I just picked up my car and could not be happier. Andy was a huge help. Not only did he call me last night when I was late for my pick up, but he offered to stay late via voicemail. Unfortunately, I did not get the voicemail until too late. I showed up today hoping to still be able to grab the car and Andy had it waiting for me. I was in and out in a matter of minutes and will be able to see my family as planned. Thanks Andy! read more

Do Not rent from Budget rental car. They are NOT customer service focused at all. Their customer service will send you to the location and the location will send you to customer service. They refuse to explain charges of any kind and if you return a car early, expect maximum charges which are chosen by the specific office where you rent. read more

If I could give zero stars I would beware of this place liars and thieves ...we rented a car it was dirty inside and out even the trunk he did vacuum the car out on request ....We got the car at a 1/4 tank of gas was told to return it the same way I returned the car a little past 1/4 of a tank more than what I was given it on ... the Gentleman asked was it on full I said no I returned it the way I got it a little more he checked the system and said okay Then stated I was checked in Well I get charged should have been 361.95 I was charged 440.95 on my card for 78.00 worth of gas because the car was not on full what the hell how is this okay to do for me it is not and I will be disputing this with my credit card company I had never used budget and in my life I will never ever again PEOPLE PLEASE BE AWARE OF THESE THIEVES AND LIAR AT THIS LOCATION read more

This is an unusual place of business. I completed all the forms for renting a car, including payment. When I clicked on the final button I was sent to an odd webpage that said: Everyone Gets a Little Lost. This is not what you are looking for. Please use the navigation above or start a new reservation here. We are sorry, the site has not properly responded to your request. Please try again. If the problem persists, please Contact Us.0999 Reference Number UN-1753815744131-46944 (this included characters that yelp doesn't allow) There is a telephone number listed in their website, but when I called it, on a Tuesday afternoon, i only got a message saying the call could not be completed. Wow. read more

A good establishment where we could pick up and drop of at locations that weren't big business centers with a good quality vehicle at a very good price, just had a small hiccup when trying to check out and a small issue with the car sensors a couple days into the rental. Would recommend going again! read more

Seriously. Just do yourself a favor and don't do business with this company. 10 minutes before were supposed to pick up our rental (which we reserved days ago), the employee calls to say that they don't have a truck. To add insult to injury he stated that he knew about this news last night but didn't call because his "system was down". He then stated that we could call customer service to find a replacement truck. How do you run a business like this? read more

Had arranged to rent a car for an upcoming trip to Alaska. The car was not inexpensive. I thought all was good to go. Received an email saying they had a "glitch" in their pricing and canceled my reservation. They invited me to rebook. Went online and prices were an additional thousand dollars. I tried to argue it, but apparently, they can cancel your reservation at any time and raise their prices. "It's in their contract." How is this even legal? Good luck if you decide to use this company. By the way, I did rebook...from someone else! Never again Budget!!! read more

One star is too much for this place. You can make a reservation but doesn't mean anything. I got there and they did not have a car ! Has to pay Uber home. So not rent from Here service is terrible owners are extremely rude and will blame corporate! When it's all them. I called corporate and they said independently run. Also they looked and said they were over booked. They want to get the highest dollar so they don't care who they screw ! read more

DO NOT COME HERE! THEY DO NOT DESERVE YOUR BUSINESS!!! I had reservations to rent a truck here and was basically told that your online reservation does not mean a thing to this lady in charge of the Budget rentals. Avis is also at this specific location. The lady was rude and never offered alternatives to help me find another truck with another Budget company nearby. She was just concentrated on cleaning on the car that she was working on. What horrible customer service! I left very inconvenienced and called U-Haul and they were able to find me a vehicle right away! read more

