Best service Pick up and dropoff works awesome Staff informative customer service very…read moreattentive

Called twice about a credit that they were supposed to give me on a luxury car that I rented that I…read morecould not drive and returned the next day due to a loud noise on the front passenger axle and very unsafe to drive. I was given another car the next day and it was not even washed. I talked to JT and Quinten twice about a refund for my charge and said it would be credited since Dec 24th 2024. Customer service is a zero.

I just picked up my car and could not be happier. Andy was a huge help. Not only did he call me…read morelast night when I was late for my pick up, but he offered to stay late via voicemail. Unfortunately, I did not get the voicemail until too late. I showed up today hoping to still be able to grab the car and Andy had it waiting for me. I was in and out in a matter of minutes and will be able to see my family as planned. Thanks Andy!

This place is the worst. I booked a moving van weeks ago to move my daughter into her dorm. At…read more5:15, the night before, they call and leave a message saying my reservation was cancelled because they "didn't have a van come through." What? What's the point of booking a van and paying weeks out if they don't have enough vans when it's go-time? If I'd cancelled on them less than 24 hours out I'm pretty sure they'd charge me. What was most infuriating was how nonchalant the guy was. He acted like it was no big deal. I should just call customer service and schedule a new one. Budget Oak Park screwed me at the last minute on this. How about THEY arrange a replacement through Budget customer service?!

There are some customer service experiences where you walk in expecting the usual: pick up the…read morekeys, sign a few things, pretend to understand the insurance options, and leave with a rental car. Then there's the Enterprise in Oak Park. I've been to this location five times now, and every visit has felt less like renting a car and more like being quietly shepherded through the process by people who have somehow figured out the secret to dealing with the public. At the center of it all is Sam, the manager. Sam is excellent. If you aren't disarmed by his eyes, you'll be disarmed by his calm, astute nature. The man can read a room like he's got subtitles turned on. He knows when someone needs an answer, when they need a moment, and when they've already explained their problem three times and just need someone to say, "Yep, I've got you." He listens. He's friendly. He's personable. And, perhaps most impressively, he manages to maintain this level of composure while working in an industry where customers presumably arrive every day with some combination of a reservation, a problem, and a story that begins with, "So, you're not going to believe what happened..." And then there's his team. They're kind, detail-oriented, pragmatic, and genuinely attentive. Every customer is treated like they're the only customer in the world. Five visits in, I've yet to witness the "next!" energy that can make customer service feel like an airport security checkpoint. Instead, there's patience, warmth, and an obvious commitment to getting things right. That's a reflection of Sam. Good managers manage. Great managers set a tone that everyone else seems to absorb without realizing it. His team clearly trusts him, and it shows in how they treat people. At this point, I have to assume Sam is on some sort of trajectory. If he isn't running Enterprise in 10 years, I fully expect to see him running security for Taylor Swift--calmly scanning the room, reading the temperature, and quietly deciding who absolutely does not need to be backstage. Give it another five years and he'll probably be her writing partner too. In summation, this is exactly what good customer service should feel like. I've had five excellent experiences at this location, and Sam and his team have earned my trust every single time. If every Enterprise location had a Sam, the rental-car industry would have a much better reputation. Five visits. Five great experiences. Highly recommended.

We only dropped off here on the one way from Colorado, but everyone was nice…read more The lower ratings is because after being asked if I wanted a paper copy, nobody ever spoke to me again. The location is convenient and the drop-off was pain free.

I will always get a rental from them if my own ve is not giving, I can always depend on enterprise!…read moreespecially at this location, it's local and not a hat to get to and the people that works there are all amazing and ready to get you in and out! Always recommend.

They are kind, good at their jobs. There is a huge problem…read morethough - they do not answer the phone! I had a rental while my car was being worked on at Caliber Collision. Had a question, but was on hold for 35 minutes before hanging up. This happened 3 more times. I thought of it again when they left me a message to call if I wanted to tell them about my experience (yeah right!), but decided maybe this day would be different. No it wasn't. I'd like a call, actually. I still have a question. I had a nice black Chevy tree.

Visited on June 11 at 4:26pm, didn't get employees names but I wish I had. I had a reservation at…read more3pm got caught up with things and was an hr and half late for pick up. They didn't even acknowledge me walking in. When they eventually did, they claimed they could only hold a reservation for an hour max and they didn't have a car for me. I looked it up, Hertz should hold your reservation for 2 hours so I'll be calling corporate tomorrow about a training opportunity for the staff that was present. The reason for the bad review is how I was treated. Ok fine you don't have a car, but that's no reason to verbally attack me. They were antagonistic and extremely rude. I got yelled at in front of 4 other patrons for 'showing up late and my car being given away was not their problem'. Very unprofessional and apparently don't know their own corporate policy.

