Stood in line for 1 hour. Our flight arrived early at 10:30 PM but waited longer just to rent a car. There are only 2 staff to help like 30 people on the weekend of NASCAR and KU graduations. Avis could have anticipated their bookings versus staffing for prompt service. read more

This Avis airport center is not reachable by phone!!! If you have a question about your bill, need more info from the rental location, left something in your car that you want to check on, good luck! The service reps seem unhappy and unmotivated in person, so don't know if they just aren't picking up or it's a design feature. The national customer service apologized and said they only had one phone line for the whole center and that they were probably busy. I called over a period of 2 hours (silly me) with no response. Just say no to Avis. read more

Beware! If I could give zero stars I would. I prepaid for an Avis rental using Priceline for a trip to Kansas City from July 26-30 for an Econo car. I was guided/rushed through the signing process by the agent. I picked up my Ford Focus (what I thought to be an Econo car since I was offered or asked to get an upgraded car). When I returned the vehicle, there was an additional $177 charge on my credit card. I called Priceline, they said I got an upgrade. Upgrade? A Ford Focus at an additional $42/day? I called AVIS and they said that I signed the upgrade upon return. No, I signed regarding the return of the car. The Avis agent upgraded my vehicle without my consent. The Avis agent never said the word "upgrade" during our conversation. Never mentioned additional charges if I drove the Focus. Why would I want an upgrade to a Compact car at an additional $42/day on top of what I already paid? I was charged for a super premium car and drove a Ford Focus the entire time. Ri-dic-u-lous!!! Like many, many others here, I spoke to an Avis representive who didn't even have the same figures for the charges on my contract. He offered 25%, the 50% discount. Ridiculous! They are running a scam! Do not rent from AVIS at KCI. Even if your booking through Priceline or Travelocity, do not pay, Priceline won't help you and you'll end up 100% more! read more

Avis provided a new Maxima with good tires! Did not have to worry about an unsafe car! I have had safety problems with other Avis locations!

We had to rent a car last minute for a family funeral. We went to the airport thinking we would have multiple options. The ONLY company with cars available for same day rental was Avis. I was concerned when we first approached the counter, because we did not get immediate attention from the 3 employees who were clearly not busy. But, once we began talking with the gentleman behind the counter and told him about the funeral and our request to rental a vehicle with a specific make and color, he quickly found just what we were looking for. He was so kind and we received condolences from several employees, as well as a managers discount. It isn't the place for those who like to be pampered. You get everything you need at the counter and walk yourself out to your car, get in and go. Return process was quick and easy. Will definitely look to rent from Avis over the over-priced stuffy competitors. read more

I use Avis for business and I use them a lot. I picked up my rental car at the airport and it was making a very loud, odd noise. When I went back they said "it will go away." REALLY! It didn't!!! It became so loud that everyone looked at us. We were driving to see my daughter at K-State and she was having knee surgery. No local Avis's in the area and customer service wanted me to drive over an hour to get a new car. If you would of changed it when I asked in the beginning I wouldn't be writing this. Very disappointing customer service. read more

Avis Kansas City tried to double bill us for an additional $175. It turned out to be fraudulent charges added by the woman at the desk. I wondered how many people she slipped the additional charges past who never noticed. I can't trust Avis anymore. The employees are motivated to slip one past you. Sad I used to be a loyal customer. read more

Beware! I was "Taken" by a slick talking Avis agent at Kansas City International Airport. I prepaid for an Avis rental using Priceline for a trip to Kansas City from October 5-8th for an away Ravens game. I filled out the paper work electronically (on a 10 inch computer screen) when I picked up the vehicle at KCI. I was guided/rushed through the signing process by the agent. When I returned the vehicle, there was an additional $43.18 charge on my credit card. I realized at this time, that the Avis agent upgraded my vehicle without my consent. The Avis agent never said the word "upgrade" during our conversation.He never explained or mentioned the additional charges. Why would I want an upgrade if I already prepaid for the exact car I wanted? Upon returning the vehicle, I spoke to an avis representative about the unwanted charges. He was not helpful at all. After analyzing the initial conversation with the Avis sales agent at time of pickup, the agent mislead me with the services that were offered (adding the upgrade). I sent an email to Avis customer service asking if the sales agents get a commission for selling upgrades to customers. I am still waiting on a response. read more

