Let me tell you about the warmest greeting I received when I walked into the Avis counter to pick up my rental. There wasn't one. Four people behind the counter. Not busy. No line. And not a single person looked up, nodded, or acknowledged that a customer had just walked through the door. I eventually walked up to the only available agent and said "rental?" -- because someone had to start the conversation. His response: "Budget or Avis." That was it. That was the whole greeting. It went downhill from there. He asked for my credit card. I told him I had never provided one at Avis before -- I have been a customer for seven years. Instead of engaging with that, he just kept repeating that it was required. No curiosity, no explanation, just repetition. I eventually said I must be stupid. He said he didn't say that. I said it sounded like it. Here is what a thirty-second conversation could have clarified: I am an Avis Preferred member. When you book through your Preferred account, your card is already on file and you do not need to provide one at the counter. I had not linked this reservation to my account -- a simple mistake. One sentence from someone who actually knows the program would have solved everything immediately. We were standing at the Preferred desk. Knowing how Preferred works is literally the job. The car was fine. It existed, it drove, no complaints there. But from the moment I walked in to the moment I walked out, not one person greeted me, smiled at me, or made me feel like anything other than an interruption to their day. Politeness is not a bonus feature. A hello costs nothing. A smile costs nothing. These are the foundation of customer service -- not the extra mile, just the starting line. When that is missing, nothing else matters. 2 stars. The car gets both of them. read more

Avis charged me $15 when I had already paid in full. Avis also charged me $0.46 for gas when I filled up the tank a few miles from the airport. Finally, the car I got smelled like cigarettes. I thought I could deal with it but the smell was horrible. I drove back to exchange the car. No apology from Avis. read more

Lines were really long. Wait time was 5 hours. the couple in front of me was so frustrated that their prebooked car rental wasn't available that they decided to Uber. I, too, had to upgrade to get a car and ended up renting 100.00 per day vs the advertised 40.00 per day. read more

Avis SMF is either very sloppy or horribly dishonest -- to the point of attempting fraud. I picked up a car with damage to the front fender and had an uneventful two days with itt. I didn't think anything of it because the damage had clearly been there a while. But, I took a photo anyway. A few weeks later, my insurance company received a claim. Avis backed down when I produced the photo. Had I not had the foresight to take the photo, I'd be out well over $1000. I can only imagine how many customers and insurance companies this Avis office has shaken down with this scam. read more

Not a great experience, as usual. I rent through Avis as I have a generous corporate discount, but with each rental experience, I am underwhelmed. I was told by the counter agent that I didn't need to bring the car back charged (it was an EV), but then grilled about it being uncharged upon return. Mind you, it was about 60% charged upon return. The car felt very lived in and dirty upon receipt. At this point, I feel like it would be easier to rent from another company going forward. The only thing consistent about Avis is that they let me down. read more

Avis Car Rental - Car Rental Near Me - Sacramento, California

Avis is probably one of (if not) the worst car rental services. Takes forever to get a car, and the people working there have absolutely no clue what they're doing... read more

Picked up a car that was much smaller than reserved because mine was rented out earlier. Had to take what they had. Car was duscusting. Looked for my favorite car return agent. She was always extremely helpful but I couldn't find her. Found out from another agent that she had an in site accident due to lazy cleaners on a busy day and that because of the accident she was fired. So not only are their cars discust6, their inside booth age ta DM rude & manager always unavailable, they fired my favorite return agent because of the accident. That's so amazing they di thus. I will make sure that everyone I know heard about this recent problem. ALL IF IT! and to never get there again. We will spread the word. Good luck Avis at the Sacramento airport! Sarah T. read more

