My husband worked for Averitt and got in an accident that was another drivers fault. They didn't want him to get medical attention and was going to get him another truck to continue his route. That was 4 m I nths ago and my husband is still off with an extreme neck injury and in a lot of pain. Now they won't pay him anything but have his job ready for when he comes back. WTF? They dont care about there employees. Shame on Averitt! read more

This company only helps the long-time veterans and tells the newer drivers nothing. This is not a place for respecting drivers, and you're just a number that can and will be replaced in a matter of a short time, as if nothing ever happened. The managers and the home office in Cookeville, TN, are rude and may be disrespectful to the drivers if needed. I would NOT recommend this company to any driver. Whatever happens is always the driver's fault. Good ole boy and nepotism networks. read more

in process of filing a lawsuit, something off truck or something hit my sunroof burst my roof glass went everywhere. I had to pull over and get help.. I almost ran off road. It scared me so bad I'm having nightmares. read more

I work at a skilled nursing facility and with the exception of one driver and I wish that I could remember his name, but all of the other drivers are very rude. This company must have a policy to hire rude/entitled drivers. There was a delivery today for my facility and the driver called and was very rude, entitled and very nasty. read more

Well they set a delivery time and fail to make the delivery window. They didn't even call to let me now they weren't making the delivery. The driver was supposedly pulled for picks before the end of the delivery window to do pick ups. Not to mention this is the second delivery attempt cause unit was damaged the first time and sent back. Now they didn't attempt to make the delivery at all. Not to mention much more very unhappy with the hole process. read more

Good place for a quiet lunch. And the company isn't bad. Cant wait for the new area to be readybtomuse! read more

Averitt Express - Shipping Centers Near Me - Cookeville, Tennessee

HORRIBLE IS AN UNDERSTATEMENT Shipped a hot tub from TN to Boise ID. The tub spent more time on the docks and in their warehouse than on the road. 6 days AFTER the scheduled delivery date I was finally able to get someone to tell me what was going on. Information on their tracking website is stunningly sparse and extremely dated. This outfit should stop the charade and drop express from their name and rename their company Averitt STORAGE. If you have an option avoid this company even if it is going to cost you more. They still can't give me a delivery date and time even though it is sitting in a local dock, yet require me to have help standing by to help off-load. What a screwed up mess. read more

I am NOT happy about even having to give Averitt ONE star, they do NOT deserve even that! This is the 2nd time Averitt has delivered an HVAC system damaged. It took over 1 month to ship from OH to MN. Thankfully, the 1st shipment I was home and demanded the driver take photos (I did also) of the damage to the furnace. The 2nd time, the driver dropped off the A/C and ran for it before I could get home. A/C is damaged and Averitt is denying my claim. All this even though according to Averitt, someone was supposed to be home to sign for the delivery (I am looking forward to seeing if the driver forged my signature). I arrived home 5 minutes after the driver took off according to my neighbors and he did not wait at all, just dropped the A/C and took off. read more

they are refusing to compensate us for freight they lost for 30 day, damaged and shorted. we are losing almost 10k. They even want us to pay the shipping fee. Disgusting. this should be against the law. read more

TERRIBLE EXPERIENCE. Recently purchased several doors for a commercial build. Paid shop extra to rush their production, which they did and had them picked-up, well ahead of schedule. Got a notice from Averitt Express via email that the doors had arrived at their Charleston, SC warehouse Tuesday morning at 8:00 am. After two days of not hearing anything or receiving any further updates, I called them myself. I was told the doors would be delivered to my job site Friday morning between 8 AM and noon. When I did not see any delivery or hear from anyone, I called the 800 number again. I was told unapologetically that "the doors did not make it on the truck." I then asked if I could pick them up at their warehouse, since I had multiple crews waiting on their arrival for install, painting, etc. that day and over the weekend. "No, I'm sorry sir, you would have to fill out a sea of paperwork, get written authorization from the shipper, and we would not let you into our warehouse until Monday after 10 AM." I was told that the doors would be (re) delivered Monday morning between 8 AM and noon. By 11:30 AM Monday, I called to find out where the doors were, and no one could tell me. Apparently, they did not "make it on the truck again." Exasperated, I asked to speak with a supervisor who was equally unapologetic saying that because this was not a rush shipment, they had no obligation to deliver it within a certain amount of time. All of the money I had paid to expedite from the manufacturer had now been spent in vain. Finally got the shipment Monday afternoon at 5:34, creating a disaster, lost time with PAID crews and a missed deadline. Horrible experience all the way around. read more