Unpleasant experience -- even as a Preferred member. 25 minutes waiting in line to get up to the counter. Then waited another 10 minutes for the rental car to be brought up, at which point I went back inside and begged for them to give me any vehicle that was drivable since it was getting so late at night. Later, when I turned in the car, there were probably 100 turned-in cars lined up with no staff to move them out of the way. But my kids want me to keep renting from Avis around the country because we find that things always get messed up and so it's always a surprise as to what vehicle they'll push on you to resolve the situation. read more

DO NOT DO IT! I know that there is a tendency to dismiss negative reviews as "Well, there's always someone who is not happy," but please be warned that they are actually running a scam. These car rental scams are nothing new and have been widely reported, but it actually shocks me that a national company with general counsel is operating like this. The rep. signed me in and all was well, and then she said "What kind of car do you want?" I said "Whatever I paid for, I'm not picky." This was AFTER she had tried to upsell me to an upgrade and I had refused. She then said "Oh, well I have an Avalon available I can put you in that." I said "Ok, whatever." I am not a seasoned traveler. I travel maybe once a year, and when I do often don't need to rent a car. I apparently was supposed to just KNOW that Avis classifies an Avalon as a step up from what I had paid for. So she upgraded me when I had said I did NOT want an upgrade. Here's the best part - she slid a page of 8 or 9 point font at me and motioned to the bottom saying "Sign this to decline additional insurance." What I didn't know is at the top there was a tiny x next to the box that said "upgrade," so as far as Avis is concerned, I signed off on it. This was outright deception. Now, after contesting the charge, and reaching out to their manager (who DOES NOT return calls, ever,) and their District Manager (who said he would call me back and then did not) they are refusing to budge. Oh, there are also "misc fees" that they refuse to detail and explain. How do criminals and non-reputable businesses act? LIKE THIS! If you are a personal car borrower and can't afford to get hit with bogus fees, STAY FAR AWAY FROM THEM. read more

First of all this is my fault, I should have stuck with Enterprise like I always have. They are extremely professional and helpful and have never acted unfairly or illegally like Avis has. At the beginning of my return, he goes out to check the car and comes in shaking his head..."gonna have to charge you for the gas!" and I said "Sir, you are mistaken that thing is full, filled it up before I got here (literally a mile outside the airport)" and he says "Oh really? Hmmm...well we are just going to try to put gas in it and if any goes in we are charging you for it" (What the heck, you can't read a gas gauge? in the meantime some other guy leaves to go look at it who my friend outside in the car came out in a huff bad mood gesturing to the other guy who is pointing at the car, whatever the heck that was.) Then they reverified (oh whew, thanks!) "Ok you are all good sir, but your card isn't going through" I replied "oh no problem, here is another card!" and he takes and swipes immediately "here is your receipt sir!" and walks off...I look at the bill "$255.+"...this is for 24 hours on something that was supposed to cost $135. The woman at the desk who helped me check in says "is there a problem sir?" "Yeah there is a problem I replied, I did not check the car out at this time, I was here for like 45 minutes checking the car out but you have the car marked from the moment I walked up to the counter" (took extra long because I was verified all of these hidden fees that were not on my priceline request (don't be fooled people, they don't give you the full enchilada at the priceline checkout). "You know that was the case, can you help me out?" Before she responds the other guy whips around the corner and shoos her away to help somebody else "Now sir...blah blah blah this is what we agreed on" I just said this is absurd he says "oh we can take $30 off and I know that may not seem like a favor to you, but it really is!" I pointed to the woman at the other desk looking nervously at us, and said, "She knows that what I am saying is true, I hadn't checked out I was still questioning the prices before checking out" "Well sir, this is your receipt this is all I can do" Absolutely ridiculous, these guys are scam artists and nothing like Enterprise beware of these guys. You can't just swipe a card without somebody's permission for an undisclosed amount like that, and completely unprofessional and unknowledgeable about their own product is so ridiculous read more

