This is my preferred Mazda location even though it's an hour away from me. It's a nice and updated…read morelocation. They have a large waiting area with plenty of drinks and snacks. Juli has helped us multiple times. Both my mother's used GMC Acadia and my used CX-5. She's always super nice and helpful. If she isn't able to answer a question she'll check for you. Brayden is great with financing and walks you through the entire process. He answered plenty of questions in the days leading up to my purchase of a used car on the lot. Highly recommend!

Apparently they didn't want to sell me a car. Walked around their lot for a while looking and was…read morecompletely ignored. I'll go buy elsewhere I guess.

Over the years I have purchased or leased many automobiles from a variety of dealerships in the…read moreDayton area. Most of the sales people were more interested in their commission check and a quick sale than creating a pleasant buying experience focused upon my needs, preferences and budget. Ken Sparaco, at Castrucci Auto Mall - Honda, is a model example of a professional sales consultant. Ken's low key, yet upbeat approach immediately caught my attention. He listened to my current lease commitment, my needs in a new vehicle and my time frame for buying. Without skipping a beat he provided me with a couple of options on two different Honda CRV models. To make a long story short, my wife and I now own a new Honda CRV that we LOVE. Additionally, the process of arranging for our lease went smoothly and all of the terms of the sale were as previously agreed. NO SURPRISES! If you are in the market for a new Honda, I highly recommend you seek out Ken for your next car purchase. I believe you will be as impressed as my wife and I are with Ken Sparaco. Eric W

Service for oil change took a long time then they tried to sell me a battery they said mine was bad…read moreThey a girl for a service advisor and she took 15min to close my bill Ever time a go the for a oil change the keep trying to sell me battery. And telling I got something else wrong with cat.

Took my 2011 Es350 in for a battery light on. I suspected…read moreit was either the battery (2 year Lexus battery) or alternator. They put a drain on both, which is fine, but didn't put a hard pull on the alternator so it check out fine. Cost= $200 Light came on again. Took it to a local shop I trust, alternator failed on a hard pull. Lexus just wasn't thorough enough. Disappointing

Owned my 2008 is350 for 15 years. The subwoofer was having issues so I took the car in to replace…read moreit 10/2023. Cost $1,500 to replace 1 speaker. 6/2025 I took the car in because the subwoofer sounded worse than the first time. They charged me over $100 to tell me there's nothing subwoofer had an internal malfunction and there's nothing they can do because it's outside the 12 month warrantee. So very disappointed in the quality and service of Lexus. Poor quality, poor service.

Communication wasn't the greatest, I got a few calls from my advisor and he was generally helpful…read morebut at times he could be passive aggressive, other times he was really chill. The car was supposed to be serviced for a PCM issue but, of no fault on their end, were unsuccessful. I only mention this because they still tried to charge me for the PCM claiming they couldn't return it after it was programmed (which failed everytime at ~50%), but they also didn't complete the work. I firmly asked why I would pay for something I'm not receiving, I had to sit down with the manager about this and explained that I didn't want to pay for something that we would not be leaving with. He took it off our bill and we ended up paying the diagnostic fee, rightfully so, as we requested it initially and did receive helpful feedback on the vehicle aside from the issue we brought to them originally. This didn't particular sit well with our advisor as he had made some very passive aggressive comments about it during check out saying "i don't know how you talked him out of that, since you agreed to the service and we can't return it so now we have to try and resell it" Respectfully, not our problem.. the dealership will make up the $200 in parts pretty quickly if they truly can't return it back to Honda of America. Some of the comments made by various members of staff (advisors and techs) were said in a tone that made it seem that our issue was too much hassle for them. While this was SUPPOSED to be a one day fix, it ended up being close to 10 days and we ended up leaving without a fix (again, not THEIR fault, the situation itself was just not worth repairing by the end of it). Through out the process they kept reiterating the amount of time spent on the car and how "the tech isn't being paid for his time", which if that's true, which im skeptical of... I'm sorry, but again, I brought my car here for a problem and shouldn't be made to feel like the bad guy. Personally, I felt more like an inconvenience to them more than anything. It's not unreasonable for a customer to ask questions about what's happening with the vehicle, and to feel like I'm the bad guy after talking with the staff seems a little unexpected. Now, some of the other advisors I had spoken with while waiting were very kind, I think overall there was a lot of anger or stress revolving around this unusual issue we were facing and it ended up being regurgitated onto us, which isn't fair to us as the customer. TLDR; Communication is eh, it felt like dealership vs customer a lot of the time. I probably wouldn't come back here personally, mostly because Germain is closer to me and I've enjoyed my interactions with them (and they're easier to get ahold of..), I don't know if we just caught everyone on a bad day or what but first impressions mean a lot to people, the first impression I got wasn't very great. I'm sure the work is great, the prices also weren't TERRIBLE. I'd say they're pretty fair, especially for work from the dealership. I'd say this is more of a 2.5/5

