Do NOT rent from this enterprise location. They are making an allegation one week after we turned…read morethe car in that the car was damaged. That is against Enterprises own policies because I spoke with the corporate office. According to their policy, they have to tell you before you leave the location. This is an unauthorized claim, I spoke with Geico and they confirmed it. I called the local office and spoke with two people who said that this is a training facility. Case in point the employees don't even know what they're doing. I spoke with the manager and he said he's only been there for two months and didn't know how to help he said. Completely untrained and unprofessional.

I rented a car in a different city, but had an electrical issue. I was able to show up and switch…read morecars at this location and still return it back at my original pick up location. They were super friendly & efficient about the whole situation. It only took 20 minutes out of my vacation, which was greatly appreciated.

This wasn't in my Budget, but I got it anyway…read more Budget has become my go-to company and I think they're actually the same company as Avis these days - although I can't be sure. When I want to rent a car, I usually go with Budget (since I'm on a Budget), and I've had slightly better experiences overall with them than Avis, but honestly I do think they are the same company. If you want to rent a car near Memorial City, this is a good option for you as Avis/Budget is cheaper than most, and usually they have a car similar to what I need... But having said that it can be a really shady company, and if things go wrong well good luck because you probably on your own. You'll even be charged more for their own cars breaking down.

I had a terrific experience here this past week. I rented for business purposes and the Supplied…read morecar was very nice, super clean and the staff are very friendly.

I've rented several vehicles from here over the last 4 months. I am continually impressed with…read moretheir professionalism and courteousness. Each time, I've had the pleasure of working with Eddie. He has a great attitude and is thoughtful. On several occassions he has made recommendations to help me save money on my rentals. (Hint, make an online reservation) He took the initiative to enroll me in their rewards program because of all my rentals, which will help me in the future! I also admire his efficiency and the speed with which my vehicles have been ready. I would recommend Eddie and this Avis location to anyone.

This place is so great! I rented a car by myself for the first time ever and after a lot of…read moreresearch and recommendations, I decided on this Avis location. This is a 20 minute drive for me but the Yelp reviews on the 2 Avis locations closer to me were bad enough to scare me away. After all was said and done, the drive to this location was completely worth it. The customer service was extraordinary which is something that is hard to come by it seems. The gentleman who helped me was so straightforward and quick but he was also funny and nice. Clearly a really good guy. And if that wasn't enough, the car we rented was great. He gave us a free upgrade and the car was clean and comfortable. On top of that, the price was really great, a good $100 less than the major competitor. I booked online and it was super easy and very user friendly. I can't say enough good things about this place, this is definitely going to be the only place I rent from!

Mr. Carbajal at the NW location was very helpful when I needed a SUV on short notice. The process…read morewas straightforward and efficient, and the car was clean and perfect for my trip. I will definitely utilize them again for future rentals.

Solid experience. Gabi was great... very helpful. Had never heard of Elite before yesterday. Now,…read moreElite will be my "Go To"car rental destination. Thanx for everything, Gabi!!

It's a rental car place in an auto body repair shop. Nothing to fancy. The car was dirty with mud…read morewhen we got it so I had to listen to the mud coming off of it for about a mile. I will say they came and picked me up and drop me off really quick. The porter was extremely friendly with a great personality.

Worst location they hate their jobs. And they charge your card not ONCE but multiple times AFTER…read moredropping off the vehicle. A whole month or two after they might just charge you for the hell of it.

Do not rent here. This is the single worst rental experience I've had, and I've rented a lot of…read morecars. I booked a 9:00 AM reservation for a luxury car -- one of the only ones available anywhere in Houston. I showed up on time and walked into a completely empty office. No staff. No one in the lobby, no one in the back, and the front door left wide open and unlocked during business hours, they open at 8AM. A rental location, full of keys and cars, standing wide open with nobody watching it. I waited. After 10 minutes I called the number posted on a sign, and the guy who answered couldn't have cared less. Rude, dismissive, and his big solution was that I could either keep waiting or cancel. He claimed he was "stuck in traffic on I-10" -- the exact road I'd just driven, where there was none. I waited another 40 minutes anyway. He never showed. Not once. An online agent finally had to cancel my reservation, which left me stranded and paying for an Uber home after this location torched an hour of my morning for nothing. I'm a President's Circle member -- Hertz's top tier -- and this is how the day went. If this is the experience they hand their best customers, I can't imagine what everyone else gets. An abandoned, unlocked office and an employee who couldn't be bothered to do the one thing his job requires: show up. Book literally anywhere else.

