I got a membership with Zipcar not even a week ago. After paying for the membership and linked my uber account. Then I reserved my first car. First off, the car was dirty and had no working air conditioning. It was 91 degrees that day. Then the brakes squealed really loud after backing up into a parking space. Nonetheless I returned the car at my time and made sure the gas was back where it was. Made my review to Zipcar about the issues with the car. Two days later I go to make a new reservation and realized my account was suspended. I call to find out why but they said "they can't tell me". A hour later after the team "reviewed" my account, they then said it would be closed and it can't be reversed and no money would be refunded. I'm like what? Talked to two different people and they said they couldn't tell me nor could a supervisor tell me nor was there even a department that could tell me. So basically I get this email saying my account is closed. And that's it. That's like hitting me and running. I'm pissed! Would not recommend at all read more

These people are crazy first I booked a car and someone happened to steal it I called and reported it and they completely suspended my account like I ain't have to report it wtf then my boyfriend has a profile I recommended to him and he's new so I do understand reading is fundamental but let's be real sometimes no one sits and read allat so turn around and he had the car back on time he forgot to end the trip so they charged 91$ I had to explain the situation for them then they waived it so then books another and we didn't know the mileage was so tight so he DoorDashing and gets locked out of the car for 2 hours so not only u gotta take the food back now have bad reviews for not being able to deliver on time they compensated so we like fine moving on to the next day took it back on time ... cleaned it ... didnt smoke or anything... it's another 93$ charge we like what now mind u we had to put gas cause there gas card wasnt working then tried to do it right they said we went over our monthly plan mileage like wow just alot dealing with these people I don't recommend and we telling them we DoorDash so they don't care !‍ read more

Zipcar - This was us locked out the car for 2 hours and he finally came .. so only use your phone to lock and unlock the car - Car Rental Near Me

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Last two times I tried to book, they charged me but didn't let me use the car. I then had to book again and they charged me a second time. Since they overchadged me I couldn't extend and was then hit with a late fee. Customer service was no help. They basically robbed me. read more

Poorly maintained and way too expensive...the price for renting two hours is almost equal to renting a whole day in other car rental companies like enterprise or hertz read more

I have been a Zipcar member for a very long time and have had a great experience with the company and the people involved with my rentals. This experience was a total negative one. The van I rented was in terrible shape, pictures attached. Both sides bashed in, front and back had many dents. The back of the van was very dirty with the carpet coming up, making it difficult move furniture in and out. It was rolled up at the door so everything had to be lifted extra to get things in. The van was located in a parking lot with a card needed to enter. The Zip card did not work. I the pressed the service button several times without a response. When I contacted your customer service, I was told to "press the button". When I responded that it was useless, I was told I needed to go another location. I could not do that since I had make arrangements with movers. I had to pay a total of $16 to get in and out. I called when I picked up the van and asked if there was an Express Pass included and I was told yes. So I used express lanes, but was unsure if the fee was paid. I was subsequently told it was not included. if I had know this I could have had my own Express Pass device with me. I am also concerned about the extra mileage charge. Again when I called with questions about this van I was told extra mileage would only apply if I had the van beyond my turn in date. This was a problem filled trip, very unlike all my other experiences with Zipcar. I am not asking for any reimbursement for the charge at your pick up location, but am concerned about the extra charges and the incorrect information when I contacted you. Mike read more

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I've been a zipcar member for over 5 yrs and they have become complete trash!!!! one two occasions have they taken about $160 from me outside of the booking charges. on 9/25 I rented a car. trip total $71+. I see they made two other transactions on my card. one for $81 another for $89. Luckily I use a prepaid card. I needed to extent my trip and of course I am not using another card. I called zip car because I refuse to pay the late fee, and their solution was to extend my trip and charge me later. To later be hit with a cleaning fee. (How convenient) the extention should have been complementary considering they have taken a large sum of money with no explanation. I decided to just pay the extension and cleaning fee for them to take another $81 and $89. Called customer service and they hung up on me!!! read more

