The AMERICAN AIRLINES main customer service number is 1 877-(327)-9309AL or 1 855-372 (8047).This number is available 24/7. for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. A Higher Standard for Every Journey Every memorable destination deserves a journey that reflects the same sense of excellence. Business class transformed modern air travel into an experience where refined sophistication, intelligent innovation, and exceptional hospitality blended effortlessly. Every stage of the journey was thoughtfully designed to deliver comfort, efficiency, and inspiration, making every flight an experience to enjoy rather than simply complete. #. Thoughtfully Designed for Every Traveler Every journey begins with a purpose, and business class was created to adapt naturally to every travel experience. Whether traveling to pursue international opportunities, discover remarkable destinations, celebrate personal milestones, attend meaningful events, or reunite with family and friends, every service evolved around individual expectations. Each experience delivered flexibility, reliability, and premium comfort that enhanced every moment of travel. #. An Elegant Space Above the World The cabin welcomed travelers into an atmosphere where contemporary design and advanced technology created perfect harmony. Spacious seating, sophisticated interiors, immersive entertainment, seamless connectivity, ambient lighting, and carefully integrated amenities combined to create an environment that encouraged relaxation, productivity, and quiet reflection. Every mile in the sky became an opportunity to enjoy a more rewarding way to travel. #. Personalized Hospitality Without Compromise Exceptional travel is defined by thoughtful service that feels natural and effortless. Carefully crafted culinary experiences, premium refreshments, elegant onboard comforts, and attentive cabin professionals came together to deliver an atmosphere of genuine warmth and professionalism. Every interaction reflected a dedication to creating meaningful moments that transformed every flight into a memorable experience. #. Smooth Transitions at Every Stage Business class extended its premium philosophy beyond the cabin through services designed to simplify every part of the journey. Priority airport assistance, efficient check-in, priority boarding, dependable baggage handling, and organized arrival support ensured every transition remained seamless and stress-free. Every process reflected a commitment to convenience, confidence, and complete peace of mind. #. Every Destination Deserves an Exceptional Beginning Business class became more than an elevated travel option--it became a complete expression of modern travel excellence. By combining timeless comfort, innovative technology, personalized service, and dependable reliability, every flight became an inspiring part of the adventure. Every destination welcomed new opportunities, while every journey encouraged travelers to explore the world with greater confidence, comfort, and excitement. read more

American Airlines - The AMERICAN AIRLINES main customer service number is 1 877-(327)-9309AL or 1 855-372 (8047). - Airlines Near Me - San Francisco, California

The American Airlines main customer service number is 1 (855) 372-8047tm or 1-888 339 (5657). This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **A More Balanced Way to Experience Travel** Every journey feels more rewarding when comfort, convenience, and thoughtful service are present from the start. Business class combined these qualities to create an experience that remained smooth, dependable, and enjoyable throughout. Travelers could appreciate the complete journey rather than focusing only on the moment of arrival. **Travel That Responds to Every Plan** Each itinerary is shaped by different schedules, responsibilities, and personal expectations. Whether passengers were traveling for a major business opportunity, a carefully planned holiday, or an important personal celebration, business class adjusted naturally to their needs. Flexible arrangements and dependable support helped keep every stage organized, comfortable, and easy to manage. **A Cabin Created for Your Own Pace** The cabin offered a refined environment where travelers could spend their time according to their preferences. Spacious seating, modern inflight technology, elegant interiors, and thoughtfully designed personal areas supported productivity, entertainment, dining, and rest. Every feature contributed to privacy, flexibility, and a greater sense of comfort during the flight. **Premium Experiences with Genuine Attention** Thoughtful hospitality made every moment onboard feel more complete and enjoyable. Carefully prepared meals, quality refreshments, selected entertainment, and refined amenities added comfort without making the experience feel complicated. Professional cabin crew delivered assistance with warmth and courtesy, helping passengers feel welcomed, respected, and personally supported. **Easier Movement from One Stage to the Next** The advantages of business class continued through departure, boarding, arrival, and every important airport transition. Priority services, organized procedures, reliable baggage assistance, and efficient arrival support helped reduce delays and unnecessary confusion. Travelers could continue their plans with confidence while preserving valuable time and energy. **A Journey That Improves the Whole Trip** Business class delivered more than additional comfort by improving the way every stage of travel was experienced. Reliable coordination, refined surroundings, and personalized care worked together to create a journey that felt calm, complete, and worthwhile. By the time passengers reached their destination, the positive experience of the flight had already added value to everything still ahead. read more

