One of my worst nightmares, my car died while I was traveling, hundreds of miles from home,…read more several states away. & of course, on a Sunday at dinner time, in the middle of farm country! My husband, home- got to work and booked me a rental car for one week, suv- to be picked up around noon. I arranged transportation & Angela greeted me & got me set up so quickly. We did the wall around and I honestly chuckled that she pointed out a dent on the driver side I missed. Detailed, got it. I got a Mazda CX50, heated and air conditioned seats, drove beautifully. It's been a minute since I've enjoyed driving a rental. Surprise though, my car got fixed & I was back in front of Angela the vet next day! She happily did the walk around again & checked me out for one day of rental. No fuss at all! My crisis was sincerely eased by how wonderful all the locals were! Angela included. I highly recommend renting from here!

I was recently in an car accident where my Jeep was totaled my insurance covered my rental car…read morethrough Enterprise. After making my claim with My insurance company I was informed that the rental company would reach out to me to make an appointment for my pick up. Enterprise reached out to me within minutes and set me up with an appointment that was at my convenience. They were very pleasant and informative during our phone conversation in preparing us on how the process worked with my insurance. Made my appointment for the next morning at 9:00 am. We arrived at our local Enterprise in Asheboro located in a small shopping center just off E. Dixie Dr. We were immediately greeted at the door by two associates . The office was clean and had clear signs posting about face coverings as well as social distancing. Aaron was the associates that helped us and he did an amazing job. He was very clean and pleasant to deal with. He allowed me to look over each car and choose the one to my liking and satisfaction. He did a full walk around with me taking note of any damage as to see that it was noted before me leaving. Arron made our experience as much of a pleasant one as possible the situation had been a difficult one and no one ever wants a rental due to an accident but he definitely made our experience as easy as he could and we appreciate that more than he will ever know . We even were able to get prepaid gas at a set price of 2.25 so we didn't have to return the car with a full tank which was a great incentive since gas is average 2.88 right now.

SCAM - do not use this location or Hertz. I rented a Hertz vehicle from Raleigh and returned it to…read moreMoore County less than 48 hours later (as planned in my Hertz booking). This location did not record my return and charged me for an additional 20 days with a return in Atlanta - charging me $6,000! Hertz corporate is ignoring my outreach even though I have photo evidence, claiming that customer service cannot get in touch with the location. The location is absolutely horrible and the way Hertz corporate is treating this incident is despicable.

If I were stranded in the middle of the desert, and a Hertz rental was the only way out, I'd walk…read more The rental car broke down. Employees will not make any effort to reference, itemize, close, explain, discuss, confirm, or deny any of their line item charges to my rental contract or its inaccurate charges of almost $8,000. The Moore County Airport Hertz is a franchise. I only learned the existence of franchises from my experience. The national Hertz corporation will not help work to resolve a dispute with a franchise. Therefore, the only assistance I was able to receive was from the Moore County Airport agents. These agents; Denied me the right to speak to a supervisor, except one. That employee ignored at least a dozen requests for contact before responding. Ignored email requests for resolution Denied and hid from me the existence of a Director of Operations. Quotes from MCA agents: "There is no manager and hasn't been one for some time." "I can see the breakdown [of costs] I can't tell you about it." "I don't know who is in charge of the tow bill". "It's not my responsibility to fix that bill. That's not what I'm here for." "There is no breakdown [of the charges]." "We can't change anything on the contract. It doesn't exist." "A supervisor won't help". Kathleen Osorio, the Director of Operations Eastern North Carolina, knew about and ignored all of my requests for communication. with a lucky break, I was finally able to uncover her email address. Here are a few of are some of her email responses, including her spelling, punctuation and grammar: "I have [not] even looked into this" "you are not giving me time to see what I can do for you" [after 100 days] "I apologize on you getting incorrect information" "with all your threats [I'd told her I'd share facts with the Better Business Bureau] I am not able to move further." Consumers, if you value your money and your sanity, stay away from Hertz Car Rental.

Had a very good experience a few months ago, everything went smoothly and we loved the Genesis they…read moreput us in. Booked online last minute Friday morning after my car had to go to the shop. Got a call that they did not have any rentals on the lot due to it being Spring Break. While this was certainly disappointing (and I'm not sure why the website allows this to book in the first place) I appreciated the call and helpful information - the caller noted that this was across all locations and recommended trying the airport location.

Awful - do not rent from Enterprise!! They made a fraudulent claim that I damaged the rental car. I…read moredid not damage the car and thankfully have videos that show the scratches were there when I picked the car up. No one ever contacted me about the damages; I just received a letter a month later with a bill for $1700. If you search Google, you'll find many, many instances of this, so apparently it's not an uncommon practice for Enterprise. Will be filing a BBB complaint and will obviously never rent from them again.

I can remember back when we were childless and travelled a rental car was usually involved. Those…read moreexperiences usually involved long waits and not always great cars. Enterprise in Albemarle was not that kind of experience. RJ was very friendly and he allowed me to choose my car off the lot. I was in and out in under twenty minutes. Upon my return, he was very interested in my experience and asked me if there was anything else that he could have done to make the experience better. I wouldn't hesitate to return to this location if I ever needed their services again.

I normally get good clean cars here but this time not so good. the car is filthy and my wife has to…read moredrive 8 hours away in it. I really want to get the car cleaned and send them the bill . Very unhappy customer this time.