Be careful making your reservation, even if you don't give your name and phone number. This happens to me I was never asks my name, since I had reserved from them before I assume they knew who I was. I made my reservation in person a week prior to pick up. The day of pick up there was no reservation for me. I left without a car. So make sure you give them a name, number or a reservation number even if they say it's not necessary. read more

the Avis location at GSO airport is constantly incompetent. The people that work the desk are nice, friendly and can be nice to work with, but they NEVER have a car ready and are often closed if you get in after 10PM at night. My reservation was for 11:00AM on Monday. When I arrived there were 9 people in front of me, and no cars available. After waiting for 30+ min in line I was told to wait in the lobby are. After 90minutes, there were 15 people waiting on cars, with another 22 in line waiting to be told to wait. I decided to Uber to my destination since I had already missed my first meeting and was now late for my second. I will not use GSO any longer because of Avis. read more

was lied to about being able to speak to a supervisor. One said I had to wait to be contacted via email, then another said they were on lunch. Finally got hold of one after calling back multiple times and was told he wasnt the correct supervisor only to be put on hold again and transferred multiple times to stay on hold for over 30 minutes. I was charged a fee that should not be charged to my account that over drafted my account by 400+ dollars. Never signed anything saying I had to pay that fee nor was I told that the reason for the charge before hand. Which if I was I would have NEVER rented from here. The actual pick up and drop off was miserable.. the man was yelling trying to rush through all the customers, answering the phone, and hands me a the agreement to sign and then I had to ask what type of car it was and then he handed me the keys. Didn't show me where the car was or anything. I get the car to my house and put down the seats there was food and mud all over the back. When returning the car the lady was rude and made me feel like I was the problem and had an attitude. Told me she wanted her manager to check the car before changing me. To call back tomorrow and see what he says. I did, she told me I had to pay a charge. I said I don't have that and she said well take that up with your card holder... Avis greensboro nc is the worst.. it reminded me of a old dirty abandoned gas station with creepy dirty people in it. Corporate should do something about that... I will be posting this review on every review possible. Yall are about to be sick of me... read more

i booked a car with a reservation 3 weeks ago. tonight i arrived to find 2 incredibly slow inefficient ladies at airport Avis and 30 people in line. after an hour or so, i realized this would literally take 3-4 hours, so i called enterprise and rented for a car for tomorrow and walked out on this reservation. if with advanced reservations they can't schedule or handle reservations, they should close up their business. read more

Scheduled full size, got Mitsubishi Outlander Sport which is intermediate, but was still charged for full size. Long line, poor service. Use National if you can avoid Avis - they are much better! read more

It is a terrible car rental company. We land our flight before 12pm and get down to the car rental check ins and see every other car company rental check in open besides Avis. We booked our car and we're given the directions that we would be able to pick up our car when we landed. They gave us false information which led to me having to buy a taxi so I was able to go to my hotel then have to pay more money so I would be able to go back and get the car that I payed for and was unable to receive due to poor/false information I was communicated with the company. This was not just me, this was me plus five others who were told the same information I was. I also travel a lot for work and I was supposed to use the car I rented to drive to wake forest and South Carolina the next day. This company added on stress, loss of sleep, and extra money to not only my trip, but for others around me as well. I also had called customer service where they had told me I have to wait until tomorrow morning to "complain about the purchased car". Ridiculous. I do not recommend whatsoever. read more

Worst customer service I've ever experienced in my life! She didn't even walk around the car and show me all if the scratches and dents. When I asked her to walk around so I could have it on record that I didn't cause the damate she was beyond irritated and said well, the only other car I got smells like weed... Returning the car was worse!! I had to call the customer service line to have them send someone to the counter. After 10 minutes of waiting she didn't say anything. I asked her if she worked for Avis and she said "yup" no eye contact , no apology for the wait and she had the worst attitude I've ever dealt with, in my life!. I will never rent from Avis again. read more

The team at this location is so professional and friendly. I rent cars all the time from them, and they always make me smile.

