I dealt with Matthew/ Average Joe Computers the first time about 3 years ago... and the experience was BRILLIANT. Affordable, professional yet personable, customer service and follow up... all AWESOME. Fall 2020, not so much. My mother board blew up and I needed a new computer. I contacted Average Joe (while closed) and left a message. 2 days later, I got an email to call in at my convenience. I did. It was horrible. I was put on hold 4 times ( for extended periods of time to speak with other customers while Im left on hold), the use of the high pressure air canister to clean out a laptop....WHILE WE ARE ON THE PHONE, being more concerend with a customer that JUST walked in than the customer (me ) he already had on the phone, an ABSOLUTE unwillingness to work with my budget, and a general "flip" attitude toward my sale and me being a paying customer. I guess COVID19 has treated this business so well, they can afford to throw perfectly good customer/ sales in trash. Not only is the sale gone, but any future business and future business from referral. "Ya lost the battle, AND the war." PS... Action Computer (a location in Denver on Colorado Blvd and a location in Arvada on Wadsworth) was SUPER friendly, knowledgeable, affordable/ competitive and "got the sale." read more

At Average Joe they were extremely helpful! He ran a complete diagnostic on my custom built PC as I was having tons of problems with it. I consider myself very knowledgeable with computers, but he was able to fill in all the gaps and more. He was able to figure out my exact issue that I've been spending months trying to figure out in less than 2 hours. I was able to buy a new part same day and get my PC up and running better than ever! I greatly appreciate the services provided and at an excellent price. I highly recommend them to anyone in need of computer assistance! read more

Excellent service! Matthew is a true professional and will get you computer fixed in a few days time, or quicker!!

Had family visiting, and their laptop wasn't turning on after the flight here. Had no idea where we should take it, so I searched Yelp and found this place. Although the name, "Average Joes" made me nervous that the place would just be average at best, we were really impressed. The guy had the laptop up and running the same day. His customer service was excellent. The building doesn't look like much from the outside and it's a little cluttered inside, but don't let that scare you away. He was very fair and honest, and that's what matters when you need to fix your computer. read more

Matthew was the one that helped me, and he did so with such speedy service! Got the info I needed right away; despite him having a lot of work ahead of him, he took the time to explain what I needed to know. Very direct with explanations, and super personable on the phone. I could definitely see why they've got 5 stars! Thank you guys! read more

Matthew sole proprietor is a high energy problem solver, who delights in solving people's problems. He sat down with me for an hour and a half at his shop and fixed my software problems on the spot. I walked out amazed and excited to know this guy is so reliable. While my laptop reloaded, he handled another walk-in happy customer 1-2-3. read more

It costs $50 dollars to run diagnostics on your computer, which I have found several other repair shops that offer free diagnostics. The one plus is that Matthew will waive this fee if you choose to have him repair your laptop. Here is the important part - I was STRONGLY pressured into donating my laptop because it "was not worth fixing" after being given a quote of ~$485 for parts and repair. My laptop is fairly new, with good specs, so there was no way I wanted to let him "recycle" my computer for free. He then tried to sell me one of the multiple computers he had in his store. I took my computer to another repair shop and had the laptop fixed for $300, covering the cost of parts and repair. I would never go back to this store, because I strongly feel like the owner was trying to take advantage of me, selling me a new laptop when I didn't need one, and having me donate my expensive computer for him to "recycle" (strip and resell parts...) read more

Wonderful experience! My laptop had the blue screen of death. It was quite old and it was its time. But it had all my wedding photos, and newborn pics of my daughter on it. It took about an hour and I had a portable drive with everything on it. Easy enough. 100 percent recommend for any computer needs. read more

Excellent customer service. Prompt turn around and an overall great value! My laptop froze after a recent required update. Matthew had it up and running better than ever in less than 24 hours. read more

This place is amazing! I took several computers there for various issues and Matthew addressed them all. He is thorough, honest, and totally knowledgeable. So thrilled to have him in Lakewood! read more

