Used twice... All is good We've only flown Spirit Airlines twice and I must say both times have been reliable and we haven't experienced any delays. Both times traveling to LAS. Of course, with the cheap fares any upgrades would be an additional costs like snacks or an extra luggage placed in the overhead bin. Hubby tells me that this carrier might be our best choice when traveling short distances for a weekend getaway since we don't have to pack so much and, additionally, as long as we meet the requirements for personal items carry-on we can keep the cost low. Also, one other thing with Spirit is that I've experienced one of the smoothest landing aboard this airline. Sometimes I have to grab my armrest to prepare for landing... the landing was perfect. Review #1557 updated read more

Flight got cancelled after I arrived at the airport. They said no other flight for next two days. Only remedy was a refund. They refused to rebook me on another airline. I just had to pay an additional $420 for a last minute flight with Southwest. As an attorney, I know the legal remedy is a full refund. As a consumer, you have permanently lost my business. read more

Flight time changed, changed back to original, changed again and when it was boarding time 10 min before departure they canceled the flight and the reason was "bad weather" which even THAT we had hear from other airport workers bc spirit crew gave no fukks to even explain to the 30+ ppl that were lined up in front of them, at least 4 other planes were flyin to san diego as well at/ around the same time as well as another spirit plane... i dont understand how the weather wouldve affected only one flight!? I was warned about how garbage Spirit was and still decided to give them a chance and unfortunately found out why... had to pay an extra $140 for a different ticket at Southwest and be very delayed... never flying Spirit again i learned my lesson. read more

Spirit Airlines - Airlines Near Me - Sacramento, California

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I originally booked a flight to Vegas to leave at 9:28pm . Then I paid $160 to switch flight so my wife and I can leave to Vegas earlier at 6:55pm . Only to get a notification the day of that our flight is delayed and the new flight time leaves at 9:54pm . When I contacted them to get my money back for changing the flight all they offered me was a $50 voucher for both my wife and I . How is $100 worth of vouchers equal to $160 and the reservations I had to cancel ? Nobody ever fly spirit one of the worst Airlines ever . read more

Spirit Airlines - Flight delay notification. A 3 hour delay for an 1 1/2 flight . - Airlines Near Me - Sacramento, California

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Spirit Airlines in Sacramento is the worst airline ever. Do not fly Spirit. They have bad Customer Service. They have rude people working at the front desk. They are not helpful or accommodating. I thought since it was cheaper, it would be a good deal, but unfortunately not.... fly anything other than spirit when you go to Vegas. read more

Delayed once but they gave us choice of hotel and food vouchers. Customer service was nice. On plane baby cried several minutes, but otherwise I felt safe! read more

If I could leave zero stars, I would. Omg. I screwed up. I promised myself that I would NEVER fly spirit. The only flight I could get on short notice to Portland, was a flight to Las Vegas, then to Portland. 2 hours total for $160. Better than nine hours in a car. And it's the west coast, no checked bag....hold my beer said Spirit. I should have driven the nine hours. They just nailed me for $99 for this little carry on!!!!!! The lady next to me had a duffel twice the size of mine. I said, "her bag is literally twice the size of mine and hers is free!" She said that mine is considered luggage cause it has wheels. I looked at her and said "that is robbery. This is the first and last time I fly this airline. I was warned never to fly Spirit, and I didn't listen. This is my fault, not yours." The best part? The plane was empty. My 24" not 22" carry on (22" is free, but if you want the wheels? You gotta pay $99! Both ways). The wing tips on these planes say "howdy". As in, "howdy, you just got screwed. Never. Ever. Again. Fool me once. read more

Spirit Airlines - Wing tip of the worst airline in the world. - Airlines Near Me - Sacramento, California

