I would give zero star if I could, been a long time customer, alwzys used fir rentals, I made a…read morereservation about a week or so ahead of time, to pickup at 8am on 6/5/26, even called the Stone Park. IL location the day before to verify. They call and say can't rent without a mojor credit card for the large SUV, but smaller can use debit card, fine. but than also said will be a short delay to get the vehicle. Mind you we have a 6 hour ride ahead of us! My husband goes there and now they don't know when they will get the vehicle, I had a reservation to pickup at 8am and it was already 9 am. We couldn't wait any longer as we had to be at a wedding. Had to end up taking 2 personal cars because of their incompetence! I will never use them again. As there are plenty to choose from! I do not recommend them ever! Really cause alot of problems for us.

All the love to this location!…read more This location has been so helpful with facilitating my continuing rental. This morning, my payment hadn't yet posted to my car--- the limit is right on the line for the total needed for deposit and rental. No big problem. Just putting it through on Monday. I didn't expect to develop brand loyalty through our recent car troubles...I'm pleasantly surprised.

Rented a car for 4 days, returned the vehicle without damage. I took pictures of the car all…read morearound. 4 days after we returned it, I received a call saying that the A/C vent in the center of the dashboard was damaged. We didn't every touch the vents in the dashboard. They claim the damage was discovered when an employee went to clean the inside. I suggested that the employee caused the damage, whicvh (of course) they refuted. Caveat emptor - now I have to contest bogus claims regarding damage to the car.

I've never been more happy with a car rental. This is a family owned business who lives by their…read morevalues statements, values the customer and prioritizes service. My flight was significantly delayed, but they were able to coordinate after hours pickup for an additional fee. They are very communicative, leaving voicemails to check in, confirm and update/remind. They also have a dropbox for late returns. Al was super friendly, professional, and even asked multiple times how the car was, indicating they care about the experience.

We rented a car with Payless May 14-19 at Ohare airport. All was fine except ...check your credit…read morecard statement once you get home. Altho we returned with a full tank of gas they had charged us $80. to fill up gas tank. Once I called, questioned and proved we had filled it up, rep told me a refund would be issued within 5-7 biz days. Don't know if they do this regularly hoping it will go unnoticed? Even if only half go unnoticed it's a nice little profit for them. Always check your receipts!

We picked up our rental car at Payless Car Rental, O'Hare Airport, on October 1st 2025 at 9:30 PM,…read moreand the experience with the agent at the counter was extremely disappointing. From the start, his attitude was arrogant and dismissive. Instead of providing clear guidance, he treated us as if we were ignorant and wasting his time. What made it worse is that we had just come off a flight of nearly five hours. Anyone working in airport car rentals should understand that customers are arriving from long journeys and need to feel welcomed, respected, and at ease not belittled. This agent failed completely in that regard. For a role that is all about customer service and first impressions, his behavior was unacceptable. He showed no patience, no respect, and certainly no professionalism. It left us with the feeling that he should not be working in a customer-facing position at all.

We rented a van from the Charlotte branch for a group outing. The group decided not to go and so…read morewe cancelled. It has been a week and no refund of our $100 deposit. I got on the chat line because no one returned my calls and was told it usually takes 3 to 5 days to process a return...funny it only took them one minute to grab the money in the booking process. Now three days before Thanksgiving they are using the "holiday" as an excuse. Folks it is called using the "float" they are using my money at no interest and my credit card is charging interest. They will not refund the money for more than two weeks according to the "support" folks. Color me PO'd in NC

We've rented with Bandago on 3 occasions. No issues for the first two rentals. This time we had a…read moremechanical issue. Bandago's customer service tried to find a Mercedes dealer within a reasonable distance of our location to rectify the situation. We didn't want to take any time away from our already tight vacation schedule and the van was operational. I appreciated their efforts to address the situation quickly. In the end, the issue was resolved to my satisfaction. Even with this small snafoo, I would definitely rent with Bandago for our next trip.

I read the reviews for this place...unfortunately it was after I had already reserved my car…read morerental. I got to the place just a few minutes (less than 5 minutes) before my reservation time and normally that's not an issue, but here apparently it is. The car wasn't even at the place. Someone had to go to the car repair shop by Uber and then drive back with the car. Then of course the car had to get cleaned. The car wasn't ready until about 45 minutes after my reservation time. The woman at the front was nice, but it still was not a pleasant experience. The garage where the car was was flooded (I assume from the cleaning) and I had to bring my bags through there while trying to not get soaked. Recommendation: find a different place to rent your car from.