I'd give their service department 5 stars except they apparently just changed their policy to start…read morecharging customers a 2.5% fee for using a credit card. That kind of fee on top of charging top dollar for service from a huge dealership is practically usury. This isn't a mom & pop shop. It's a huge dealership charging $100 for even just a basic oil change!!! Credit card fees are the cost of doing business. I will be reconsidering before bringing my car back - not because of poor service, but because of the greed of their management!

I can only review the service side of Jeff Schmitt as that is all we used. My husband bought a…read moreChevy Colbalt back in 2007 and we recently started receiving recall notices. Since we are no longer in Cleveland and close to where we bought the car, we were directed to Jeff Schmitt South. This would easily be a 5 star review had I not had to call back twice. The first time I called was in November of 2014 to set up an appointment. The guy that answered the phone asked for the recall numbers, well I didn't know what those were and he proceeded to tell me that they should just be on the sheet you received in the mail. I couldn't find them anywhere and asked if I could just give him my husband's VIN number to see what recalls needed done. He rudely said no and "oh, by the way we are booked up until February" then transferred me to some lady who had no clue why I was being transferred. She then tried to put me in touch with a place in Xenia, which is 30 minutes away from me to set me up with an appointment, but never got a call back, like she stated I would. I waited until after Christmas and New Years and called back the first week of January. The lady I spoke with was very nice and explained exactly how many numbers I should be looking for on my paper and where they were located. She also was able to get me in a little over a week later to get the recalls fixed. When I mentioned what the guy told me, she apologized and said your probably got one of the lazy mechanic who didn't want to do anything. Drop off and pickup was very easy and everything was fixed that we needed. The last lady that I spoke with and how nice the people at the service center where saved them from getting a terrible review. A tip I could give Jeff Schmitt, would be to make sure all your staff is trained on customer service if they are going to be handle the phones and speaking with potential customers.

Rip-off artists. Conmen. Scammers. Crooks. Flimsy flam guys. Dishonest. Greedy. Rude…read more Unprofessional. Uncaring. Soulless. Deceitful. These are just a few words to describe this "business". Both the cars this place have sold me have been junk. When I took them in for service I was charged a hefty fee for a diagnostic. So I had to pay them to tell me what was wrong with the car they sold me. I should have known this place was shady when Steve V left it.

While the review is assigned under "Jaguar of Dayton" (parent company), it belongs to the Range…read moreRover division. It had been a few months since I had driven my car, when in doing so warning lights started illuminating. Unfortunately, I was nearly an hour from home; fortunately, I was only a couple of miles from RR. Jerry and the couple of service techs were very helpful when I popped in on them in a mild panic. While simultaneously talking me off the ledge were they able to attend to the couple of issues necessary to get me safely back on the road. In the couple of times I've had to have my car serviced (both planned and UNplanned), this group has been nothing short of professional and highly service-oriented. Highly recommend.

I was looking to buy a vehicle. Excited after finding the perfect one online this morning, I was…read moresure today would be the day I finally bought a Jaguar! I just had a couple of questions... So I filled out the form on their website. I entered my questions and even included the vehicle VIN (I wanted to be sure they knew which vehicle I was interested in). The first email arrived! The salesperson said that they had not opened yet, but said I would be "my top priority when I return to the office". Also, they mentioned "We're going to work very hard to earn your business!" YAY!! An hour later a second email appeared. They were open! Oddly, it was a different person than the first contact. Oh well, no worries. This person assured me "We have received your request for information and we will be contacting you shortly." Okay, I would wait, I guess. Another hour, another email. At least it was the same person as the first email. They wrote: "We look forward to assisting you; what question's can we answer for you or additional information could we provide?" (sic) What? I had already asked the questions. They had already assured me they were getting the information for me. Now we were back at the beginning? Did they even read my first email? And who makes "question" plural by adding an apostrophe??? I emailed back, stating that I only needed to know what was in my first email. And I waited. And waited. But they never got back to me. Nothing. I checked the links in their emails. Their main site was "Not Secure" according to my browser. I searched again for the answers to my questions in their listing, but they had no detailed information listed. I don't think I want to buy a "luxury" vehicle from a company who can't read, can't get back to me, can't secure their own site, and (most of all) can't make a simple word plural. I'm honestly not sure if they even want to be in business.