Rented a car from Avis. They didn't have the car I reserved so they upgraded my car. Then they ended up charging me for the upgrade. It's not my fault/problem they didn't have the car I reserved. I did not ask for my car to be upgraded they gave it to me as a courtesies for not having the car I wanted. I think it is horrible to charge someone for something they didn't ask for read more

Talked to two people on the phone and they assured me someone was picking us up.... still waiting 35 minutes later and they are 0.8 miles away. read more

Whatever you do, do not rent a car here. Total SCAM! They completely added in false charges and will not do anything to make it right . Called the corporate office and they said it was my fault since I signed the contract. I cannot believe that these people can get away with doing this to good and honest people. AVIS should be embarrassed! read more

Extremely Poor Service. I work with a company that has agreements several agreements with several rental car companies. We were advised that using Avis may be a good option. Due to our one way travel, these contracts are imperative. However, in attempting to use Avis, I had 3 different codes entered by their customer service. As a "Preferred" member, i picked up the vehicle and exited the facility. Of course, you dont see a physical copy of your agreement until you exit. I noticed then that i was being charged mileage in contrast to my reservation. I called the airport counter immediately and spoke with the agent i had just seen. She said it was an error and she would take care of the mileage issue. I took her name and continued on my one day one way rental. Upon dropping off the rental at the end of my trip, i explain and agent says MCI has to adjust. We call until we finally get an agent at MCI counter, she tells me what one of AWD contract numbers details are. I explain continuously that my confirmation does not say any charge for mileage. She says there is nothing ANYONE can do including Mike B the manager. She says she leaves him a message and he'll be calling back. My point to them was if i ask your Sales Associate and she tells me she will resolve the charges which would have called for me to turnaround and return the vehicle 5 minutes into the trip, honor that. That's not the customers error, it's a training issue. Take responsibility for that so that your business will be seen as credible. My company has multiple options for this type of travel. I have canceled my future rentals and rebooked with a competitor that can be trusted. My advice, don't book here and if you do, be aware of hidden charges and have everything in writing because they do not honor their word. They have the Irritable Large Company syndrome which says quantity or quality. By the way, still awaiting that call back from Mike B, the manager. Hence the review. read more

I walked past the preferred customer cars all the way down to stall 38 where a vehicle with 38,000 miles awaited. Soon I discovered the low tire pressure warning. Expensive rental as well. Very disappointed and I won't rent here again. read more

I made a reservation through Priceline for a three day rental of a a full size sedan. This came out to $253.00. I had no problem with this amount or with the overall experience until I returned home from my trip and noticed a $263 charge to my debit card. It turns out that the extra collision insurance is a bit pricey. Upon further reflection I should have paid a little more attention to the agent when she was going through the rental agreement and/or she should have been a little more clear about the fact that I would be paying more for the insurance than I had already paid to rent the car. At no time did she make it seem like I would be paying so much money "just in case". She made very specific mention of the rates for fuel if I didn't purchase the fill up plan (or whatever they call it) and returned the car without a full tank. She just sort of flew through the whole presentation and told me where to sign. When I called customer service to ask about the second charge, I was informed that I had signed at the counter accepting the charges for extra insurance, and that they were "sorry about it". I guess I shouldn't have been so trusting and should have read every word on the rental agreement before signing. Upon further investigation, It would appear that I am not the only one who has had this problem with their less than clear explanation of their charges. I'll sure know better next time and go with a company that is a little more up front in their dealings. read more