First off: So people drive really crazy and fast in SMF to drop off their rental cars when they are running late, so be careful when you're on your way to drop off your rental at this airport when you are driving in the "loop" to get to the rental car lots. I've never returned to this location before and it was concerning how fast people drove. TLDR: We rented a car from SF and had to drop off the next day here at SMF. Everything was smooth and we were in and out in minutes. For Novelette Readers: 4 stars - they acknowledged that because when we rented a car to drive home from SF after a trip, the car was not ready and so we got gas comped, so when we dropped off, there was no checking of gas gauge needed (they had put "empty" on the paperwork, even though they did give us a full tank of gas). There were scratches/dings/nicks on the car, but my wife had diligently taken pictures in case we were asked about them or potential charges came up, they could see pics from shortly after we had picked up the car to show they were already there. We literally just drove into the line of rental cars being returned, got out, showed our paperwork/talked to the staff processing the cars, and then we were on our way and got our final receipt by email. Everything was fast and smooth and then we hopped our own car that my wife was driving and our little family was off to church that Sunday. =) Hallelujah, hehe. read more

My experience with Avis was absolutely terrible from start to finish. I booked my rental through Costco Travel, expecting to pay the quoted price, but when I arrived at the Sacramento Airport location, the charges were completely different--and significantly higher. When I questioned it, I was told I would receive a credit and even got a confirmation email with a case number. Sounds reassuring, right? Wrong. That promise meant nothing. The claim was later denied with no real explanation. All the supervisor could offer was a half-hearted "sorry," which is honestly pathetic considering the situation. No accountability, no resolution--just empty words. The entire experience was frustrating and disappointing from the very beginning. Between the misleading pricing and the lack of follow-through, I will never rent from Avis again. I strongly recommend others think twice before booking with them. read more

First, the vehicle was dirty and the front desk guy was extremely rude. The vehicle I was given was NOT cleaned inside; there was used hair product upfront with hairs all over the cup holders and on the back seats, there were used wipes. I asked the front desk guy to exchange my vehicle and he said there were no extra vehicles and that was what I got for booking last minute. I did not book last minute, I booked weeks in advance. This guy was extremely rude and you can tell he just didn't want to help. Very unprofessional employee, from his attitude to his attire. Avis needs to step up their hiring standards. I was also put in a vehicle I did not reserve, I reserved a full-size car and was given a small SUV Crossover and the RUDE employee told me that I should be happy I was getting anything since I reserved last minute. Avis, if you would like to discuss, my rental agreement number is 378926925. read more

Avis Car Rental - Rental was not Cleaned! Back seat had dirty wipes. - Car Rental Near Me - Sacramento, California

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I had a great experience at Avis. Even though they were busy, Erin the manager on duty, was awesome. She was helping the line run smoothly with a smile on her face and made my experience quick with no issues. read more

As an Avis preferred customer, I was disappointed in the service that was provided by the Sacramento airport location. I had booked a reservation with my time of arrival specified. I went straight outside to the preferred booth to pick up my keys. After waiting in line to get my keys behind four people I was told the car would be ready in 15 to 20 minutes. They gave me a receipt showing me which car I would be getting. The customer service agent said that my name would be called when the car was ready. None of the four people in front of me received their cars either. We all had to wait. Altogether, there were around 8 to 10 people waiting for cars. That is a ridiculous number! Finally, I saw my assigned car arrive in the parking lot. The attendant stood next to the car looking at the key. I waited patiently for my name to be called, but he never called my name. I saw him walking in the opposite direction from where I was standing so I went over there. I showed him my receipt and told him that was my assigned car. He said he could not give me the key, that he had to take it "over there," which meant the main building. Exasperated, I went back to the preferred booth to tell the agent what had happened. She sighed and said hold on one second. I will go get the key. Meanwhile, a line formed again. She finally returned with the key and apologized. The customer service agents maintained a pleasant demeanor throughout what had to be a stressful time. I give them credit for that. I heard several people complaining. The agents kept their cool. It is apparent that this location has communication issues. Perhaps they need new management because things were not going well around there. read more