Averitt Express will not delver directly to our shop. Their system flags our address as residential, and they cannot override it. They contract with another company to finish the delivery from a local warehouse. This adds days to the total delivery time. This final mile company is unreliable and has more often than not delayed delivery even further. We try to avoid using Averitt; but when we do, we regularly request to pick up our shipment from the warehouse. This requires paperwork from the supplier and is not a simple process. Speaking with Averitt about delivering directly to our shop and the problems we've had with the final mile company was met with an, "We're sorry." Not acceptable. read more

I'm a project manager for a mechanical/plumbing contractor in San Antonio. I order over $1,000,000.00 worth of equipment every year. Every time one of my suppliers uses this logistics company the equipment comes in damaged. I've filed complaint after complaint and they are always denied leaving my company to foot the bill. I finally had to let my suppliers know if they use Averi** to deliver I will hold them responsible for all damages and repair. Honestly, if this were a car I was trying to sell you, and you decided to purchase it. Would you still want it if I drove it into a pole right after you signed the paper work? (That's actually a pretty good analogy!) read more

The amount of grief these people have caused me is unbelievable. They do not know how to do their jobs! My shipment got lost because of an error on the zip code and i have had to call all day to try to get this resolved and they keep referring me back to the same person. I al in a merry go round between the plumbers stock, the distribution and Averitt and this is ridiculous. I will never do business with them and will not use any company that uses this shipping company. YOU HAVE ONE JOB learn how to do it. read more

I recently shipped a $3000 Viking oven through Averitt. Their contract states if they damage something their liability is up to $5/pound. Well they destroyed my beautiful oven. After a week of sending in documents that prove the value of my oven, they sent me an email that states they will reiumburse me FIFTEEN DOLLARS for the destroyed oven. I felt like they had spit in my face. They cited some obscure passage in the contract that refers to another document. Alledgedly on that OTHER document it says they can pay me ten cents per pound! I called everyone I could. I even left messages for their owner and CEO Greg Sasser, no call back. I did get a call back from the person over all the cargo claims, Greg Whitaker, but he basically dismissed me and acted like I was somehow at fault for the damage. i have witnesses to how the oven left my warehouse and I am thinking about suing them, just not sure if I can go up against all their $ and lawyers. BUYER BEWARE!!!!!!!! read more

Had a terrible experience today with Averitt Express. Our driver parked 300 feet away from our location and expected that our crew would come and meet him and unload the truck. He didn't have a dolly - so he asked us to bring ours. I had encouraged the truck driver to come closer to our location, but he refused. Every other freight company has met us at our location. He would not even back in to get as close as possible. He only went as far as he wanted. The manager (Dan) refused to make his employee go further and said we didn't order a lift gate so it was our fault. There was no prior conversation as to what we needed. No 1-hour phone call informing of their delivery. If they would have called and asked what we need they could have been more prepared to serve us better. Our small staff went and unloaded 7 large units in the rain and trudged through the rain to water uphill. The truck driver was content watching our guys load all of the units ourselves. I gave him a dolly and said "if you won't go closer to us then you can help us load them to our location." Had I not said anything he would have watched us load it all. Unbelievably poor customer service. Rude. Unhelpful. read more

THIS IS FOR AVERETT CORP, NOT THE ANY SPECIFIC LOCATION. My a/c unit was shipped on Friday with a Monday pick up day. I took time off from work to pick it up. Called at 530 to ensure it was ready before I drove the 30 min to get it. On the first call I was told it was there. So, I woke my son up and told him to get ready. I get a call back 20 min later and was told it was in Mississippi. OK, I adjusted. They then told me it would definatly be in Tuesday. Here we are. I called this morning to make sure. It's still a 30 minute drive each way. The customer service told me again it was in Mississippi. Excuse, they were understaffed. HERE'S THE KICKER.... I was a trucker for 15 years before my back gave out. I've done long haul, lyle and local. I get under staffed. That only floats 1 time though. My gut told me that the load wasn't sent out because it was underloaded. Which means its waiting for more freight before its sent. So, I called a buddy that works at Averett. He did fill me in on the true status of the load and the trailer is underloaded. Now, Monday I've lost $300 in pay, Tuesdays pay is now gone. Wednesdays pay will be out the door all because Averett couldn't make a phone call or email Sunday night / Monday morning / Tuesday morning to send that info out. My last conversation with them they told me they'll keep me updated. I'm not going to wait that long! read more

