Enterprise was GREAT! I had reserved a convertible through Avis for 2 weeks. They didn't have any,…read moreand could not have cared less. So I went to Enterprise and they were NICE, and had plenty of convertibles... and let us choose, and again, were nice. I'm using Enterprise from now on. Such a pleasant experience :)

Ease of pickup 4/5 Cars available in class reserved 2/5…read more Requested a corolla or similar. They had a Nissan kick or camry. Helpfulness of staff 3/5. Called in to extend rental due to flight cancelation. Person kept putting me on hold. No staff assisted with original walk thru for pickup. Car itself 2/5 : our car reeked of cigarettes and weed from previous drivers. Rental car return: 3/5: signage was confusing

Torrance Gibbs was able to help, even though the wait was little, long, compared to Hertz - no one…read morewas there - it was frustrating. Budget had in the counter on Christmas day. I had an EV, Torrance Gibbs was able to fix it while I went to Garage, he is quick, sharp, highly helpful and knowledgeable. People like him make a difference... 20 years back my dream was to drive a Jeep... Sahara Jeep Wrangler... this was my dream it was costing around 30K or 40K i believe 2 decades ago. That came true, because of Torrance Gibbs intervention. I was so worried that I have never driven EV before, I was not sure what happens if something happens on electrical, where do i go... Those things were lingering. He made it easy and made it workable so that too my dream come true of driving a jeep. On the checkout Shannon was highly reasonable, quick and efficient. She can do checkout in a timely manner ...informed that I should get an email. They should be recognized. They are a great asset to this Location, CHS, SC Thanks & Best Regards, Earlier: Kathy, who is quick, sharp, intelligent and can manage many things and make the line shorter with her quick, efficient way of working - she helps both Avis and Budget in no time. She does not give reason- she noticed there were so many people ,so she came immediately from office to help clear the queue, very considerate, who were standing in CHS, SC in North Charleston (line/queue for Budget and Avis) while we came from Southwest Airlines from Baltimore, MD (February 21st 2024-Wednesday)- there were many passengers in the queue, she came and knocked off so quick and in an amicable way. Another good person to appreciate is Ms. Vickie at the gate where we had to exit from the parking lot , after she validates the license plate for the Budget car(if it is rented for you) and checks my (Florida) license to ensure we have a valid license, right rental amazingly effective. Other than the above, Good Management in Avis-Budget in Corporate is Rita Schols-Deen(Regional Administrator Global Travel, Partnerships & Associations). Again on March 22nd 2025: Saturday pick up Helpfulness of the staff at time of drop off The person i wrote down her name..and rental record slip is missing...She is outstanding, highly helpful, most effective person in the Budget Rental..The person who gave car no : 58311975. Hyundai Santa Fe - A-04... She is a great asset to Budget Rental car in CHS, SC Overall satisfaction with your rental experience great vehicle this kind of vehicle i never had in my life during rental... outstanding Vehicle Received Helpfulness of the staff at time of pick up was the best ..she is a great asset. Thanks Sri aka drjustkidding For March 22-27th 2025 Torrance Gibbs was able to help, even though the wait was little, long, compared to Hertz - no one was there - it was frustrating. Budget had in the counter on Christmas day. I had an EV, Torrance Gibbs was able to fix it while I went to Garage, he is quick, sharp, highly helpful and knowledgeable. People like him make a difference... 20 years back my dream was to drive a Jeep... Sahara Jeep Wrangler... this was my dream it was costing around 30K or 40K i believe 2 decades ago. That came true, because of Torrance Gibbs intervention. I was so worried that I have never driven EV before, I was not sure what happens if something happens on electrical, where do i go... Those things were lingering. He made it easy and made it workable so that too my dream come true of driving a jeep. On the checkout Shannon was highly reasonable, quick and efficient. She can do checkout in a timely manner ...informed that I should get an email. They should be recognized. They are a great asset to this Location, CHS, SC Thanks & Best Regards, Respectfully Submitted, Sridhar Rangaswamy ("Sri") US Trademark: 5030763 US Trademark #SN 98620494: "Promise Less/Under Promise and Deliver More" "Excellence is not an act, it is a Habit." "Honesty is the Best Policy "Be Truthful, Honest and Fair"