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Terrible. The worst experience ever. Is Avis legit anymore? Rented car for 5 days. Car would not start. Roadside service towed. Kudos to their Roadside service! Renewed contract. Received new car with oil change required light on. Requested new car without oil change warning. They gave me same car without explanation. Charged double for the car. Disputed. Because I disputed Acis would not credit duplicate charge. Very shady and disappointing Never again renting from Avis. read more

These guys are scammers! They try to slip gas charges on the bill, which arrives by email. Next time I'm filing complaint with CA Attorney General's Office. Car with FL plates was beat up & dirty too read more

I worked for the Avis-Budget Group rental car agency out at the Sacramento International Airport (California) so my review may be biased. However with that being said, this rental company gives its customers a fair shake on renting their cars. One prime piece of advice is when ordering the car, SUV, pickup truck, etc., is to make sure the vehicle has up to date maintenance requirements completed and that the license plate tag is current! read more

1st the counter only had one person assisting customers! 2nd the car I received had the "maintenance required" light on the dash! 3rd I received another vehicle and after driving 45 minutes the dash was flashing like a christmas tree and te tires were bald tires! I called customer service who suggested that I drive 45 minutes back to the airport to exchange the vehicle! NOT! I called again and spoke to a man that said I would have to pay up to $600 for Avis to bring me another car! Eventually I spoke to escalation and they took care of the matter and gave me a clean truck; I drove 20 minutes because the local Avis was out of cars! SMH Avis, don't lose loyal customers being greedy and shady! Unacceptable! read more

Avis Car Rental - Car Rental Near Me - Sacramento, California

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Bad Avis for delayed flights after midnight. The place is closed even though rental car shuttles take you there. I would give no stars if I could read more

Known for higher rental rates, Avis was honestly a better price when combining my AARP discount and taking advantage of a prepay offer. The only elective we took was to prepay fuel and that was a mistake. The rental counter said it would be market rate and with a Toyota 4Runner, an 18gal tank would cost about $100 to gas up. Avis charged $134. Slightly ripped us off? Noted the shuttle bus doesn't run as frequently as daytime hours and the driver did not assist with loading our luggage (pick up or drop off). Anyway the service at the express counter was decent when we arrived. As a premium/preferred account, working in the travel industry and a big time app user, I was able to select a car for pick up (several free upgrades were offered) and drive off. Our car was fueled up but it was dirty (maybe due to the ongoing drought?) and smelly. So sad as this is one company I am inclined to steer my clients AWAY from. read more

Avis Car Rental - 2021 Toyota 4Runner - Car Rental Near Me - Sacramento, California