Awful!!!!!!experience I ordered 3 parts from GMC and it was then shipped on over along the way on part made it to my house. The other one was at another location that customer service wasn't even able to locate the parts turn out another shipper said the parts might be in Burbank IL. What do you know the other part was there my brother drove from Indiana to Illinois to pick up the part because it would take an additional 4 more days to ship! The icing on the cake was that still to this day they have not located the side rail part that I am missing. Avoid Avoid Avoid!!! I filled a claim and I am still waiting for actions to occur after my attorney files all the proper paperwork. Find a reliable shop just not this company learn from my pain and aggravation! read more

I will not recommend this company at all, costumer service is bad and they don't care whether you receive your package tomorrow or in a week. First time I using them and last. read more

this is my first encounter with this company, and not a very good experience from the start. spinlife sold me a scooter from e wheels with free shipping mtn valley picked up the package.then lost it.some how it ended up in tampa instesd of savanna.now i don't know if i will receive it tomorrow or not and i hope that i never have to deall with these people again. read more

We are on the 4th attempt to deliver my stuff. Address was listed as residential, but they kept sending the load on a truck with no lift gate. I have wasted days waiting for them to arrive. These people have no clue on how to do their job. The customer service lady told me after the 3rd attempt, "I see a note on your order to load on a truck with a lift gate, I don't know why they keep loading it on the wrong truck." I am floored. By business has been at a standstill since 1/23/17, today is the 30th. I'll be contacting the BBB as well. read more

After about a year and a half of booking LTL carriers for work via a broker, Averitt is hands down the worst LTL carrier i've ever had to deal with. We had two issues within the last month and after the last one i'm done--never again. They are trying to rebill us for double the weight on a steel coil shipment. With any luck the vendors weight on the invoice will win that one for us. The second issue was being billed $60 for a 'security fee' for having to deal with a guard shack that does not exists at my customer's location! We've shipped tens of thousands of lbs of freight over 15 years to this address and never a problem. And to top it off the local driver came to pick up a shipment for our customer and just left a giant 6' x 6' pallet by the loading dock. Go with SAIA, Southeastern, Holland, Old Dominion...ANYONE else but this company. That are loathsome outfit. read more

Worst shipping experience I have ever had. I ship thousands of packages a year and I will never ship with this company again. CUSTOMER BEWARE. read more

I am surprised this company is still in business! We ordered a lawn tractor (720 lbs) from the largest home improvement store in the country and they had it delivered via Averitt. The first delivery was right on time (yay, right?) but it was on a truck with no lift gate. Their instructions said there would be "help" to get it down at our residence. Really? Why would we have a forklift at our house? They rescheduled delivery for the next week. Second delivery was even two hours early! It was on a lift gate truck at least. However, there was an 3000 lb (literally) box blocking our mower. The delivery guy panicked and started ripping the wooden packing away, scratching the mower in several places, hoping he could drive it out. In the process he knocked it partially off the pallet and when he tried to use the hand truck to get it off the broken pallet he snapped the bar on the mower deck. At this point we refused delivery and went back in the house. I can't imagine how this driver completed his day's deliveries with two immovable objects blocking his truck now. Good news is the home improvement store refunded our money and repurchased it at a discount. But I'm sure Averitt will deliver it next week, so we'll see. In the meantime our yard looks awful :( read more

Horrible experience with this company kept my material for 8 working days 5 miles from my shop. cost me $$$$$$$$$$$$$ for having rented machines on the josite for 2 extra weeks because they wouldn't deliver my product. Took my money with out a hitch read more

This company was awful. I placed a custom order with a very reputable manufacturer and Averitt was chosen to deliver the load. They are 3 days late - each day I was told the driver was over his hour limit. My load is the only load on the truck and the total drive should only be 10-12 hours. This is not a 3 day process. They keep blaming the manufacturer for incorrect information and I absolutely do not believe Averitt. The dispatcher was rude to me over the phone claiming that my delivery address does not exist on Google Maps. As I was staring at a Google map with a flag in my very clear location, I knew he was lying. They have a negative attitude and are snippy with clients. This has been a giant pain in the butt and I would never work with them again and recommend that you don't either. read more