Zipcar - Car Rental Near Me

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The concept is great and the gas card is the saving grace though this company has constant issues and horrible customer service policies. I've used this as a last resort many times and when a car is in good condition it's great but so many cars are filthy inside, damaged to the point of vandalism, many have had mechanical problems, some weren't even at the location or were inoperable. If you ever do book a car make sure you give yourself at least 2 hours of potential troubleshooting or customer support time since it's not uncommon to need to be reassigned a new vehicle if available. Not to mention the next vehicle may have the same issue. Even though we submit images at the end of every ride they don't know the condition or do any checks or repairs on their fleet. Their customer service is at times disrespectful in their apathy and sometimes annoyance at the issues presented. They waste time and state they'll do things only to fall through because of "not notating" crucial details even when requested to do exactly that. I wish I could upload pictures to paint my point but at least in Baltimore they're god awful and don't even offer any courtesy or compensation down to direct expenses coming out of pocket for their incompetence. The gas card makes them a necessary evil at times but TREAD WITH CAUTION! read more

I have the worst experience of my life in regards to renting a car! I took an Uber to the first vehicle( grey Mazda SUV) IT WAS DISGUSTING, SMELLED LIKE SMOKE, AND HAD MAJOR BODY DAMAGE. I spoke with the representative to switch me to another car. I had to wait in the cold for another uber. I get to the next car, it too is disgusting, their once again is a smoke smell, stains on the inside, and body damage (less body damage than the the first). Pictures are attached read more

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There lack of customer service is horrible. If you have a problem, calling their non- customer service line is nothing but a headache. Their lack of sense of urgency to resolve problems makes it clear they could care less about their customers. No one has a clue. Pathetic. Then the best they can say is they're going to escalate the proble and it will take 2-3 days? Absolutely garbage customer service. Find somewhere else to get a car. ZIP CAR IS CLUELESS! read more

Zip car went in to my account several times and also closed my account because of them messing up my reservatio they gave me a car that was dented and dirty and no gas they said a manager would call me and never did don't go to them they are bad for business and they will keep charging your card I'm still waiting on a manager to call lol read more

i agree with other sentiments here. Zipcar had gone way down hill. don't sign with them. Horrible customer service, cars are filthy. Also unreliable as cars are not there when reserved and they don't tell you. read more

Before even writing my post, I noticed that someone already complained about the same EXCESSIVE FEES!!! I'm and Uber driver, and unfortunately, I needed zipcar until my car is fixed. Using zipcar as an Uber Driver, to extend the vehicle another 24 hours cost (approx.$100) plus $75 dollar deposit. Simple put, I need to make a minimum of 175 every day before I can reserve a vehicle. Fast forward, I thought I resolved this issue by booking for 3 days at a time. Boy oh boy was I wrong. Zipcar allowed me to book another vehicle 2 hours away, but once I arrived to pick it up, the app asked me to pay 18 dollars over due for tolls. The money to cover the 18 dollars had been in my account for over a week. When I tried to pay the 18 dollars, zipcar charged my card 6 dollars for only 1 toll + a 75 dollar deposit. This left a 12 dollar balance owed to zipcar for the remaining tolls, before I could enter the vehicle I'd arrived to pick up. I now only had 15 dollars left on my card on file that they would accept. I had to cancel the reservation because they wanted an additional 75 dollar deposit plus 12 dollar balance. Customer service were all from another country, and seemed to take pleasure in hearing an American stress over a rental vehicle. They said they're Supervisors hadn't gotten to work yet, and it was 11:30 am East coast time. Lastly, UBER DRIVERS BEWARE!!! Not all zipcars, or RENTAL VEHICLES you can reserve in Maryland have a maryland, or virginia state inspection. If the vehicle you reserve doesn't have this, you will NOT be able to pick up passengers In the state of Maryland, and will only be able to do Uber Eats. If you do Uber, and live in another state, please confirm this detail before spending considerably for a rental car. For context, I'm an Uber drive whose completed over 20,000 trips, and born firsthand witness to the inhumane way platforms like zipcar and Uber treat the very people upon which they're livelihoods depend...MY words today are a first step to get justice for what they have done, and are doing to us read more

After years of decline in service, Zipcar just reached a new low. The short version is: This year alone, four times I have rented Zipcars and was unable to get into the car because the key card and the app were not able to unlock the cars. I called Zipcar support, and they were also unable to unlock the cars remotely. All four times on the phone, they said they would refund my money. TWICE they did not follow up on refunding the money, so I had to re-contact them. They still haven't refunded my money for this last time, so I reported the charge on my credit card. Not only has Zipcar not taken the time to refund my money because of their own bad service, but SOMEONE TOOK THE TIME TO FIGHT MY CREDIT CARD REPORT. I can't believe that Zipcar is making me collect receipts and evidence for a $30 charge that they obviously know is not valid. Their own car was broken, I couldn't use it, and they're fighting to make me pay for it. NOPE. read more