As some of the others in this feed, this was the only place opened on a Saturday around 4:00 pm…read more My car after going to the dealership on the Thursday before decided to die on me while getting gas. I was in route of a 3 hour trip and needed another vehicle. I called Fifth Rent A Car and spoke to Mollie. Mollie was very helpful even while working alone. After arriving about 4:20, we were finally able to get on the road at 6:30. Yes, 2 hours to get a vehicle with only 1 other set of customers in the lobby. Once Mollie bought the car around (she had to do it all), I told her the smell was very bad in the car. The hazard light, and another light were showing on the dashboard with a warning. Even with it being late, I mentioned to Mollie about my concerns about the very, very, very dark tint on the windows. Mollie assured us the vehicle had just been cleared and was safe to drive. Since we needed it we decided to continue our trip. Fast forward, the trip - While driving the car and applying the brake, the car shook uncontrollable because it needed an alignment. We stopped to get something to eat on the Sunday, and the guy next to us asked us if we had seen the tire. I took a picture of the tire. Fifth Rent A Car ae the ones that marked the white paint around the area on the tire. Fifth Rent A Car put me and my friends in danger with this vehicle. No only the tire, the shaking, the dashboard lights, the smell and also trying to look out the side windows with the glare coming from the air condition vents blocking the view.

Our company has a corporate account with Enterprise, so we don't have a lot of choice in who we…read moreuse. Fortunately, this location is close to my office and, as advertised, they picked me up at work and drove me here to pick up the rental I was to drive to Austin. They were a bit busy on departure day, so my ride was about 45 minutes late. They were very apologetic for this, and upgraded me to a brand new Dodge Ram truck for my journey (I had rented an economy car per company travel policy). The truck was clean, it ran great, and now I want one much to my wife's chagrin! When I returned the truck, they had me back at work within minutes. Both on pickup and return, the staff was courteous and knowledgeable about Enterprise and its process. Based on this experience, this will be my Enterprise location for Houston rentals going forward.

The young lady that I asked if could I return the rental at a different location told me that they…read morehad a dropbox which they didn't. The workers are very incompetent here. She also gave me the wrong address to the location. I will never rent here again. Now I have to pay a $75 fee for a return at a different location due to the incompetence of the enterprise employee

Tubo Onalaja was fantastic! He was quick but professional and friendly, got me into my rental car…read moreand out of there very quickly. He also worked with me when the body shop my insurance chose tried to mess me over by claiming the wrong date of my vehicle return, which would have cost me out of pocket for a day of car rental. I would highly recommend this location, especially if you can deal with Tubo! And avoid Classic Collision for insurance body work.

I came to this Enterprise Rent-A-Car on Fondren and Westheimer was because my car was at Bemers…read moreAuto a couple of blocks away. I didn't know how long my repair was going to take and I needed a car to get home. So, I made a reservation online to pick up a car here. Within a few minutes, I received a voicemail saying deposit is $300 and other tips. The repair ended up being on the same day. I called to ask if I can change my contract but the office was closed. I waited till 10 am Saturday and they still haven't called. I went to the office, it was packed. I thought okay. No change and I'll return it on Monday. There seems to be some staffing shortage at this office. One person handles everything in the office. I saw 2 people moving cars in the lot. Returning my car was a breeze. I had to make sure that I bought gas. The vehicle had no issues. I had to take some pictures of the scratches and made sure they were aware. Because I didn't get an inspection report beforehand. My deposit was returned back to my bank account. I don't mind coming back but I'll check out other Enterprises first. It's hard to drive into the lot.

Best location in Houston! Their staff really knows their systems and are 100% about customer…read moreservice. Matthew was outstanding helping with my booked rental, he was much helpful than National's Customer Service call center!

than I have with any other car rental service I've used…read more When I arrived on Sunday at 9am when they were supposed to open, no on was there. I waited 15 minutes for someone to show up, eventually had the car brought over to find the tire pressure monitoring sensor was on, but that model didn't show the actual pressure. Went back in, they took the car and then brought it back with the same error showing and said it was fine to drive. Not to mention the exterior of the car was very dirty, with a couple half-hearted swipes with a rag it looked like. About 3 hours into my trip, I got rear ended at a stop light in a small town in Texas. Police showed up asking for insurance information that I wasnt on my car rental agreement. I spent the next hour being bounced around National's hellscape that is their customer service departments. No one has access to the info I needed, but they were happy to keep sending me to another department or giving me another phone number to call. Finally, the officer said don't worry about it, you aren't at fault. National can figure out the insurance side and let me go. Then I got to spend another 45 minutes trying to find out what National wanted me to do with the damaged vehicle I was now stuck with. I was told that the nearest location I could swap it out was at a small regional airport an hour out of my way. But not to worry they would call ahead and set everything up. When I arrived, the clerk and manager had no idea who I was and that they had no vehicles to rent for THREE OR FOUR HOURS. I still had 3 hours to drive and it was 6pm by now and I had a job to get early the next morning. This delay ended up with my being late for that job and having to cancel my flight and instead drive 8 hours to my next assignment. I called National AGAIN to try to switch to a more comfortable vehicle, was told again to go to another branch and they would set everything up. You can guess what happened next, that branch had no idea who I was and had nothing available. I have not heard back from National regarding any of this, any contact has been on my part chasing them around and receiving noncommital "apologies".