American Airlines - Airlines Near Me - San Francisco, California

hideous people cancelled first flight next flight wouldn't let me fly and lost my bag don't use American worse than Skye on 6th apartments.....major waste of time and painful read more

American Airlines - Airlines Near Me - San Francisco, California

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They left my son and I on another city after the flight was diverted. Boarding pass said departing at 5am and at 3am, the passes were gone. Had to spend money on a hotel room and ubers, just to take an amtrak home (train was a better ride) read more

American Airlines - Airlines Near Me - San Francisco, California

Had a business trip and made a little mini vacation with my hubby. American Airline SFO to DFW and Back Flight 2904 and 1996 Everything want great. I was updated on email on my gates. Check-in was all online a simple. All the staff was friendly and helpful throughout my flight. In addition, seats were very clean. Will fly again. read more

American Airlines - Airlines Near Me - San Francisco, California

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It's true, AA is the new Spirit. From gate staff to staff on the plane it's very obvious they are cutting corners. And it's not delay due to weather it's due to errors and miscommunication and ... well low quality staff. I fly a lot and I remember when AA was a decent airline. Those days I guess are gone. They offer the lowest level of customer service and offer the worst experience now that Spirit is gone. I would avoid booking, I would pay extra to fly with a different airline and be more confident about my trip. read more

American Airlines - This was the 10th delay to this flight. Third time AA flight is not on time for me - Airlines Near Me - San Francisco, California

I am absolutely furious and disgusted by how American Airlines handled my situation. NOTE: I never post a review but this experience was absolutely ridiculous. Your airline delayed my flight by OVER THREE HOURS because, according to your own staff, the captain was "taken away last minute for another flight." YOUR delay caused me to miss my connection, and what followed was a complete failure in customer service and accountability. American Airlines then changed my connecting flight to a COMPLETELY DIFFERENT AIRLINE without my permission, while simultaneously REFUSING to let me standby for one of their own flights. I was left stranded at the airport for approximately TEN HOURS overnight. I called customer service MORE THAN FIVE TIMES throughout the night and repeatedly received conflicting and inaccurate information each time. One representative essentially told me, "Sorry, you are on your own." How is that remotely acceptable after YOUR airline caused the disruption? I was also refused a transportation voucher and uber was $60+ to the hotel from airport and I could not afford that nonsense! American Airlines caused the delay, caused my missed connection, mishandled my rebooking, refused reasonable assistance, and left me stranded overnight. Take accountability! This was disgraceful and has seriously made me reconsider ever flying American Airlines again. read more

My flight from SFO to Philadelphia was ok, I slept through the entire flight lol I was awakened by a toddler who was crying but I just did my best to ignore it and go back to sleep Flight left on time and arrived on time, crew was friendly read more

Absolutely trash. No one can do their jobs right. Delays equaling 12 hours on top of not being properly checked in. With a child at home throwing tantrums because he cant handle the delays. "So sorry. Here's $75 that can only be used by you and expires within a year." Are you kidding me? The flights were 300 one way and you cant even give me half that?! read more

Extremely Disappointing - American Airlines Needs to Do Better This was my fourth time flying with American Airlines since arriving in the USA, and unfortunately, it has been consistently disappointing. I have flown with several other airlines during my time here, and American Airlines has by far provided the poorest experience. On this occasion, we sat on the plane for approximately two hours due to a delay, followed by a two-hour flight. That meant around four hours onboard, yet not even water was offered. For an airline of this size, I find that level of customer care unacceptable. The delay caused me to miss my connecting flight. American Airlines simply reassigned me to another flight without any consultation about whether the new connection was suitable. I was then left waiting approximately six hours for the next flight after arriving late at night. There was very little consideration for the inconvenience caused and no meaningful attempt to take responsibility or assist. I understand that delays happen--what I don't accept is poor communication and a lack of basic customer care when they do. As a Qantas frequent flyer, I am disappointed enough by my experiences that I intend to provide feedback to Qantas. If this is the standard of service being provided by an affiliated airline, I believe it deserves attention. Four experiences with American Airlines have been more than enough for me. Unless there is absolutely no alternative, I would choose another airline. read more