****STAY AWAY FROM SAM A (Middle Eastern, old) AND TONY (African guy with accent)..**** -I had a reservation booked online using a debit card, as my CC was temporarily lost and I had not received my placement.... I have booked a rental using a debit card before when making a reservation, just fyi Once I landed into Sac Into Airport took the shuttle to Avis rental, and provided my rental number. Tony, asked if this was a debt card when I inserted in my card, i said yes, he then mentions that the deposit would be $250 and credit check. I said that's fine Tony. I forgot to notify my bank that I was traveling, and upon the credit check Tony stated my credit check did not pass. He then asks for my SSN which had me very puzzled. I'm not buying a car here, but I made a mistake and gave him my SSN anyway. He then told me again it did not go through. Then he proceeds to scold me and mention that no car rental takes reservations using debt. I said Tony, you never said that just few min ago when i said it was a debt card. Then he argued with me that all the rentals here in the airport DO NOT take debit for reservation, as he was pointing to the other car rentals in a dramatic fashion. I said Tony, I already talked with the rep yesterday, and pre-paid using a debt and the rep on the phone told me the deposit hold would be $250 instead of $200 and w/credit check. Tony then asked who said that. I said the rep when i called, so then he's like " No no I need proof not phone number" At this point im like holy sh*t I got a 3 hr drive right now and these guys are not giving me a rental. So i asked for a supervisor. The rep next to Tony came over, and his name was SAM A, and boy was this guy the rudest customer service rep at Avis. Real bold and loudly he said "who told you that you can make a reservation with a debit card, i said sir i called the reservation # yesterday and pre paid $260 and they told me it be a $250 hold and credit check which again, I should have not provided my ssn as that IS NOT required during a RENTAL! But! I panicked and gave it again. SAM stated I have no proof and tried to whisk me out the line by saying they can't help me. At this point I'm about to have a panic attack. I couldn't believe the rudeness! SAM by the way, was not a supervisor or manager and was a sales rep so i never got to talk to a supervisor during this encounter. TONY states again for me to get out the line and let them help others. TONY repeatedly stated that it was my credit check that didn't pass, which makes absolutely no sense since i know my credit score. I said sir something is not right I pre paid $260 and if you can't get me rental give me back my money, He said I would have to call a number and it can take over a week for them to refund my $260. I'm still not losing my cool at this point bc im just in shock that im getting this type of feedback from two AVIS reps. I said Tony try again, he then again asked me for my SSN, and i gave it for the second time, and tells me nope it didn't go through. I said Sir, what's the screen telling you? Can you show me? He kept saying no and shaking his head. I look at my phone, and I see I got the bank notification text asking me if this is me making this transaction. typed 1 for confirm the amount for the deposit and guess what, it worked. This had absolutely nothing to do with a credit check as the reps claimed it did. These reps did NOT know the AVIS policy as you can make a reservation using a debit card. There lack of professionalism would have prob caused another person to go bizerk that day. I'm so glad I kept my cool that day, bc these two were nothing but shady business. This had absolutely nothingggg to do with a credit check. Why was I asked repeadly for my SSN? Asked the rep for his name and he's laughing and smiling at me just about mocking me as he pulled on his shirt to clearly show me his name. I filled a complaint on these two individuals using the 916 number displayed, who fyi, are all INtl reps and best they can do is take a report. I can only hope that someone from leadership gets back to me so this can be addressed properly. I travel once every month or two, and never had to deal with this pain in the @ss kind of service. Top it off, I had a camry reserved and i drove off with a suv just to get the f outta there. I will never rent with them again and I warn others to be careful doing business with Avis. I'd personally go elsewhere. read more

Avis Car Rental - Car Rental Near Me - Sacramento, California

Getting here was a pleasure. Leaving was an absolute shit show. I asked them to give me my charger. The guy with the turban grabbed my charger and gave it to RANDOM people when I specifically asked to give it back to me. I am so disappointed with avis. Always have been. I don't recommend this place. read more

Very slow service. No customer care. Ridiculous wait time for a bus to take you to the cars. Only plus is the bus is air conditioned. read more

Absolute Garbage. Reserved a car 3 days in advance and they didn't have the car when I arrived. Had to wait 2 hours on a Wednesday at 1pm just to get the car. On top of that they charged me for an suv and gave me a Chevy equinox. Initial car was suppose to be a doge challenger. Terribly ran operation on all levels. read more

September 16, 2025: This is the worst car rental place. We waited over an hour for a car, literally almost the length of our short flight. We made online reservations prior to our trip. When we got to the Sacramento Airport location, there were at least 10 people waiting in line and only one agent behind the counter. After waiting for almost 90 minutes we were finally helped. The 1st car was heavily damaged, it looked like it was side swiped. They tried to give us the car without doing a walk thru. We refused to receive a damaged car. The 2nd car they tried to give us had multiple dents and visible dings in it. We refused that car as we are paying a nice price, we should not receive a damaged car. We cancelled the whole order and decided to Uber because they had no other cars available. They assured us that the order was cancelled, but the next day we followed up and found that the order was NOT cancelled. We ended up calling corporate to get the order cancelled. The customer service associates were rude and lying about sending us an email receipt of the cancellation. We will be escalating this further to ensure our deposit is returned. We talked to 'Dalton', who was very condescending and showed no empathy for our issue. If we didn't call, we would still be charged for a car we never received, from a cancelled reservation! This place is Super Shady! We will be following up further because I still DON'T TRUST the customer service reps are processing the return our security deposit. We still didn't receive a confirmation email from customer service confirming our cancellation or refund! read more