This is the worst company I HAVE ever encountered. I rented a car and it had a flight tire. They did NOTHING to help me when I called to ask for support AND refused to reimburse me (charging me over $150 for this trip that was stifled by a flat tire). Instead they offered me a small amount of zipcar credit, but because that was not used within 2 months they removed it from my account. When I called to see what happened with the credit they refused to put it back onto my account. This is not the first issue I've had with zipcar. I've had many, many more. There are lots of problems with the cars and they have HORRIBLE customer service every time. I have missed important events because of another flat tire in the past. But this past incident was the last straw. If you can avoid using Zipcar, I would highly recommend doing so. They are not a customer centric business at all and seem to have policies in place that actually screw over their customers. I have been a frequent and long term user of zipcar, but NEVER again will I use their service anymore. It has caused way too many problems to be a useful service. read more

After completing my application, my last verification step was to upload payment information. The first time I tried it gave me an upload error, and after several attempts I ended up calling customer service only for them to tell me that my account has been blocked because of the new system they're using. It's complete bs. I needed a car today, I shouldn't have to wait 24 hours because the "new" system is broken. But I won't be finishing my application because I won't use this service ever again! read more

*Baltimore Travels* *Yelp 365 Challenge x 2 #182/365* Let me share that I'm impatient at times and that although public transportation is great...it's not for me. It's like that scene in Singles, when she tells her boyfriend who is promoting a rail system in Seattle, "I love my car." See, I love my car and right now, I miss my car while I'm on a business trip on the East Coast. I missed it more when I found out that the malls are from 7-25 miles away from downtown Baltimore I missed it even more when we caught the light rail to BWI and a taxi to Arundel Mills Mall. Then, my co-worker proposed the Zipcar and I did my research. 1) Apply online (There are different membership options. I chose the monthly) 2) Once approved, you are issued a card that is either mailed or you can pick it up at their office (Note: Baltimore Office on N Charles Street was so helpful and friendly!) 3) You can either rent for the whole day or a few hours 4) There is various locations throughout the city instead of only renting at the airport 5) Keys? It's already in the car. You reserve the car either online or their app. 6) Walk to the location you rented from and scan your card on the windshield (this is what opens and closes the doors) 7) Gas? Gas card is also located in the car, which I wondered how is that possible and what if someone abuses it? They can't. You have to input your card # and the odometer reading of the car before filling the car with gas. How cool is that?! Let me share that I thought this was ingenious for someone to think of this concept especially because its so convenient for me to rent a car. You do not know how excited my co-worker and I was when I finally picked up my card because this meant that we both could shop for our families since our hubbies are holding down the home front! Zipcar, you lifesaver, you!!! read more

Today was my first time using this company I completed everything the night before all I had to do was show up for the vehicle when I showed up at 12:00 in the afternoon for the vehicle it was not there the prior driver was still using it he said he would have it back by 1 p.m. 1:30 came around and he still wasn't there. I never got a notification that the driver was still going to be in the vehicle and was running late before I got to the destination of where the car was supposed to be. After 40 minutes of waiting on hold they booked me another car I walked to it which was 30 minutes away once I got to the car the driver who had that car forgot to leave the keys in the car so you were not able to use that car they told me the other vehicle which was a Volkswagen golf was finally returned so I booked that one and walked 30 minutes back to that car the car was not in the area where we're supposed to be at I walked all up and down Boston Street and Lynnwood avenue where it was supposed to be and it wasn't there it wasn't in the designated spot it wasn't anywhere I spent an hour on the phone with the lady as she kept honking the car so that I could hear it this was the worst experience I've ever had with a company. They even asked me to check inside the garage for their vehicle because they had no idea where it was. I ended up having to cancel plans with the person I was headed to see and take a cab back home. There was absolutely zero communication from Zipcar in regards to anything but they had no problem taking my money read more

HORRIBLE CUSTOMER SERVICE Useless customer service line. Useless, empty-minded people on the other side of that phone. They apparently they don't have a manager? Or supervisor? My problem was that I was charged but I couldn't log into my account...I was charge 2 months ago. I keep being told that my issue has been referred to some mystery IT department that apparently no one can contact directly except for the customer service line people. Still haven't heard back from them after a month of waiting...which is a lot longer of a wait than what they said it would be (5-7 business days). read more

