I needed assistance and decided to call this business at **1855-657-2018. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at **1855-657-2018. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

Out of the several Avelo flights I've taken, never had a negative aspect to point out! While you do have to pay quite a bit out of pocket for additional items such as snacks, bags, extra leg room, etc. I believe that should not take away from the fact that it's worth it in the end. Easy direct flights from a nearby airport to many destinations worth visiting and most of all, affordable semi regular routes. Airline staff have never been an issue, and the smaller airports have been great to see versus the standard massive layover hubs we are all used to with the larger airlines. All and all, it is my go to flight down south and soon to be up north with many of the recently added routes. read more

I purchased an airline ticket on June 9th, 8:46 pm for a flight on June 15th. Upon purchasing, I immediately realized I used the incorrect payment method. I subsequently cancelled the purchase at 8:50 pm, and immediately repurchased a new ticket for the same time and date. I have an active ticket on the airline. I am not trying to avoid the ticket; it was an error, and I immediately cancelled it. I was issued a credit of less than $90. I am looking for the airline to do the right thing, as I made a simple clerical error, and I'm not trying to get out of the trip. \ ABSOLUTE TRASH AIRLINE! Stay far away! read more

Every time I book a flight, they change my times. For example, they changed 2 of my flights from afternoon to 2a.m. This throws off my plans & sleep schedule. They offer a full refund but I already booked my car rental & Airbnb, & I have specific plans. Also, I booked with a 40% off special & they won't apply it to any other trip because I don't have AveloFlex, which is an extra charge. I won't be flying Avelo anymore! Rip off! read more

DO NOT USE THIS AIRLINE! Avelo cancelled my daughter's flight home the night before. We had to scramble to find another flight so she wouldn't miss finals. Second experience: The wife and I decided to give this company another chance, big mistake. We purchased round trip tickets from Santa Rosa to Vegas. Well they just changed our out going flight to arrive late Friday night and cancelled our return trip home. This company does not car about their customers. I called Avelo's customer service and was told I am # 577 in line and there is an expected 322 minute wait time. I received a call back from them 7 hours later. read more

Horrible. Flying back to DE from Nashville. We are here 2 hours early as they recommend. But Avelo will not allow you to check in baggage until 1 hour before your flight.... will never fly Avelo again. Will drive to Philly instead of coming out of Wilmington. Dont waste your time. Fly American or another airline.... read more

Absolutely never again. After paying for the change fee was told at the gate that my personal item was too big despite it fitting under seat and asked to fork over $65 for this garbage flight with dated planes, unhappy workers, and no rebooking options. They also tried to illegally offer me partial credit instead of a full refund last flight that was delayed 20 hrs, defying FAA laws until I wasted a solid 8 hours of life on trying to get ahold of them and hung up on while they pretended it was an accident. Beware! And file formal complaints with DOT. This company is sketchy and corrupt. read more

I have flown Avelo several times now.... and before the last time flying I would have given them 5 stars.... on time or early, pleasant attendants and comfortable. I always travel with the same carry on backpack and put it under the seat in front of me. However, my most recent trip, my bag- along with several other people's was deemed to large and I had to pay $65 for it to go in the overhead bin. I was then one of the last people to board, so no overhead bin space was left. So my bag, that cost me $65, rode at my feet under the seat where it was supposedly to large to fit. I filed a complaint, which I had to follow up on because it was basically ignored only to be told my $65 would not be refunded because the attendants had the discretion to deem a bag to big!! I would suggest they do a better job of training specific flight attendants!!! read more

Flew with my kids to see their grandparents a d on both flights they changed the seats from the ones I paid for. I paid so we were all together. Customer service said there was nothing thet could do and when I called Avelo there were 194 people in the queue and a 256 minute wait time. I understand it is a budget airline but changing seats without notice and not being able to accommodate is ridiculous. read more

Do not book with this airline They sent us a message that flight delayed one hour. When we got to the gate, the pane already left! No new message by text or email, like the first one. Cost $2500 to rebook with another airline to get home for our family. They would not pay for the rebooking due to their poor communication. read more

Avelo Airlines - Airlines Near Me - Santa Rosa, California

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Avelo web-site and customer service phone line are abysmal. Unable to cancel flight, unable to check-in. It's beyond sad. Such a bad business. Call customer support line - on hold for 6 hours, then prompted to have them call back, they next call back. I regret ever doing business with them read more