PLEASE READ TO THE END, YOU MIGHT BE SURPRISED! OK, as the adage goes, "You get what you pay for." That said, at first, I was VERY disappointed by the luggage prices and how SPIRIT doesn't make it obvious that you'll get jammed with their variable prices at the check-in counter, etc.... (Read the fine print,) As someone mentioned earlier, "They get you on the luggage fees" (ie. Check-in luggage, carry-on, weight, size, etc....) If have minimal luggage or just have a personal carry-on, you're good to go. If you plan to carry a lot or bring back a lot, be prepared to pay $$$$. My bride and I packed everything in one check-in bag, which BTW must be 62 linear inches or less, at 40 pounds or less; anything more and you'll get tagged for another fee. Also, we prepaid for one check-in luggage online because it was cheaper and customer service told us we would possibly pay more in person. We were also told small carry-on luggage is the same price as a regular check-in suitcase online and again, more if you pay at the airport check-in counter. Customer Service on the phone was helpful if you could understand them. Most of the customer service representatives are from out of the country. So, after all the fiasco, trying to understand how SPIRIT Airlines works, etc.... My flight experience was not bad, despite learning the idiosyncrasies of this airline. Another Yelper basically mentioned, if you just care to get from one place to the other, and back with minimal luggage it's not a bad airline, I concur with the other yelper. That said, I would probably give these folks 4 Stars for now and time test how well they do in future travels. read more

Spirit Airlines - SPIRIT AIRLINES - Airlines Near Me - Sacramento, California

If I could give 0 stars I would! I will never fly with Spirit ever again! They canceled my flight two hours before my departure with no explanation of why! I asked to be rerouted, to another connecting city then to my destination city of New Orleans, and they refused! They offered to put me on a flight the next evening, July 4th at 744 pm, which is an insult, and another day loss! I tried speaking to a manager in attempt to find some resolve, to no avail! I finally agreed to the July 4th departure, and was told it was no longer available! The only available flight now was two days later on Sat at 744 pm! Customer service is a joke, they basically said it's a budget friendly airline, and they don't make accommodations! They offered me a credit voucher or rebook according to availability! I pushed back I and am being refunded within 7-10 days! I am so disappointed, my trip is ruined! Side-note at one point they just left me on hold,and never came back to the line! This airline is the absolute worst, and I caution anyone looking for a cheaper alternative to look elsewhere!!!!!!!!! read more

It was in August 2024 when we had our first flight with Spirit Airlines. The experience went smoothly, so we decided to book with Spirit Airlines again in November 2024 for our Orlando trip. Unfortunately, we missed the flight due to traffic caused by an accident on the road. We hurried, but we could go only as fast as the car in front of us. Knowing we wouldn't be able to make the flight, we immediately tried to find an alternate flight, checking Spirit and every other airline that could make it possible for us to make our Orlando commitment. With a different airline, we made it to Orlando. It was a hectic, crazy, and stressing 3-day trip to the airport and to Orlando. We attempted to contact Spirit enroute to the San Jose airport for our flight in which we missed due to the traffic accident and again after we landed in Orlando same day. We requested either a refund or flight credit for our missed flight. Instantly, Spirit refused both. NO REFUND and NO FLIGHT CREDITS. We lost over 600 usd. The missed flight was beyond our control, and Spirit did not take this into consideration. We believe that Spirit should strive to offer fair and customer-friendly service particularly when circumstances occur outside of the customer's control that affect their ability to travel. The lack of flexibility and transparency on Spirit's policies caused significant inconvenience. We did not, do not feel like a priority by the airlines. This has discouraged us from dealing with the company ever again. There are plenty of other airlines to choose from, so we will. Will we be flying Spirit Airlines again? Will we encourage friends and family to fly Spirit Airlines? Probably not. I highly recommend thinking twice about Spirit Airlines. They don't care about YOU! read more

Worst airline ever!!! I bought a round trip ticket & baggage to go with it. Come to find out when i go back home, they want to charge me another $75 to take my bag back home! Like what the hell. They get you there them trap you into spending more money to bring your bag home. Don't bother with a supervisor they don't help. They need to go out of business. read more

Worst airline in the United States unless you are desperate I would avoid the inciting discounts at all costs! They are rude and upset and it's just a misery experience overall. read more

Still waiting for my money back not sure why I was forced to check a bag in Vegas when I didn't in Sacramento

Don't fall for their antics. $99 when you get to the gate to have a carry on, and that's per leg of the flight, not round trip! NEVER AGAIN!!!! read more

