going to this training salon for probably 1.5 years I recently experienced a second altercation with one of the staff, Brandi, who is one of the most dreadful people I have ever encountered. She belittles not only the students that she supervises on the floor (I witnessed it each time she is around), and she did it to me. I have had two experiences with this individual both equally hostile. Her voice may be monotone, but the undertone is always condescending. She is one of those people who is never wrong. She does not know how to listen, unless it is what she wants to hear it. She is also unable to understand, interpret and communicate so clients who are not savvy to the vernacular that she is accustomed to understand (ie layman's terms). As a result of the second interaction, I have now been banned from this facility and threatened with removal if I ever show up. I was not violent, vulgar, or loud. I merely stood up for myself, and expressed my dissatisfaction with the fact that I had to deal with her supervising this service. The first time I ran across Brandi she did not listen to what I told her about my hair. She knew better than I did and tried to make it my fault. As a result I left that evening with literally yellow hair! As a result I had to return to have the color corrected and write an email to document the issue. When I saw that I had to work with her again I left without getting the service because I was not about to waste more time when the second interaction mimicked the first. I also watched her belittle the student. It was very uncomfortable for not only me but also the student I was working with. Brandi is a dreadful person and because of her, and clearly the clout she has within, now I can't continue with the people that are the professionals. After hearing the voicemail, I wouldn't go back because the upper management at this facility do not believe in customer service. If they did, they would have made a phone call to ask about my side and the history behind the reason that I acted the way that I did. The result may be the same but at least they would know why I acted the way that I did and be able to make an informed decision. If you do choose this facility, I would beware of Brandi. She knows everything and is never wrong. I feel terrible for the students who have to deal with her. Fun fact: during conversations with others I've expressed my dislike for her demeanor and communication skills, not one person disagreed with me. I wonder why she's still there! Other instructors have left because of her and she's still there! Very curious to say the least! Choose wisely!!! Night time is safer if you do, choose to continue or start going here. read more

Jackie Hale did an amazing job with my facial! For being a first timer getting a facial, she explained to me what the process was going to be like and had great professionalism throughout our entire session. I had a great time overall and I enjoyed my experience. Highly recommend to book Jackie for your next facial! read more

Got a foliage and a hair cute with Grace and it is absolutely amazing! She definitely is extremely talented and the instructors were very good as well coming by often to check in. read more

Taisa is the best. Great haircut and a delight to spend time with her. Such a positive experience. Everyone is so kind.

I do not recommend Aveda Institute Phoenix . The educators are extremely unprofessional. Trisha Dowling one of the team lead's completely takes advantage of her position. She is very cocky and boasts constantly even belittling students . She made up various rules based off of her mood and when students brought up the handbook she threatened termination. The students felt they had no choice but to agree due to the amount of tuition payed. She forced students to do tasks that were not allowed nor were they acceptable such as doing inventory of rooms only educators had access too. We were forced to take clients even when we weren't feeling well or we would get sent home . We were forced to do chores which I am now reading were not allowed to. Another Aveda location was sued for millions due to the same issues. The rules were changed day by day. Educators quit left and right and they would make up lies to cover it up. Trisha Dowling did not allow students or even friends to text via iMessage again NOT an Aveda chat or else we would be terminated yet she privately messaged students via iMessage ? Brenda Holte played favoritism as well even went as far as seeing students and eating with one in particular outside of school as well as messaging . This student harassed another one for weeks to the point the other student stood her ground and was then terminated the school then covered it up and the other student did not receive disciplinary action . However the student that was terminated did not get to graduate . Trisha Dowling then told students to not speak about it or even ask questions even if it was information regarding the situation and the students were reporting it. Please do not go here . I recently moved back out of state and do not ever plan on going back . Though I am relieved it is over with the educators were very unprofessional. read more

