Kay and the evening ops manager are understanding and overall accommodating. have rented with each…read morecompany at CHS and they have been the easiest and smoothest to deal with. Would recommend for a rental out of the other companies.

Enterprise was GREAT! I had reserved a convertible through Avis for 2 weeks. They didn't have any,…read moreand could not have cared less. So I went to Enterprise and they were NICE, and had plenty of convertibles... and let us choose, and again, were nice. I'm using Enterprise from now on. Such a pleasant experience :)

I reserved a car months in advance. There was only one person working at the desk inside the…read moreairport. He tried his best to handle it all but the demand kept coming. I waited in line 2 hours just to get to the desk and be informed there were no cars available; but I could wait an additional 30mins for one. I waited and walked all the way out to the garage where I found out the car assigned to me was already rented out and they'd double booked it. The gentleman at the outdoor kiosk told me all that was left was a GMC Sierra, a full size pickup truck which I had zero interest in. I was then informed I could trade it in in the morning, which cuts into my plans and wastes gas which I was responsible for.

HORRIBLE EXPERIENCE! HORRIBLE CUSTOMER SERVICE!…read moreWaited in line nearly an hour winding through their little strap aisles only to find a very small paper sign saying we had to go to a different line. Customer Service agent was rude, non helpful and didn't know how to process a Priceline reservation. Worst part of my day!

My car was hit by another car on the street. Called National roadside assistance and National…read morearranged a tow and said that a ride would be provided to get a replacement car. The tow arrived and the ride never came. I used Uber for the remainder of the time. My status shows that I still have the car, which is a problem, since I rent a car every week for work. I have called customer service and they say that they can not help me, on the Charleston Airport can. The airport never answers the phone. Customer service has tried, no answer. The claim from customer service is they have sent the branch messages, but nothing has happened. It appears no one cares. The last call I was told to go to the airport in person. That really does not work when I do not live in South Carolina. National non-existent customer service, Charleston Airport National no follow-up. I am almost 2 weeks into this incident and still not resolution.

I've always had great experiences at National Car Rental, they are always professional and easy to…read morework with however my visit at this location was a complete bust. After having to deal with multiple flight cancellations and almost 15 hours wasted at the airport I decided to attempt to rent a car and drive to Savannah, GA to catch the only flight left to get me back home to TX. The rental office was closed when I arrived, they open at 7. When 7AM struck there was no sighting of any employees working. 20 minutes later rep finally shows up with zero sense of urgency, doesn't acknowledge me or anyone else in line, types on the computer (logging into his account I guess) and then says he can help me a few minutes later. No hello, good morning, or anything. I let the rep know that I would like to reserve a car and that I have multiple free rental rewards on my account and that I would like to redeem one of those to make my way to Savannah. He said he could not help me because he's unable to make reservations and I would have to do it through the app or make a phone call. That was shocking to me but I didn't make a big deal about it and said ok. I kindly asked for the phone number for customer service so they could help me and he couldn't even give me that. The rep said I could Google it. Really National? Do better. Whoever the dude was that you had working on 6/27/2023 at 7AM needs some serious retraining.

Car rental with Avis was absolutely horrible. However, Michael, Sydney and Christian were all…read moreamazing with making it a little better. I wouldn't rent again from them but these folks were great.

I am currently at the Charleston Airport in the Avis line. I just flew cross-country with a…read moreconnection and have been traveling for 9 hours. I get to the car rental line for Avis and there are at least 50 people in line in front of me an one (1) poor man working the counter. I have never seen anything like this in my life. I sent my wife and kids to the hotel in a cab because I literally may be here for 3 more hours. I don't understand how this can possibly happen. A complete breakdown in management responsibilities at Avis corporate. UPDATE: I left and took a cab to my hotel. I did return the next morning early to the airport and there was no line and I got a beautiful nice car.

I booked a car here literally as soon as I landed. It's located at the end of the terminal by…read moreluggage claim. I got a decent deal (slightly less than $50 a day) and at the counter there was no line (there was a huge line for Budget). After an easy check-in, I went to get a car from the rental lot. I signed up for a compact SUV and there were 5 available. I got the Ford Escape and it was clean inside, no scratches, full tank of gas, and no weird smells. I drove it around for a couple days and returned it easily within 5 minutes at the end of my stay. I got my full deposit back. Overall, I'm satisfied with the cost, convenience, and ease of renting from Alamo.