5/24/2015 I must register my disappointment with Southwest Airlines and Avis Car Rentals. I bought a RT ticket to Kansas City Missouri from San Diego. I received a notice from Southwest A/L offering a car rental rate for one week at $227 inclusive of taxes for a midsized car. which was better than a reservation that I was holding from Dollar Car Rental. I cancelled with Dollar and purchased the Avis. I checked the car in one day early and was billed $282.36 by Avis. When I question the charge Avis said I had to talk to Southwest and when I contacted Southwest they said they have no control over what Avis charges even though the confirmation from Southwest described the transaction as a purchase with no disclaimers indicating the rate stated was anything but firm. Clearly a bait and switch game between Avis and Southwest. I will not do business with either company again and warn others accordingly. read more

My husband reserved a car online for me to pick up at this location on October 5, 2015. Upon arriving the representative told me they had a Nissan Altima for me, and I said that would be great. She then proceeded to try and sell me additional add-ons, which I declined. I specifically told her NO insurance since I am covered already through USAA. She then looked at her computer and said, "I'm sorry, we actually don't have the Altima. Would a Hyuandai Sonata be ok? I said sure. Somewhere from that exchange she decided I gave her permission to upgrade my vehicle. She did not tell me that was considered an upgrade or even tell me it was an additional charge for a car that to me seems like a downgrade! Fast forward two weeks later when we return the car. Our credit card had been charged an additional $537 on top of the $427 my husband prepaid for the vehicle. Needless to say we were FURIOUS. This woman deliberately lied to me and added charges to my account that I declined! But because I declined verbally and still signed the paperwork, there was nothing I could do about it. Apparently at Avis, it OK for a rep to try and sneak extra charges onto your bill even if you decline them. The management doesn't care, they will just throw it back in your face and tell you it's your responsibility to read the full contract before you sign it. My husband spent hours on the phone with customer service, who just kept transferring us in circles because no one wanted to help us. Finally someone refunded the insurance portion but we were still stuck with the extra $280 for an upgraded vehicle that we never ordered! I'm sorry but if you don't have the class of car I ordered, you are supposed to give me the next best thing at NO ADDITIONAL CHARGE. They don't care. I have never ever had an experience with a company in my life that fought so hard to make sure you don't get your money back when one of their employees steals it from you. I tried calling her manager and never got a response. If I could remember this girls' name I would post it here because she deserves to be fired for what she did to me. She gets to get away with her commission for wrongfully charging me an extra $537. I wish there was more I could do to make sure this company does NOT get your business. There are plenty of other rental car companies in the airport. read more

I'm very disappointed with my experience with Avis rental car customer service. When picking up my car, the associate made me wait 10-15 mins while there was and a long line of customers where waiting to be helped. She seemed disinterested in wanting to work. Finally when she called me over she said "next" in a very rude unwelcoming manner. She sounded like a robot and just went through the motions discrbing all the details of the agreement. When it was time to return my vehicle the avis employee checked car asked me for my debit card and swipped it without giving me a reason or if there was going to be additional costs. I was confused with all the extra fees. I went to the counter to ask about all the extra charges on my receipt, once again I was greeted with rude manners, the avis employee tried to explain the fees and taxes on the receipt. He did not mention that I was 2 hrs late and I would be charged for a full 3rd day. If I would have known that by being 2 hrs late Avis charges you a full day fee. I would have taken advatage of the full day as i had to take a taxi and other transportation to finish the rest of my errands. I called customer service and all I got in respose was empty "I'm sorry" and "we're unable to help you" "sorry thats our policy" with out actually listening to my case. I was transferred to a supervisor who neither wanted to help me or hear my case. I will never use Avis again. I will tell all my coworkers family friends and everyone else who ever asks about car rentals to Never use Avis. I will post this on Yelp and every single web based review site on the Internet. I hope Avis improves their customer service as Avis should know the customers satisfaction is the most important to focus on. I'm sorry for ever using Avis for my car rental needs. read more

After a poor experience with National Rental Car at the Kansas City airport, I walked over to the Avis desk. They were very friendly and more than willing to help me. Avis is now my go to place when I'm in KC on my monthly business trips. read more