I got my hair cut here not even a month ago and my hair looks like s**t. I got long layers and I explained to the girl that I have thick hair and I need her to thin it for me. She said okay and we started. She did not wash my hair very well, usually when I go to other schools they at least get that right. After she was done cutting my hair she said that she took enough weight off and if I need it thinned just come back. A week and a half after my visit, my layers look so disgustingly uneven. I'm getting headaches from my hair being so heavy, and I was told I have to pay if I want it thinned. WHY? You didn't do it right the first time, even when I asked for it to get done. They get 2 stars because it's nice inside. Good luck calling them, they never answer their phone. Go to a different hair school. The girl who cut my hair was almost graduating. I hope she doesn't get hired at a nice place after graduation, because she totally ruined my poor hair. read more

I had a very relaxing & rejuvenating facial by one of their students Elaina. She was also very informative about my skin and I even bought some products she recommended for me. My skin was glowing after the facial as well as the products she recommended have been working great and really helped. Definitely going back for another! read more

Best ritual received. Most Amazing experience gray coverage with Baylage was great.. Thanks Jennifer Z! Highly recommend

Amaya Fields gave me a haircut, shampoo and style. she gave me a fade in the back and did the perfect length and cleaned up the edges. she was very professional and polite, she made sure I knew what was going on in the service and what products she was using. she finished fast and I was very happy with the results. read more

Last Friday I received a facial from Emily K. and absolutely loved it. She made me feel comfortable and informed me about what she was doing step by step. In addition to the facial treatment we decided on derma planning as well. If the facial wasn't enough, the derma planning exceeded all expectations. My skin has never felt better and was glowing afterwards. I was so amazed at all the dead skin she was able to scrape off and told her I would be back for more! She knew what she was talking about, was extremely educated on the products and services, and never once made me regret my purchase. HIGHLY recommend going to her!! read more

I have been to this salon many times and have never been disappointed. I recommend Destiny for hair color or a quick toner. I also recommend Cambria for a great hair cut. read more

I had an appointment at 9:30 and I just got done with my appointment. It took almost 5hours and I am very unhappy with my highlights and they over charged me for an "extra" bowl and my hair is short and thin. Definitely will be calling there or even going in to complain. read more

I went to the Aveda Institute for the first time on Saturday. I had a facial and body wrap by Alyse. My skin looks so good. My pores are smaller and my skin is radiant. I dont even need to wear make up! I also decided to get my lashes curled and tinted. AMAZING. No mascara needed. Why didnt I know about this before? Definitely giong to get a touch up before I go to Cabo. Alyse was professional, kind and did a great job. I would never have known she was a student. I have had plenty of facials in the past, and this was as good if not better than others I received. Highly recommend Alyse and the Aveda Institute. The spa is relaxing and the music is calming. Check it out, you will not be disappointed. read more

Love Aveda products and will pay full price at the salon. Have had good results at schools before so I thought why not Try the Aveda Institute. Upon check in and waiting for 15 minutes for my student to come and get me I was told my student had gone to lunch and it would be a half an hour wait. Then, after a few more minutes of waiting I was told I would not be able to get the hair cut that was scheduled because of the time restrictions. Totally unprofessional, inexcusable. No apologies rendered. I was told this is normal and happens all the time. This is not normal. This is a poorly run operation that is not teaching future stylists how to treat customers in a highly competitive service industry. read more

Anastasia colored my hair today and she did an awesome job. My hair came out perfect and beautiful.

NOT WORTH THE DISCOUNTED PRICES. You are better off spending $40-80 more that to go to this Institute. I created a Yelp account just to notate the experience I had here so that no one else will have to encounter the same. I am not one to complain, but this is for those individuals like me who do not have time to waste. I use the Aveda products for my hair, skin, and makeup, so I figured that the Institute could be trusted the same way that I have trusted their products over the years. This is why I drove over an hour to get to this institute. But I was oh so wrong. I am a Physician Assistant by profession, therefore, I know much about the skin and overall health. The inaccurate information they were feeding me was appalling, to say the least. I went to have a facial service. I was told that I MUST get a certain facial today and that I would have to come back next week to receive the facial that I had originally booked. I was not told prior to my appointment that there was any possibility that I would be unable to obtain a certain facial. I have regular facials and I know my skin very well. When the instructor left the room the student mentioned to me that any other instructor would allow me to get the procedure done today but this instructor tries to UPSELL you to get you to come in more frequent. That is not right. Shame on her. I kindly told them that I have a tight schedule, traveled an hour to get here, and would like to have this specific facial that I know would be suiting to my skin, but the instructor would not allow it. I kindly said I was going to leave and I received no apology or professionalism from the instructor. Very disappointing. read more

