Last February 2023, I was on my way to visit my dear friend at her mansion home up north in Nevada…read more I was here at Enterprise Hesperia picking up my rental car... ended up with a Nissan Kicks... very cool compact SUV! Love it! Yesterday on 03/30/2024, I was here to rent again on a rainy day first time ever holding an umbrella when picking up my rental car LOL. Hilarious!!! Anyway, I ended up with a really nice 2023 Ford Escape SUV for my Las Vegas and Scottsdale road trip... very spacious and comfy. First time ever... I don't shift the gear, I dial it LOL. It offers a different driving experience that's for sure. And it's a hybrid! Btw, they gave me a free upgrade from Compact SUV to Intermediate SUV... sweet! Thank you, thank you, thank you!!! As for service, it is always superb. Thank you so much T (from Feb 2023) and Charlene (from 03/30/2024) for the above and beyond friendliness, hospitality, and service! They got me at hello LOL. I am lifetime Enterprise customer. Keep up the excellence in all that you do!

Update: Well, after my first review, Enterprise has now…read moreretaliated against me with a bogus $1,115 damage claim. The car was a 2024 Nissan Altima that already had dents and scrapes when I picked it up -- including a dent low on the back left side. The employee even told me it was "all marked in the system." I had the car less than 24 hours before returning it because it was in terrible condition: it reeked of marijuana, the washer fluid didn't work, the tires thumped, and I could even feel something off on the right side while driving. Now, Enterprise's Damage Recovery Unit is claiming I caused damage in an "accident." Their own paperwork says the "point of impact" is unknown. They're even showing a warning light supposedly tied to the front left while pointing to dents on the back left. Which one is it? None of it adds up. I have a clean driving record -- no accidents in years, I don't speed, and I barely even drive. If there had been any accident, the 2024 car's own onboard system would have recorded it, and I would have called AAA or my insurance immediately. There is no such record, because nothing happened. This feels like harassment and retaliation for leaving an honest review. I will never rent from Enterprise again, and people should think twice before trusting them.

We went to the rental company with a reservation that we had unknowingly booked for the wrong day…read more Keisha was amazing and found a rental car that we could use for the day. She had a great personality and was very accommodating!!

"This rental company attempted to charge me for pre-existing damage that was clearly documented…read morebefore my rental. I had proof and they reversed the charge, but I want others to be aware and take photos before and after."

Did an online reservation on the way to the location... My car was ready as soon as we finished…read morepaperwork!! Customer service was friendly and quick. Only downfall was I rented the vehicle for two days (monday to Wednesday)didn't need it the two days after all) so I returned it a day early (Tuesday around 2:30 pm) the ladies told me it would be ok to turn it early I wouldn't be charged the extra day!!! When I returned the car, I got charged till Wednesday regardless because it was after 11:00 am. Would of been nice to know that before than, I would of turned it on Wednesday as scheduled!!!

This is how you send out a rental car? No time to wash it? Pathetic...this explains your 2 star…read morereviews total...obviously no manager who cares works here

I just received a notice of payment due on an accident on a rental from August 9, 2024. $5,000 that…read morethey expect me to pay in damages that I know nothing about. This has upset me for the last four hours while I try to get it taken care of. I would like to know who I can complain to. I have made arrangements to rent from this company again, but now I'm not so sure..

Great place if your a crook. They do not do a thorough background check. To see if your license is…read moresuspended and rent cars to people with no license.. Such as Lakresha Nguyen. Cash upfront no questions asked they just want the money and then report you later. They don't care if you get arrested just as long as their car doesn't get towed. Money 1st. Sued later...