I have never made a review on yelp, nor do I normally give negative feedback about companies or retailers. However, this has been WITHOUT QUESTION THE WORST EXPERIENCE I HAVE EVER HAD IN CUSTOMER SERVICE. Averitt Express has been responsible for shipping me a lawn tractor that I had purchased online. The final update that I have received to date says "The shipment has been delayed." It has been literally an hour from my house for the past 6 days. The issue? THEY PROVIDED THE WRONG PHONE NUMBER TO THE OTHER CARRIER. They blamed me, the online store I originally made the purchase at, and the other carrier for the tractor never getting to me. They pretty much told me to call the other shipping company and deal with it. They never attempted to take responsibility. The representative that I spoke with even said that they were in the beginning stages of sending the mower back! Customer service from the online store I purchased the mower from resolved the issue instead. I essentially had no more options left because they basically refused to listen to what I had to say. If you have the option of doing business with a different LTL company, PLEASE SAVE YOURSELF THE STRESS AND FRUSTRATION AND GO ANYWHERE ELSE. read more

I am a Security Officer in Shreveport La. I have had a let of bad experiences with drivers. Many of the truck drivers have bad attitudes, especially since covid 19 and all the extra procedures we now have to follow. However today I had a delivery from Averitt and I am happy to say the driver was very pleasant and respectful. I had to give them a good review. That is very rare. I cant even remember the last time I actually had a good experience with a driver. The drivers last name was Hipp. Averitt you should reward this driver. truly a rarity. read more

I have now been told that Averittexpress is unable to locate my package any where in their system. How do you lose a 1000lb $10,000 piece of equipment. Oh yeah, cause you suck at delivery. read more

Hired Averitt to deliver order of seedlings from Florida to New Jesery should be 2 day delivery left nursery Tuesday will not be delivered till Monday may loss over $3000 because of delay Will not use again can not trust. Auckers Wholesale Nursery read more

I recently had Averitt express deliver some baby furniture I ordered from criboutlet.com and I hope I never have to do business with them again. If I could give them a zero star rating I would. I was contacted by them to set up a delivery time and was told that it would be delivered between 1 and 4pm the following day. At 4:30pm I called to see if possibly the truck was stuck in traffic or if there was any other problems. They called to check the status and found out that they didn't have a truck with a working lift gate that was needed to properly unload my 280 pound pallet of furniture so instead they had it on a truck that would require one to physically lift and remove it. I asked them why wasn't I contacted earlier if they knew they did not have the proper equipment to unload my furniture but couldn't offer me a good explanation. Then they told me they could still deliver the furniture that day but we would have to assist getting it off the truck. They asked if we were capable of removing a 280 pound pallet off their truck and obviously living in a residential neighborhood we are not equipped to unload anything that heavy! I told them I would rather have it delivered when they had the proper equipment because I didn't want to risk the chance of damaging my furniture. I asked since they dropped the ball today if I could have the first delivery time for the following day so I don't waste another whole day waiting for the delivery. The "earliest delivery time available" was for between 11am and 1pm. Well, no surprise, the 11 to 1 time frame came and went. I called at 1 to see if they could tell me whether or not it is was going to be delivered and they told me it was out for delivery. I asked them to check to see if they had the proper truck to make the delivery and was told they probably should have the correct truck. I asked them to call and check and all the person helping me would say is that it says in their system it is to be delivered by a truck with a lift gate and should be arriving soon. I waited until 2pm and then called again because, surprise, still no delivery. They told me that they had one more delivery before mine and should be delivering my furniture soon but shared no concern or apology that the delivery time frame has been passed by over an hour. I had started to give up hope but finally at 2:45pm the delivery truck arrived. The only good part of my experience: the delivery man was nice and the unloading process took about 10 minutes. He mentioned he has had to make deliveries to President Bush's house here in Dallas but I am guessing he is probably the only one who actually receives their deliveries on time. It would have been nice if he would have at least acknowledge that he was almost 2 hours late but it seems this entire company has blatant disregard for their customers time. Upon first glance of our boxed up furniture it seemed like there was any not damage done in the process of shipping but as soon as we started to unwrapped everything we noticed that most of the cardboard was wet and soggy. One box looked like it had been dragged through water and the furniture inside had water damage and scratches. Luckily the other two boxes of furniture had a good layer of styrofoam between it and the cardboard otherwise there probably would have been more damage. My guess is that this delivery company received my furniture at its Dallas hub while it was raining but obviously didn't take any care in protecting it from getting soaked. I have ordered items in past that have required this kind of delivery process, even with free shipping, and never had a problem. If you are planning to order something that would require this kind of delivery make sure you know which delivery companies you will be dealing with a head of time. In the end, even if you get free shipping and a great deal on your items, the time spent waiting for delivery probably isn't worth the money you might save and the headache of dealing with an awful company like this. read more