Yes, another 5 star review, and well deserved. I got windows 10 black screen of death over the weekend on my laptop. Emailed Matthew and he responded with tips and suggestions (on Sunday) to try to fix things myself, which was great customer service even though I wasn't successful. I dropped laptop off over lunch on Monday, got a call not very long afterwards, informed that windows startup files were corrupted, he knew how to fix them and I could pick up laptop that very same day. Wow, a lifesaver. Very knowledgeable, professional, reasonable prices... just terrific. read more

Matthew does a great job, he is fast and honest. Nice to have a go to guy for the stuff I can't figure out

Matt is awesome--SUPER knowledgeable. I brought a high-end custom system to him with an odd boot problem. Matt successfully diagnosed the issue and had me running within an hour! Matt is an absolute pleasure to work with--super honest, fast, expert in all manner of computer issues. HIGHLY recommended! read more

I cannot recommend this company enough! It was a pleasure to work with Matt. He helped me tremendously and I will be coming back to him with any computer issues from now on. read more

Not being a computer person I relied on advice from average Joe. He set me up with a computer that immediately had issues. He spent a great deal of time trying to troubleshoot what it was on the new laptop and quickly determined replacing it would be best. The issue was with the manufacturer. The computer arrived two days before we expected. He stood behind his product which is running great for six months now. Definitely would recommend without reservation. I feel strongly about the ethics and knowledge of the service I received that this is the first time I have ever given a recommendation. read more

Mr. Katz was able to provide me with a great used laptop that would accept the hard drive from my old laptop (which had a failed monitor and failing keyboard), for a reasonable price. He took the time to ensure that the new setup would boot and run, and that I had all the drivers I needed to get online and be functional. I am really grateful to find someone with the sensibilities, character, and expertise that I can trust. Thanks so much, Matthew. read more

Great service! Matthew was able to recover our data when the hard drive crashed. Same day service. Highly recommend using for any computer issues. read more

Matt is personable, competent and willing to go the extra mile. Best price and service in Denver. Deserving of 6 stars

The best in town! Plus Matthew is a straight up nice guy. 20+ years dedicated to this community!

This guy has saved my life so many times. You know how it is when you can't figure something out on your computer. STRESSFUL. Please go check him out you won't regret it. read more

I LOVE Average Joes ! Matthew took such good care of my concern on my first visit that I went back for for some repairs and an upgrade and that went so well I sent my daughter there for the purchase of her new laptop. He clearly has the customers concern as his top priority. A man you can trust. read more

I'm so glad that I went to Average Joe. Matthew repaired my broken 6 year old laptop and now it works just like when it was brand new. I'm very satisfied and happy. Paid much less than expected. I actually enjoyed the experience, I would recommend Average Joe without hesitation or qualification. read more

Matthew has fixed my computer twice. Good quality service at a reasonable price! What's not to like about that?

Matthew is OUTSTANDING. He saved my hard drive even when I didn't even ask him to do it, since I didn't think it was fixable, but he found a way and went way beyond expectations. He knows about the latest and greatest products to apply to situations as needed. His pricing is very reasonable for what he provides: outstanding customer service, promptly, and at a fair price. You simply can't go wrong with this guy! read more

Matthew fixed my computer over the holidays in rapid time. Walked me through the repair process and has been accessible with questions and help since then. read more

Average Joe's is great! Matt was able to fix my computer the same day I called in. I needed my laptop battery to be swapped out (apparently it was a confusing internal battery). Even though he'd never fixed one like mine, he was able to swap out the battery and fix other issues that he found. My computer went from lasting barely an hour to now lasting 6+. Matt is a lfiesaver. He's friendly, incredibly helpful, and knowledgeable about everything computer related. Definitely recommend! read more

All 5 stars!!! Honest, on time, friendly, reasonably priced!! I know nothing about computers but Matthew does. I will not hesitate to use him again and will refer him to any of my friends that have similar computer issues. read more