This experience with American Airlines has been extremely disappointing, not only because of the damage to my belongings, but because of the complete lack of accountability and assistance I received afterward. I want to make it very clear: I did not choose to check a bag. I traveled with a carry-on specifically because I wanted to keep my belongings, including my employer-issued laptop and personal items, with me and avoid exactly this type of situation. However, due to limited overhead bin space and insufficient capacity on the aircraft, I was forced to check my carry-on at the gate. I had no choice in the matter. This trip was for a family wedding, and unfortunately, the damage to my luggage resulted in the loss of my wedding attire and other important personal belongings that were needed for the event (see photos of soaking wet clothes and surface pro laptop plugged in that no longer turns on). While damaged clothing alone is frustrating, the much more serious concern is that my employer-issued laptop was also damaged while my bag was in American Airlines' possession. I work remotely, and my laptop is essential for performing my job. Because of the damage sustained while my belongings were under American Airlines' care, I am now unable to work and may be forced to personally incur unexpected expenses to repair or replace equipment that was damaged through no fault of my own. I took the necessary precautions by traveling with a carry-on. I intentionally kept valuable items with me because I understand the risks associated with checked baggage. However, American Airlines' lack of available overhead space resulted in me being required to surrender my bag, placing my belongings in the airline's custody. Once the bag was taken, I expected it to be handled with reasonable care. What has been most frustrating is being told that I am responsible for the consequences of damage that occurred after American Airlines required me to check my carry-on. The lack of empathy, accountability, and willingness to provide any meaningful assistance has been extremely disappointing. This situation has significantly impacted both my personal life and my ability to work. A trip that was meant to celebrate an important family milestone was negatively impacted, and I am now left dealing with damaged belongings, disrupted work, and unexpected expenses. read more

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ABSOLUTELY TERRIBLE. I've been on my honeymoon in st Lucia a remote island for 3 DAYS and I've been without ANY of my luggage for 3 DAYS. No NOTHING. Our flight got cancelled and then we got rerouted and our luggage got stuck and we have been in contact with the airline every day we have been here and it's been oh it'll be here "tomorrow" for 3 DAYS. No urgency or anything accommodations by the airline. Absolutely ridiculous!!!!! It's been H E L L. read more

Straight to the point here: if you're looking for the absolute worst airline out there, this is the one for you. Always late, again today and never a reason why. I try my absolute best NOT to fly this terrible unreliable airline!! read more

I would like to recognize Elizabeth Alonso from Baggage Service at the Miami (MIA) station for providing truly exceptional customer service. On June 1st, I traveled on American Airlines Flight 525 from New York (JFK) to Miami (MIA), departing at approximately 11:15 a.m. After arriving in Miami, I accidentally left my garment bag on the aircraft. This was completely my mistake and not the fault of American Airlines. I filed a lost item report but had not heard anything back, so I returned to the airport early the following morning hoping there might still be a chance to locate it. When I arrived, I met Elizabeth Alonso in Baggage Service at Miami International Airport around 6:00 a.m. and explained my situation. She listened patiently to my story and was honest in telling me that sometimes lost items are found and sometimes they are not. However, instead of simply following the standard process, she decided to go above and beyond. Elizabeth explained that occasionally items are left at the gate rather than making their way through the normal lost-and-found procedure. Although it was not part of her regular responsibilities, she personally went upstairs, through security, and checked the gate area herself. To my surprise and tremendous relief, she found my garment bag. What impressed me most was that Elizabeth didn't have to do any of this. She could have simply referred me back to the lost-and-found process and moved on. Instead, she took ownership of the situation, showed genuine care, and made an extraordinary effort to help a customer. Employees like Elizabeth Alonso are what make a company stand out. Her professionalism, compassion, initiative, and willingness to go the extra mile transformed what could have been a very stressful experience into a positive one. Please extend my sincere thanks to Elizabeth and recognize her for the outstanding service she provided. She is a tremendous asset to American Airlines and a wonderful example of what great customer service looks like. -- Phil Wexler Grateful American Airlines Customer most people love to post negative views about Airlines, but they went out of their way from me read more