I come to Chicago frequently and always rent a car during my stay. This was my first time using Budget. This particular trip, I was in town to be a bridesmaid in my cousin's wedding. On Thursday, 7/18, while on my way to the rehearsal I got a flat tire. Unfortunately, me and four other cars that simply could not avoid a large car piece that had broken off and was bouncing around a busy intersection. No big deal, I thought, because my fiancé came with his mother's car to assist me in changing the tire. Lo and behold there is NO spare tire in the vehicle! There was, however, an inflation kit. This did not help because the tire was so shredded that the inflation kit was completely useless. We contacted roadside assistance. I was on the phone with the woman for over an hour. She assured me that someone would be out in 45 minutes to simply trade out the vehicle with a new vehicle. Seemed easy enough. I was so grateful to her for making a stressful situation infinitely less overwhelming. We received a text message from roadside assistance with the towing company information and ETA of one hour. So, my fiancé and I waited. About an hour went by and we were still waiting, so we decided to call the towing company. They never received the order to come to our location. So, if you're keeping track... This is over an hour on the phone with roadside assistance and now an hour waiting for someone who was never scheduled to come. Again, I contacted roadside assistance and shared with them what occurred. The gentleman that I spoke to informed me that the woman I originally spoke with never completed the request, which is why it was never sent to the towing company. So, we were, in fact, waiting on the side of the road for an hour for nothing. He said that he would now have to complete a new request and the ETA for a towing company to come out would be approximately 90 minutes. At this point, I had already missed my cousin's rehearsal at the church and I wanted to at least make the dinner, so my fiancé and I came up with a plan. I was not able to leave the car on the side of the road where I was, so we decided to take my mother-in-law's spare tire, put that on the rental car, he drove that to his mother's house, replaced the spare with the flat tire and I would take his mother's car to my event. I just asked that Budget please pick the car up from my mother-in-law's home. On my way to the rehearsal dinner, I received a phone call from Budget asking if I wanted to wait for a new car because they had someone who was in my area that could trade the cars. They assured me this would be within the next 20 minutes. I was already on my way at that point, so I thanked them for the offer but declined as I did not want to wait any more than I had. This whole situation was a total of four hours. I got to the rehearsal dinner over three hours late. I was still getting text messages and phone calls from roadside assistance up until 9:00pm. They did not pick the vehicle up from my mother-in-law's house until 9:00pm. I was just thankful that I didn't decide to sit and wait. Sunday, 7/21 I received a text message stating that my car hadn't been checked in. So, I contacted Budget to check the car in. I planned on calling Budget to share the frustrations that I encountered once I returned home because I felt like it took up enough of my trip, but I spoke to someone that day. I shared my confusion as to why every vehicle doesn't come with a spare tire and then my frustration with the entire situation that occurred on Thursday. The man I spoke to was apologetic and offered me a $50 credit for my troubles. I asked to speak with a manager regarding the matter because I did not feel that this was sufficient. The manager I spoke to was very short with me and provided me with no reassurance on the matter. He stated that $50 was all they could offer and ended the call. I truly don't care about the money, I planned on paying for the car regardless, but I feel that there should have been more of a desire to make my experience a positive one and that just simply was not the case. I had no intention on pursuing this any further, however this week I checked my credit card statement and I saw a charge from Budget for $59.86. I checked my email and there was no receipt sent as to why I would have been charged. So, again, I contacted Budget. The man I spoke to told me he would send me an email with where I could send the screenshot of my charge. I never received that email, so now ONCE AGAIN, I am on the phone with this company requesting assistance in rectifying their mess! So, unless you enjoy wasting your time and energy, I urge you to look at other options than renting a vehicle with Budget. read more

I always have bad experience when I come here. I should have not came to this location and followed my first mind. You would think that since it's in your neighborhood it would be convenient. No way... the worker gets upset when you rent a car the same day. They will take your money and tell you later you cannot rent a car. They leave water running that runs down the alley behind them and make the alley slippery. Won't be going back. Following my mind next time. read more

This place deserves zero stars DO NOT rent a car from this place i returned my rental and they charged my card again after I left and when I called I was told because I brought the car back late even tho I returned at the same time as pick up and then told me he couldn't help me and hung up DO NOT rent from this low budget rental place check your card statements if renting from them read more

I reserved a car to rent for some important travel out of Chicago at the Budget Rent A Car on Division Ave. in Oak Park, Il. I showed up 10 minutes early. I was not impressed with the office, which was a dilapidated structure on stilts. Upon entering I was told the "system was down" and I could not process a rental car until it was rebooted and up and running again. I waited almost an hour as nothing to fix the problem worked. I asked to be contacted in a couple of hours if the rebooted system came up again. I asked if another branch's rental car could be brought to me. I was instead told to drive to Logan Square where I could get another Budget vehicle. This place will never get my business again. The office is a mess, the yard is jammed with parked vehicles, and everything looks like a disorganized mess. There was a reason the computers and phones were down at that place....squirrels must've chewed on the wires or a rotten piece of timber ripped the wiring down ! Avis/Budget, fix this branch up and get it out of 3rd World standards. read more

What a joke. The person who waited on me was very nasty and unconcerned. His name is Shaq. I had a reservation for 10:30 am and I got there around 10:00. Instead of telling me that it would be an extra charge to pick up early the total come to $116. When I questioned it, then he reversed it. Their insurance and $29.99 a day and everyone else's is $9.99, total rip off. He didn't write down everything that was wrong with the car, like the leather on the drivers seat being torn. I will stick with Enterprise. read more

Very professional and clean cars. The manager Andy was very helpful in dealing with my situation. Thanks again and we will be back.