I reserved a car months in advance. There was only one person working at the desk inside the…read moreairport. He tried his best to handle it all but the demand kept coming. I waited in line 2 hours just to get to the desk and be informed there were no cars available; but I could wait an additional 30mins for one. I waited and walked all the way out to the garage where I found out the car assigned to me was already rented out and they'd double booked it. The gentleman at the outdoor kiosk told me all that was left was a GMC Sierra, a full size pickup truck which I had zero interest in. I was then informed I could trade it in in the morning, which cuts into my plans and wastes gas which I was responsible for.

My car was hit by another car on the street. Called National roadside assistance and National…read morearranged a tow and said that a ride would be provided to get a replacement car. The tow arrived and the ride never came. I used Uber for the remainder of the time. My status shows that I still have the car, which is a problem, since I rent a car every week for work. I have called customer service and they say that they can not help me, on the Charleston Airport can. The airport never answers the phone. Customer service has tried, no answer. The claim from customer service is they have sent the branch messages, but nothing has happened. It appears no one cares. The last call I was told to go to the airport in person. That really does not work when I do not live in South Carolina. National non-existent customer service, Charleston Airport National no follow-up. I am almost 2 weeks into this incident and still not resolution.

I've always had great experiences at National Car Rental, they are always professional and easy to…read morework with however my visit at this location was a complete bust. After having to deal with multiple flight cancellations and almost 15 hours wasted at the airport I decided to attempt to rent a car and drive to Savannah, GA to catch the only flight left to get me back home to TX. The rental office was closed when I arrived, they open at 7. When 7AM struck there was no sighting of any employees working. 20 minutes later rep finally shows up with zero sense of urgency, doesn't acknowledge me or anyone else in line, types on the computer (logging into his account I guess) and then says he can help me a few minutes later. No hello, good morning, or anything. I let the rep know that I would like to reserve a car and that I have multiple free rental rewards on my account and that I would like to redeem one of those to make my way to Savannah. He said he could not help me because he's unable to make reservations and I would have to do it through the app or make a phone call. That was shocking to me but I didn't make a big deal about it and said ok. I kindly asked for the phone number for customer service so they could help me and he couldn't even give me that. The rep said I could Google it. Really National? Do better. Whoever the dude was that you had working on 6/27/2023 at 7AM needs some serious retraining.

Why don't we ever write good reviews?…read more I picked up my car at the meeting Street, downtown location, and realize the SUV was way too small to take my daughter home from college. Leonard work with me to find an acceptable car . He totally saved the day! I have also rented from the airport location and never had a bad experience. The cars have always been clean, and ready ontime. The prices are comparable to the other rental car groups in the area. Due to my recent positive experience, I will use Avis preferentially with any future car-rental and given that my child is still in college. This will be frequent in the next several years.

I am currently at the Charleston Airport in the Avis line. I just flew cross-country with a…read moreconnection and have been traveling for 9 hours. I get to the car rental line for Avis and there are at least 50 people in line in front of me an one (1) poor man working the counter. I have never seen anything like this in my life. I sent my wife and kids to the hotel in a cab because I literally may be here for 3 more hours. I don't understand how this can possibly happen. A complete breakdown in management responsibilities at Avis corporate. UPDATE: I left and took a cab to my hotel. I did return the next morning early to the airport and there was no line and I got a beautiful nice car.

I booked a car here literally as soon as I landed. It's located at the end of the terminal by…read moreluggage claim. I got a decent deal (slightly less than $50 a day) and at the counter there was no line (there was a huge line for Budget). After an easy check-in, I went to get a car from the rental lot. I signed up for a compact SUV and there were 5 available. I got the Ford Escape and it was clean inside, no scratches, full tank of gas, and no weird smells. I drove it around for a couple days and returned it easily within 5 minutes at the end of my stay. I got my full deposit back. Overall, I'm satisfied with the cost, convenience, and ease of renting from Alamo.