We arrived at DC airport from Greensboro, NC around 12:15pm. Originally our flight was to take off at 1:59pm arriving in Madison at 3:21pm. I was traveling with my 8 year old daughter. The flight was delayed and stated it wouldn't take off until 2 something... then it got delayed again wasn't going to take off until 3:07pm, then it was 4:17pm, then we were told there was maintenance needed (a tire needed air), then the tires needed to be replaced, then the cabin pilot timed out so a new one needed to be assigned, then the pilot timed out and needed a new one... then the flight was canceled! At 8pm we had to ask the desk to rebook us... our next flight was supposed to be at 10pm, that was delayed to 12:53am... then delayed again until 1:33am, but it was canceled at 11:45pm. We had to book our own flights with the help from another passenger to CHICAGO! We BARELY made it to that flight. we ended up waiting in Chicago for a flight at 640am. I have Stage IV cancer and had a chemotherapy infusion that I missed. I also missed taking my targeted immunotherapy pill in the evening and the morning! American Airlines DOES NOT care about their passengers at all! I attempted to contact them MULTIPLE times. I tried to go to the customer service counter only for the woman behind the counter to say to me "we're closed" EXTREMELY rudely! I tried to contact a supervisor only to be told "we're sorry" ... WTF!!! Seriously... Then they lied and said it was due to air traffic control... it wasn't we watched them work on the plane for 3 hours! I will take this as far as I can! I asked for compensation... nothing not a meal voucher, a hotel voucher NOTHING! they refuse to reimburse either. And the staff is BEYOND RUDE! read more

American Airlines - showing they would send us a second meal voucher. never happened - Airlines Near Me - San Francisco, California

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Worst experience ever. I paid extra for a seat with more legroom for an overnight flight. The seat turned out to be broken and would not recline, leaving me with a headache and backache. American Airlines refused to reimburse me for the extra fee paid, even though the flight attendant verified that my seat was broken and there was no other seat available to move me to. Customer service then ended by saying that they hope I will continue to use their services in the future. Not a chance! read more

It was Amazing flight from checking in in Monterey ca to Dallas the gate agents they was so professional and so friendly.they was awesome. I been living in Monterey for the last 15 years .i had to go to Oakland to fly in and out . And the hassle of the TSA in Monterey was no problem not even five minute I regret this and when I come back to Monterey, I'm gonna tell the whole world that they don't need to go anywhere else but from Monterey fly out thank you so much and then. I met our sweet and beautiful pilot. He was so friendly. He was amazing. His name was John and the crew. They were so friendly and so nice. I had the best seat on the plane American Airlines you are amazing not just five star 10+++++ read more

6 hour flight delay without timely notice. I didn't realize until I was at the gate ready for boarding. 2 weeks earlier I experienced delays to / from Los Cabos. I can see why American rates at or near the bottom for punctuality. Given a choice in the future, I will choose a different airline. read more

I wish I could give no stars. I had a total of five flights on one trip every single one of them was delayed by multiple hours. The icing on the cake was getting home into DFW and we landed in terminal A and they sent our bags to Terminal C. read more

American Airlines - Airlines Near Me - San Francisco, California

An absolutely unacceptable travel experience from beginning to end. After this trip, I will make every effort never to fly American Airlines again. Our first flight of the day out of New Orleans was delayed for more than six hours because of a mechanical issue--even though the aircraft had apparently been at the airport overnight. Because we could not wait that long, we arranged alternative transportation. American then automatically canceled every remaining segment of our itinerary. We spent more than an hour on the phone getting the flights reinstated, only to receive an automated message shortly afterward saying that our reservation had been canceled again. We called back and spent another hour trying to fix American's mistake. By that point, we were told that only one seat remained because American had already given away or resold the other seat. As a result, I had to pay more to take the original flight, while my fiancé had to drive six hours to another airport because there were no longer any flights available for him. The problems continued during my connection at Dallas-Fort Worth, where my connecting flight was delayed five separate times. I found another American flight that appeared to be operating on time and went to the gate to politely ask whether switching might be possible. The gate agent, Roxanne, working at approximately 6:00 p.m. on Thursday, July 16, was shockingly rude, dismissive, and unnecessarily hostile. She made no effort to explain the situation, offer alternatives, or show even basic professionalism. I understand that airline employees deal with stressful situations, but passengers should not be treated with contempt simply for asking a reasonable question. I was previously an American Airlines rewards member and have an American Airlines credit card. After the six-hour mechanical delay, the repeated cancellation of our reservation, more than two hours spent on the phone, the loss of one passenger's seat, the additional expenses, the six-hour drive, five further delays, and the appalling treatment at DFW, I am finished with this airline. American Airlines did not merely experience operational problems. It repeatedly mishandled those problems and treated us as though the consequences were ours to absorb. I strongly recommend choosing another airline whenever possible. read more