Can I give them Zero stars? Avoid at all cost!!!! Cancelled my flight. Tried calling to reschedule, I am 820th person in line to talk to someone. They said 5 hours wait time....wtf read more

I had to cancel my flight because my brother was killed in a construction accident. I payed extra from the flex ticket and Avelo refused to refund me my $250 and told me that I could only get travel funds. They claimed to be unable to make any exception regardless of the horrible situation my entire family has suffered. This is not acceptable!!! read more

I flew from Atlanta to New Haven in June. The Avelo staff lost my luggage. I reached out online to make a claim, since that was the only option I was given. I explained that I would be travelling to Canada and to contact me by phone so we can make arrangements for me to retrieve my luggage. Instead, their customer service agent Melissa contacted through email and my luggage was sent to the wrong airport. I didn't really get to enjoy my vacation because I didn't have my belongings. I had to buy the daily essentials stuff to make it through my vacation. I was reunited with my luggage five days after I returned home. My laptop and my Oura ring were missing from my luggage. When I contacted Melissa about the missing items, she proceeded to send me a section from their "contract of carriage" that said they were not responsible for missing electronics, jewelry, videos, optical equipment, money, cosmetics, etc. I sent her the receipts of the items I purchased to use in Canada, I was told that I responded one day late to her request, therefore my case was closed. I reached out several times again and I got ignored up to this day. One would think that the airline would apologize, promise to investigate why my luggage was left behind and why some of my belongings were missing. Instead I was told that they were not responsible for any of it. With a company like that, the staff will continue to be incompetent and steal your stuff knowing that there would be no consequences. Travelers beware!!! read more

Wow!! Avelo cancelled one of their routes to NC. This interrupted our vacation plans. They were willing to refund us for the trip down, but not the trip back. They said, their policy was to only give us a flight credit for the return trip that we could use up to 1 year from now. Crazy!! When I challenged their policy, they hung up on me. They should have done the right thing and given me a credit for the whole trip. read more

Lost luggage 150 hrs ago (6 days) and even after being told 4 days ago our luggage was located we still can't get our luggage. To top it off we cannot get anyone to converse with us regarding this issue. AVELO has a Customer Service Commitment statement saying they will do everything reasonable to have lost luggage returned within 24 hrs. My question is what will they do to return luggage lost for 6 days? How about talk to the customer for a start. read more

This airline is awful!. My friend was traveling for medical reasons, and asked to cancel a flught/chane the date, because of unexpected diagnosis and added dr appointments, and they wouldn't refund the luggage fee, or the flight. Offered to show Dr report, and they didn't care. I will make sure this gets out to the public via Google, Facebook or any other social media platforms! ​ read more

I never booked a flight with ICE Air™, the Only Airline That Finds You, but somehow I still ended up on their manifest. I was enjoying a perfectly normal Tuesday afternoon taco when suddenly -- BAM! -- complimentary zip ties and a surprise SUV transfer to the airport. No check-in line, no baggage fees... because they keep your belongings! Boarding: The boarding process was swift and mysterious. One minute I was minding my business, the next I'm seated in 32F next to a man named "Miguel or maybe Marco." No overhead bins, but you will overhear crying. Amenities: Let's talk in-flight service. The meal was a delightful tray of unseasoned sadness with a side of cold burrito and a Capri Sun I had to beg for. No tray tables -- just trays. And the only "in-flight entertainment" was a stern guy named Agent Rick reading my Miranda rights very slowly. Staff: Flight attendants wore tactical vests and didn't offer peanuts. I tried to ask if we'd be landing soon, and they said, "We'll let another country deal with you." Super confusing branding strategy. Baggage Policy: One emotional support trauma allowed per passenger. All other bags were "confiscated for national security reasons." Final Thoughts: Would not recommend unless you're into surprise travel, unpredictable destinations, and legroom tighter than ICE's budget for compassion. read more

Flight schedule changes out of control. I reserved seats only to loose them in there poor ticket systems. And very poor quality slow website. Staff with no consideration for customers. Nikel and dime you for carry-on luggage. Not even water served. The Stewart's are more garbage collectors and seat Nazis. Well suited for transporting illegals not customers. The planes are filthy. Again well suited for illegals and not paying customers. Don't fly avelo!¡!!!!! read more