Be aware of unexpected upgrades that are offered without asking and then coming back to an astronomical bill. I reserved a standard car through Priceline. I only needed it for a few hours for getting me to a meeting from MCI and back and the $67.42 paid on Priceline was actually on the high end of my budget for renting a car for 6 hours. When I arrived a the Avis counter, there were only two agents and the small line moved very slowly. When I was standing in line I heard one of the two agents saying to a customer that they were out of several categories of cars including compacts and standard cars. When my turn was up, I asked what kind of cars were available and I was surprised to be offered either a Pathfinder a Jeep Cherokee or a Lincoln MKX. I asked if it was all the same and I was told "yes" and chose the Lincoln. I rapidly agreed to all the different options on the screen, thinking that I had been given a free upgrade. I was NEVER asked if I was interested in upgrading. I was running late and i just wanted to get on my way. I noticed that the contract was for over $224, but I thought Avis was just taking a deductible from my credit card. When I returned the car iI found out that the total was actually what I was getting charged! I went back to the office to complaint and the attendant brought out a manager, that apparently couldn't fix my problem and just gave me lip service about having to speak to a higher up and "get back to me" I was told that I would have received a call back the same evening, which of course never happened. This was very upsetting and disappointing. I have rented cars from other Avis offices in the past and never experienced this kind of treatment or felt so cheated. Seeing that there are other complaints on Yelp about the same issue, makes me think that this was no incident, and this agency is purposely ripping people off and I am seriously considering calling the better business bureau. Question that contract right away, the are skillfully tricky here! read more

Long process, they didn't help much with our bags however they did take us to the airport which was convenient. I suppose I would try it again. read more

My husband has used Avis for several years due to traveling for work. He rents a car EVERY week & reserves online. Since he travels so much we decided to set up a preferred account to earn the perks due to being a loyal customer of Avis. When attempting to set up the account, the system (Avis.com) site would not allow me to continue past entering my drivers license number. It gave a msg of "contact customer service". When calling the representative stated he would finish the preferred profile for me. I'm thinking everything is good until we went to pick up a car & was told two profiles show under my name. I then contacted customer service (800-722-5909) who communicates only one profile reflects for me. Ok that's fine but when I asked about the points earned to date, he begins to say he reflects no points! NO POINTS?? How is that, as I'm a preferred member! Well as he goes in circles then begins to tell me I need to contact another number for the profiles dept. (Not sure why he didn't direct me there from start). I googled corporate in NJ who continues to reference the contact number of customer service. I'm beyond frustrated at this point as we rent cars wayyyy too often to not receive the earned perks. Unable to get an individual I can understand or whom understands me so that makes it more frustrating. At this point my business can be taken elsewhere. So upset about the points or free rentals we would've had by now. So much money just down the drain. read more

efficient and painless rental. you have to take the shuttle to get to the rental center, but I don't think there are any in-airport car rentals. our car could have been cleaner, so bring your own wipes. read more

BEWARE!!!!! Please believe the reviews of getting gauged after the sale. I am a government employee as well. I rented from AVIS a few weeks ago because of a trip to Kansas City. I returned the gas far past the amount that I received it on. They cleared me on the receipt verifying that it was full, yet they charged $33 dollars on the credit card for gas. I have the pictures to prove it. I cannot get a hold of the local office and no help with customer "no" service. I would have rated it AAA 5-star service otherwise. This is a Kansas City thing that the corporate office needs to address. There are too many complaints stating the same thing. BEWARE!!!!!! read more

Had a reservation, came in to pick up the car and they didn't have what i reserved. All they said was sorry and offered me 12 seat passenger van. read more