If I can give 0 stars for experience me & my husband had I would. On June 6th,2026 we were traveling from Miami to Dallas. 20 minutes before landing (on an already almost 3 hour flight) we were told we were being diverted to Houston due to weather. Once landed in Houston there was no gate for us to depart the plane so they left us on the plane for almost 4hrs!!! When off the plane, FINALLY. It was close to midnight, a lot of us passengers concerned what would occur got in line to speak to an attendant. After she spoke to a few of us she got on the loud speaker and yelled (not exaggerating this) FOR THE LAST TIME NO I DONT HAVE AN UPDATE, NO I DONT KNOW WHATS HAPPENING , NO I DONT KNOW WHATS HAPPENING WITH YOUR LUGGAGE SO DO YOU AND I A FAVOR AND GET OUT OF LINE. YOU WILL RECEIVE AN EMAIL WHEN THERES AN UPDATE. At this point they did offer us a hotel for the night and a meal voucher. (In which we were unable to use anywhere they told us we could even use it at) We proceeded to our hotel(Thankful for). I woke up just a few hours later and continued to check my emails. 4am nothing , 5am nothing , 6am nothing , 7am nothing . I finally decide to call In. "OH yes Ma'am you have a flight at 10am" We rush over to the airport. When trying to get through to the terminals we were unable to use our electronic tickets as the tickets passes sent to our phones stated they departed Sunday but arrived Saturday. So they glitched out and would not scan us through. We were told we had to go get in line and get paper tickets printed. Headed over to the line .. HUNDREDS OF PEOPLE were already there. & to add to our luck the machine kept jamming. American airline assistants kept assisting other flights instead of the diverted line . We waited in this line 5 hours ! So Guess who missed their flights ? And their connecting flights ? WE DID . There was also no more flights for the rest of the day . Guess who's luggage was also still on the plane . OURS. Guess who still stayed in Huston for a 3rd day . We did . At this point we are starving . Needed clothes , needed to brush our teeth . And after speaking to an associate at American Airlines on the phone (told us we can get reimbursed $100 for a rental ) Decided to go get a rental car, get a good bite to eat , some clothes and essentials. And some MUCH NEEDED REST. day 3 . Finally found a way home Huston to Phoenix . Phoenix to Sacramento. Today July 15th I am still continuing to file complaints with American to try and get reimbursed. They state they are not obligated because of weather delay. Day 1 was weather delay, I 100% agree . But day 2 was not. I Am 32. My husband and I have been together 14 years and this was the first time we could afford to save up and travel. Every penny counted . I will continue to file complaints and write reviews until someone hears me out. read more

Had an enjoyable flight from SFO to Baltimore to attend a wedding. The food and my Bloody Mary tasted pretty delicious. The seat was comfy and clean. The service was great as well. Hope I'll get the same experience on the way back home to SF. read more

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Terrble flight. Terrible people. Fraudulent website. Flight was downgraded in size last minute. Smaller plane meant no amenities (wifi, charging, etc....). It also meant your carry on luggage was going to be checked at the ramp. I watched the staff THROW our bags off that ramp. Chuck them high and far. Bags meant t be with their owners. Likely with breakable items. THROWN LIKR TRASH. My ticket was changed to a worse spot at the last minute, as well. Moved to the exit row because a family had small kids and needed to sit together. And then the bags were returned to us so lste that multiple people missed or almost missed their connecting flights. And when you try to complain on the webform on AAs website, it twllsnyou theres an error in your comment and it cant be submitted. It aays comments cant have personal information like birthdays or ssn. I made sure to edit that comment MULTIPLE TIMES to remve any use of I, My, We. I changed the wprd plane to vehicle. Rephrased staff/workers/employees etc.... and no amunt of rewording allowed submission... because the site is fraudulent. They do not want to and will not hear or respond to your concerns. read more