Used to be my favorite way to fly from Boise to Burbank but then they agreed to fly deportation flights for ICE and pulled out of their western operations. Now I cant book affordable flights in Boise because Avelo Airlines is a SCAB. would not recommend! read more

I canceled a ticket because I had the departure wrong. I booked a new flight with the correct date and requested a refund on the incorrect date. They would not refund the first, incorrect ticket. I asked my credit card company to dispute this. Avelo still refused to refund the ticket. This is just WRONG! I am 85 years old. I can't afford this mistreatment and grief. They are crooks. read more

Customer service does not exist. I've been on hold for a total of 9 hr over 3 days. The hold your place in line and call back feature does not work. Flights are fine as long as you do t need a change or any thing from customer service!! Will give up this very convenient airline due to extremely poor Customer service. ( was not always this way) read more

When you book with Avelo, you're gambling with your time and money. Not worth it. There is so much to go into, but I'm sick of even thinking about this company. Save yourself the trouble and book with someone else. This airline does business like a scam artist. Unreliable company, non-existent customer service, scummy policies. read more

The flight is great no problem there. The issue is we paid for $60 dollar seats and they changed it to $35 dollar seats. Gave us a voucher for $50 dollars. That we will never use. It would have been great to get our money back! The other issue is we needed to get the morning flight and they changed it to a late afternoon flight! On the way back home they split up my husband and I seats that we paid another $60 dollars for with no refund. We had to pay $27 dollars MORE for a seat so we could sit together! That is the issue! read more

Very rude gate agents! Witnessed them harassing an elderly woman and being over the top about making almost every passenger pay for a personal item read more

This airlines will Soon to offering free Surprise non stop flights to El Salvador. Don't worry about checking in your baggage. You won't be needing it. read more

Wow! If I could give this airline 0 stars for customer service, I would. I tried this airline for the first time this week and I already knew when booking that they charge a lot extra for your seat and bags, so that wasn't the issue. When I checked my bag before my flight in Palm Springs, the agent noticed that I didn't have a carry on bag. She politely told me that I paid for a carry on bag and since I didn't have one, I could call customer service and get a refund (apparently she couldn't remove the bag for me). So, the next day I called the airline and after waiting almost 2 hours to speak to someone, I explained what happened and the agent put me on a brief hold to check the system. She came back a stated that there wasn't a note in the system, so she couldn't provide a refund. I tried to explain what happened again and said it wasn't my fault the agent who checked me in didn't put in a note and during this, the agent started talking over me. So, not only was she being rude by not listening, but she was basically calling me a liar. I asked her to please take off the carry on bag for my return trip, and once again she refused to help me unless I paid $25.00. What??? I have to pay to receive customer service? In an era of unreasonable hospitality, this is absolutely ridiculous. She did tell me that I could do it online and that I would receive a credit to use for a future flight. Unfortunately, I won't get to use that credit since I will never fly this airline again and plan on telling everyone I know what a terrible experience I had. Avelo, you need to do better! So disappointing. read more

O stars! Worse airline ever. Got stranded in Raleigh at RDU because the pilot forgot she had to work. They tried to find another pilot in the area but no luck even though I was told it was a hub. Our flight was delayed 4 hours. The air conditioning at RDU was not working. Do yourself a favor and NEVER fly Avelo.0 read more

I'm writing about a flight that was missed, while myself and a few other customers/families stood at the gate for 46 minutes and watched as the flight departed. There was nobody at the gate, so I walked through the airport until I bumped into an Avelo Rep, eventually someone came to help everyone rebook. Which they did, with no mention of Avelo flex, so everybody paid out of pocket for new tickets. When my sister went to get our checked bags in Greenville another airline attendant informed her they never made it to GSP, that no Avelo personal was in the airport because united does their ground work. So we drove back to Tweed NH to search for our bags. We found them. The following morning Ms. Padilla informed us that with Avelo flex we should have been given the option to transfer those funds towards a new flight. So I've attached my flight info to reclaim those funds. I wouldn't be surprised if I'm told this isn't possible, and I wouldn't mind. I'm returning home Thursday with Avelo and I am terrified, like legit night terrors terrified. Because now I know there are potentially no airline reps onsite to help, customers with general questions or, disabilities. We're just on our own, luckily my one leg doesn't stop me from helping myself. read more