THE WORST RENTAL EXPERIENCE EVER!!! The car they gave me was…read morea crown Victoria that was used and abused inside for 40$ a day. This car broke down a mile away from the lot. They picked me up and made me wait over an hour to be driven to LANCASTER to pick up another car. The car that awaited me was missing the drivers side rear view mirror, no air conditioning, no gas, and dents and scratched paint. The sales rep said he would give me a discount and a free day but charged me the same exact price on paper. He also noted on the paperwork that I'd get 40$ more back after the rental. When I returned the c ar the owner told me I was late getting back and that I owe for an extra day and that I get the minimum deposit back. The sales rep just stood there and said sorry!! DONT GIVE THEM YOUR $$! YOU'LL GET RIPPED OFF!!!! DONT DESERVE ANY STARS!!!

This location is by far one of the best I have been to! Alex is amazing! He runs the store on his…read moreown and is genuinely great at his job. The area is cleaned, they have many options and offer pick up service!!!!! I will definitely be back!

My experience at Enterprise was great! I initially got a rental for a few days, but because of…read morecircumstances, it extended to 3 weeks. The communication was excellent and they were very patient with me calling every few days to extend the time. Everyone was friendly and professional. I would highy recommend this Apple Valley location.

I visited this location twice this month and have experienced very horrible interactions…read more I work for Lyft/Uber and when I dropped off a rider at this location the staff was very unprofessional. One employee parked a vehicle vertically near the entry way towards the front of the main entrance. The vehicle was blocking other vehicles entry and exit way. After I struggled to park the car due to the White SUV refusing to move the vehicle, I proceeded to reverse & exit but the driver in the car stopped. He then began having a conversation with another employee casually while she leaned on the driver window with no intention to move out the way. She began yelling at me once I carefully backed up due to the other vehicle not moving and causing great difficulty. The employees began yelling aggressively at me. I explained to them I had to maneuver around them in order to exit due to them blocking the road. The staff here is blatantly rude, disrespectful and do not care about the customers or the company's partners. The rider was very uncomfortable after experiencing this incident. I will be reporting this to the regional manager and corporate for further assistance.

No sense of any form of customer service Vehicles are…read morepricey given their many many miles

I have been renting from Enterprise for over forty years. It is my car rental agency of choice…read more This location is the largest and busiest one I have ever been to. I have rented cars from them several times just in the past two months, a couple rentals were one way to other locations. Their online reservation and check-in makes the process very easy. It is highly recommended that their online check-in is used prior to arrival since this will speed up the rental process at this busy location. They still have their pick up service, so if you need a ride, it is very convenient and a phone call away. Employees are very polite and efficient. They always seem to try to expedite everything so you can get into a rental car and proceed with your day. The cars are maintained and appear clean before they are sent out.

Very well deserved rating…read more After getting into an accident my insurance lemonade set me up with them to get my rental car, the first person I talked to told me I had to go to a DMV kiosk to get my my drivers record (since I'm waiting for my driver license replacement) cool I did that, turns out that wasn't the case. Fine, I got to the DMV and get my records and a driver license replacement again so I can have a temporary one, after spending $110 in Ubers in paperwork , they tell me know that they need a physical debit or credit card. I mentioned to them that I was traveling and I don't have either only digital and any money they need I can provide. Nope, you don't have a physical card forget about your rental. All employees talk like they could 2 f. If the business drowns, they don't show not 1 bit of effort for customer support. Each person I talked to in here did not care about anything I felt like I was talking to walls. The business could die tomorrow and they could care less needless to say, I got a rental through Turo. As fast as just searching what a wanted and paying for it. Please DO NOT GO HERE. POOR CUSTOMER SERVICE POOR COMMUNICATION SKILLS I will reach out my insurance to consider dropping them as providers.

My car was totaled and I use them through my insurance. I found them to be a super friendly stuff…read more It was a super quick and easy process. Receive my deposit back right away. Overall great experience would recommend them.

I reserved a vehicle and didn't have the vehicle I needed at the time of pickup. They surely did…read moretake my payment right away when I reserved it online though. Now I have to wait 7 days to get a refund. Now I have to scramble and find another car rental place for the vehicle I need. Save yourself the headache and go somewhere else.