On Saturday at noon I had a confirmed reservation at Hertz Smithtown. I paid with my debit card --…read more$790 was immediately removed from my account. I was then told, for the first time, that Hertz does not accept same-day debit card transactions. I was denied a vehicle. Both employees then left the building. When I asked for help on next steps, the manager -- already in his car -- told me out his window to call Priceline. Priceline told me to speak to Hertz. I stood alone outside a closed Hertz location with $790 gone from my account and no car. This rental was arranged for two combat veterans -- myself and a fellow veteran traveling with a broken leg in a halo brace -- to receive proper medical care. Because of Hertz Smithtown's failure to disclose their payment policy at any point during booking, we now face 36+ hours without housing and nearly $800 drained from my account with no resolution offered. By 2pm Saturday, after multiple follow-up calls, every representative online continued to insist that no money had been taken from my account -- while I was staring at the $790 withdrawal in real time. Each one told me to dispute it with my bank. Not one person from Hertz or Priceline provided a corrective answer, a solution, or any form of assistance. Do not book here. Do not trust that your reservation means anything. And do not expect anyone to be standing there when things go wrong -- they'll already be in their Tesla

Fast reliable service , more affordable than competitor's , will use them again. Better than…read moreEnterprise!

Budget is the most unprofessional car rental company in the business!!!read more

Got a truck from here. I love how these guys are flexible they have a night drop box where other…read morelocations don't accept late night drop offs. He walked through the truck and showed me how to use all the features of it! The kids were very nice and helpful!

Worst rental customer service and person (Nick ) experience I've ever had. Stay away this branch…read moreand manager(?)-Nick. was rude, condescending and unprofessional and trying rip of me.

The manager and employees go above and beyond at this location. It's been by far the easiest rental…read moreexperience I've had ever. They're professional and courteous mixed with being personable. Thank you to the Nicks!

Greetings Yelpers, I Had a long term rental & the 2 stars…read moreare for the rental costs ( semi price increases due to Covid, lack of cars etc. Staff gets 5 D.J was always on point & Nick was great too. Hopefully you don't need to rent during these tumultuous times $$$$$ Thanks D.J & Nick for your courtesy,professionalism. Corporate should recognize your customer service & efforts.

Robert and DJ were phenomenal!! Robert was so kind and helpful in assisting me! I cannot be more…read morethankful for the most amazing customer service and human kindness!

great services, good price. will book again. Very responsive if they need to be outreach.read more

Overall great experience here. My org needed a van to drive a bunch of kids on a trip, and the team…read morehere was able to give us the exact van we needed. The office was clean and comfortable and they were very friendly. The van met all expectations, and we will use them again in the future