This is the worst place to rent a car - even for the usually terrible service from Avis. More often than not my car is not ready or unfit for driving. Today the car smelled like it had been cleaned after a crime scene. read more

Car we rented had clearly not been cleaned before we received it. Old paperwork left in vehicle, mat missing, crack in windshield. We rented it anyway as it was the only available SUV, and then we were billed a cleaning fee even though it was noted the car was dirty/ damaged when rented. Paid more than double with the cleaning fee. Will never use Avis again! read more

HORRIBLE CUSTOMER SERVICE from MANAGER GARY I needed a last minute rental and decided to use Avis at Friendly Center. I reserved the rental at approximately 5:15pm on Monday April 3rd via phone and pickup the jeep at 5:45pm. All went well until I got a call to reschedule my out of town appointment, which I needed the car rental for. On my way into the Avis office I met Gary who appeared to be assisting another customer. He told me I couldn't cancel because I drove the rental off the property. He quickly dismissed me and headed off to assist the customer. Yes I did drive the rental from the one way exit (Sears Auto entrance) where Gary left the rental, back to the front area (Avis entrance) in the handicap zone where my family was waiting for me in my vehicle. I drove on the rode to get to that area because it was raining and Gary left the rental in a covered area instead of the handicap area. I felt I didn't get the opportunity to explain myself and went inside to speak to the female associate who said it was fine and she will cancel without charging my card, after all I was cancelling within 10-12 minutes of picking up the rental (prior to their closing). At that time Gary re-entered the building and got upset. "You went behind by back, even though I said no! I am the boss". Honestly, I assumed the female associate was the boss because she presented herself in a more professional manner, was willing to listen and offered excellent customer service. When my husband tried to speak with Gary he locked the door in my husband's face as he tried to re-enter the building through the entrance door of Avis. My husband and I went around to the other door for Sears Auto entrance and tried to reason with Gary, who did not listen. He kept saying they were close and if we returned the jeep key, he will charge us a day rental. I felt this was all Gary's fault because I only drove the vehicle to the handicap area where he should have parked it for pickup. Overall, he represented Avis poorly and was extremely rude. I have to assume that Gary is not aware that a satisfied customer is a returning customer. read more

Excellent service! Very professional. Waited a few minutes for our rental car to be ready. Car was new and very clean. They also support military at this location!!! read more

First we picked up a car at the GSO Airport. We were very disappointed with their service in almost every way. We called AVIS at the Friendly Center to get another vehicle a few hours later. We did not want to deal with the airport. I rarely right a five star review, and this is the second one I have done for Avis. The first one was during the 9/11 attack. This time an agent named Ashley made sure she found a vehicle that met our needs. I had paid for a luxury sedan. The airport also did not have what I paid for, and gave me something that did not meet our needs. I clearly provided our needs to them. However Ashley listened very carefully. One car she brought to us she noticed I had trouble getting into it. She mentioned that she saw my hat come off when trying to get in the car. She then said she had something that would fit all our needs. She brought another vehicle around that was PERFECT! The next week we needed to rent another car and went right to Ashley. She remembered us, and came back with a vehicle that met our needs again. We could not be happier with the service we received from Ashley at the Friendly Center location. read more

Went to Vegas so prepaid for rental online. Offered a 5 dollar per day upgrade at rental counter so I agreed. I was given no choice of the vehicle upgrade I was given a dirty vehicle that had terrible blind spots and some exterior damage. No one was at the pickup to walk around the vehicle with me. I called customer service as was told I could exchange the vehicle and they would discount my rate. I DID NOT RECEIVE A DISCOUNT WASTED HOURS TO GO SWITCH OUT THE DIRTY VEHICLE ONLY TO RECEIVE ANOTHER ONE EXACTLY THE SAME AS THE ONE WITH THE THE HORRIBLE BLIND SPOTS ETC. So I had to go speak with someone at the Avis preferred counter to get a different make vehicle. Once I got that one it too was dirty! Had some exterior damage and no one to walk around the vehicle so I could express my concerns. At that point I just wanted to get back to my vacation. I took the vehicle as it was and made the best of a bad situation. I understand problems may arise. But not on every encounter with AVIS read more

the worst ever. Not just this location but Avis in general. I usually am very patient but with there service i wasn't.. I call this location and I was put on hold for 12 mins and I knew Bc the timer on my phone but anyways so than I heard them disconnect me so I called back and I heard someone pick up than hang up. I called back server times no answer. Finally an auto voice Sent me to the call center so I was talking to the girl and I was already upset and she was no help so I asked to speak to manager or someone higher and she said she will transfer me but instead sent me to a Spanish auto thing. So I call back and when the person ask may I help you and all I said was can I have your name and I guess it was the same girl Bc than I hear a click bitch hung up!!! So than I attempted to call the friendly center location again and finally someone pick up and I asked if they were open and she answered"ummm yeah in a smart tone" and she was finally able to help and I ask for a extended price and told her let me discuss with my mom and I'll call back and I asked her if I call back will someone pick up she said she can't guarantee that someone will but yet they close at 6. Never again!!!! read more