Not the most enthusiastic location to deal with. I stood in the closet sized office, for about…read more5mins. before one of the two associates, even acknowledged me. When I finally was acknowledged, by the associate everything went smoothly from there.

By Far one of the Worst Experience with this Company! Okay So Nov 28 (sat thanksgiving weekend)my…read moreparked car in Front of my home got rear ended by one of their rental car(2016 jeep wrangler) The driver who apparently was not an authorized driver of this car tried to to a hit and run ! That is already breaking a contract when a rental car is signed by someone to being the only key holder. Correct okay So Keep in mind my car is in front of my house so of course my parents are awaken from a big loud noise outside it is around 2 a.m so when my parents look out the window they realize they had hit my Car, so as soon as they see they went ahead and woke me up and tell me that the car that just hit my car was outside ! that's when i must of raced out my house to go see what had happened so when i got out and started walking towards the jeep that had just rear ended my car was still in the corner, and slowly tried to drive away so that when i had to road rage chase him, I'm beeping beeping trying to have the driver pull over that's when he rolled down his window and He pretty much looked either drunk or drugged african american man prolly in 30's and a Female passenger which apparently to elco since the key holder being a female was not driving they wont pay for the damages on my car ? Anywho so we exchanged words by a stop sigh and that's when i tell him do you realize what you just did are paying for my car damages ? And he goes what? Whatt ? Alright pullover and so i did & but clearly his not in his right mind so this man wants to go head and drive off, so I literally drove after him for a block , that's when i was trying to get a clear picture of his license plate so that said this guy is not giving up and i had to just stop going after them. That's when i called Chicago police and made a hit and run report 30 mins later and of course the jeep wrangler bumper still by the accident scene and when they searched the car plate # it ended to enterprise Rent a Car rental (lombard), so i get a hold of the rental place i get send to elco to submit a claim which i stated what had happened and after 3 days they get a hold of the renter ? Rlly she stated she was not involved in any accident and when she saw her car sat it was already like that and she claims she was the only access to the car keys, So is this ignorant lady is denying the hit and run and also breaking contract with the rental place for having that male drive the rental ofcourse she already deep in hole so all she can do is lie now, They are so lucky they weren't caught by police that night because ohh boy would of been sleeping real warm in a jail cell ! They don't leave me no choice to sue this lady now She's about to have the run of her life, it is not okay it would be so easy to just admit the truth and have consequences for your actions grown as people karma rem that ! & elco if i can sue you as well i will because you aren't dumb of course regardless your cars get fixed right away ! & your so smart in order to not get my car fixed which happened with their rental regardless of who was driving it, they will go head and take the rentals side even if you clearly have proof just for them to pocket their money ! Cheap as company not taking responsibility for their drivers actions. How can they have such dumb work ethic people doing claims or accident investigation when clearly all the evidence is on their faces. Ignorants most horrible company ever dealt with !

Rented a car from Budget Car in Chicago on 12/29/18 at around 1:30PM, to be returned at Milwaukee…read moreair port on 12/30/18 at 4:30AM. When I arrived the rental counter was closed. There was a box on he counter, with instructions to place the key and the paperwork into it. A few other customers had the same situation while I was there. I received a phone call 1/7/19 asking when I was going to return the car. I explained that the rental counter was closed and that I put the keys in the box 12/30/18. I had her check that I was not charged for the extra days, she told I was only charged $34.40 my original cost. When I received my credit card bill on 2/1/19 and I was charged $150.45. I called the customer service 800-214-6094, they told that the car wasn't checked in until after 1:30PM. So that meant I had the car over 24 hours and that was the extra charge on my credit card. I explained every thing again. After a long conversation I will be receiving a refund of $116.05. I will have to wait until my next credit card bill. It is not my fault that the rental counter was closed.

Pick up of car was a breeze. Fast and easy. However, upon dropping off the vehicle, no one was at…read morethe desk. But there was a # to call on a sign posted if no one was at the desk. So I called. No one answered. Waited 10 minutes. Finally she arrived from the back. Went to inspect the vehicle. She came back and told me there was dog hair in the back of the vehicle. She showed me. I nearly laughed out loud. There were maybe 5 or 6 hairs stuck on the back seat. Um, ok, I didn't have my dogs in the vehicle, but obviously hairs stick to clothing and transfer. She said I had to go take it and vacuum it out at a car wash or else they would charge me $250. What a joke. Even though they were still going to vacuum out the vehicle themselves after I brought it back. I said "don't you guys vacuum out the vehicle???" And she said yes. So she still made me drive to a car wash and vacuum out the 5 minuscule dog hairs she found. Needless to say, I'll never use budget car rental again nor will I ever recommend them.