Terrible experience!! I booked the reservation, confirmed…read morethe morning of the reservation was available. Hired a uber to take me to pick the car up and after arriving and waiting 45 minutes in the lobby the car wasn't available to rent. With approximately 25 cars in the lot available to rent I asked if I could rent anything and the answer was no.... No saying give me a minute to look or anything just no! I walked outside called customer service she said she would give me a free one day rental and I have no received that either through my email. I would NOT recommend this place. Poor customer service!!

Beware! I rented a car and returned it 1/6/25. 2 months later I received a letter in the mail…read morestating I had returned the car with damage and they were charging me for it. I asked to receive pictures and the other documentation they had. They sent pictures with no date on them. A report stated the date of loss was 1/13/25, which is a week after I returned it. They sent a picture of the mileage which was 25 mile more than the amount on the odometer when I turned it in. Someone obviously drove the car after I returned it and caused the damage. I'm still waiting on this to be resolved. I absolutely will not pay this

Overall service is typically top notch. Cars seem limited…read moresometimes, but I for what o needed for the most part. I've had to switch due to smoke smell a few times, but they were helpful and understanding. Prompt getting in and out

First of all, I want to recognize Erica, the manager over at the Miamisburg Centerville location on…read more725. She was extremely kind, friendly and went out of her way to get me cold water after my long drive. Also, she made sure I got refunded the money I needed to because of deciding to use my own insurance instead of the companies. The car was clean and drove great. I had an excellent experience there. I highly recommend you go to 455 Miamisburg Centerville Rd. and let Erica take care of you!!!!

Worst experience with Hertz at their McEwen Road location…read more Reserved on line. Need something larger than our Jeep Cherokee and that's what we reserved. Confirmed the night before and they confirmed they had a larger Luxury vehicle for us. Went to pick it up and it was smaller than our Jeep Cherokee. Extremely disappointing. Didn't want to put the 2000 plus miles on our low mileage vehicle. Well guess what - we ended up taking our Jeep! Will NEVER use them again nor will I ever recommend them again. I guess Gold Card Membership means didly squat to them.

This was the WORST car rental experience EVER!!!! It was the Crappiest piece of crap car. I was…read moreshocked they would rent such a dinged, dented & scratched car. when we opened the doors every seat was covered in stains. It was just gross! When I asked for a different car they insisted this was the 1 & only car they had. I found that hard to believe. I needed to rent this car while mine was being repaired. The other person responsible for the car accident insurance was covering the cost. Maybe this is the type of car they rent out in that situation. Regardless it was a horrible car & I refused it. I went to Enterprise & was quickly taken care of & drove off in a shiny new 2016 Jeep Liberty. That's how you treat customers. Dont waste your time with Hertz!!!!

I rented a car. I was told it had to be returned with a 1/4 tank of gas, the same as I received it…read moreor I would be charged every penny for the missing gas. My car was repaired twice as fast as anticipated so I returned the rental with 3/4 tank of gas. BUT WAS DENIED A REFUND FOR THE EXTRA GAS!!!!! What a double standard!!!!!! They would not return my emails and calls after denying me the refund. I will NEVER deal with them again!

This is the second time in two years where they took a reservation online, only to call just before…read morethe trip to tell me they cannot give me the vehicle I reserved. I don't understand how they can take the reservation and not fulfill, leaving almost no time to find another vendor. Very disappointing

This was my third--and final--terrible experience with Avis…read more My husband and I flew in for a family wedding and had reserved and prepaid for a rental car well in advance. When we arrived at the Avis counter around 10:00 p.m., we were told they had no cars left. The only options were a van or a lifted pickup truck with no running boards. I'm 65 years old and only 5'2". We also needed to transport family members in their 90s to a birthday celebration. There was no way any of us could safely get in and out of that truck. I couldn't even climb into it without my husband physically helping me. When I reminded the agent that we had a confirmed, prepaid reservation, I was simply told they had rented all the cars to customers who arrived before us. So what exactly is the point of making a reservation and paying in advance if Avis doesn't actually hold the vehicle? This wasn't an isolated incident. It's the third time Avis has failed to honor our preferred customer reservation. We accepted the truck because we had no other choice, but this experience was frustrating, inconvenient, and completely unacceptable. After three strikes, I'm done. I will never rent from Avis again, and I strongly encourage others to choose a rental company that actually honors its reservations.

Had a rental car went to return it lady working on x mas eve left 12 minutes early and I had to use…read moredrop key box I called customer service and they assured me I wouldn't be charged late fee.i went to make Shure in person the lady same one whom left early not only charged me Xtra day for rental she changed me gas fee stating I didn't fill car back u. Car was untouched I said you didn't check gas it was filled up miss . She wouldn't go out to verify then she seen the look on my face and stated she was going to review camera and I would be refunded for late fees no one could do anything for 5 days .this is a nightmare I deal with Ms Linda only this other lady is unprofessional and arrogant.