Matt Castrucci Kia 3013 Mall Park Dr…read moreDayton, OH 45459 This dealership has caused me emotional distress, anxiety, mental anguish from what they done to me, and covered it up. I purchased a red 2019 KIA Sportage in Orlando, Florida and was almost paid off until I got a call from Matt Castrucci by the Dayton Mall Area, to come in to get a new car and trade in my 2019 kia sportage in the summer of 2024. A person's name was given to me for an appointment to see, and I went there and Rudy has greeted me, and gave me to someone else and not the person whom I am there to see. I was given a 2025 Kia Sportage that look like the same car I just traded in and plain, and I did my research online with them and multiple kia dealership about that same car, and found out they over charged me. So, I complained to them about it, and they didn't want to take the car back, but later on they did, after another kia dealership was going to switch me out. They switched me out in Feb/2025, and the person who sold me the first car was going into my car taking things out without my permission, he went through my car and found the paperwork of the car he sold me first, then handed it over to Rudy, and it upset me. Then I notice things were missing out my car, and when I confronted them about it, they don't know nothing. The car they sold to me next, was what I wanted, but! I didn't know they didnt provide me with GAP insurance on this new 2025 kia sportage prestige until 2026 of April. My car was hit by another driver who was at fault, and the car is now, which is totaled, I went to matt castrucci, and they told me i didn't have GAP insurance through them. I AM HURT, LOST, AND WITHOUT A CAR, AND WITH A REMAINDER LOAN IF ANY, I HAVE TO PAY OUT OF POCKET.

It is incredibly frustrating to schedule an appointment, show up, and face delays just because a…read morebusiness is understaffed. Booking appointments that a team cannot handle damages trust and wastes everyone's time.

They can actually treat their buyers, with more respect, especially their Finance Company, CNAC…read moreFinancial. If I had ever been more than 10 days late, they would threaten to repo my car. Yet after I pay it off they say it will be 30 to 45 days before I get my title. WTH? How is that fair treatment. Do yourself and your credit history a favor and don't use them. You are better off, and get treated better at drive time.

The Service dept there is fantastic. Up front with you, keeps you posted and fair pricing. Guy who…read moreruns the desk if great for as much as he does, always checks on his customers. Appreciate you guys

Wish I could give it 0 stars. Offer $1,800 for an older veh, it's fine, it's an extra we had…read moreinherited. Read the reviews before going and still went... Final offer they gave after an 'inspection' was $500... For a fully functional and pristine inside and outside car. It's older, we're not asking for a lot, 13 years old with 99k miles and not even worth the parts I guess? $500 is if it is inoperative junk, be so for real. Skip and find a different service. EDIT: I went with Carvana the very next day, they actually stand on the online offer they give you. Just be honest about the car condition.

Absolute scam artists. Went here to sell a vehicle after receiving an offer from them. They gave me…read morethe run around and refused to honor the offer, offering considerably less. The manager refused to come to the floor to talk to me. The staff is incredibly rude. Screw this place and it's employees.

Thanks to the Dixon's automotive for diagnosing and solving some running issues with my Ram truck…read more It now runs like a top! Paul and Zack are very easy to talk with and clearly walked me through the vehicle issues. Very fair pricing and will trust Dixon's again for my repairs. Symon

I brought my 15 year old Toyota Prius in to analyze whether or not I should keep the vehicle or…read morereplace it. The apparent extensive diagnostic was impressive. My "brakes" "traction control" & "ABS" lights were on! They told me it was not my ABS unit & told me $2,600 would fix the brakes & I thought "I'll keep the car" because that wasn't too much! Less than 12 hours after picking up the car all the lights were back as well as the grinding noise! They bled the brakes several times but again less than 24 hours the lights & grinding were back! Now they thought the ABS might be going bad??!! But they said the brakes were safe. After taking it back the 3rd time they said the accumulator was bad & it would be $3,500 to fix it! This was exactly the position I want ed to avoid! $6,100 and I shouldn't have kept the car! I was referred to the owner who I told this was exactly the "good money after bad" position I was trying to avoid! The extremely unprofessional owner hung up on me intentionally 3 times! I wasn't yelling (or screaming obscenities) like I wanted to but the owning said he wouldn't help at all & hung up on me! One of his other employees thought he would help too by the way! Maybe this place is good for oil changes or wider blade installations but anything more complicated than that you want to avoid wasting your time & money. My UNSAFE (verified by another better auto shop) Prius still has all the lights & the grinding noise it originally did! That supposed 36 month warranty didn't last even 36 hours!