Rented a convertible. Put the top down and off we went. Weather changed and it started raining. We…read moreput the top up and were rewarded with the nastiest stench from cigarettes you could imagine. We were too far away to got back so I contacted Alamo and was told that they would make some allowances on out bill for the nasty stinking inconvenience of the car. Well, on sunny days we were fine, but, at night and on rainy days, 50% of our trip, we were stuck. Our clothes even reeked of cigarettes. Well, lo and behold, when we got the bill we got absolutely ZERO consideration for the nasty car. Imagine that. We travel a fair amount and will refuse any Alamo rental or any of the other rental car companies that they own or control. In this day and age to have a car like that is intolerable.

Low ratings must be because the establishment is located in a backstreet basically next to places…read morethat look like a junkyard It's a small building with a small staff and can make one feel uneasy However, it was quite affordable, and there were no problems whatsoever, including getting a ride to the airport So I have a hard time giving it a low score If you're looking for a cheap rental, this is the place to go

I had a reservation for a rental car over Labor Day weekend. I arrived at the airport, called…read moreEconomy to let them know I had arrived and they proceeded to tell me they had no car for me. Left me stranded at the airport in Charleston. Four car rental companies later, I was able to find a car to rent for the weekend. What is the point of a reservation?

Undecided on this location. Normally when I arrive at a hertz airport location it's easy to locate…read moremy vehicle on a digital monitor. I pick up and the vehicle takes then I am out within minutes. This location it's much muc longer. The actual lot is a long walk to get to on the first floor of the second garage. Then when I got there I had to wait in line to get the keys to the car a rented. I was in line for 35-40 min. There was only one associate in the booth so the process was very slow and drawn out. Once I got the vehicle it was clean and then easy to get out of the garage. Not a very efficient. They need to do better. While pickup process took a little over an hour.

Rude Manager (Diana). Keys thrown at me. Half mile walk to the cars and no instructions and signs…read moredown. I visited the location at Charleston International Airport on April 4th, 2026. Hertz promotes the "skip the counter feature" and "use our name boards". Now imagine the frustration of taking the 15 minute walk to the name boards to find them turned off and no employees in the booth. Now you walk back to the counter, hoping to sign in. Now, I made a major mistake. I booked at the wrong location. We were working with a kind representative that was doing her best to assist us. She said, "please hold for a minute while I get my supervisor to support". The supervisor, Diana, comes over and looks at the reservation on my phone and says "wrong location, book them as a I walk in and I'm not honoring anything". We try to explain the issue and how we made a mistake and if there was anything that could be done. Diana responded saying, "we don't have anything like that, we have a dodge ram but I ain't honoring anything, we aren't part of that" that being the Hertz organization and later explained they are a franchise. The representative that helped us was wonderful, and clearly under immense pressure trying to give us the best experience while balancing working under such a course and unforgiving supervisor. Diana, once our reservation threw the set of keys at me and said "you were supposed to catch, and had the representative (who is elderly) pick the keys up as they had fallen behind the counter. As a President Circle member, return customer, and frankly, a human being, I expect and deserve kindness and a willingness to help from someone like Diana. The way she treated her employees, her customers (myself) and the company property (expensive key fobs) is unacceptable and should be dealt with. Diana cannot continue to treat customers or her staff like this. There are no words to describe the disgust I felt, and frankly in a moment that I needed an understanding customer service representative. She does not reflect what Hertz is all about and should be properly dealt with.

I have an unresolved issue since June(It's almost Sept). The regional manager has not called or…read moreemailed. The staff is not knowledgeable, avoid renting from THIS location and since they manage Savannah Hwy, that location too. I may never rent from Enterprise again.