This company is a joke. They've been advertising "dedicated" cars since about the beginning of the year, which sounded like a great option to carshare or car ownership. Submitted an application in February, and followed up with them after not getting any confirmation despite their website stating that the whole process should take about 2 weeks. Was told that they "had no record" of my application. All said, submitted 4 applications, phoned in for application status every couple of weeks (each call was a waste of time as all they would say is they had no idea how long processing would take due to "higher than expected requests"). Now 4 months later, i get email from them that they are "discontinuing the program due to lack of cars" and would place me on a "wait list". One would think that they'd do some planning and notify people EARLY ON that they had no cars to sign out. FOUR MONTHS of b.s. is NOT OK!!! Cancelling my membership immediately. . read more

Absolutely terrible service. They don't enforce their parking spots, which is part of their service. They've told me to drive around for hours upon hours, literally. The only compensation is not fining me for their lack of care. It's a total scam! Additionally, reservations are constantly changed to different locations, where it is extremely inconvenient without any compensation. read more

I've been signed up for a year. 40% of the time, the car's keys are missing or the car won't start. Today I walked to a car missing keys, then walked to another car that wasn't even there. Customer service is good (refunds quickly)-- but you can't count on having an operable car. Make reservations an hour in advance because there's a good chance you'll need to cancel and contact Uber. That being the case, I can't think of any reason to stay with Zipcar. It's more expensive to rent a car for a full day from, say, Enterprise-- but at least you know they'll have the car you paid for. read more

I have been using Zipcar for several years when I travel to Baltimore by train, and was generally satisfied. On my last 5 rentals, over the past year, there has been something wrong with the car every time. (Not undrivable, but not not running properly.) It's hard to reach anyone on the phone, and their website just directs me to an FAQ section, which doesn't give an option to leave a message. Zipcar has been very convenient, with cars right at the Baltimore Amtrak station, but I'm feeling forced to look for an alternative. If there's any live person at Zipcar who would like to talk about this, I'd appreciate hearing from them. read more

I My wife and I have been members of Zipcar for several years. They have been very reliable. However, our last experience was very disappointing. The car that was rented was able to start but the transmission would not operate. A half hour was spent on the phone, on hold, waiting for assistance which was never received. The car was not used. As a result of this inconvenience a very important appointment was missed. I hope Zipcar refunds the money that was wasted on their service. DP read more

I used Zipcar years ago and it was great. So, with the pandemic I decided to get rid of my car and use Zipcar. They are now HORRIBLE in Baltimore. I been locked out of the cars on 2 different occasions. I've had reservations changed then cancelled after I took an Uber to the car they changed me to. Flat tires, dirty cars, pet hair, you name it. I'm now shopping for a car again. I wouldn't recommend Zipcar to my worst enemy. read more

I've had a zipcar membership for a few years now. Today was a bad day. There were no cars available at the location at which I reserved a car, although I received a message that my car was available as soon as I booked it. I was on hold for 10 minutes before speaking to a customer service rep. They don't appear to have any way to track down the car, or who's driving it, to see where it is or when it may be back. I had the option of canceling my reservation entirely or calling back to see if they'd located the person who is cruising around with the car. Blew my day. The whole "sorry for any inconvenience this may have caused you" script doesn't resonate for me today as I've had to cancel appointments. Really disgusted at the inability to deal with a situation that probably isn't unique. Must do better Zipcar as your appeal is waning. read more

Please don't risk your money with Zipcar!! They will easily charge your account without any proper explanation. Customer service and dispute resolution process is horrible! I spent 40 minutes of reservation searching for a Zipcar one to find out the person who had it before dropped it at the wrong location. I, however, dropped it off at the current location and time only to be charged a $75 (non-refundable) retrieval fee. And apparently there's no person I can speak to about past reservations and disputes only active ones. They're a complete joke - PLEASE don't risk your money. Closed my account with them today and won't be looking back! Will stick with Uber and Enterprise - they're cheaper at this point. read more