I love the prices and kindness of their in person staff. Up until recently I would have given Avelo a 10. My last experience has really soured them for me. January 6 Avelo promised me $150.00 reimbursement per night for a hotel due to flight cancelations. It is now March 14th...no money. I have called over 7 times in the past few months. Always promises. Always the run around. No one willing to do anything except say they are working on it. Today a a customer service rep. got all the info needed for the reimbursement (finally) and promised they would mail a check. It will take up to 30 more days for that check to be cut and mailed! In the mean time I am paying interest for this money on my visa. read more

You likely will get very accustomed to the following phrase: "We know this is not the smooth on-time experience you were expecting. Unfortunately, we fell short this time. We greatly appreciate your understanding and patience." Flight staff is friendly. It may not take off when you want but you land safe so that's what counts. read more

Avelo Airlines - Empty kiosk - Airlines Near Me - Santa Rosa, California

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Horrible airline with zero ethics. No wonder they are closing down west coast operations! Avelo has stopped serving the west coast but refuses to refund travel credits even though there is no way to use them! Customer service is pathetic - their solution is to hang up. Classy. read more

Beware they overbook every flight by many people. We went to Vegas and they kicked us and ten other people off the flight and made us stay another night in Vegas. They gave us $200 and it cost us an additional $490 just to get a last minute hotel and transportation. Not mention thousands in lost wages. They were insanely rude about it ... like... just get over it this is happening. They said they just over sold and there were people there that said the same thing happened the day before. They just over sell every day and it's just every day business to them. read more

Don't assume that the on-line published flight cost in large font is the final price. This airline nickels and dimes you to death. A fellow passenger remarked "I'm surprised they don't charge us for breathing air". Bring your carry on? $45. No food, no water offered. Seats felt narrower than other airlines that fly the same Boeing 737's. On board staff are listless and never smile. If the FFA didn't require safety personnel on board, I assume Avelo wouldn't hire any. Departed from Santa Rosa to Palm Springs on time. Return flight PSP to STS departed 40 minutes late. Customer telephone number? Forget it as they NEVER answer. I like the convenience of flying out of Santa Rosa. But with this airline, not so much. read more

The seats are VERY tight. Nickel and dime foreverything. Now they cancelled all West coast flights. I tried to call to get my travel funds refunded. HA. the wait time was 5 hours and no call back option. I sent them a message using thier website. Reply said I'd hear back in 3-5 days. It's now been 2 weeks. TERRIBLE customer service ! read more

We were flying out of Wilmington Delaware airport to Nashville and our flight out was cancelled so we had to book at Philadelphia airport however, Avelo would not refund me the return flight even though they had no other options from leaving from that airport for us. The return flight home was more than 6 hours delayed so I tried again to get my return flight refunded and they still refused. Will never fly this airline again. They are the only airline at that airport and when they cancel your flight you are screwed. read more

Flight was 45 minutes late. They had us board the plane and pilot informed one engine not working but will start when we get moving. Then told they had to fill up causing more delay..No air conditioner in an 130.degree or more plain waiting for them to get their shit together..get what you pay for read more

Just starting out my flight experience here and it's not worth it. You have to check in 24 hours early and they didn't seat me and my girlfriend together. So in order to move her over to me i had to pay $18 (it wasn't an upgraded seat, just basic economy) They display the max dimensions for a carry on and my suitcase was exactly that. So we get to the entrance where we check in and they say it was too big for a carry on. What? So i had 2 options check it or leave it. so i paid $65 to bring my luggage with me. 2 my girlfriend had her suit case (way way smaller than mine) they said she didn't have a carry on. Which our tickets say it was included, So i then have to pay 65 MORE to be able to bring her stuff. DO NOT RECOMMEND!! spend the same amount of $$$ and just fly delta. read more

No gate on your ticket, so good luck finding where you're supposed to depart. Miami international airport employees say they NEVER EVEN HEARD OF IT. After finding your own gate number they will delay your flight (with 0 notice) no email, no text. Then they'll throw you across the airport to wait some more. makes spirit look first class. I'd give 0 stars if it were a option read more