Worst experience with Hertz at their McEwen Road location…read more Reserved on line. Need something larger than our Jeep Cherokee and that's what we reserved. Confirmed the night before and they confirmed they had a larger Luxury vehicle for us. Went to pick it up and it was smaller than our Jeep Cherokee. Extremely disappointing. Didn't want to put the 2000 plus miles on our low mileage vehicle. Well guess what - we ended up taking our Jeep! Will NEVER use them again nor will I ever recommend them again. I guess Gold Card Membership means didly squat to them.

This was the WORST car rental experience EVER!!!! It was the Crappiest piece of crap car. I was…read moreshocked they would rent such a dinged, dented & scratched car. when we opened the doors every seat was covered in stains. It was just gross! When I asked for a different car they insisted this was the 1 & only car they had. I found that hard to believe. I needed to rent this car while mine was being repaired. The other person responsible for the car accident insurance was covering the cost. Maybe this is the type of car they rent out in that situation. Regardless it was a horrible car & I refused it. I went to Enterprise & was quickly taken care of & drove off in a shiny new 2016 Jeep Liberty. That's how you treat customers. Dont waste your time with Hertz!!!!

So I reserved a car for vacation months ago . When I got there they didn't have it (same thing with…read morethe people in front AND behind me . They gave me another vehicle (smaller) for the same price. I left and stopped at a restaurant for breakfast and noticed considerable damage to the left rear. Went back and had them note it - I would have been responsible. Get home and all my luggage doesn't fit for vacation. Never again !

The worst customer service. Please give your money to a different company. They charge a $50 fee…read morefor canceling if you prepay.

I rented a car. I was told it had to be returned with a 1/4 tank of gas, the same as I received it…read moreor I would be charged every penny for the missing gas. My car was repaired twice as fast as anticipated so I returned the rental with 3/4 tank of gas. BUT WAS DENIED A REFUND FOR THE EXTRA GAS!!!!! What a double standard!!!!!! They would not return my emails and calls after denying me the refund. I will NEVER deal with them again!

This is the second time in two years where they took a reservation online, only to call just before…read morethe trip to tell me they cannot give me the vehicle I reserved. I don't understand how they can take the reservation and not fulfill, leaving almost no time to find another vendor. Very disappointing

Wow! Wish a great experience! The staff was so pleasant and accommodating. Super efficient…read more Just a pleasure doing business with them! Erica was amazing and very considerate! Highly recommend!

I have gotten screwed twofold by enterprise in two days. First by employee in Denver- they found…read moremy car keys in a rental my friends and I were in. They refused to give my car keys back to my friends/family for them to overnight the keys to me. (I was already on flight back to Ohio when they were found.) They said because I was not there- they couldn't give my keys to my friends who I did the rental with he did however take my address and info from them- and never called or reached out to me. Instead he gave them the generic #to call lost and found. Between 12/11 and 12/12 I spent 6+ hrs getting the run around with their lost and found department. $50 and about 1,000 gray hairs later after being directed to links that say, "error 404 website not found" and then later an email saying my items have not been found. Only to relentlessly lookup different emails and trying other #s for customer service to escalate the situation... Magically my keys were found and I had to pay to overnight them (which I guess is fine) but I had to land from that flight and leave my car at CVG accruing still over $24/day in parking fees everyday it's there. Which brings me to this location (I should have been wiser after the lost and found debacle but this rental car location was closest) I booked a car yesterday for first thing in the morning today so I can drive to CVG and get my car out of the parking garage with my spare key/drop the rental car at the airport. This as about $25 cheaper than getting a ride share from centerville to GVG. Well I had an Uber on the way to take me to enterprise at opening to get the rental and get this all taken care of,... nope. I just had someone from the location call and say essentially ," we don't have any cars to rent." So I had to cancel the Uber that was taking me up to enterprise.... and now have to consider just paying around $100 to ride-share out to CVG instead of the $73 I had been quoted for the rental. Why would they take my info and allow me to book yesterday afternoon- when they didn't have any vehicles available today for rental?! Their customer service/ lost and found department, and this branch have seriously missed the mark. I feel like helpless, powerless, and now kinda abused by enterprise, and will never utilize them again especially when there are so many other competing agencies out there. I feel like I have just been stuck in a robotic telephone automated nightmare and would like to spare others from this horror.