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I'm not very pleased with Avis. They did not give me the car I requested and employees at the counter were unreasonable and inflexible. I reserved a Ford Mustang and they assured me they would have one. I even called early on the day of my pickup and they assured me they would have one. When I showed up, they gave me a Dodge Challenger which I really didn't want. They wouldn't let me change to a different class unless I cancelled my original reservation, incurring cancellation fees, and make a new reservation. The rate making a reservation that late would have been unreasonable. It was their mistake but they wouldn't do anything for me. They were inflexible about the return time too. I was about an hour late because of traffic, so I called ahead and they said it was alright. When I got to they counter, they wouldn't extend my reservation an hour. They said they would charge me for 1/2 a day read more

I would give no stars if I could. The person at the counter added insurance when I declined it and kept telling me over and over to sign the bottom. When I questioned why it was so much more than what I booked it for, she kept telling me to sign the bottom. I had no chance to review anything and she was incredibly rude. Horrible service especially when I had been flying for 8 hours. I immediately called customer service as soon as I got into the car and was told I couldn't change anything until the rental was over but gave me a case number. I asked if the extra charges would be actually taken care of or would I be blown off because the rental is over and I was assured the charges would be taken care of. Now I call back and was only offered a 50% discount on the extra charges. Very deceiving company, do not use them. read more

Inept and Unprofessional Employees; Filthy Vehicles. If you are considering a car rental from Avis at the Sacramento Airport, please do yourself a favor and choose another agency. The vehicle was filthy (inside and out) and reeked of cigarette smoke. The gas tank was not full, but there was no way to report this when we picked up the vehicle. We had to return it early because we had a 5:00 AM flight. The Avis employees stated that there was no shuttle service until 6:00 AM. This is NOT true; however, we did not know this until we asked our daughter to go out of her way to follow us to the Avis return and then take us to the terminal. We rent from Avis at airports all over the country, and we never have a problem. Sacramento Airport is stuck with the worst Avis. The next time we fly into Sacramento Airport, we will choose one of the other agencies. read more

They did not have the car we rented and paid for, wouldn't work with us to get us in a more appropriate car. Rented a suburban and ended up with a minivan that would have originally cost half the price after lots of back and forth for close to an hour. Staff was very uninterested in any effort for finding a more appropriate vehicle. Once in the van, it wasn't cleaned at all. Would not rent from then or budget as it's the same business. read more

I had to rent a vehicle for a family emergency from Sacramento Airport. The reservation was made over the phone. I was told I get a AAA membership discount (10%) and a 30% small business discount and was quoted $195.30 for 2 days. How fantastic, Enterprise Rental didn't have a vehicle available and since I booked last minute I was happy they had a vehicle!!! So I fly in and pick up the rental at the Avis desk, what a breeze. I added liability for the vehicle at $25/day x 2 days $50 cool. Declined all other "add-ons" and added my mother as a driver on the vehicle (she never drove, too distraught from losing her father that morning) just in case she needed to use the vehicle while visiting her mom. We got the keys and went on our way. On the way to returning the vehicle 48 hours later, we stopped at the gas station right at the airport and filled the tank to FULL as the pump stopped automatically. Returning the vehicle was a breeze. Until I check my email for the new bill which totaled $366.90!!!!! So I clicked on the link to breakdown my bill, they charged me for roadside assistance (Enterprise would never and I told them I have AAA for my discount which was never added to my bill, why would I need their roadside assistance?!?) they charged me to add a driver without disclosing that fee, they charged me for a few other "liabilities" that I declined as I told the guy at the counter I only needed the basic daily insurance $25/day (Enterprise is cheaper per day). I was flabbergasted at the fact that they never disclosed all the extra fees!!! Never will I ever rent from AVIS again!!!!! read more

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Been in line for 30 minutes. Never renting with Avis again. What the eff is going on in Sacramento?