Would leave 0 stars - I rented a Toyota Corolla from Blairsville, GA on 5.12 for a one way 300 mile…read moredrive to Charleston, SC for work. When picking up the car there was a homeless women in the GA office sitting on the floor with a gallon of water and no shoes. It was busy and there was only 1 staff member assisting customers. I signed all of the documents inside and declined the additional coverage (per my company policy) and commented on how busy it was, to which the Enterprise team member shared that they were short staffed. It was raining pretty heavily and we went out the car, the team member opened the driver side and showed me where the lights and windshield wipers were and gave me the keys. I did not think about the fact that we didn't do a walk through but also wasn't overly concerned since Enterprise is a reputable company and I've always had a good experience. Upon putting my baggage in the trunk and sitting in the car, I noticed that there were large food crumbs and stains on the upholstery of the vehicle. This was a concern, but I needed to be in Charleston for work by a certain time and there was a line of people in the Blairsville office so I used one of the Clorox wipes I keep handy and wiped down the steering wheel, dashboard and cleaned off the driver side seat of food vs getting back in line and waiting longer and possibly not having an alternative vehicle available. I drove the car from Blairsville to Charleston with no real issues and on 1 tank of gas and stopped in Charleston to fill the tank before drop off. When I drop off the vehicle at the Boland location I shared my concerns over the vehicles cleanliness to the Enterprise team member there and he walks away to check out the vehicle. He immediately points out some scratches by the drivers side door that I had not seen or noticed before and asks if I damaged the vehicle to which I reply 'no, I have had it for 5 hrs and drove straight here' then it hits me that no visual walkthrough was completed with me at the Blairsville office - nothing noted or pointed out, I assumed items were noted in the vehicle history (the car had 37K miles, it has been a rental for awhile and would obviously have wear & tear) He tells me he will 'take care take of it' by calling the Blairsville office and I go on my way for work. 3 days later I get a damages claim email (which looked like spam) with absolutely no details on it and no phone call from Enterprise telling me this may be coming or what to expect. I submitted a survey to Enterprise explaining this situation and on Friday - 5.16, Xavier from one of the offices in Georgia reaches out and I share my side of the story - to which he agrees and asks what he can do to help and I share that originally I was going to ask for a discount due to the condition that the car was rented to me, but now I am just asking for this issue to be resolved. As of today, 5.21 it is not resolved and the update I received is that Enterprise has confirmed I am disputing the damages and that someone from their 'Risk Recovery' in GA will be reaching out to me. I also confirmed that they are trying to claim that I damaged the front bumper, caused dents on the passenger and driver side doors, as well as scratches on the trunk. I am absolutely beside myself - I have no claims on my insurance and have never been in an accident and I take care of my car and any car I have ever driven and I cannot believe that Enterprise is doing this. The agent on the phone told me that because the car was dropped off out of state that they have to do a full walk through (ok that makes sense) but they did not obtain the vehicles history from GA before charging me with these damages, which seems incredibly backwards. So please be careful when renting a vehicle and make sure that you complete those walkthroughs. Not only did Enterprise not do a walk through with me before, they also only pointed out scratches on the drivers side door upon drop off and now days later are trying to hold me liable for additional damages for a car that clearly not maintained.

Although the sales associates were friendly, professional, and easy to work with, we were…read moredisappointed with the overall experience and the condition of the vehicle. We rented a Lamborghini during our visit to Charleston, SC. Unfortunately, the car smelled strongly of smoke, made a constant crackling noise throughout our rental that did not seem normal, and was missing the rear emblem. We later learned they were already aware the emblem was missing, but this was never disclosed to us before we took possession of the vehicle. We also purchased the unlimited mileage option but ended up driving the car far less than planned because of the smoke odor and the concerning noise. When I contacted the company afterward to share our concerns, I wasn't expecting a full refund since we did use the vehicle. However, I did hope they would at least refund the cost of the unlimited mileage upgrade, as we were unable to fully enjoy the experience we had paid for. Unfortunately, the manager told us there wasn't anything they could do. While I appreciate the professionalism of the staff, the lack of a reasonable resolution was disappointing. Because of the condition of the vehicle and the company's response, we would not choose to rent from them again or recommend them to others.

The guys in this location were awesome. Made the whole transaction painless. Yes rented vehicles…read morein past, I just don't remember others being as fast and great service.

Sure they do have low prices for a car rental establishment, but they make up for it on the…read moreinsurance you have to purcthase to cover the car. The customer service there was good to go. The guy was very helpful but kept trying to sell me stuff that I didn't want. For example (UPGRADE YOUR VEHICLE) its only $10.00 dollars more. The car they gave me was ok. Buy cheap and you get cheap! Overall my experience was average. No advantage to Advantage!

I'd like to tell you about my first and last time renting a car from Advantage. When I booked the…read morecar the location was listed as "Charleston International Airport" but it was not made clear that the office is not on-site, otherwise I would not have booked with them. There was only one person working in the office so there was a considerable wait to take care of the paperwork. I told the agent that I had an early morning flight on the day I would return the car, she explained to me that I could drop it off at a private parking lot and take their shuttle to the airport. She DID NOT inform me that there would be an $8 charge from that parking facility. Again, this should have been made clear at time of booking. I called today to inquire about having that charge reimbursed but she said she couldn't do it with apologies. Due to this experience of being misled, misinformed, and overcharged I will not rent from this company again.