I've been a zipcar member for over two months and this is my first rental outside NYC. With gas and insurance prices going to the roof, I surmised that car sharing plans are the way to go versus car ownership. Zipcar trumps the other competitors like ConnectbyHertz and Mint by virtue of the number of cars emplaced conveniently throughout the city center; especially near transit modal stations. I traveled via Boltbus from Newark to the MARC Penn Station and found my reserved Mini Convertible parked a few steps from the bus stop. Alas, the weather was windy and rainy so I hadn't had any use for the drop top. Yet, the upside was I had a really fun car to drive down to Silver Springs. The "keys" on the Mini was a round disk fob that I inserted in the slot. I pushed the brake down and pressed the start button. Neat. Welcome, George Jetson. After I finished my appointment, I drove back to Baltimore but a worrisome item occurred. I had to extend my reservation a little longer because I was lost. My android phone lost power (I forgot to pack my car charger) so I wasn't able to extend my reservation via zipcar's website nor access google navigation. So, I had to whip out my laptop and dial up the site to extend my time. Whew! By the time I arrived back, I had 15 minutes to spare. Thank goodness for reserved street parking. Bonus. read more

This Zipcar location has two vehicles: VW Golf and Honda CR-V. I had a great experience renting the Golf. It was my first time using my Zipcar membership, and I am so glad that I got it. Even though I have a car at home, it's hard when family visits because it is only a two-door vehicle, so they have a tough time getting in and there isn't ever room for their luggage. After realizing that Zipcar has SUVs and larger cars in its fleet, in addition to the hot hatches and city cars, I decided to spring and get a membership for a year to test it out. This on-street location was about a 7-minute walk from the Hilton Downtown where I am staying. It's a really quiet area because it is mostly hotels and offices, and I felt safe on the walk back at 11 pm. The car was all set up as it should have been. I swiped in, found the key, adjusted my mirrors and seat, and headed off! The car has an EZPass in case you need to take a toll road, but I didn't have to make use of it. This car also had a Bluetooth system, which again I didn't try. I did preset a bunch of radio channels, though! It was my first time driving a Golf, and I loved it! Great car to rent, especially if you currently drive a hatchback. Smooth ride and easy handling. When I picked up my car at 7, the CR-V was in the spot next to it, but when I returned it at 11, the CR-V was gone. They have a neat way to extend your reservation by text if you want to keep it longer. I didn't have to fill it up with gas, since it was at 1/2 tank, but there's a gas card in the car if you do need to fill it up. read more

I really, really like the concept of Zipcar. However, this is an absolute farce of a company and booking a car is a waste of time. We booked two cars in one day - the first one wasn't even at its location and we were told by customer support that the previous driver also couldn't locate the car. We tried again: the second car was late, and customer support hung up on us when we inquired. Zipcar made our afternoon plans needlessly difficult - do not use if you value your time. read more

A couple of years ago we had a very bad experience with zipcar. We went out of way to get a pickup truck at two different locations and waited around. We called customer service and the ppl that had it said they would be back soon but wasn't and the rep honked the car twice and finally they stopped answering. Customer service promised they would reimburse us if we got a U haul which we did and then we got a huge runaround every time we called to get reimbursed or went in to their office in mount Vernon. So we were done and canceled our membership. Then Avis bought them and I found myself in need of a car to get around in the city from time to time. If there was another competitor I would have gladly used them instead but they are the only game in town and my university subsidizes my membership. They are expanding now and i see zipcar stations popping up all the time. I use zipcar a whole bunch these days to get around to appointments. Rates and car availability are good by where I live. I've had very few problems. Once the driver before me was late 10 mins and I had to wait a few mins. Didn't know whether they were charged the late fee but it did enfringe upon my Rez. I always time my Rez for the most bang for my buck. I constantly take advantage of the fact that I can get the car 14 mins early if no one has it before me and I always return the car 15 mins early so I don't get dinged for the late fee. There have been a few times where I've had to extend 30 mins to an hour via text because my appt was running late. Sometimes there were system glitches where I've had to call in to extend it even tho there is not a person right after me. There was a time where i couldn't depress the parking brake and they switched me out to another car. There was another time when I took a different zipcar than the one i reserved because it was 6 in the morning and I was groggy and they didn't notice until an hour later and switched my Rez. I was surprised I was able to unlock a vehicle I didn't have a Rez for. These are pretty minor things and I've been happy with zipcar but it is pretty stressful if you are running late and don't know if ur car is available for extension. I would also say it also sucks that if there is an issue like gas or Trouble with a parking brake it sucks into your time. They should at least compensate you with a 15 min credit or something. I'll admit that I'm a bad zipper due to this so I'm always in a hurry so I've never refilled the tank ever. Incentives would really help in this area. I would say as long as it's relatively uneventful everything should be fine and it has been. I think if there would be a major issue, they would totally suck. The terms if you get into an accident are really bad and I imagine it would be a major hassle to settle with them and your insurance or credit card company. read more

This car service is a joke. They charged me 180 for a moving violation ticket that I didn't receive. They took that money out of my account 4 months later. I asked them why no one reached out to me about this ticket? They said I have to speak with billing..WTF. They are hustling the system because if you don't respond to a ticket ( that you didn't get because the car is not in your name) They can charge you 30 dollars extra. We all can agree that it doesn't make sense to make someone aware of a ticket when you can make money if it's not paid. read more

A perfect example of not to run a company. If you can get a hold of customer service, they are not empowered to actually serve customers.