Dreadful experience literally had me tears! First he calls me and tells me he has no cars and to come in the afternoon. Then when i show up, he REFUSED to rent to me because of what he claimed was Budgets company no debit card policy . My business trip was totally ruined! BTW On Budgets car rental common question FAQ page it says "In most instances, no, you don't need a credit card". read more

Do not rent from this location. We made reservations, reconfirmed them via live chat online the same day, then got to the location and were told no cars were available. None. No offer to upgrade or downgrade to a different model. No offer of discount. No referral to other locations in the area that might have vehicles. We were told we should have called (again, we verified via the website in advance). The manager was extremely rude and unapologetic. Your 'reservation' is meaningless here. Don't bother. read more

I walked in and the lady behind the counter looked pissed off while helping someone. The man was walking around on the phone like he was talking to his gf. When he got off he told me my reservation was cancelled. Nothing else. No effort to try and help me find a resolution. So I left and found a vehicle at Hertz. read more

My wife and I rented a Prius for a trip to Atlanta. Everything was ready when we arrived and the gentleman that helped us was Charles. He was so sweet and helpful and even saved us 100 bucks on our week long rental. We will definitely be back for our next trip because of his excellent customer service and great attitude. He made our day! read more

This is my "Go-to" car rental agency in Oak Park. I have always had excellent customer service with the Oak Park Budget rental. The owner is particularly helpful. The cars I've used are pretty great, too. Thank you, Budget Oak Park for making car rental so easy for me and my family! read more

OVERCHARGED! I'd give zero stars if I could. Midway Airport. Gave us an upgrade we didn't ask for.

Great customer service! Vickie made this rental experience incredible. I was in and out in minutes.

Stay away from this place! Very rude and unhelpful. I made a reservation at Avis to pickup a car on a Sunday at 12PM. I called this office the day before to confirm my reservation, but the lady who answered the phone told me there was no car available at the moment and I should call back on Sunday morning. I did call back and same lady said yes she had a car at the moment. I asked her if that means I will have a car when I come at 12PM, and she said no because there are other customers. I asked her if she can not garrenty to have a car for me, so I should change my reservation to a different location. She said she didn't say that, I should call back at 11:30 to know for sure if she has a car for me. I asked what will be my option if she doesn't have a car then. She had no answer. I asked her by what order does she distribute the available cars, will the preferred customer with a reservation have a higher claim than someone walk-in, she hung up the phone. I was so upset by her rude and unhelpful attitude, I changed my pickup location to the Midway Airport Avis. What is the use of a reservation? What is the use of being a Preferred member? Nothing, with this terrible location. read more

I rented an economy car online for a Thur-Mon trip. When I stopped by on Wed to see if I could pick up the car earlier on Thursday (instead of at noon), Andy informed me that yes I could but it would cost more - the weekend rate didn't start until noon. Thank you Andy!! I didn't really need it earlier and I certainly didn't want to incur more cost. Then when I came to pick it up Vicky was as sweet as pie, even though she was working on her birthday. The car was great, the value was excellent (at least $70 less than others in the area), and the pick up and drop off were easy. Very satisfied! read more

Would honestly give zero stars if I could. First off I want to say is you should not use a debit card when trying to rent a car from here. They accepted, and took out, that payment IN FULL for a van we thought we'd be getting. Seeing as our payment was taken in full we thought we'd get it without a problem, but were told we needed a major credit card upon arrival. An entire day and difficult process later we were left without a rental and possibly not even a full refund. They should really change their system to only accept major credit cards to avoid this problem because in that two hour time frame there were three other customers who were stranded and left without a rental because of this same problem! Thank you guys for ruining our holiday and not wanting to give us all of our money back. read more

Service with a smile! I am 100% satisfied with my car rental experience, and will gladly return to this dealer the next time I am in need of a rental vehicle. The Hyundai Santa Fe I received was beautiful, clean, and ran like a dream. The convenient neighborhood location can't be beat, and I was treated with the utmost courtesy, friendliness, and respect. I booked through the Budget website, and got a very reasonable rate for a 5-day rental. I'll be back! read more