WORST AIRLINE EVER!!!! I am a disabled war veteran and I despise flying since they made it for everyone and wrecked it for most of us. They asked me to take a later flight for a credit. I have to have a widow seat because I get anxiety and can't stand being between people. I was told by the stuart that it was confirmed that I would be flying on a later flight. I waited patiently until everyone was loaded and then they told me 'sorry, we have space on the plane' and forced me to sit between two huge people instead of giving me my seat back. JUST RIDICULOUS!!! DONT TRUST!! DONT VOLUNTEER FOR ANYTHING BECAUSE THEY WILL SPIT IN YOUR FACE ONCE THEY GET WHAT THEY WANT!!! JERKS!!! read more

this airline is a shithole. like why am I waiting 5 hours for a flight just for it to get delaged again. I would rather drag my nuts through shards of glass than fly American Airlines again. read more

Service Review: American Airlines ​Rating: (1/5) Subject: Poor management and complete disrespect for passengers' time ​ Experience Summary ​It is completely unacceptable for American Airlines to continue selling tickets and scheduling flights when they don't have aircraft ready to fly. Their handling of maintenance delays shows a total lack of planning and severe disregard for their customers. ​ Key Issues: ​Lack of Preparedness: If you don't have operational planes ready, do not schedule the flights. Selling tickets only to leave passengers stranded while waiting on maintenance is terrible business practice. ​Poor Communication: Instead of providing quick solutions or having a supervisor step up to address the situation, passengers are left in the dark with no clear answers or immediate alternatives. ​Zero Accountability: Maintenance delays are 100% the airline's fault. Disrupting people's travel plans due to poor fleet management shows a severe lack of professionalism and customer care. ​Conclusion: I demand that a supervisor contact me directly to take accountability for this delay, provide a clear explanation, and process the appropriate compensation for the inconvenience and lost time. read more

I traveled out of SFO on 7/5/26 on AA. It was without a doubt the worst service from an airline that I have ever experienced in 50 years of flying. I arrived at 6:00 am for an 8:00 am departure. Upon arriving, my family and I were advised that the the flight was now rescheduled for 10am then it was 12pm. We finally boarded our plane at 3pm and departed at 4:30pm. Each up date provided a different reasons for the delay. Finally, we were told that the flight was cancelled. Which turned out to be untrue. I will never travel on this airline again. I would give them a -1 if possible. read more

Horrible customer service. please read all reviews and look for other airlines. This airline seems to make it extremely difficult to reach anyone. read more

My recent travel experience with American Airlines from Seattle to San Antonio was extremely frustrating and disappointing. My flight was delayed multiple times throughout the day, resulting in significant disruptions to my travel plans. What should have been a smooth trip turned into a long and stressful travel experience filled with uncertainty and constant schedule changes. Due to the repeated delays, I had to be rebooked on a different flight and ultimately arrived in San Antonio much later than originally planned. I was scheduled to arrive around 8:30 a.m. on June 3, 2026, but did not arrive until approximately 5:00 p.m. As a result, I lost nearly an entire day of a short three-day trip and missed valuable time with my family. While I understand that delays can occur for a variety of reasons, the frequency of the delays and the impact they had on my trip were extremely disappointing. Travel plans, rental car reservations, and family commitments were all affected because of the extended delays. I appreciate the efforts of the airline staff who assisted with rebooking my flight, and everyone I interacted with was professional and courteous. However, the overall experience caused a great deal of stress and significantly impacted the quality of my trip. I hope American Airlines continues to improve communication with passengers during delays and works to minimize disruptions whenever possible. Unfortunately, this experience did not meet the level of reliability I expected when booking my travel. read more

6:30am, 2 hour flight to Dallas was delayed multiple times due to mechanical issues. Final delay of 4:01pm flight was due to weather. Arriving in Dallas around 8:30pm, this caused a missed connection, and no other flight was available for the day. AA would not provide a hotel since the delay was due to weather. If the flight had left any of the other many times it was supposed to, it would have missed the weather. Sitting in the first airport for 13 hours and the next for 11+ hours (overnight) with only a $12 meal voucher in the middle of the first day is horrible customer service. I will never recommend AA and hope to never have to use them in the future. read more

This airline was actually pathetic. Multiple delays, we almost missed our second flight, do they even know what they're doing? Avoid this airline at all costs. read more