I'm writing this on a computer that is running better than new! I experienced an issue due to a Windows update, and tried everything I could find on-line to resolve. When my patience and interest in performing IT functions ran out (after about 10 minutes, I'm not good at this stuff) I called Matthew at Average Joes based on other Yelp reviews, and now know why he came so highly recommended. He had my computer for less than 24 hours, provided a couple of options and updated me all along the way. I would absolutely recommend Average Joes, and will use them again! read more

Computer kept freezing up. Matthew replaced the mother board and also made some other good upgrades. Computer uses Windows Vista which is no longer supported. I was afraid of loosing some important programs if I had to change the operating system, but Matthew did it right and saved everything. Dealing with him is wonderful. He truly cares and is an expert. Is always there to help and answer questions right away. You won't find anyone better than (Way Above) Average Joe. read more

Awesome! Had our office computer up and running in less than a day after it got hit with the java virus :(.

Comparable prices on services, exceptional customer service. Matthew has been nothing short of a life saver for repairing and trouble shooting old laptops and helping set up new computers with quick turn around read more

Matthew has rescued me again!! I met him 3 years ago when my hard drive had crashed. The Geek Squad, after having my CPU for a week, told me it was dead & I had lost everything on it. I was so lucky to have a co-worker tell me about Average Joe's. Matthew was able to get everything from the old one & load it on a great Dell he had for sale in his front room. That one has been wonderful since, but I thought the hard drive was about to crash. Nope... a few mistakes I made resulted in it getting infected with malware & gremlins. In same day service, just several hours actually, he worked his virus removal magic & once again it works like new! 3 years ago I worked near Joe's. Now it's a trip way across town, but I wouldn't go anywhere else for computer repair! read more

Awesome service! Matthew is a top of his game. He provided excellent customer service and followed it up with excellent repair service. We will return and do recommend! read more

I spilled coffee on my personal laptop. Matthew quickly ascertained that the computer could not be repaired, but was able to recover all my data. He also had a few laptops available for sale and was able to provide me with exactly what I needed at a reasonable price. I was up and running within 24 hours of bringing in my computer! Very knowledgeable and GREAT customer service. read more

Matthew is as good as it gets. I just spoke with him for the first time and he was so knowledgeable and helpful. He spent the time with me to figure out what the best solution was and it turns out that my laptop is still covered under warranty. He gave me the phone number of who to call and received absolutely no gain for himself or his business. I will always be his customer from now on. I recommend you use him for your computer needs - he has the highest integrity and is a pleasure to deal with. read more

Matthew is amazing! He goes above and beyond to ensure that you get what you need, when you need it, cheaper than the big chain places. He's not out to sell you anything, always looking out for your best interest. Great customer service, super high quality work, definitely a guy you want to keep going to. Why go to the big stores when you can support local merchants? read more

Matthew at Average Joe Computer Services is great! He was very helpful, knowledgeable, and honest throughout the whole process. I SO appreciate his quick turnaround and reasonable prices! I will for sure be going back to him for any future computer problems I have. read more

It takes under a minute to size up Matthew Katz, solopreneur owner of Average Joe Computer Services. He's honest, hard working, and knows his trade well. I first visited his shop shortly after purchasing a home in the neighborhood back in 2008. His location just a few blocks away makes him the most conveniently located computer repair services provider for our needs. I have dropped in a few times over the years for various things, and referred business his way on occasion. The shop is always clean and well organized, with a comfortable lobby area should anybody need to sit while waiting. Tools, and systems being worked on are meticulously aligned on the clutter free workbench. A check of BBB, facebook, yelp, and Google show that in 15 years being in business, he has not had one single complaint, and people, myself included, have nothing but good things to say about their experiences. I highly recommend Matthew for all of the items shown on the service menu of their website http://www.averagejoecomputers.com/ read more