Reserved an intermediate, they offered me a van or a Sentra and at the same price. And even that…read morewasn't ready.

Sim was awesome, everyone was friendly and I had a clean and beautiful vehicle to rent. Strongly…read morerecommend.

Walked in and the attendant at the front office was curt and rude. They confirmed a car for me…read moreyesterday and when I arrived there were only 2 large pickup trucks available, not what was promised yesterday at all. In addition, they were not willing to call other locations for me to resolve the issue.

Terrible customer service. It's about the customer not how you're working or feeling. Ive been…read moreusing hertz to rent when I move my things from state to state, I thought I could be different and go to enterprise and it was all around a horrible experience.

This location is the best ,they are professional understand the customer(mimi always give the the…read morebest service at all times.

Absolute trash service and breach of contract. My husband and I were charged for two days renting a…read morecar when we only rented the car for one day and returned the car in a timely fashion. We called headquarters but none of our money was refunded. Do not use this service.

My experience with the car was very bad - but when I returned it to Baltimore International…read moreAirport, I had a wonderful experience. I asked to see the manager and Kvohn Griffin came right out. He was professional, listened to my long story (which you can read here under the 1 star reviews - my grandson posted it for me so it says it's by Caleb C), was willing to get in the car and experience what I did, because I asked him to. He was wonderful, gave us our money back and asked another - very nice - employee to drive us to the airport so we wouldn't need to take the bus. He was then going to send the car for examination and special, deep cleaning. He gave me his contact info and responded to several texts I sent after the fact. He deserves a raise! seriously!

Even with our windows down, we are hot-boxing it to McGaheysville, VA, - against our will - late…read moreon a Thursday night. We flew into Baltimore International Airport and picked up our Budget rental car - the last of what they had left - and we were told it was an upgrade. It was a Tacoma truck and we'd reserved a mid-sized sedan. We were tired. Had a lot of luggage. Didn't care. When I opened the door, I thought a skunk had been in the car. We got to the check out kiosk, after squishing all our luggage into the back "seat", and when we pulled up to the checkout kiosk and opened the window, the young man winced - "Please note that it smells like smoke so we don't get blamed." I said. "It's weed," he said. Ah yes, I remember that smell from the 70's! We had to drive 20 minutes to our sleeping destination with all four windows open - this did wonders for my mood as I'd forgotten how exhausting and loud it is to drive with windows all the way down. The car would be going back in the morning. NO way were we going to pay five hundred dollars for five days of this. My husband called Budget in the morning and - they said all they could offer was for us to go to the nearest Budget and tell them we wanted an exchange. They took no information from us. We drove to Bowie, MD and walked into a room with five tired looking customers. The lovely woman behind the counter asked what we needed and then told us she had no cars and that there were none for many miles around. We asked if anyone wanted to trade a for a truck with a muddy bed decorated with Corona caps (not ours) that smells like a weed dispensary. They laughed and we left. We drove to Mcgaheysville, for a family reunion, in heavy traffic, with the windows all the way down. I asked my husband to pull over so I could search through my luggage for my inhaler, and I fretted that my son would not want a single one of his six kids exposed to the toxic smell in this truck. Update. Arrived. Left the windows open all night. No change in the overwhelming smell. All of the adults came out of the house to check it out and noted that they could smell it within five feet of the car. Some are worried we'll be pulled over and arrested. Some think we should break a taillight TO get pulled over and then we can blame Budget. Some think it smells so strong that there must be weed hippen in the side panels. Some think we should call my son's cop friend and have his retired drug dog - trained on marijuana - come and freak out on the car. My daughter-in -law - who is corporate, is outraged, says it's unacceptable and she's going to address it. My sister, who is in San Diego, also corporate, has already been on the phone trying to get us a new car - unsuccessfully as of now. They don't know my sister. All the kids overheard us talking about hot-boxing, and various old-school names for pot and went out to sniff the car. We now have to define words we were not yet ready to define. I'm tired and just want a new car AND ALL our money back. By, the way, my brother - who in the 70's was what we called a "stoner" - thinks the whole thing is hysterical. I don't

I wouldn't recommend this location. I had an okay experience but customer service could have been…read moreway better. I came on a Wednesday last week and wasn't able to secure a vehicle which fine, maybe I made the reservation too late. But the manager didn't try to rectify it or seem bothered by it. He recommended I go to Sission street but of course I didn't have a way to get there's I was on my way to work and he just didn't seem to care/came off insincere. Which again, maybe you don't but in customer service I think he could have tried more. Especially at their prices! You don't let it be known that you don't really care that much. Then I came this week and did get the car, but I got it on a quarter tank and apparently the policy is to receive it on a half tank. So I had to pay to fill it up which again, fine, but the manager just didn't seem concerned about retaining a future customer. This is one of the only locations that opens at 7:30 and they are right next to the 95 South & North exits so that's a huge plus. They do have after hour drop offs. But they don't have a huge selection of cars so keep that in mind. I had to wait almost 15 mins and I got there right as they opened as he was talking on the phone with another customer but I always thought that you prioritize the customer that is in front of you. The car was somewhat clean but a little dirty, had some old stains on the steering wheel and in general. They also aren't responsive to the phone either unless you call them right as they opened. Overall I wouldn't recommend unless you need the hours or that location like I did.