First, they should have two dang shuttles running at all times between the airport and the rental center, ESPECIALLY on a holiday weekend, so the customers don't have to stand there in a long line for 20 minutes with their bags waiting for no good reason. Second, take good pictures of your car before you drive it off the lot. They will try to blame their dents on you. Luckily we did take pics and showed them. Then they were very apologetic, OF COURSE. And it was night time when we first arrived, so we hadn't even been aware of the dent ourselves! Employees and car were nice enough, just not the greatest service. read more

Avis Car Rental - The shuttle wouldn't hold all the people in line - only one running at a time :( - Car Rental Near Me - Sacramento, California

I love budget and Avis at Sacramento international Airport they have a huge selection of vehicles, flexible rental options. Eric and the rest of the staff give an exceptional customer service and experience every time. They get me in and out. Always a smooth ride for any trip! read more

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While my time spent at the desk was fine and the gentleman made a conscious effort to make things easy for us, upon walking outside to pick up the car it was in poor condition. It looked like they had just ran it through the soap of the wash and did not bother to dry it. Additionally the window had large water streaks and soap. One of the nearby airport cleaning ladies went as far as to tell me "I told them to clean that, I wouldn't take the car like that if I am paying them this money". So I politely inquired to one of the guys in an "Avis" shirt about cleaning the window. The first was rude telling me it's not his job and furthermore another interrupted and said "Here, why don't you take that key and go back inside and ask them" SUPER CONDESCENDING. For a work partnership we have with Avis I would expect better. read more

Blaize was awesome. The initial counter agent was having a bad day (computer issues, etc). Was sending me back to another line inside, even though I had my preferred number in system and a confirmation in my app. Blaize took over and he was blazing. I was out in 3 mins. Saved the day. Great customer service. He's a rare one. Thank you for making the experience so kind and considerate. read more

It's disappointing to see a large line of customers waiting to get their rental, and finding only one agent working the counter. When you make your reservation you are also providing your flight number and it's arrival time...a good manager would use this information balance labor needs. For my experience here, there was 8-10 people in line, one agent...Budget next counter over had twice the number of customers and two agents working. Given that the Avis agent went to visit with the Budget agents for every car given out this suggests to me that one company holds both franchises...so I wonder where is the management oversight. read more

Avis Car Rental - Car Rental Near Me - Sacramento, California

I am writing to express my displeasure with our service with Avis. I booked my rental car as a Costco executive member for 5 days in Sacramento and was quoted $332 for the standard car package. Upon presenting to the desk to pick up our car the customer service representative (a male who appeared to be an Indian or Pakistani American, I did not get his name) was extremely pushy. I told him several times we did not want to upgrade our vehicle or add a fuel price option or anything else on, but he continued to the point of arguing with my wife and I about an upgrade before he finally let it go. When I signed for the car I then noted there was a $125 expense just listed as a "service charge" which I thought was odd. He told me it was a standard fee and offered no other explanation, and I stupidly let it pass, although I called Costco about it the next day and they said to wait to follow up and get a receipt upon returning the car. When I did return the car I was charged $516, not the $332 that was our original charge. I called Costco again and they told me it looks like Avis charged a $150 non refundable damage waiver (I don't understand how a damage waiver can possibly be non-refundable if there is no damage), but they still couldn't explain where an additional $35 came from. I had rented from Avis perhaps 5 to 6 years ago with no concerns and have a rewards number but they have lost me as a customer forever with the shadiness around their billing and fees. I can't understand being charged a non-refundable waiver nor can I understand what that waiver price shifted up from $125 to $150. Too much lack of transparency. I just want to know what I will be charged and I want it to match the amount I was quoted unless there is a legitimate reason for a difference. read more