Rented a convertible. Put the top down and off we went. Weather changed and it started raining. We…read moreput the top up and were rewarded with the nastiest stench from cigarettes you could imagine. We were too far away to got back so I contacted Alamo and was told that they would make some allowances on out bill for the nasty stinking inconvenience of the car. Well, on sunny days we were fine, but, at night and on rainy days, 50% of our trip, we were stuck. Our clothes even reeked of cigarettes. Well, lo and behold, when we got the bill we got absolutely ZERO consideration for the nasty car. Imagine that. We travel a fair amount and will refuse any Alamo rental or any of the other rental car companies that they own or control. In this day and age to have a car like that is intolerable.

Low ratings must be because the establishment is located in a backstreet basically next to places…read morethat look like a junkyard It's a small building with a small staff and can make one feel uneasy However, it was quite affordable, and there were no problems whatsoever, including getting a ride to the airport So I have a hard time giving it a low score If you're looking for a cheap rental, this is the place to go

I have no idea why there are so many negative reviews for this car rental place. The shuttle…read moredrivers and front desk associate were very friendly and personable. Yes, we needed a shuttle but that is so common when traveling - I don't understand why everyone is losing it in the reviews about something so common? The shuttle was literally waiting for us when we dropped the car off and got us to the airport quickly and was one of the best interactions I had in Charleston. I'm at the airport now and the hold on my card is already returned. it seems like maybe the negative reviewers either don't travel often or don't read details of what they are booking. great deal and great experience.

The service from contract, pickup to return was friendly and efficient. We were given clear…read moreinstructions and it was easy to navigate our way

Rude Manager (Diana). Keys thrown at me. Half mile walk to the cars and no instructions and signs…read moredown. I visited the location at Charleston International Airport on April 4th, 2026. Hertz promotes the "skip the counter feature" and "use our name boards". Now imagine the frustration of taking the 15 minute walk to the name boards to find them turned off and no employees in the booth. Now you walk back to the counter, hoping to sign in. Now, I made a major mistake. I booked at the wrong location. We were working with a kind representative that was doing her best to assist us. She said, "please hold for a minute while I get my supervisor to support". The supervisor, Diana, comes over and looks at the reservation on my phone and says "wrong location, book them as a I walk in and I'm not honoring anything". We try to explain the issue and how we made a mistake and if there was anything that could be done. Diana responded saying, "we don't have anything like that, we have a dodge ram but I ain't honoring anything, we aren't part of that" that being the Hertz organization and later explained they are a franchise. The representative that helped us was wonderful, and clearly under immense pressure trying to give us the best experience while balancing working under such a course and unforgiving supervisor. Diana, once our reservation threw the set of keys at me and said "you were supposed to catch, and had the representative (who is elderly) pick the keys up as they had fallen behind the counter. As a President Circle member, return customer, and frankly, a human being, I expect and deserve kindness and a willingness to help from someone like Diana. The way she treated her employees, her customers (myself) and the company property (expensive key fobs) is unacceptable and should be dealt with. Diana cannot continue to treat customers or her staff like this. There are no words to describe the disgust I felt, and frankly in a moment that I needed an understanding customer service representative. She does not reflect what Hertz is all about and should be properly dealt with.

I have an unresolved issue since June(It's almost Sept). The regional manager has not called or…read moreemailed. The staff is not knowledgeable, avoid renting from THIS location and since they manage Savannah Hwy, that location too. I may never rent from Enterprise again.