My rating is a zero. They charged my card but did not give me my rental. Called corporate on 11-21-17 AND 11-22-17, spoke to Aranxa, Bruce, Monica and Bella, all Budget employees, who did NOTHING to resolve the situation, plus Bella hung up on me! The location manager, Andy Hamdan, was yelling at us and was very unprofessional. This place does not deserve your hard earned money or your precious time. I HOPE I at least get my money back now that my family and I just had our Thanksgiving ruined by people who clearly do not know the meaning of family quality time or they simply just don't care. AWEFUL PLACE, AWEFUL PEOPLE! read more

Worst place ever don't spend your time or money at this place. They take your money from your debit card and don't give you your rental. The manager is a scumbag, has no business working with people. The lady behind the counter will not help you if it's near closing time. Thanks to these people my Thanksgiving was ruined. Thank you Budget, you really know how to get the holidays started. read more

This place is awful. Do not go here unless you look forward to rude and incompetent service. Reserved a truck the day before to make sure it was available the next morning for my busy day of moving. Got there 5 minutes late and the guy had already rented the "reserved" truck. Then he proceeded to yell at me that I could not park my car in the very empty lot and that I was to park in the street which was only a two hour limit. So I asked the rude salesperson where was I supposed to leave my car for the whole day. Certainly in the street was his response. What, so I can get s ticket or worse, get towed? Back to the point. . So no truck. I tried reserving another one. The website said there would be one available an hour and a half later, at the same location. Went inside after waiting and was told "rudely", that no matter what the website said, that there would be no way there would be a truck there at the appointed time. What kind of rental place is this? I left in a huff and went to Penske, had a truck and was on the road in fifteen minutes. This place has definitely lost my future business as I will not be going bsck there ever again. F- Negative stars. Horribly rude salesman. read more

They could not get me the car as promised, but swiped my card anyway and authorized $100, which was held for 3-4 day. Agent rude and unapologetic, explained my problem was reserving the car online. They have no connection to online reservations, and that I should take my concerns to their online agents. read more

I need to inform you about the worst rental experience I could imagine. I reserved a 12' truck to be picked up at 9am on a Sunday. I was moving from Chicago to S. Louis that day and needed the truck. During my booking there was a disclaimer that if a 12' is not available, a larger truck may be substituted at the same price. When I arrived at the facility there were two 16' trucks in the lot. I figured I will have to drive a larger truck. Except when I got inside, there was another customer that had rented a 12' truck ahead of me in line and they were taking one of the 16' trucks. I thought "Okay, there is still one more truck". But I was refused the last remaining truck because it was "reserved". I HAD A RESERVATION TOO. What makes that reservation more important than mine when I am there at 9am and have a full day of moving? You can reference the disclaimer when booking but the confirmation I have reads "XX XX, Your Truck Is Reserved!" There was no further explanation as to why I was not allowed the truck. They did find me another truck but it was an hour out of my way. A full day of moving was made 10x more difficult by Budget's incompetence and I feel completely taken advantage for as a customer. read more

I was having trouble with my vehicle, so I rented a car from another rental agency. When I added on days, my rate DOUBLED from $25 to $50 a day, so I decided to try another rental agency & found Budget in Oak Park. Not only was it quick & easy getting in & back out with the vehicle, when I had to add on time, they kept the rate the same, not jacking it up taking advantage of an already bad situation. They were polite & helpful each time I called &/or came in. I will DEFINITELY be recommending & using them again. read more

I booked an Avis car through Costco and picked it up on August 1 at about 9:15 a.m. I guess Budget and Avis are the same company because both were listed at the location and the woman who helped us had a Budget shirt on. Anyway, this woman was awesome. Super attentive, helpful, and could not have give us better service. Let us pick between three different cars, and marked all the many scratches and dings meticulously. Bottom line, got a car that worked for us, and excellent customer service. Her employee i.d. was 88779 read more

WORST RENTAL PLACE!!! I give this place ZERO stars. Worst rental experience ever. My family had reserved a rental for the holidays. It was paid for and everything. Went to pick the rental and turned out that we couldn't get it. The lady at the counter was rude, and said that we couldn't get out rental because they don't take debit card transaction. Something they should say online, which it doesn't. She said that she couldn't do anything for us. She gave us the 800-621-2844 number to call, and they were no help at all. We got transferred to 3 different people and they were all contradicting each other. I spoke to Anxxa, Bruce and Monica. None of them were able to help me out. I went back today to speak the manager and he was another ASSHOLE, who shouldn't be there, especially because he doesn't know how to talk to customers. Now they said they will refund our money, but it might not be the full amount. And at the end of the day, we weren't able to travel for the Holiday, ruined it for the family. read more