Beware: bait and switch. I rented the car and prepaid on priceline. When I was picking up the car in Kansas City, the clerk kept trying to hard sell extras like insurance and prepaid gas. I kept saying no, no, no. I thought I was done with all that. He handed me something to sign, and it was a list of fees, like airport fees, etc. I thought it was okay, but when I turned in the car, I found out they charged me a third again as much as I had paid to priceline. I went to the desk. The same guy was there. He said, "We discussed the upgrade." I said we certainly did not, and he said we did and gave me an 800 number to call. After the usual time on hold, then talking to a customer service guy who kept saying he understood why I was mad but wouldn't refund the money, I finally talked to a manager, and it all became clear: they upgrade you without you knowing what is happening. They say, is a nissan whatever okay? and if you say okay, then you've agreed to an upgrade! I told her I had no idea what kind of car that was or that it meant I would owe more money. She pretty much admitted that this is their business model and she said, "You signed the papers." She said that when she rents a car, she brings the confirmation print out and compares every line item to make sure they match. Moral of the story: if you do business with Avis, they mean to cheat you. PS, I see from Will M.'s review, they did it to him too. read more

So I had to drive from Kansas City to Topeka , I didn't do much research prior choosing a car rental I just purchase it together with my tickets through cheaptickets.com, I was worried after reading all the negative reviews through yelp. I was even more worried when I arrived at the airport and other car rentals had a lot more people lining up and Avis had none. I proceed with the registration, the girl at the desk didn't seem to friendly. she asked me if I would like any insurances and I wasn't aware which type they had but she did explained to me the price and the coverage of each option. I wasn't going to get any ins because the full coverage was very expensive but she suggested I should just get the the lowest option for some coverage. I asked about the gas options and she explained to me the options, I decided to go with prepaid, she did recommended me to just refill the gas myself for cheaper but I decided not to. So after I've decided on options she puts it through the system and tell me my total is $170 was like "wow, that's expensive. How did it get to $170? she explained that majority of the charge are fees and taxes on the fees. After I did sign it she proceed to explain to me all the charges. She said Kansas City is one of the expensive ones and a lot of taxes. After discussing with my friends who also had a car rental from other company's, rental is just expensive in general after fees & taxes on fees. The car itself was great, I had a white Ford Focus. Returning the car was a little tricky the gps took me to a different location but I'm sure it's happened a lot because once I called the customer service and told her I'm am at different location she knew exactly where I went and gave me directions back to the rental center. Returning the car was quick and easy. I was charged as my contract stated. Now just crossing fingers I won't be charged extra. I did have unlimited mileage so hopefully that won't be an issue. read more

Jeremy at Avis today rocked it! We are long time Avis users and have never been treated the way we were today - give Jeremy a raise, he's a keeper! read more

Be very careful when renting from Avis! They are very deceitful with rates. I'm an experienced renter and I didn't catch the additional fee until I returned the car. They were not helpful at all at the airport so I followed up with an email complaint. I quickly received a call from a customer service rep who told me buyer beware! read more

The Hyundai rental car got a flat tire on the way to the airport. Hyndai's don't have spare tires??!! Avis told me to wait for the tow truck rather than get a new tire at the tire store that I was parked beside. The tow truck arrived 1.5 hours later and I missed my flight. Avis did nothing to help me get another flight. They did not re-imburse me anything. I won't be renting Hyundai's or anything from Avis again. read more

Rental process from pickup to return was great. Looked at my receipt a week later and noticed a "Loss Damage Waiver" at $12.00 per day. I've rented hundreds of times from Avis and I have always rejected addt'l coverage's. I have also never had an issue with AVIS at any other location. This would be the exception. I contacted AVIS customer service to issue a complaint and I spoke with Jay in Tulsa. He advised me they would reverse the charge if the servers didn't show my signature on that particular part of the form. Jay brings me off hold to tell me he didn't see my signature on their and would be happy to refund half the cost, because had something happened to the car, Avis would have been responsible. I certainly agree in hind sight that it would've been a benefit had something happened. However, that's not the point. I asked Jay for a supervisor so I could contest for a a full refund. Jay refused and disconnected the call after back and forth banter. I called back, spoke with Kathy in Tulsa and she reversed the charge quickly with no questions asked. After looking at other reviews, it appears the Loss Damage Waiver being deceptively added to other rental agreements is a common practice for the Kansas City Airport location. read more