Would leave 0 stars - I rented a Toyota Corolla from Blairsville, GA on 5.12 for a one way 300 mile…read moredrive to Charleston, SC for work. When picking up the car there was a homeless women in the GA office sitting on the floor with a gallon of water and no shoes. It was busy and there was only 1 staff member assisting customers. I signed all of the documents inside and declined the additional coverage (per my company policy) and commented on how busy it was, to which the Enterprise team member shared that they were short staffed. It was raining pretty heavily and we went out the car, the team member opened the driver side and showed me where the lights and windshield wipers were and gave me the keys. I did not think about the fact that we didn't do a walk through but also wasn't overly concerned since Enterprise is a reputable company and I've always had a good experience. Upon putting my baggage in the trunk and sitting in the car, I noticed that there were large food crumbs and stains on the upholstery of the vehicle. This was a concern, but I needed to be in Charleston for work by a certain time and there was a line of people in the Blairsville office so I used one of the Clorox wipes I keep handy and wiped down the steering wheel, dashboard and cleaned off the driver side seat of food vs getting back in line and waiting longer and possibly not having an alternative vehicle available. I drove the car from Blairsville to Charleston with no real issues and on 1 tank of gas and stopped in Charleston to fill the tank before drop off. When I drop off the vehicle at the Boland location I shared my concerns over the vehicles cleanliness to the Enterprise team member there and he walks away to check out the vehicle. He immediately points out some scratches by the drivers side door that I had not seen or noticed before and asks if I damaged the vehicle to which I reply 'no, I have had it for 5 hrs and drove straight here' then it hits me that no visual walkthrough was completed with me at the Blairsville office - nothing noted or pointed out, I assumed items were noted in the vehicle history (the car had 37K miles, it has been a rental for awhile and would obviously have wear & tear) He tells me he will 'take care take of it' by calling the Blairsville office and I go on my way for work. 3 days later I get a damages claim email (which looked like spam) with absolutely no details on it and no phone call from Enterprise telling me this may be coming or what to expect. I submitted a survey to Enterprise explaining this situation and on Friday - 5.16, Xavier from one of the offices in Georgia reaches out and I share my side of the story - to which he agrees and asks what he can do to help and I share that originally I was going to ask for a discount due to the condition that the car was rented to me, but now I am just asking for this issue to be resolved. As of today, 5.21 it is not resolved and the update I received is that Enterprise has confirmed I am disputing the damages and that someone from their 'Risk Recovery' in GA will be reaching out to me. I also confirmed that they are trying to claim that I damaged the front bumper, caused dents on the passenger and driver side doors, as well as scratches on the trunk. I am absolutely beside myself - I have no claims on my insurance and have never been in an accident and I take care of my car and any car I have ever driven and I cannot believe that Enterprise is doing this. The agent on the phone told me that because the car was dropped off out of state that they have to do a full walk through (ok that makes sense) but they did not obtain the vehicles history from GA before charging me with these damages, which seems incredibly backwards. So please be careful when renting a vehicle and make sure that you complete those walkthroughs. Not only did Enterprise not do a walk through with me before, they also only pointed out scratches on the drivers side door upon drop off and now days later are trying to hold me liable for additional damages for a car that clearly not maintained.

The guys in this location were awesome. Made the whole transaction painless. Yes rented vehicles…read morein past, I just don't remember others being as fast and great service.

From the owner: Exotic/Luxury Rental cars Lamborghini, Rolls-Royce, Ferrari,…read moreCorvette, AMG, M, Sprinter vans

Sure they do have low prices for a car rental establishment, but they make up for it on the…read moreinsurance you have to purcthase to cover the car. The customer service there was good to go. The guy was very helpful but kept trying to sell me stuff that I didn't want. For example (UPGRADE YOUR VEHICLE) its only $10.00 dollars more. The car they gave me was ok. Buy cheap and you get cheap! Overall my experience was average. No advantage to Advantage!

I'd like to tell you about my first and last time renting a car from Advantage. When I booked the…read morecar the location was listed as "Charleston International Airport" but it was not made clear that the office is not on-site, otherwise I would not have booked with them. There was only one person working in the office so there was a considerable wait to take care of the paperwork. I told the agent that I had an early morning flight on the day I would return the car, she explained to me that I could drop it off at a private parking lot and take their shuttle to the airport. She DID NOT inform me that there would be an $8 charge from that parking facility. Again, this should have been made clear at time of booking. I called today to inquire about having that charge reimbursed but she said she couldn't do it with apologies. Due to this experience of being misled, misinformed, and overcharged I will not rent from this company again.