I thought Southwest was bad, Spirit is worse and has won the race to the bottom. 1) i do not mind paying for a checked bag, but to pay for a carry-on is silly, not to mention that the person I was travelling with had a plastic grocery bag with snacks in it. The gate guard saw a sweat shirt hanging out of the bag and stated that was a carry-on and would be charged 90 dollars. SO taking the sweat shirt out of the bag was fine. 2) non-alcoholic drinks are not free. They charged a woman with a 2 year old for water. 3) their internet does not work, no movies, no nothing...it is what is. I was able to sleep for 5 hours , after drinking a bud light because they ran out of hieneken 4) rude ass ticketing agents and flight attendants . Do not waste your time on the "bare fare". Spend a little more money and get treated like a cow in a cattle car if i could give a no rating (zero stars) i would read more

This airline sucks. Cancelled our flight AFTER we arrived in the connecting city we overheard staff while they were rebooking us say they knew the flight had been cancelled earlier in the day, "why did so many people arrive just to be rerouted" read more

Spirit Airlines' short travel was a nice flight to Las Vegas. They could have done a better with the heat to offer bottle water since turbulence didn't allow service, the seats were more comfortable than other airlines I've flown, and seat belts longer for some overweight folks, the baggage was easy aslong you have a carry-on that has the proper fit and measurements, I will fly again with confidence on this airline. read more

Their fares are not transparent. You will end up paying fees for checked bags and carry-ons as well. The fees end up being almost as much as the flight. Also once you pay for carry-on and decide to check a bag they will not refund your carry-on fee. Will not be using this airline again. Bad experience read more

Hoorible Airline. Cancelled my Vegas trip last minute after several hours of delay and no other flight available. We had to cancel our hotel resevations and events that we were supposed to be at. People told me not to ise them and pay few hundred dollars to go with southwest but i tried to give spirit a chance but nothing has changed with their horrible service. Please do not book with them unless you want to deal with frustrations and unprofessional staff. Hundreds of upset people but nothing done by spirit. Delays and cacellations repeatedly on daily basis. Horrible. read more

Terrible 0 stars was supposed to leave from Sacramento B11 to Las Vegas at 4:48 got delayed then canceled last minute stuck there and they gave me a flight at 10:55 which was also cancelled. Next available flight was at 7pm Sunday...this happened on a Friday then to get a refund for my CANCELLED flight took 45 minutes to a call center that spoke no English. Flight was cancelled due to "weather" it's 90 degrees in august no weather was there and that was the excuse so they don't get fined by the flight agencies. Do not fly with this airline let's hope they go out of business and get no government bail out because I guarantee they are in the red. read more

This airline is a JOKE with a capital J They overbook and turn people away on a regular basis. DO NOT expect to get to you destination because they Constantly have issues and the customer service ladies at the counter don't care what kind of service they give. Rude and too busy gossiping with each other. Twice this month, I was 40 minutes early for my flight and both times they turned me away, telling me I was too late!! That the door was closed. WE ALL KNOW THAT YOU OVER BOOKED YOUR FLIGHT!! Never again will I miss a flight with you guys 40 minutes before take off!! read more

Horrible!!!! Pudasaini Supervisor at Sacramento Airport International for Gate B11 flights from Sacramento to Las Vegas was so bad. Rolled her eyes, provided false information, and was dismissive. Don't do it! read more

Never try this airline. They charge you for the bags double that of other airlines. Nothing is free in the plane even plain water is for 4$. The staff was so rude. They didn't transfer my bag with my flight and I waited for their call. They didn't call and never answered my call after I filled a claim at the airport after my arrival. Please pay more for the professional airlines not this one. You will be highly regreted. read more

if i could leave 0 stars i would. airline is stupid, never flying again. flight to vegas got canceled the day of because it was overbooked? all the airline gave us was a "well you have six people, oh well." oh well? stupid thing i heard coming from an airline. last time i used this airline they had horrible service. always yelling, rough, and never fucking patient. never use this airline unless u want horrible service. read more

They Refuse to refund you. This is the worst airline you can fly with. They customer service is impossible to speak with anyone.