They gave me a car that horribly smelled like smoke covered up by air freshener. If they did charge the previous customer $250 to sanitize car, they should have had a better way to get the smell out. I didn't have any extra time to take it back so dealt with it all the way to Texas. The employee I talked to when I returned it didn't care and I let him know I would be leaving a bad review. I would have given a 1 star except their check out process was much faster than the last time I rented from Budget.. read more

BEWARE! I should have read the reviews first. Looks like I fell victim to the AVIS scam too. Upgrade charges for not even upgrading and corporate "customer service" SAID they would refund my charges, but no such luck. Beware of the pretty little scam artists at the desk. PRICELINE should blackball this company. read more

Hi Will, I am really not sure of your situation but when I had a concern Vanessa was more than willing to help.

Renting from Avis in the Kansas City facility was great. Checking in and out all went smoothly. The staff that we encountered were all so courteous and helpful. The vehicle that we received was more than what we had expected, couldn't have been more pleased! Would definitely recommend and rent again from Avis!!! read more

At the Kansas City Airport AVIS. Quoted a final rate through Costco (Included all taxes and fees), did not have vehicle on arrival, upgraded for an additional 5$ per day. So a reasonable person would conclude the cost of the costco quote plus 25$ plus tax on the 25$. No... The sheet from the rental agent was way off, higher of course, after "Fixing it" we were still $20.00 over what it should have been. The answer from Avis... it's cheaper now then what was on the first bill. Oh.. but it gets better.. Called corporate Avis, they had different figures than what we had and they couldn't help us, told us to call the airport where we rented it from. So we did, the lady on the phone was immediately defensive. When I pointed out Costco plus 25$ plus taxes on the 25$ did not total up, she said oh, I need to send this to a supervisor and call you back... Guess what.. no call back. The moral of this story is do not upgrade when they tell you they don't have your vehicle. Make sure you point out that the Costco quote is the final costs including all taxes and fees. Make sure they don't add taxes again! The most important tip.. Do not rent from Avis. Joe Bobs clunkers would probably provide better service while you're being ripped off. read more

Worst rental experience I've ever had. For starters, despite being the only customer, my vehicle wasn't ready until 30 minutes after my arrival and reservation time. The car's exterior was filthy, covered in bugs and a sticky adhesive residue. When I returned the car, I was shocked as to how I was treated when I observed a discrepancy in the amount I was charged. The receiving agent from Avis, Stoney, attempted to intimidate me. "Do you have a problem, boss man?" When I asked where I could find a manager to discuss the discrepancy, he pointed me in the right direction, then proceeded to heckle me as I walked away. Unfortunately, Nate Riley, the acting manager was no better. He smirked and made sarcastic comments throughout our discussion. He simply attempted to shift blame to other Avis personnel and offices. When I asked who his manager was, he told me he didn't have one and that he reported directly to corporate, which turned out to be a complete lie. In closing, you have a lot of choices for rental companies at KCI. I'd steer clear of Avis! read more

This was the WORST EXPERIENCE I've had with any company in my life. After having a flight cancelled and being stranded in Kansas City for three days, I decided to rent a car from Avis for a one-way trip to my destination of Denver. Throughout the entire process, I was quoted a total of $130 by multiple Avis agents for the one day trip. No extra fees or mileage prices were included, or even mentioned, at any point in the initial reservation or by the agents I spoke with. In addition, it seems very reasonable, if there were any mileage fees, that the quoted price would include an estimated mileage fee charge for the expected travel between Kansas City and Denver. Nope, no warnings whatsoever. I go to return the car and am shocked to hear a $490 charge for the rental. After explaining the entire situation to agents and managers at both locations, their dismal efforts brought no meaningful change in the price. As a young college student just trying to make it home for a short break, I had only booked the car because the $130 price was reasonable for my budget. However, none of the agents showed any sympathy for the situation and were completely callous, robotic, and mindless in their trivial work. I WILL NEVER USE AVIS AGAIN IN MY LIFE. Their business ethics are atrocious, and I would advise anyone looking for a car rental to STAY AWAY FROM AVIS. read more