Since the name change from "Walker" to "South Dayton", the overall quality of service has…read morenoticeably declined while the cost has increased. To start, you can no longer schedule service through the Toyota App. Because of this change, I had to call and make an appointment the old-fashioned way--by actually speaking to someone on the phone--just to schedule an oil change. For comparison, Reichard Chevrolet offers a Fast Pass oil change with no appointment necessary. I arrived today at 6:45 AM for my 7:00 AM appointment and waited for the doors to open. As usual, check-in was done using a pen, paper, and manually writing down VIN numbers and damage notes. This process feels outdated, especially when dealerships like McCluskey Chevrolet have been using automated check-in technology for over a decade--and they offer free snacks, drinks, Apple workstations, and a dedicated lounge. When asked if I planned to wait for my vehicle, I said yes. Josh told me it would take about an hour. My vehicle was finally ready at 8:20 AM. Then came the bill: $93.39 for a basic oil change. When I asked why the price was so high, Josh explained that prices had increased a couple of months ago. It seems like everyone is jumping on the "tariff" excuse to justify higher pricing. For context: On 06/17/25, I paid $79.54 for the same service--before the name change. On 09/18/25, an oil change at Joseph Airport Toyota was $80.62, and they include free coffee and donuts. The price increase alone is frustrating, but the addition of hidden fees--like a "Document Storage Fee"--makes it even worse. And while coffee is free, you'll pay $1.75 for a single Pop-Tart. Overall, the combination of rising prices, outdated processes, and declining customer experience makes it hard to justify coming here when other dealerships offer better service, better amenities, and lower prices. You could save $12.77 by visiting Joseph Airport Toyota, and enjoy a more modern experience while you're there.

Randy Kepperling was great to work with. I did not feel pressured and he was knowledgeable about my…read morenew 2012 Toyota Prius. He responded to both emails and texting promptly. He was patient with me as we waiting for one of the financial officers to replace their printer so I could read through the deal thoroughly before signing. They did not add any gimmicky add-ons to the deal and honored their original quote, which was to simply drive it off the lot as-is. Additionally, he gave me a voucher to bring the car back to have the headlights buffed and cleared for no additional charge. I do not enjoy car shopping and Randy helped make it a painless process.

$20 to loosen my lugs, and the guy made me wait while taking 3 other customers ahead of me before…read morereturning my keys to me. Front desk worker gave off racist behavior, very disgusted with the service at the desk. The worker who changed it was very respectful and gave me 4 free lugs to make up for the front desk. If you're a black American please don't waste your time or money here.

They literally told me they forgot to replace a shock from 2 years ago that I paid for. So when…read morethey went to replace this shock they then call me to say that they did in fact replace it, but it's the mount that is the issue and that it will cost $210 and they can't compensate me for my time or the issues, not even a free oil change....do not go here.

Had a rental car went to return it lady working on x mas eve left 12 minutes early and I had to use…read moredrop key box I called customer service and they assured me I wouldn't be charged late fee.i went to make Shure in person the lady same one whom left early not only charged me Xtra day for rental she changed me gas fee stating I didn't fill car back u. Car was untouched I said you didn't check gas it was filled up miss . She wouldn't go out to verify then she seen the look on my face and stated she was going to review camera and I would be refunded for late fees no one could do anything for 5 days .this is a nightmare I deal with Ms Linda only this other lady is unprofessional and arrogant.

Dayton AIRPORT I…read moredid the pre check and I'm still in line after a solid hour. don't rent from them