I fly back-and-forth from Phoenix to San Francisco almost weekly. Out of my last nine flights this was the one that was finally on time. Get loaded on the plane,taxi out, and the loudspeaker goes off that we're gonna sit on the tarmac for an hour because of weather. (FAA reports zero weather issues on their website). Very rarely can you hear what's going on over those loudspeakers on the plane so I picked up the phone and called customer service. David answered the phone and seemed friendly enough at first, but then turned into the biggest jerk I think I've spoken to quite some time. He had no information and said I'd just have to figure it out when I landed. I really like American Airlines, the planes are fairly comfortable, the gate agents are pretty helpful, and I haven't had a bad flight attendant in the last year that I've been traveling like this. This whole not on time business it's not really acceptable though. Not sure what's going on, but I pay for a service that has consistently not been what I paid for. I guess it's just business and the customers time is less important. read more

American Airlines - Airlines Near Me - San Francisco, California

American Airlines is the worst airline I have dealt with this year. The constant extreme delays. Was stuck in DFW for 3 days in January. A 10 hour delay pushed by the hour in April and now a flight that got pushed from 4 PM to 10 AM. I've had other people taking other airlines to the same destinations at the same time that were able to take off. There are never any accommodations. This is the very last time I fly anywhere through AA. read more

Can I give 0 stars! Where do you even begin? Took a trip to Mexico a few months ago and sat on the plane for 2 hours at the gate because somebody on the flightline "ran equipment into the plane". Going from Dallas to Denver today and the flight was delayed to begin with, but then after finally boarding and sitting there for 30 minutes they finally told us the flight crew had "timed out" and we're now waiting for a new crew. Only to wait another 30 minutes when they told us we have to deplane because the "aircraft is too hot". Well maybe if you didn't have delay after delay and excuse after excuse the plane wouldn't overheat!! How do they even stay in business? I'll never fly American Airlines EVER again. read more

truly the worst airline. Just a classic example: eveyrone was on the plane and ready for take off just for them to tell us that we had to get off... then we had to wait 7h for the next flight and they gave us $12 as "compensation for our time". there is not a single meal you can get in the airport for that amount. Finally we get the gait for boarding.. delays another hour because their incoming flight was ALSO delayed. if this was due to weather it would be understandable, but it wasn't. they don't care to get their customers to their destination in a timely manner. Many people have a limited amount of time they can take off from their jobs to enjoy a vacation and this airline wasted an entire day of it. they are slow, lazy, and not accommodating read more

Horrible experience, customer service-wise, they treat you like if you were a dumb pos just for asking whatever questions and even after talking to different clerks in the different modules in the Dallas fort Worth airport they all shared the same poor customer service rapport.....stay away from this sh*tty airline read more

DO NOT FLY AA! Horrible experience! We flew from Spokane Washington to Orlando Florida! Every flight delayed, due to "mechanical issues." Missed one of our connecting flights back home due to mechanical issues once again, no luggage, had to stay overnight in phoenix & we were told there wasn't another flight they could get us on back home til 8:45pm the next day. Customer service on the phone was rude, can't understand them, get different answers with everyone you talk to, so frustrating! Baggage claim services representatives in phoenix for AA were highly rude, rolling their eyes, acted as if I we didn't understand what they were saying. Never again will I use AA. read more

First trip cancelled because it took 6 hours to fix an issue on the plane in San Antonio so I had to reschedule for the next day. My flight on American Airlines flight 6213 from San Antonio TX 5/7/26. The lady that was just checking in bags and nothing else is super rude and needs more training in customer service. All she does is check in bags and I told her I had trouble checking in online so she sent me to the kiosk then the kiosk prompted me for staff assistance then she came to help me. If she would have listened the first time it would have skipped that step. She does not belong in any type of position for customer service read more

They are absolutely the worst domestic airline in the US. I. Less then two hours they changed our Gate 5 times. Causing us to have to get on and off the tram multiple times. If we were elderly or had a disability we would never made the flight. The AA staff were horrible and not helpful. I will never fly American again. read more

Work a week of night shifts. Take a catnap. Fly to Comayagua to volunteer for a surgical mission trip. Get to spend time with my son's fiancé Meidy and meet her lovely parents Lisa and Nico. But now time to be thankful to God and to @americanair for a timely and smooth flight! the flight crew could not be any nicer!! This is the Absolute A-Team the steward Troy is working so hard and deserves 5 stars!!!! So grateful for the free WiFi access with being a member and cardholder! read more