I don't normally complain but the customer service for zipcar car is atrocious. I've been having the same issue with my account for multiple days. They constantly have errors with their system, yet after spending an hour on hold I was just told to use Firefox and call back if I'm still having issues. Even though i was right in front of my computer they insisted I call back and spend another hour on hold, instead of just staying with me on the call. These people don't care about their customers at all. Sticking with Lyft from now on. read more

So today, Feb 17, 2021 - this was the 5th time in a row renting a Zipcar upon starting it found it was on empty, and no gas card in the car. THE 5th TIME IN A ROW, 5 DIFFERENT CARS. And the two times I put gas in and tried to get compensated as they suggest, the app and website would not let me upload the receipt. I think the only way to effect change for Zipcar is if everyone who has had a bad experience with Zipcar files an official complaint with Consumer Protection Agency. And Next time I think I'll just let it run out of gas and tell them to come pick it up - that might get them to actually change as well. read more

The worst company. The workers are almost ALWAYS RUDE. They make notes about you and the next representative takes it out on you. They have a million petty charges and they are pretty much a good idea with terrible business habits. As soon as there is an alternative in on the next thing smoking. SCOTT Griffin you should do better... But I guess you'll just revil in the MONEY you're making and forget about actually running a decent company... DO BETTER! read more

Back in the day i joined zipcar. It had to be around 2007. They were located in Downtown, DC where I worked. I walked over to the office in person. They were I noticed very careful in their screening process, but very very reliable in supplying excellent cars. I don't know WAHT HAPPENED. It is now 2021, I have never had any problems with Zipcar before. I went to use zipcar but it bounces me back out!!! I have not used Zipcar for over 5 years, and then before that 7 years. but I keep calling now because the engine in my car died. They keep asking me the same question, putting me on the same merry go round, saying they will get back to me in 5 business days. It's been 10. I called today, asked please for a manager. The customer service kept me on hold for 15 minutes trying to get a manager. then he said, i'm gonna transfer you to a manager after all that time, and i held on for the another 12 minutes, and then the phone just disconnected. Im so hurt. I need a car so bad. For at least 2 weeks. I HOPE THAT ZIPCAR WILL BE OKAY ONE DAY. THEY WERE A VERY GOOD AND VERY RELIABLE SERVICE BACK IN THE DAY!!!! read more

The worst car share company in the world. They keep.charging me bogus charges from months ago. Claiming I have a moving violation. With no proof and have taken money out my account without my knowledge. read more

I have been using Zipcar car sharing for about a year. Initially, it seemed to be priced reasonably & it was convenient to get a car near home. My most recent experiences within the past couple months have been frustrating. I have experienced renting cars with mechanical issues. I have reservations that some how were 'auto edited' where the time frame in the app did not reflect what I actually booked resulting in exorbitant 'late fess'. I have been hit with all kinds of hidden fees. A daily rental that once was about $88, is now $100+ because of hidden fees. I have been charged a $20 fee for booking from 7:30 - 9:30 am. I booked the car for 7:30am but the app edited my pickup to 8:30 causing a fee for early entry. I have found taking an Uber to be more cost effective and less deceptive. read more

There cars are always dirty! The app never works and they constantly charge you fees. I am so over this company and just ended my membership. read more

I would give this company zero stars if I could. I cancelled my account within the 30 day free -trial period, and was forced to reach out to customer service several times to have my "monthly membership fee" refunded. The woman with whom I first spoke advised that I could not have the fee refunded because it was listed on the billing statement as a "non-reservation activity fee." The woman also refused to refund the $25 fee that was listed on the billing statement as a a "membership fee" because, according to her, it was is actually the non-refundable application fee. Online customer service is also useless - according to Zipcar, they are "not able to provide an explanation as to how the charges appear other than that is just how they appear." I also had to demand that my account be cancelled within the 30 day trial period - the representative insisted that she could not cancel it until after the 30 day period expired. I will never use this business, and would urge everyone to stay away. read more