We rented a cargo van for a move which lasted a week long! After unloading the last trip, we were…read moreexhausted and ready to end the day. The next day, Monday 8/30, we took the van back. Once we arrived at home we realized our Guitar was missing and remembered we left it in the compartment above the drivers seat. We called and were told that the van was rented to someone else already and they would do what they can to contact the new renter and see if they find the guitar. We were sure it was gone and moved on. Yesterday afternoon 9/01, we got a call that the guitar was found and we can go pick it up!!!! The employees went above and beyond to get our item back to us and we appreciate that so much. It was so much easier to say the van was rented out and call it a day. But they actually did what they said they would do and we appreciate it! We tried to give the employees cash in appreciation of thier work and they refused the cash and said it was them doing thier job. Great customer service! Thanks Guys!!!!!

Alex C. was our driver he was excellent gave us all a hug I would ask for him again to be our driverread more

I rented a Jeep from Routes Car Rental in Schiller Park for 6 days and had a great experience…read moreoverall. The total came out to just over $200, which is a really good deal for the length of the rental. The vehicle was clean, reliable, and drove smoothly the entire time. Pickup and drop-off were straightforward, and the process didn't take long. I also want to give a shoutout to Erich for being helpful and making things easy during the rental. For the price, I definitely feel like I got great value. No major issues, and everything went as expected. I'd rent from this location again.

Best service Pick up and dropoff works awesome Staff informative customer service very…read moreattentive

Called twice about a credit that they were supposed to give me on a luxury car that I rented that I…read morecould not drive and returned the next day due to a loud noise on the front passenger axle and very unsafe to drive. I was given another car the next day and it was not even washed. I talked to JT and Quinten twice about a refund for my charge and said it would be credited since Dec 24th 2024. Customer service is a zero.

Very efficient. We had a brand new Nissan. perfect size for…read moreour trip. Quick service coming back and a decent shuttle to the airport. (location is a bit away from the airport)

I rented a vehicle and I got their gas package and I drove to Mt. Carroll and it was approximately…read more450 miles round trip. When I booked the car I was not properly explained their gas package. I thought they would top it off and and charge me $3.99 a gallon for what the amount was needed to fill the tank. This was mine and my husband's understanding of the explanation we got. Instead we charged $65 for a full tank of gas. I called and spoke to Steve on the phone and he said I should have only put in the amount of gas needed to get back. I was driving over 225 miles back to Chicago from a rural area and had no choice for my safety to fill the tank. So I returned it with a 3/4's tank and the guy Steve said he has no way of telling how much gas is in the vehicle. Look at the gas gauge. It's not rocket science!!! It's a 3/4's of a tank. I was being nice by asking for him to return half of it and he said they would not. This is insane and unacceptable to me. They lost a customer. I will never ever rent a car from them again.

Out of all the car rental services I have used, I like Getaround the best for short trips (less…read morethan 1 day). I've used Turo, traditional car rental companies (Hertz, Enterprise, etc.), and Zipcar. I think Truo and traditional rental companies are built more for longer term rentals and Zipcar is the most comparable. The hourly rates for Getaround are fairly reasonable, much better than Zipcar, plus Getaround doesn't charge a monthly fee. However, there is a reason why Zipcar is so expensive: the cars are owned and maintained by the company instead of ordinary people. With Getaround, you're renting out other people's cars and so the company doesn't have full control over the vehicle. It is possible that you may book a car that looks pretty good in the listing but when you get it, it's kind of dirty or not what you expected because the owner doesn't clean/maintain it. That is not necessarily Getaround's fault. For me, I've accepted that this may happen (and it has before), but for the money I save by not using Zipcar, it's fine by me. I have used Getaround so much that I know which cars in my area are clean and well-maintained and I tend to stick to those. If you're not willing to take the risk that a car might not be in perfect condition, then I'd say you should be willing to pay a premium for that. I've had maybe 2 interactions with customer service and both have been very good. I once got automatically charged a lot for gas because the car is parked on a slope and that affected the fuel level recorded after I dropped the car back. I only drove 5 miles in a 22mpg car, but the fuel level recordings made it seem like I used nearly 10% of the gas. I got my money back after explaining to CS via email. Another time I dropped off the car and then when I got to my apartment 2 blocks away I realized I left something in the car. I was able to call a customer service rep via the app and they waited on the phone as I walked back to the car and helped me unlock the car to get the item and lock it back up. Based on all of my Getaround experiences so far I'd definitely recommend it if you're a fairly flexible person with realistic expectations.

Crap cars and absolutely NO way to retrieve or contact the owner after you lock the car if you left…read morean item. They should at least provide you 1hr in case you did leave an item. INSTEAD their customer service (which is really non-existent) tells you--you need to rent the same car again for an hour--in the hopes your item may still be there..., SERIOUSLY. What BS. NEVER AGAIN.

We only dropped off here on the one way from Colorado, but everyone was nice…read more The lower ratings is because after being asked if I wanted a paper copy, nobody ever spoke to me again. The location is convenient and the drop-off was pain free.

Hey, they're open on sundays…read more Cars are clean and dependable The taco place across Chicago Ave is pretty good