I made an appointment for a haircut and conditioner because my hair is dry. And Myranda did a great job. She was great! The ends were straight and my hair feels wonderful. It did take longer than a regular salon because the teacher came around and checked on us each step of the way. But it was a total win-win.....Myranda got real world experience and I got a haircut at a great price. read more

I went here for a facial and was immediately greeted by a girl in the front who provided me with a glass of water. I was then greeted by Madeline S. The room she brought me to smelled amazing, like peppermint. The music was soothing and the lights were dimmed which made me very relaxed. I received a wonderful facial, she explained to me what she was using and even gave me options on what scents I prefer her to use, which I loved! Madeline was amazing and it's no wonder why she has the title of premier talent. I definitely recommend. read more

I get the absolute best treatment every time I go in to Aveda school. Yes it is a school and they are learning on real people. The Instructer are there to oversee each and every cut color and treatment preformed. I love the friendly atmosphere, the layout of each station as well as my favorite stylist. Taylor Pankau. She really listens to what I want done. She gives me examples as to what the color with be as well as haircut/styles. Taylor will be graduating in February so she is now just improving on her amazing skill set. Get in now while she has appointment available. Aveda has reasonable prices as well. read more

Just had the most hydrating facial from the most AMAZING aesthetician, Bryan Ostro!! 10/10 would recommend and already booked my next one. Every step of this treatment was phenomenal. read more

Very average service at a high price - for a school. Aveda Institutes in other cities are of a much higher caliber. Was over in 35 minutes. Very so/so. The product promotion and pre-filling of a shopping basket with products used during the service is a turn off. read more

My favorite place to get hair done. They students are great and have the friendliest personality. Always enjoyable!

Absolutely fantastic custom color from Devanee today. She foiled my thick hair carefully and quickly. My goal was to blend out my regrowth with lowlights and highlights. She is super friendly and checked in me a few times to ask how I was doing. Ceely, her instructor, provided helpful suggestions about the color to use and was so friendly, knowledgeable, and positive with all students and customers. I will definitely be returning to Aveda Institute! read more

COVID precautions done right, temp check sanitizing stations and everyone wearing masks. I got a shampoo trim & style from Ruby who was very professional and had a great attitude during my entire visit. Hair came out just as i had hoped and i will definitely be back again. read more

I usually don't post bad reviews even if I wanted to. I needed a haircut and really wanted to give this place a chance. As upscale as it looked just waiting to be seen.. this was probably one of the worst salon experiences I've ever had. I had a appointment at 1:30pm... I didn't get seen until 2pm. And I didn't finish the haircut til sometime after 3pm. I understand they're students learning. But really. For the job I got, it shouldn't have taken that long. I asked for long layers, I stood up half the haircut for the girl to cut an inch off. I showed her pictures and the educator as well. And I don't feel that's what I received. I sat there looking around at all the other happy customers laughing and smiling enjoying their service. I asked her for layers, and to frame my face and even the face frame didn't seem right. I didn't want to be mean and not leave a tip, so I still gave the girl a good amount. I just don't know what to say, I'm more upset that I wanted it to be a good experience. read more

Great for my Lip Saver. It's the only Aveda product I use. They come off as cultish to me as I'm in the industry and they have limited education and knowledge of other product lines. Kinda sad. read more

Their schooling is based more on how much product a student can sell and how many appointments they can book, rather than education. I do love the staff and products, but am disappointed in that part of my daughter attending. read more