ZERO STARS! If I could give less than that I would. Budget Rent-A-Car is awful to begin with, and this location is bad even by Budget's standards. Mr. Hamdan is incompetent at best, a crook at worst. I'm dealing with several problems at once. Prepaid a reservation, then took a cab to Budget's Oak Park location, which is a little trailer. Very fly-by-night. Mr. Hamden told me the car wasn't available yet but would be in ten minutes. I waited forty minutes, then Hamdan wouldn't give me the car because he said my debit card was no good. Fine. But that didn't stop him from charging me $200 anyway. With my car broken down and my wife in the hospital, I'm now short an extra $200 and still have no car, with Budget Rent-A-Car in no rush to issue a refund. Please, people... if you're in Oak Park and need a car, any other option is better! Heck, you're better off taking the bus! Andy Hamdan and Budget are good at taking your money and giving you nothing! read more

Awful customer service; avoid at all costs for moving truck rentals. Despite having a confirmed online reservation for a Budget moving truck at this location 3 weeks in advance, and phone calls to confirm the reservation - the staff at this Oak Park location on Madison Ave. never bothered to request a truck and were unapologetic when I discovered they did not have *any* moving trucks the evening before my move. The location staff were even unwilling to help locate a truck at a different Budget locations in the area. Unclear why Budget cooperate continues to let this location tarnish the brand name so badly. read more

This was the worst car rental experience I have ever had and probably the worst customer service experience I have ever had. I reserved a Minivan that never arrived jeopardizing a long-planned family trip. The staff was unconcerned and had a different story every time I called about the whereabouts of the minivan that was supposedly en-route. I would never rent from there again and I would not recommend anyone else to do so either. Customer Service is a term that the staff has never, ever heard of! read more

I received a great deal through carrentals.com and on 9/22/16 reserved a 12 passenger van with "BUDGET" in Oak Park, IL. I received an email reminder on 9/29/16 two days before my scheduled pick up date of 10-1-16. I arrived as soon as Budget opened at 8:00 a.m. on Saturday morning. I pass this location everyday and was excited because I rented this van for a party and observed this Ford Transit van parked in the same spot all week and it was still there upon my arrival that morning. As soon as I entered I observed two individuals one male of possibly Middle Eastern descent and a Caucasian lady that looked like she belonged in a line at a Methadone clinic (I'm not trying to be facetious just descriptively honest). She asked with a raspy voice "my I help you?" I responded "I made a reservation for a van this morning. The man immediately interjected in a mean loud voice "what's your name?" I gave him my name. He then responded in a mean voice once again "I left you a message three (3) days ago that we have no van." I knew he was lying because (1) I did not receive any call (2) van was in his lot and (3) I received a confirmation email 2 days prior. He then had the nerve to say he could have one available at 1 p.m. I informed him I needed it now for a party. Extremely distraught, I decided to leave when he continued to state in a mean voice "I left you message!" "I left you message!" I then got very upset because he did not even apologize and the fact that I never received a message so I told him to stop lying and called him an "IDIOT!" He then had the audacity to inform me that he was calling the police. I told him to go ahead because no crime had been committed. I then left the premises. NOT ONCE DID THEY APOLOGIZE BUT INSTEAD THREATEN TO MAKE A FALSE POLICE REPORT INSTEAD. NEVER WILL I BOOK THROUGH carrentals.com or BUDGET again! read more

I thought that we have made perfect choice for renting van for 12 people for our vacation. We reserved van over month before our trip. The day before they call us that they have van. My husband even went there to do all paper work so we have less to do in the day when we have to leave. Finally in the day of our trip they called us and informed us that they will be late and they call us whey they will have van. We decided to go there , in the place they didn't have van and they didn't know when they are going to have it. We had our reservation for our trip. This messed up our plans. We gave them time. After 4 h we decided to rent quickly another van in another place- we were lucky that they have it. In 30 min we were ready to leave. But our trip was delay for 6 hours thanks to them and staying in limbo for 4 hours. I DON'T RECOMMEND Avis/Buget in Oak Park, unless you like to screw up your plans and reservations!!!!worster place ever!!! read more