Walked in and the attendant at the front office was curt and rude. They confirmed a car for me…read moreyesterday and when I arrived there were only 2 large pickup trucks available, not what was promised yesterday at all. In addition, they were not willing to call other locations for me to resolve the issue.

Terrible customer service. It's about the customer not how you're working or feeling. Ive been…read moreusing hertz to rent when I move my things from state to state, I thought I could be different and go to enterprise and it was all around a horrible experience.

Have rented here with Preferred status twice now. First time got a Ford Explorer and this last time…read moreit was a Volvo V60 Turbo. Both nice cars; one more fun than the other. Service is great and the cars are in perfect shape. Price isn't bad when you use a corporate discount. Would rent here again.

This location is the best ,they are professional understand the customer(mimi always give the the…read morebest service at all times.

The location of the check-in desk is inside the Radisson but I parked right out front because the…read morehotel itself is CLOSED! Signage to find the desk is not great--it's in the old hotel's gift shop--but the Budget guy was nice enough. Returning my rental was quick and easy.

This location was the worst experience. The office is dirty and small, as soon as you walk into the…read morebuilding it's unsettling. There was a whole situation with my reservation but long story short I was there for almost 2 hours because the 2 people working there had absolutely no idea what they were doing and would become rude when I would ask questions about the services they should know, I was charged TWICE for my reservation of $1600 because they couldn't work their card machine correctly. Had to deal with customer service which took forever to get a refund. The whole time I felt like I was being screwed over. I would avoid this location at all costs - it will not go smooth and you will waste time and money.

I wouldn't recommend this location. I had an okay experience but customer service could have been…read moreway better. I came on a Wednesday last week and wasn't able to secure a vehicle which fine, maybe I made the reservation too late. But the manager didn't try to rectify it or seem bothered by it. He recommended I go to Sission street but of course I didn't have a way to get there's I was on my way to work and he just didn't seem to care/came off insincere. Which again, maybe you don't but in customer service I think he could have tried more. Especially at their prices! You don't let it be known that you don't really care that much. Then I came this week and did get the car, but I got it on a quarter tank and apparently the policy is to receive it on a half tank. So I had to pay to fill it up which again, fine, but the manager just didn't seem concerned about retaining a future customer. This is one of the only locations that opens at 7:30 and they are right next to the 95 South & North exits so that's a huge plus. They do have after hour drop offs. But they don't have a huge selection of cars so keep that in mind. I had to wait almost 15 mins and I got there right as they opened as he was talking on the phone with another customer but I always thought that you prioritize the customer that is in front of you. The car was somewhat clean but a little dirty, had some old stains on the steering wheel and in general. They also aren't responsive to the phone either unless you call them right as they opened. Overall I wouldn't recommend unless you need the hours or that location like I did.

We reserved a Mustang convertible thru Priceline about a week before our trip to Baltimore and as…read morewe were in the plane about to take off from Chicago, we got a phone call from this agency that the car was not available and we could have an SUV. If that wasn't satisfactory, I could rent a convertible at the airport from Enterprise. I told the person that it was there job to provide the car and if they wanted us to pick it up at the airport, that would be fine. They said they couldn't do that. I asked to speak with the supervisor who "had stepped out." I was placed on hold and had to turn my phone off. When I arrived in Baltimore, I called the agency twice and no one ever answered. We rented from Alamo at a higher rate. I'm no longer a fan of Enterprise.

A couple of years ago we had a very bad experience with zipcar. We went out of way to get a pickup…read moretruck at two different locations and waited around. We called customer service and the ppl that had it said they would be back soon but wasn't and the rep honked the car twice and finally they stopped answering. Customer service promised they would reimburse us if we got a U haul which we did and then we got a huge runaround every time we called to get reimbursed or went in to their office in mount Vernon. So we were done and canceled our membership. Then Avis bought them and I found myself in need of a car to get around in the city from time to time. If there was another competitor I would have gladly used them instead but they are the only game in town and my university subsidizes my membership. They are expanding now and i see zipcar stations popping up all the time. I use zipcar a whole bunch these days to get around to appointments. Rates and car availability are good by where I live. I've had very few problems. Once the driver before me was late 10 mins and I had to wait a few mins. Didn't know whether they were charged the late fee but it did enfringe upon my Rez. I always time my Rez for the most bang for my buck. I constantly take advantage of the fact that I can get the car 14 mins early if no one has it before me and I always return the car 15 mins early so I don't get dinged for the late fee. There have been a few times where I've had to extend 30 mins to an hour via text because my appt was running late. Sometimes there were system glitches where I've had to call in to extend it even tho there is not a person right after me. There was a time where i couldn't depress the parking brake and they switched me out to another car. There was another time when I took a different zipcar than the one i reserved because it was 6 in the morning and I was groggy and they didn't notice until an hour later and switched my Rez. I was surprised I was able to unlock a vehicle I didn't have a Rez for. These are pretty minor things and I've been happy with zipcar but it is pretty stressful if you are running late and don't know if ur car is available for extension. I would also say it also sucks that if there is an issue like gas or Trouble with a parking brake it sucks into your time. They should at least compensate you with a 15 min credit or something. I'll admit that I'm a bad zipper due to this so I'm always in a hurry so I've never refilled the tank ever. Incentives would really help in this area. I would say as long as it's relatively uneventful everything should be fine and it has been. I think if there would be a major issue, they would totally suck. The terms if you get into an accident are really bad and I imagine it would be a major hassle to settle with them and your insurance or credit card company.

I got a membership with Zipcar not even a week ago. After paying for the membership and linked my…read moreuber account. Then I reserved my first car. First off, the car was dirty and had no working air conditioning. It was 91 degrees that day. Then the brakes squealed really loud after backing up into a parking space. Nonetheless I returned the car at my time and made sure the gas was back where it was. Made my review to Zipcar about the issues with the car. Two days later I go to make a new reservation and realized my account was suspended. I call to find out why but they said "they can't tell me". A hour later after the team "reviewed" my account, they then said it would be closed and it can't be reversed and no money would be refunded. I'm like what? Talked to two different people and they said they couldn't tell me nor could a supervisor tell me nor was there even a department that could tell me. So basically I get this email saying my account is closed. And that's it. That's like hitting me and running. I'm pissed! Would not recommend at all