Budget Car Rental company "We simply just don't care!" What…read moreyou may not know that Avis and budget merged or one bought the other at some point. You may remember that Avis used to be the number two car rental company in the United States. And their motto : "We try harder" Well obviously after the merger Budget Rent-A-Car has changed their motto to "We simply just don't care!" The story of my 70 year-old wife and my three year-old grandchild along with my daughter and son-in-law in the airport at 2 o'clock in the morning the counter person telling my daughter that they didn't have the car that she reserved online. And then went on to explain to her that my daughter must not be very bright, and that reserve doesn't mean rented. No matter what they didn't have any cars. And there was nothing they could do. That's funny to me when they say there's nothing they could do. They have seven other budget lots in Indianapolis. Not only could they not get a car over in time for my children's flight they couldn't go get one when they realized they didn't have one and they rented the reserve car. We simply just don't care. It's as simple as that. It's overtly and obviously the budget Rent-A-Car Moto. My daughter called Budget Rent a car customer service today. Thinking maybe they could do something with the fuel bill. The four hours of inconvenience. The lack of human decency and common courtesy from the staff. And the customer service lady said in essence "We simply just don't care!" I get it. The reason there is very little customer service left is we don't demand it. What Budget/Hertz Rent-A-Car knows is" It doesn't matter how many 'one stars' they have. Doesn't matter that their Facebook page is filled with complaints. They don't even bother to hide them anymore. It doesn't matter if people are inconvenienced, that people are mad at them, because the facts remain. #1. People have short memories. #2. And The Big One For Them Is That They Know When The Top Car Rental Providers seel out of Cars When they are the Only Ones That Have Cars Left No Matter How Mad People Are At Them people will come to them to have a car. THey don't care if their customers don't come back to them!! There's 346 million people in the USA they'll still have a customer. So When if it doesn't matter if your rental car is there when you get there to pick it up then Budget Rent-A-Car is the place for you. To Budget Rent a car if your reserved car is there great! if it's not that's OK too. Because Budget rent a car their motto must be: "We simply just don't care"

They did not change oil, air the tires. I show up 2:02 get the car and she saw us and left, the…read morenext day we came back she on the phone and make comment about us what happen other day, attitude sucks. I would not come back ever again

Wow! Wish a great experience! The staff was so pleasant and accommodating. Super efficient…read more Just a pleasure doing business with them! Erica was amazing and very considerate! Highly recommend!

I have gotten screwed twofold by enterprise in two days. First by employee in Denver- they found…read moremy car keys in a rental my friends and I were in. They refused to give my car keys back to my friends/family for them to overnight the keys to me. (I was already on flight back to Ohio when they were found.) They said because I was not there- they couldn't give my keys to my friends who I did the rental with he did however take my address and info from them- and never called or reached out to me. Instead he gave them the generic #to call lost and found. Between 12/11 and 12/12 I spent 6+ hrs getting the run around with their lost and found department. $50 and about 1,000 gray hairs later after being directed to links that say, "error 404 website not found" and then later an email saying my items have not been found. Only to relentlessly lookup different emails and trying other #s for customer service to escalate the situation... Magically my keys were found and I had to pay to overnight them (which I guess is fine) but I had to land from that flight and leave my car at CVG accruing still over $24/day in parking fees everyday it's there. Which brings me to this location (I should have been wiser after the lost and found debacle but this rental car location was closest) I booked a car yesterday for first thing in the morning today so I can drive to CVG and get my car out of the parking garage with my spare key/drop the rental car at the airport. This as about $25 cheaper than getting a ride share from centerville to GVG. Well I had an Uber on the way to take me to enterprise at opening to get the rental and get this all taken care of,... nope. I just had someone from the location call and say essentially ," we don't have any cars to rent." So I had to cancel the Uber that was taking me up to enterprise.... and now have to consider just paying around $100 to ride-share out to CVG instead of the $73 I had been quoted for the rental. Why would they take my info and allow me to book yesterday afternoon- when they didn't have any vehicles available today for rental?! Their customer service/ lost and found department, and this branch have seriously missed the mark. I feel like helpless, powerless, and now kinda abused by enterprise, and will never utilize them again especially when there are so many other competing agencies out there. I feel like I have just been stuck in a robotic telephone automated nightmare and would like to spare others from this horror.

If you go to their office they say lot of good slogans which you cannot find it anywhere…read moreI am a Presidents Circle member Gold # 30108878 CDP # 1963804 - Sai Super Software Solutions Inc- I am the President of corporation. I have been always renting with Hertz- i am recently touched by these people. These are like Hertz System License-they are not even aware that i am a President circle or Gold # 30108878. Yesterday when I went to return the rental car and My Truck toyota tacoma did not have enough scrappers or the right now - Right now i went and got from Wal-mart. I am talking about yesterday. Brittany went out of the way to help out find the right ones help out and suggest how to live in Piqua, Ohio and Sidney, ohio really touched by all her gestures. I dont think anyone in the cold will go out of the way to do all this so late while the time of closing. Above all, she said you can park there so that you dont have to walk in the cold, you can drive the truck to get the bill-very humanly and considerate. This kind of gestures should not go unnoticed ever. They should be kept on the top of the best customer service. highly exemplary - she is always enthusiastic..she will be asking what can i do when you call her even though her manager Marissa is a great asset. She makes four reservations for me without any hassle-very kind, considerate. I cannot say more words for both of them. Please ensure for this rental L97859893- to send to the highest level district vice president or so, Thanks again Sri

I sent out a yelp message to automotive companies asking for a quote (service requested) on fixing…read moremy muffler. Weber's Automotive Service was very prompt to respond and I was able to get an appointment scheduled straightaway. The place is conveniently located and the staff are very friendly and helpful. They communicated well all throughout the service. They did an excellent job and for a very decent price. I'll be happy to come back for another service in a heartbeat. Great work!

On my way to a surgical appointment my left tire had a blow out on 75 and US35. The were very…read moreprofessional and helpful to fit m e in to change my tire. Even one of the mechanics went and got the tire. Great place. Would definitely recommend.