One of the worst experiences of my life. If you get anyone to answer the call, you were lucky. I needed to rent a vehicle from Utah to Las Vegas airport. Booked about one week in advance. Called and confirmed my reservation with Allison on 2/18 and she assured me that I wouldn't have any issues since I booked in advance and there would be plenty of vehicles for Sunday, 2/22 (today). Unfortunately she advised that she wouldn't be working the day of my arrival. Arrived today, NO ONE at the counter. There was a posted sign "SERVICING A VEHICLE WILL RETURN SHORTLY". Waited over an hour, knocked on the doors, no one...just unbelievable. Didn't want to miss our flight so we ended up searching a ride on Lyft and fortunately a nice man accepted the ride request from Utah to Vegas. If you want to take a gamble with AVIS of Cedar City, do it at your own risk, just have a backup plan. I DO NOT recommend. read more

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I made my reservation days in advance, arrived at pickup time and there were no employees from Avis at the pickup location for myself and another customer that was waiting for her rental. Both of us called the local number and couldn't reach anyone, had to call Avis corporate. Explained that I had been there for over an hour at this point and hadn't been able to find an employee to help with my rental. I was instructed to "wait a little longer" as they may be out to lunch. So, 2 hours into this rental, I ended up cancelling through Avis corporate as there were still no employees on site. I recommend using a different rental agency to avoid this headache altogether. read more

DO NOT Rent from AVIS in this town. You will be frustrated and disappointed, and worst case, you will not even get the car you reserved. They close early, they dont bring the type vehicle that we paid extra for, and they pretend to have no information on you as a customer of 20 years so they dont call you or email you. We just got stranded at the Cedar City airport without a car. We paid a taxi to return next morning. We got some sm.cheap car and the couple behind us got Nothing! Attendant would Not let us have it at 9am, though, bc the car Must be washed, and car wash dude doesn't arrive until 10a or 10: 30a or sometime today - to wash it. read more

Girl working the counter was vaping when I got there. I had a confirmed rental car and when I got to counter she said there were no cars. Didn't help or give any options. I was stranded. read more

Best rental car service we have ever encountered! We needed to exchange The car we had been given In Las Vegas, and were instructed to go to Cedar city airport. The lady, Dee, understood and got us into a good car quickly. She even washed the windshield to make our drive better! Greatest employee ever! read more

Had a VERY rough start to our road trip.. Car broke down in Cedar City and needed a rental ASAP. The nice blonde lady with the bob haircut at Avis rental at the Cedar City airport (didn't catch her name!) was an absolute angel in helping us figure out a quick and easy rental. I was very close to having a lil mental breakdown and she was so motherly and calming... talked me through the rental process using a debit card and out-of-state license, helped me locate the documents I needed to get the rental started, and hooked up some affordable rates! Between her and the mechanics at Steve's Shell (located about 8 min away) we were back on the road in about 5 hours. Slight delay but they definitely made the process much more manageable. Shoutout to Roxy at Enterprise too for being so personable! read more

The line moved quickly and the the car was great! What more to say?

This Avis car rental location was great. There was no line, it was super easy to find. The woman who helped me, Dee was quick, super kind and listened to what I needed. She helped me choose the best car for my trip and was very easy to communicate with about rental details. She was knowledgeable about company policy and kindly answered all of my many questions. I even asked for some tips about town and she helped. I appreciate that Dee had my reservation ready and clean when I arrived. Would definitely recommend this location. read more

Dee is just an amazing person. The world needs more people like her! Avis is lucky to have someone with such genuine customer service. I was in a bind, I could not find a rental car anywhere in Cedar City. I showed up to Avis and saw they were sold out, to my dismay. But Dee not only managed to scrounge up a car for me, she gave me a hefty discount for renting the vehicle for 7 days and because she has an absolute heart of gold. I want to be friends with Dee! I highly recommend this place and Dee. She will treat you right. read more

Avis in Cedar City, Utah really helped us out! We broke down the first day of vacation and had to take our car to the shop - not good news... we were carless... all the car rentals places were closed for the day so I booked online for the next day and we were in luck. Great prices, great car and very friendly service. Thank you Avis for helping us to continue our vacation while our car is getting fixed!!!! read more