We reserved a Mustang convertible thru Priceline about a week before our trip to Baltimore and as…read morewe were in the plane about to take off from Chicago, we got a phone call from this agency that the car was not available and we could have an SUV. If that wasn't satisfactory, I could rent a convertible at the airport from Enterprise. I told the person that it was there job to provide the car and if they wanted us to pick it up at the airport, that would be fine. They said they couldn't do that. I asked to speak with the supervisor who "had stepped out." I was placed on hold and had to turn my phone off. When I arrived in Baltimore, I called the agency twice and no one ever answered. We rented from Alamo at a higher rate. I'm no longer a fan of Enterprise.

A couple of years ago we had a very bad experience with zipcar. We went out of way to get a pickup…read moretruck at two different locations and waited around. We called customer service and the ppl that had it said they would be back soon but wasn't and the rep honked the car twice and finally they stopped answering. Customer service promised they would reimburse us if we got a U haul which we did and then we got a huge runaround every time we called to get reimbursed or went in to their office in mount Vernon. So we were done and canceled our membership. Then Avis bought them and I found myself in need of a car to get around in the city from time to time. If there was another competitor I would have gladly used them instead but they are the only game in town and my university subsidizes my membership. They are expanding now and i see zipcar stations popping up all the time. I use zipcar a whole bunch these days to get around to appointments. Rates and car availability are good by where I live. I've had very few problems. Once the driver before me was late 10 mins and I had to wait a few mins. Didn't know whether they were charged the late fee but it did enfringe upon my Rez. I always time my Rez for the most bang for my buck. I constantly take advantage of the fact that I can get the car 14 mins early if no one has it before me and I always return the car 15 mins early so I don't get dinged for the late fee. There have been a few times where I've had to extend 30 mins to an hour via text because my appt was running late. Sometimes there were system glitches where I've had to call in to extend it even tho there is not a person right after me. There was a time where i couldn't depress the parking brake and they switched me out to another car. There was another time when I took a different zipcar than the one i reserved because it was 6 in the morning and I was groggy and they didn't notice until an hour later and switched my Rez. I was surprised I was able to unlock a vehicle I didn't have a Rez for. These are pretty minor things and I've been happy with zipcar but it is pretty stressful if you are running late and don't know if ur car is available for extension. I would also say it also sucks that if there is an issue like gas or Trouble with a parking brake it sucks into your time. They should at least compensate you with a 15 min credit or something. I'll admit that I'm a bad zipper due to this so I'm always in a hurry so I've never refilled the tank ever. Incentives would really help in this area. I would say as long as it's relatively uneventful everything should be fine and it has been. I think if there would be a major issue, they would totally suck. The terms if you get into an accident are really bad and I imagine it would be a major hassle to settle with them and your insurance or credit card company.

Terrible service. I used to tell my friends how great Zipcar was but not anymore. Cars with…read moremechanical problems. Cars not there when you try to pick it up and have to walk a mile for another car while you are being charged. When you have a problem you never get a credit. So many problems

Hello, I have been an Enterprise customer for many years,…read moreand in 2025 I rented vehicles for up to six months at a time due to frequent work travel. Most recently, I rented a vehicle on January 6, 2026, and returned it on January 11, 2026. After returning the car, I realized I had left personal items inside. I contacted customer service on January 12, 2026 to report the lost items and was instructed to submit an online claim, which I completed the same day. Since then, I have not received any communication by email or phone. Over the following days, I called multiple times for an update. Each time, I was told there was no status available on my case. I called again the next day and received the same response. I then requested that my case be escalated, and I was told a manager would contact me. However, I have still not heard from anyone. I have continued calling daily with no progress or follow‑up. This ongoing lack of communication is extremely frustrating and concerning. I am requesting an immediate update on the status of my claim, confirmation that it has been properly escalated, and information on the next steps to locate or recover my personal items. Thank you for your prompt attention to this matter.

The team at the enterprise is the best, that's why I keep going back... customer service is off the…read morechart keep up the great work and I will always give you my business...