1st time maybe last time (except if anymore free getaways using this airline). Anyway, heard some not too good reviews and complaints about this airline. .... what ever I heard was true. You see we redeemed a "free" getaway trip with a travel agency (Casablanca) after signing up with another agency (don't ask it's a long story). After a few months negotiating where to go, we have decided to just take this free trip to where we go the most and our favorite City to getaway.... Las Vegas. Once we got our dates and the itinerary, 24 hours prior to our flight we checked in... Lo and behold , when you chose seating you pay from 6$-23$, Carry on that's going up the compartment is 45$ . Luggage checking depending where you depart is from 40-50$ . Yes. There's hidden fees, also you have to pay for any snacks offered as well. Not like most airlines they will have complimentary soda , juice, coffee and or water with crackers or pretzels. This airline pay for everything in flight. Btw , our flight coming back from Vegas was delayed as well for 3 hours. Fly at your own risk read more

Worst airlines ever, company is not trustworthy, will cancel your flight with out sending you cancellation email. Don't use spirit airline, there is trustworthy companies like Southwest, Frontier and others. Will never use them again read more

This evening the rudest man on the planet "helped" us and wouldn't even listen to the issue we were having with a layover. Literally the worst "customer service" I've ever encountered just because he could. No wonder no one wants to fly this airline! read more

I can't believe these people are still in buisness, this has been by far my worst experience ever with an airline! These employees are extremely rude and the lady literally closed the door in my face 20 minutes before the plane was scheduled to leave, completely no remorse or sympathy I was there on time and she saw me but still closed the door after she let my husband on the plane just 2 minutes prior. He explained to all 3 agents that I was in the restroom, not once did they tell him that they were closing the door, they did not let him get off the plane with me or anything, I was left at the airport alone with no money no nothing because my husband had my belongings!!! no more flights were leaving until the next day at 8 pm which is crazy!!! no accommodations or anything just unbelievable rude tasteless and careless customer service. NEVER AGAIN SPIRIT!!! They only get 1 star because their isn't a 0 star option !!! read more

Spirit Airlines is terrible. If you want an airline that is honest, dependable, and cares about their customers fly with Jet Blue or Southwest. if you choose to book with this airline expect to deal with unprofessional and dishonest airline agents and staff. Purchasing tickets for times that are not delivered because they move three flights together to save money on flights and it's only 5-10 travelers. They will inconvenient travelers for their own corporate benefits. Also, expect to interact with incompetent agents. Be exposed to stress and unneeded issues with travel plans due to forced changes to time travels. And lose a couple hundred dollars. read more

My boyfriend and I booked flights for Vegas (about an hour and a half trip), and a few weeks before our flight, we found out that we have to pay for a carryon AND our seats which equals out to be $248 all together. Completely pissed off and frustrated. We will never fly with Spirit again. Mind as well pay the extra money to go on another airline that doesn't charge you for a carryon or to pick a seat. read more

This airlines is horrible they don't care if you have a Disablity they are slow and late and the seats are to close together and they don't let you sit by family and if you do they charge you 13 per person and they charge you per luggage 65 dollars per luggage!!! And it is not just pay one time it is round trip I ended up paying 500.00 !! My advice don't ever use this airline you get what you pay for and you might as well pay more. read more

Well,well,well...Our experience was quite the experience...Leaving was a nightmare...We got there 2 hours early...We checked in & they claimed they didn't have us in the system...They were very unprofessional...We also the night before called Spirit & a younglady was sooooo nasty, just straight up attitude...The are a mess...It's early & folks was tired & sleepy, we wanted something to drink & they had the nerve to charge everyone...Now on the way back home we're waiting & finally we get on the plane...I told my Sister, something ain't right, I'm hearing certain noises & it was a strong odor of burning oil or something...So, we start barely moving & the Pilot made the announcement about a technical problem and we were getting on another plane...So, we had to walk alllll the way to the other side...We was tired & just wore out...I myself have a disability with both feet, lower & upper back problems...So, I was miserable, hurting bad, one of my feet start swelling...We had to wait almost 2 hours...We finally board the plane...Sitting right on the side of me, was a drunk man talking a whole lot of mess, just wreaking in odor...We were suppose to be home at 7 30 ...We got back super late...I'm very grateful for all of our safe return...I WILL NEVER USE SPIRIT AGAIN...POOR SERVICE read more

