Do NOT hire Avila Tile - Worst customer service and unprofessional behavior I've ever experienced. We hired Victor Avila of Avila Tile in August to seal a leak on the rocks around round our waterfall feature, as well as clean the calcium buildup around the pool edge. The work came with a one-year warranty. Less than a year later, the seal has cracked and is now leaking water badly. When we reached out to Victor to request the warranty repair, he completely ghosted us on text messages. My husband finally got him on the phone, and Victor's response was that he would "get to us when he gets to us" with no timeline whatsoever. He then told my husband to stop calling and texting him because he "doesn't need to be bothered" by us. After a week, he is now using emojis to dislike, laugh at or like all our precious messages to him with zero context. Perhaps he hit happy hour a bit early today. To make matters worse, when his crew was here in August, they left trash behind on our grass for me to dispose of and the workers decided to take their lunch break on our brand new patio furniture without asking permission. They left a huge mess for me to clean up. I don't even allow my own family to eat on that set, and these workers treated it like a public picnic table. When we brought it to Victor's attention he laughed. He is now stating that is part of the reason why he isn't coming back out to satisfy his warranty work. Victor Avila has been extremely rude, dismissive, and unprofessional. His warranty is clearly meaningless, and his attitude toward customers who paid him is disgraceful. We will never use this company again and strongly advise others to look elsewhere. There are plenty of reputable tile and hardscape companies that actually stand behind their work and treat customers with basic respect. I will most certainly be filing a complaint against Avila Tile. read more

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Gonzalo was neat,friendly and professional. He did an amazing job renovating my bathroom . I would definitely recommend him. read more

Avila Tile - Pool & Hot Tub Service Near Me

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Called the person on the phone was rude and not willing to help or answer any questions. Then today one of the drivers almost hit my car (with my kids in it). On top of almost hitting another person when they took off. If this isn't a sign of how bad their work might be I don't know what is. read more

Avila Tile - Pool & Hot Tub Service Near Me

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Everyone involved in the project: from original estimate, to contract, to job completion, were exceptional to work with. The job entailed replacing original tiles that had fallen off the spa and spillway area, placing new mastic around the entire pool , installing two new handrails into the deck and finally sealing the leaks and cracks in the waterfall. Victor Sr. explained the entire processes that would occur. I am extremely happy with the jobs well done. Thanks Avila Tile. read more

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Victor is awesome, great to work with, put together an amazon waterfall for us and jump rocks. He and his Team, also did great job on our tile around our pool as well. Truly a craftsman who is top notch, highly recommended for any type of tile, rock and pool work! KS read more

We utilized Victor and Team Avila for remodeling, staining and sealing our pool. It's a very tricky job as it's not a traditional plaster pool. Everything from the communication to the follow up to the times he and his crew said they would be here. It was absolutely excellent and the job is done, and we could not be more happy. Pricing was very in line also 5 stars here and a sixth for I'll be using him again :) read more

He has done couple different jobs in my yard and they both have been excellent. We got compliments all the time. read more

Avila Tile - Victor installed the like tiles to finish the backyard BBQ area. - Pool & Hot Tub Service Near Me

I contacted Victor initially to clean the tile along the waterline of my pool and spa. The spa also needed the replacement of the spillway wall. However, we wound up replacing the old tile and giving the pool, spa and the surrounding deck a complete makeover at reasonable prices that transformed the old pool into a new one. We are very pleased with the results and would highly recommend Avila Tile. read more

I saw the their truck up the street from me when they were working on my neighbors pool. I was in need of their services as I was also putting in a pool and called the number on the side of the truck. I spoke with Victor who said to email the plans to him and asked if it would it be ok if he got back to me in a couple of days with the bid. I told him that would be fine and sent him the plans a little later that day. Well the "couple of days" were long past so I called and left him a message to call me when he could. No call back. I called 2 days later with the same result. I moved on after that. read more

We needed our pool tile cleaned and some minor repair on the pool. I contacted Victor who provided a comprehensive estimate and suggestions to address our issues. His prices were very competitive so we hired him to do the job. His people were on time and the work exceeded our expectations. I would highly recommend this company. read more

After getting delayed by my original tile contractor with one day's notice, my entire project was at risk of falling way behind schedule. I didn't really expect to find an alternative in the middle of high season for pool contractors, but when I reached out to Victor, he arranged for his crew to come out three short days later and get my pool tiled. He stayed in touch with me, even though he was on a vacation and true to his word, his crew showed up bright and early as scheduled. Victor even came off of his vacation to stop by and give his crew a hand and make sure that a special component of the pool was done properly. Both he and his crew were an absolute pleasure to have, and they did a wonderful job with my unusual tile. Victor saved the timing on my project, but more importantly did a quality job and I feel very lucky to have found him. read more

