This bank could not handle a small account, and wound up closing it…read more(and charged me $50 to do so).

I have been a loyal customer of The Village Bank since 1984! Best customer service and on TWO…read moreoccasions the smart people at the bank saved my rear end when a weird thing happened with deposits into my account. In this world where you can't find real humans to talk to, people who know their stuff, and just simply being friendly, I am pleased to say my bank has all of these or I wouldn't have been there since 1984.

Took an auto loan through Saint Mary's because their rates were great, and they came recommended by…read morefamily. I was not let down! The staff was friendly and always remembered me. The bank was always clean, and felt like a "real" bank rather than a big impersonal corporate chain with little staff and industrial-looking ads. I will continue to do business with Saint Mary's because they offer the amenities of a big multi-national (convenient ATMs, good online service, etc) with the personal service and feel of a good local bank.

St. Mary's CU is strictly a service for credit union members. They are governed by member rules,…read morenot the whimsies of a teller who is being recorded by cameras for all transactions. CUs offer great interest rates, easier acceptances on loans, better returns, free checks & checking, overdraft forgiveness, & lets you keep more of what you deposit, all for a one time $5 charge to join as a member. Public banks can't compete. Fees are a large part of public bank profits. The lure of changing a large bill for someone off the street may seem friendlier, but over the long run, public banks will vaccuum more than $5 out of your wallet & do it with a smile.

We have used Citizens Bank for several decades and we find them to be excellent in every way…read more Brenda at the Wilmington branch has been so helpful and professional. We can't thank her enough for all that she has done for us. If you are looking for a helpful bank you can count on, please check out Citizens! (4.5 stars)

This bank doesn't have any late hours the ATM's never work i can't get to my money when i need it…read morethis happens way to often some people work 7-4 it would be nice to access my money.

great people to work with! very knowledgeable and convey the…read moreinformation in a way that the layman can understand.

Are you receiving promos in your mail to open your first checking/savings account with the promise…read moreto get several hundred dollars? Sounds too good to be true? yes, because it is! Opened one savings and one checking for my retired mom and jumped through all the hoops to fund them, to move her SS direct deposits, etc and followed all the directions as explained by the branch customer service rep (Tammy?). Guess what? Seems like we/she missed some fine prints and my mom got $0 (vs $600 she was supposed to receive, which would be an excellent addition to her $530 monthly SSI). So, they tricked an old lady out of $600! well done, Citizen's. What a scam.

My husband and I visited the branch yesterday to make some administrative changes to our accounts…read more Both Tyler and Rebecca were very nice and thoroughly professional. They explained things well and enacted the transaction smoothly. Thank you.

-zero. Do everyone a huge favor and close The Holden Ma. location. CONSTANT EXCUSES, not staffed…read moreproperly, can't even keep the atm's working. Have to have an appointment to close an account. No customers in bank, except a young male teller. He fits right in with Bank of America useless with a attitude. He could have closed the account. Someone should inform him he is just a teller, you know a minimum paying job that doesn't require any experience. Thirty plus years with that bank, and they have the audacity to treat CUSTOMERS that way.

I didn't think a bank could be so nice! Both of the tellers are pleasant and helpful…read more When I couldn't set up my iPhone a customer experience person helped me set it up! Plus they give me 5 cents every time I don't use my pin #!

Love Salem 5 !! Have been banking there for years and so gave my 3 children…read more Love to go in and see Jackie and Corinna. They are always willing to go above and beyond to help me or my family. It really feels like personalized service. Thank you for making us feel like part of the family!!

I love this bank! The staff is very friendly and knowledgeable and really make me feel like they…read morehave my interests at the front, unlike big banks where you are just a number. Rates and fees are very competitive.

One of the smartest things I did, when I moved to Tewksbury 30 years ago, was to change banks. I…read morehad Citizens Bank and every time I went there, it felt like I was putting them out. I became a member of the TFCU and have never regretted it for one minute. The staff is always cheerful and happy to help you for whatever you need. I want to thank Maureen Montecalvo and her staff, for ALWAYS going above and beyond.

I used this bank for about 6 years now I switched from Bank Of America cause they were routing my…read morecalls to india were nobody speaks GOOD english. Web5 banks are clean the staff inside the banks are very kind and I would say a very good bank. I had to dispute a charge that a merchant charged me 2 times for (( THEY OUT SOURCE OVERSEAS )) Nobody speakes enlish good at all I been calling foe 3 days they have no clue whats up they put me on hold and then hang up I called the bank they say this is how we do it I said If your in USA have people from USA servicing customers how much are they saving I will say alot cause I said hell with and ate the 65.00 and gave up so if you call to dispute your are calling overseas and you will need in interpreter thats the problem in the USA US Companies should HIRE people from the USA As for that I am closing all my accounts when all me checks clear

I can tell I'm getting close to the big city, such that it is, as this is the only branch outside…read moreof Worcester with a glass enclosure to protect the tellers. In spite of that, I still find this location to be inviting and the staff friendly.