My family were lost for 12 hours. The airline said the plane took off on time, but the airport said it was delayed over 4 hours. The phone agents are clearly on a different system. Two hours of calling and waiting later, found out my family were stranded in another city for the night. Next day... same thing. A seven hour trip is now 30+ hours. Wait... it gets better- now their connecting flight to get home has been canceled. Now a 7 hour trip will take TWO DAYS. Meanwhile, phone agents still say all flights are on time. I wouldn't recommend this airline to anyone. read more

Very poor customer service, fly delay more than 4hrs and said they have no idea when the airplane is done with service and they could not do anything about it and is not their fault either (so it's passengers fault?) anyways first and last time I choose these airline read more

Spirit Airlines - The worse airline!!!! - Airlines Near Me - Sacramento, California

Worst airline experience of my life. I will never fly them again. My 4 hour flight took me 12 hours. Terrible customer service. And they rip you off on everything. Water isn't complementary. Be warned. read more

Horrible customer service! Web site is difficult to maneuver through when trying to obtain information or obtain boarding passes. Loads of hidden fees. I`m in the military and a pilot. Next time i`ll fly myself. Much easier with way less hassle. tried calling help line and first time after being on hold for 20 minutes I hung up. Called next day and after 15 minutes was able to speak to a real person. He provided about as much help as the recording they provide while on hold. I hope maintenance on their aircraft is better then their customer service. Paul George read more

Had a flight to Vegas on 8/5/21 I get an email on 8/4/21 9:30 pm the flight was canceled. After waiting on hold for 3 hours each hour being hung up on they can't get me on another flight. Oh we can get u a flight on the 7th are you fucking kidding me I was coming home on the 8th!!! They want to give me a 50 dollar voucher!!!are you fucking kidding me. And I paid 150.00 dollars for my seats and check in bag,, do not fly spirit!!!!!!!!!! And then this morning they're all over the news. I've heard so many that bad things about spirit in the last two years. I would never ever recommend them or block them ever ever again. read more

This is a horrible airline. You think you are getting a great deal. They wanted to charge me $55 to bring one carry on in addition to my purse. This carry on could fit under the seat ahead of me. Then we waited for three hours and they finally told us the flight was cancelled and they had no more room on any flights the same day. They made the girl next to me who missed her connecting flight have two 12 hour layovers instead of a hotel room. They have no partner airlines to put us on a different flight the same day? Terrible. They ruined my vacation. Don't take a chance on this airline. Stick with Southwest. read more

What an absolute JOKE of an airline. The nickel and diming started with the attendants at the baggage check in. We were informed by one of the attendants that if we DIDNT check into our flight via the kiosk that it would cost us $10 to check in with a live person. While checking in at the kiosk we found out the weight limit of the checked bag ($60) is a measly 40lbs, most airlines will give you the courtesy of 50lbs. If your checked bag is "overweight" that's an additional $55, once again an additional checked bag would only be $5 more. This is where they make those margins to satisfy the shareholders. I didn't have the pleasure of bringing on an additional carry on but this is also an additional fee. The flight experience to our destination was easy but the plane itself was subpar and the service lacked, just water was an additional $3. For the return flight my wife and I attempted to changed flights to a different day but that was an additional charge of $90 per ticket. Now this wasn't a big deal to us because it was spur of the moment but what was a big deal to us was the inability to talk to a live customer service representative. My wife was in the phone for over an our just trying to get someone on the line. Once connected we were informed there is nothing that they could do to facilitate our need. Another side note, any changes to flights via the phone cost an additional $10. The day of our return flight we received a text message notifying us of our flight being delayed an hour. This in itself was unacceptable. Luckily the flight was not canceled and it was delayed just an hour. Upon arrival back home we attempted to pick up our bag from the carousel but were told that our bag was left at our previous destination. I was given a sad excuse for an explanation from a representative of the airline and was met with excuses left and right. Needless to say I will never fly spirit again, pay the money that you're going to end up paying anyways after all the fees and b.s. charges Spirit puts you through and fly a more reputable airline. read more