"Unscrupulous person" My wife and I decided to hire Victor Avila due to his outstanding reviews and high recommendations from NPT tile. We were extremely excited based upon the fact of his availability. He asked for us to send him our pool plans and we did. He then came out and field measured to get an accurate account and amount of tile due to the fact that we were buying the tile ourselves. When they came out to install the tile we were extremely upcharged for an area of work that he said was not included. then 3/4 of the way through the project, Victor had told me that I did not order enough step tile. I explained to Victor that not only did I order the exact amount that he asked me to order, but I added 10% so that we would not be short and cause any delays and having my pool plastering completed. Victor told me that he was only able to come out for 3 ft of step tile. After I showed him My work order showing that we had The amount that he had requested he then told me that I made a mistake. I am a contractor and I know how to measure so when I measured the amount of step tile that he had installed I was approximately five lineal feet more than what he had just quoted me from 5 minutes prior. He then swore to me and my wife that he would come back at no charge to us on ce the tile came in and was ready to pickup. Once the tile came in I called Victor to let him know. He told me that his schedule was too full to come out for three lineal feet a step tile. He told me if you want it done before I can get there "then you do it yourself". He was paid by my wife in full with her belief of him being a man of his word. he then went to the bank immediately and cashed the check and we have not heard from him since. If this is the type of work ethic that you are looking for in a pool tile contractor, I can guarantee you that you will be very satisfied with his unethical work ethic. read more

Horrible quality of work and very poor customer service. Brought a crew of guys and did a terrible job of matching the grout around our pool, and just a few months in, it is crumbling already. Owner was rude and combative! read more

Excellent Work! Mr. Avila was easy to work with and addressed all our concerns. The pool tile came out wonderful. I am happy I hired Avila Tile. read more

Avila Tile - Dam Wall Tile - Beautifully spaced and floated to enlarge width of wall - Pool & Hot Tub Service Near Me

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I had Mr. Avila come to my house for a remodel on my pool. He did an excellent job! Great pricing and done in a timely matter. I would recommend him to anyone. read more

We had Victor install floor and shower tile in our primary guest bathroom... he and his crew did a wonderful job... further, he viewed it as more than a job by giving helpful recommendations that enhanced our satisfaction and that our friends have noticed and commented on. Thanks again, Great Job.. Great working with you!!! read more

Would have loved to hire Victor to do a tile job for me, but didn't get a good vibe from him. Of three bids I received, he was the highest by several hundred. When I asked him to work with me on the price, he definitely made an effort (which was appreciated). When I called to move forward on the project, he wasn't pleased that I hadn't responded to him earlier, became angry, and hung up. I've heard from others his work is good, but with my interaction thus far, I'm going with a different installer. read more

Honest, hard working, and reasonable are three words that describe Avila Tile. My husband and I needed some tile work done on our pool, so I started getting some quotes. The first quote was to drain the whole pool, with no warranty, the job would take 2-3 days, and $300 extra for unnecessary work. The next quote came from Avila Tile who gave us a fair quote, he stated he only needed to drain the pool just under the tile, it would take about 2-3 hours, and he offered us a warranty on the work. He came the next week and did a great job in only a three hours! We didn't have to waste a lot of water on refilling the pool and we didn't have to spend days without access to our pool . He then gave me an estimate on some tile work inside. He emailed us an estimate that evening with a warranty and then gave us some time to think it over. When I called a month later, he set up an appointment to come do the work and again he was fast and did a great job. I would defiantly refer Avila to friends and I would use them again for any tile repairs needed. read more

Received a quote from Victor at Avila tile for $1900 for our pool and decking tile. When he came out to do the job he had jacked the price up to $3000 because he misread our pool plans when he gave the initial quote and didn't realize it until the day before he was set to do the job. This was not communicated to us until the night before and he sent it in an email with very little explanation. When trying to speak with him about how he breaks down the cost of doing the job, he refused to discuss it with me stating that he has already explained it to 10 people and didn't have time to go over it again. He was late arriving to the job site and extremely rude to my mother in law and me when we asked him any questions about the job. He even sent away another sub contractor that was hired to do work on the job simultaneously with his crew despite me telling him that I ok'd them to do the job they were hired for. Mediocre tile job that was ridiculously over priced. I would never hire him to do work again read more

Let me start by saying I have used many great contractors and tiling installers in my life - just having completed a large interior remodel. 10 months ago I had Victor install 1600 square feet of bluestone patio in my rear yard. This was a very large job. From the beginning this has been a mess. I initially noticed much of the sloping was performed incorrectly leading to pooling of water. BUT the real bigger issue I noticed immediately -An issue which has progressed to a major problem: the lack of adhesion of stones to the underlayment. The majority of stones are hollow, many are now loose and cracking. When we walk around the patio in bare feet I can hear the stones click. Some are completely loose. I have had 3 local reputable companies come by and every one has been appalled by the installation - essentially saying the patio will completely fail within 5 years and has to be completely replaced. Victor has not been responsive - not willing to back the product - making excuse after excuse such as "that's normal" "you didn't seal the patio" (LOL) as if it's my problem the patio is failing in 10 months after installation. Bottom line - there is no guarantee with these guys. Use someone reputable or you will have to contact the CSLB as I am currently doing. read more

Avila Tile - The grey areas show the adhesion area for the entire stone. Completely insufficient. - Pool & Hot Tub Service Near Me

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