A was building a home and a company I ordered fireplaces from used Averitt express for the shipment. On the day of delivery I had a crew of guys working onsite that would also be unloading the fireplaces, and were there working with the driver. After the truck was unloaded he tried to turn around for some reason and backed the truck into our stone entrance column that received our mechanical gate. The driver called me and explained to me that he "bumped" the column and there were just a "few stones" that came off. At that time the foreman of my crew called to say the driver hit the column......Since the project is out of town i didn't get out there for several days, but when I did i found the column was basically destroyed. and would need to be totally replaced. I persued Averitt Express (Lori Christianson) to handle the damages that their driver admittedly did. It turns out he never reported the damages, and now Averitt express (Lori Christianson) COMPLETELY DENIES any wrong doing and has denied compensation to my claim. I told them I had multiple witnesses and THEIR driver was the one who initially reported it to ME. I recieved a response on a follow up email asking how they can deny a claim that has multiple witnesses and their employee called me to report it..... it it was rudely put... "denial still stands" This company feels like they can do what they like and blow off damages to private property that they have caused because they are big and will just stonewall claims. Totally pathetic... read more

They were over 3 hours late!! I had to be there to help the driver unload my package and I planned accordingly around the window of time I was given. I called them after an hour of waiting because I had leave for work in 2 hours. The lady I talked to never apologized and just told me they were very likely to be there before but they had 2 drop offs ahead of me. read more

Absolutely the WORST freight company I have ever dealt with. Their appointments mean NOTHING. 2nd no show in a row and I still don't have my shipment. read more

Absolute Shit! I've ordered a $15K dollar piece of eqipment that I have been waiting for now for over a week. Their tracking is not updated, nor do they correspond with me. I have had 2 appointments that were no shows, nothing has been updated on my tracking number, it shows it was delivered 6 days ago AND they don't even bother to contact me to tell me they don't have enough drivers...so now I am waiting to see if they even show up tomorrow. HORRIBLE BUSINESS ETIQUETTE! Stop taking delivery orders if you do not even have the employees to follow through with your commitments! So pissed! read more

I was told the driver would be here between 10 and 2. When 2 came and went, I called the company and had to make them call the driver to find out where he was. They told me it would still be at least half an hour. The driver then called me making excuses and when I said he was late he told me they were always late and he had other shipments to make. When I asked why he hadnt called earlier to warn me, he said he was being "kind" by even calling me now. He then hung up on me and I still do not have my delivery. read more

If they were not packaged correctly then how come the close to 100 winches we have received before from other carriers have not been destroyed when they get here. The most damage we have had previous to this was a scratch in the paint maybe. Your incompetence and mishandling caused the damage not the way it was packed. If I could post pictures I would. You need to take a hard look at your handling of freight. Just look at all the negative reviews on here. Sooner or later you will run out of places that will use your service and then what! read more

I will give no star if I can. This company is terrible. They messed our shipment up and they keep telling us they don't know the status for two days. Which caused delay, and they cannot provide any explanation. Meanwhile, their attitude IS the worst I have ever seen. Choose it only when you want to see how worse they are. read more

I swear this company is so good. Sometimes I order frate just to see the delivery man with that big red shirt and pants come into my driveway. Everybody their is so frendly I forget its a trucking company. 1 time I called there number and asked where my frate is and they said it was in the driveway, THEY WAS RIGHT! Ill be shipping with them for the rest of life. read more

The driver showed up on time, and made the effort to make it up our steep driveway with his truck. He even went the extra mile to help us unload our heat pump system into our garage even though he couldn't get the truck all the way up our driveway. Thank you! read more

Never again. I highly recommend finding yourself a different LTL shipper or don't be surprised when you are notified by Averitt that they "couldn't make the scheduled delivery" read more