We just had our worst Avis experience ever. We've been Avis Preferred Members for over 25 years. Avis and Hertz were the premier car rental services for decades. Over the past 5 years Avis has really dropped in service, quality, and customer focus. We just rented from Avis in Costa Rica (SJO) and they nearly doubled my reserved rate. After 9 hours of traveling to SJO, we took the Avis shuttle to their distant and isolated office. The Avis Rep told us our guaranteed rate was booked through Avis USA and this was Avis CR, which he said was different. He was very condescending and rude. Our week long car rental went from $463 to over $780. When the rental was ready we walked around it to check for dents and scratches. The Avis Rep told us the car was full of fuel, handed us our contract, and pointed to the exit. We drove the car for 6 days and filled it up the night before departure. When we drove back to the Avis lot the car started to make a rattling noise and shake. The Avis Rep asked if we filled the fuel up. We told him the car was full of fuel. He went out to the car and came back inside. He then asked what type of fuel we used. We did not know because the only fill up was full service at Delta Jaco. The Avis Rep then told us we owed $500 to flush out the fuel system because the car had been filled with regular and it required diesel. The same Avis Rep who checked us in was also checking us out. When we picked up the car, he never told us we were renting a diesel engined vehicle. There were no notices in the vehicle or on any of the Avis contact, reservation, or initial inspection paperwork. We had no way of knowing the car was diesel. All five family members who stood at the Avis counter at pick up and through the walk around told the Avis Rep he hadn't mentioned the car was diesel. He was indifferent to our points and said " your credit card will be charged $500 for the repairs". I refused to give my approval for the penalty fee, so the Avis Rep told us we would still be charged. He then told the Avis shuttle driver to not let us ride back to the airport. The Avis Rep actually told us to get alternative transportation to the airport. Our family of five had to arrange an Uber to pick us up at the Avis Office. We immediately reported the issue to our credit card company and put a hold on all future Avis charges. We would never use Avis Car Rental outside the USA again. read more

PREDATORY COMPANY. No one answers the phone and so you have to use automation to cancel/modify a reservation. There is no forewarning, then once you cancel it, you are notified that you forfeit the ENTIRE AMOUNT of the reservation charge on one part of the page, but on another it says only $50 will be taken off as a cancellation fee. Using the online chat, because there is no live person you can speak to, led to me being told that I cannot even come use the car for the reservation that I am paying full price for because I am counted as a "no show". I literally want to pick up the car now if I will be charged full price for it. So you cannot speak to a live person and the online chat folks say there is nothing that can be done, despite the policy not outlining the situation that I am in! Complete predatory company and I will never ever use them again for the pure fact that they money grab customers without remorse. This company needs to be SHUT DOWN. read more

I have been an Avis preferred customer for years and rent at least once per month. I have unfortunately today, after another instance of Avis overcharging, cancelled all future reservations with Avis and will be moving on to another company. There have been too many instances of erroneous charges that take me hours to resolve with poor customer service - from fuel charges when the vehicle was returned with a full tank, to seeing a cleaning fee charged to my credit card six months later. I fill the tank every time at the Arco station less than a mile away and take photos of the inside and outside of the car when returning as proof the car is returned in excellent condition. Be sure to get a receipt and confirm charges before you leave the premises and monitor your credit card monthly for additional Avis charges, even months after your rental! read more

"There will be a guy at the Avis Preferred structure", says the guy in the main Avis terminal...and fifteen minutes later...nada! "Preferred" means nothing here... Should I write more...? I'll leave it at that. Service here is like Elvis...it's left the building... read more

Maria was extremely welcoming, kind, and helpful. She made getting a rental car the easiest it's ever been. Thank you so much, definitely going to use Avis here again. read more