A reservation for a vehicle was made on monday with an email confirming our rental. We received a phone call on friday, the day before travel, informing us that they did not have any vehicles for us to take to our destination. After several phone calls no solutions were made. All the other car rentals in the area were booked. Sorry dad, I wont be able to attend your funeral. I recommend you use Alamo, National or budget rentals. They are partnered and will help accommodate eachother in the event of an overbooking. Avis at the cedar city airport is independent and is a waste of your time and money. read more

Made a reservation online and got an Uber from the hotel to the terminal. They told me they had no cars available. While this was an issue with the booking system, they still represent Avis. They complained about the booking system, but if I owned that place I would be on the phone with corporate raising hell until it got fixed. They said they were at -22 cars, so that's 22 other customers who had the same experience I did. They also made me call to cancel the reservation rather than going into the system to cancel it for me. Maybe they don't have access to do that, but it seems like a common thing that would be done. read more

I've used several different car rental companies, but after using Avis, I don't think I'll use another. Dee is AMAZING and always makes me feel like I'm a million bucks. Pick up and drop off is super quick and easy. Will definitely be going back!! read more

My car broke down and I was stranded in the desert. Nearest town: Cedar City, UT. I really didn't have any other option, so I had my car towed in to town. On the way, I found that there were exactly two car rental companies in town and Avis was the only one with a car available. Given my desperation, they could have chosen to price gouge me. Instead, the guy actually went out of his way to find me a better deal on the rental price! On my return, the other guy was just as friendly. Incredible way to do business. Much appreciated! read more

I made a preferred member reservation to this location last week. When arrived to pickup my car on yesterday after dealing with my lost baggage from Delta, Avis was closed leaving me standed with no transportation to my hotel miles away in Cedar City, UT.When I called the 800 preferred number they told me I was late and there was nothing they could do either. My first visit to Utah from Atlanta. read more

Joe at Avis was seriously among the best customer service I've ever had, and this girl has rented cars hundreds of times. I appreciated his professionalism and patients figuring out my reservation mistake. I would definitely recommend renting a car here, and will do so again in the future. Thank you Joe! read more

Giving a 1 star review since it isn't possible to give a 0 star review. This reservation was a disaster from the onset. My wife and 2 small children had had to travel to Panama, we had made the reservation for 20 days, and it was going to cost a little over $600, plus $220 for the international insurance we got through orbitz. When my wife arrived at the Avis rental in Tocumen international, the staff there, including the manager told her the international insurance policy we had purchased wouldn't actually cover the rental car, and my wife would have to purchase their insurance are roughly $50 per day, this was nearly double the cost of the rental car itself. Suddenly we had to pay over $1,600, plus the $400 deposit or they would not release the car, leaving my wife stranded at the airport in a foreign country. I called Avis to find out what was going on, and the representative insisted that this was the local policy for the Avis car rental, and it was a valid policy. As if all of this wasn't bad enough, When she returned the car they told her that they would return the deposit after 48 hours, minus the amount that the car was charged for the tolls, they ended up charging her more than $60 directly. After calling their customer service line again,(and what a joke to call it that) they are now telling us it will take 30 days to get the money they put a hold on back. Do yourself a favor, AVOID this company like the plague. I'd rather get the plague than ever deal with Avis again. read more

I will never rent from Avis again! Rented a car at the Las Vegas airport. After driving for an hour the steering became UNSAFE at speeds above 35 mph. Called Avis and was told to turn in car at Avis in Saint George and get a new one. Went to the airport as I was told they are closed and have no cars due to runway construction. I was told by airport location to go to E 700 street location which closed at 3 pm. I then went to Cedar City location where they told me that they were individually owned and would not give me a car. The rude female at the desk {who didn't take her eyes off her computer screen) told me when I asked her "No I don't care about your safety. That is not my job." I asked her if Avis corporate would be ok with her saying that she is not concerned with my safety. She said "I don't care. They would be fine with it." I tried again at the Saint George location after I was given a case number from Avis. Again they declined me and said even if it was a safety issue they would not be able to replace the car. Again I called Avis and talked to a customer service manager who apologized for the Avis rental car Utah's rude behavior and lack of concern for my safety he said "they can be jerks". He attempted to have a new car delivered to me but it would come from Las Vegas or Salt Lake City between 2.5 and 5 hours away. Emergency Roadside Service was unable to get the car here due to the location. I put up the white flag and surrendered. To make a long story short I still have the car that I do not feel safe driving. When renting you have no idea which location is corporate or individually owned. Stay far, far, far, away from Avis Car Rental Utah. They DO NOT CARE!!!!! read more