Great customer service by Arora C at checkout. She was able to assist SUV to hold two wheelchairs…read more Thank you!

First time at MCI and the experience with Enterprise was horrible. Not busy but one person at the…read morecounter at 10am. She helped the same customer for over 20 minutes. The manager came to help her with that customer then left. This should have taken way less time and been far more efficient. Not a good look Enterprise!

Quick checkout if you compete information on-line before rental. No extra charge scams as some…read moreothers places at this airport tend to do. Vehicle in good shape.

Arriving to pickup my rental car was handled efficiently by Janette. In fact I've never been hard…read moresold rental car insurance so persistently before that I almost thought I needed it.. seriously. In offering every single option I felt it was a bit overkill. Now to the car...I had two options in my car type and both had quite a few dings but I think the distressing part was the inside and outside of the car were not clean.. at All. It also smell like a sweaty old man. I cleaned out the car when I got home.

The team was very respectful and welcoming. Trice was very helpful with some last minute changes at…read morethe desk. Very quick and wholesome interaction!

News Nation on the TV in the lobby. No cars available upon arrival. 2 hr wait. After 20 years…read moreyou've lost my business.

I rented a suv 4/22 to 4/27 at MCI airport. When I went to get the car after checking in at the…read moredesk, it had two pretty good size dents. One in the driver side door and the other in the driver side passenger door. This vehicle should have been decommissioned, it was embarrassing to drive. If this is how Dollar rental treats there customers, then I will not use them again. VE

I have never waited so long to get a car. Do not use this or Hertz since they are connected. Pretty…read moresad experience.

Great service again at this location…read more Nicole manned the counter. She was pleasant and thorough as last time. I happened to inquire about an upgrade and keeping the car longer which she was more than happy to look into. The upgrade was more reasonable than keeping the car longer so we got an upgrade to Jeep Wrangler. Upon getting out to pick the Jeep options were plentiful. The manager m, Erica, was outside assisting customers with their rentals. She too was friendly and accommodating. The car was satisfactory and enjoyable for our trip!

Within 12 hours of picking up the vehicle, it broke down twice. I initially contacted roadside…read moreassistance after the car died, and they were able to jump-start it. Unfortunately, after driving for approximately two hours, the vehicle died again. At that point, it was very clear that the car had an electrical or mechanical issue and was not safe or reliable to continue driving. The vehicle ultimately had to be towed back to the airport. I was instructed to go to the National location and get a replacement vehicle, only to arrive and find that they were completely out of available cars. The only remaining option was a vehicle that an employee themselves warned me reeked of cigarette smoke. The problems didn't end there. Roadside assistance arranged for the original vehicle to be picked up by a tow truck, yet hours later, my National app still showed that I had not returned the vehicle. I also just received my invoice saying the car was returned late when in fact it was returned by the tow company 5 hours early and I was OVERCHANGED. I can't make this up. I have repeatedly attempted to contact the Kansas City airport location directly, but calls are routed to a customer service call center that is essentially unable to resolve anything. The representatives can document complaints, but they cannot actually address the issue or connect me with someone at the location who can help. I have made multiple requests for someone from the Kansas City branch to call me back, and no one has returned my call and they intensional do not post their local number anywhere online. Everything is a call center. The entire experience has been incredibly frustrating. When a rental vehicle breaks down twice in less than 12 hours, the expectation should be that the rental company takes ownership of the situation, provides a safe replacement vehicle, and communicates with the customer until the issue is resolved. Instead, I have spent hours making calls, repeating the same information, and trying to get someone--anyone--at the local branch to actually take responsibility for resolving the situation. The lack of communication, accountability, and customer support has been unacceptable. I would expect significantly better service from a company of National's size, particularly for someone who rents vehicles frequently. Someone from National is going to respond to this review telling me to go to their website to submit my situation even though I have call 4 separate times about my situation however their website doesn't have anywhere to leave a complaint and the only lists the call center contact numbers where no one can help. NO ONE WILL CALL FROM THE LOCAL BRANCH.

Rented from Sarah who was a visiting team member from Chicago earlier this month. Have rented from…read moreSixt many times in Europe but this was my first time doing so in KC. Excellent service and I got an upgrade to a bigger car as well.

We had to rent a car due to ours being in the shop. Noone else had any cars available except for…read moreSixt. Now we know why. We have AARP, didn't know we had to go thru AARP website to book, found out today that that was incorrect information. We had originally booked for two days as we didn't know when our car would be ready. The guy that rented us the car told us that as long as we brought the car back the day before (no time frame) that we would only be charged for one day. They ended up charging us for both days and the lady that took the key back stated that all we had to do was show our AARP card and we would get a discount. We don't do business with people that don't tell the truth.

Only reason I'm leaving a star is to leave a review so people can be aware not to rent from this…read morelocation. Rep told me would be a 500 hold when I asked why she said deposit is 300 and 200 is the cost of the rental. Returned car in same condition I got it lo and behold my receipt said something different. Only received 200 deposit and cooperate cannot help me with an explanation as to the missing 100. And there is no way to contact the location and I repeat corporate said they can't do anything. Leaving this so it won't happen to other people as it seemed to happen to other people before. Be aware!!!!

If I could do worse than one star I would. This is an independent budget and they will try to work…read moreyou for every penny. I am a fast break member and reserved a four door jeep. Guy at the counter said they didn't have fast break. Then gave me a small suv and told me after 400 miles I would have to pay 39 cents a mile. This is totally a gimmick and him trying to screw someone. Also the car smelled like the worse ashtray you e ever smelled. Also a gimmick so they can try to charge me for smoking in the car. Do not and I repeat, do not rent from this location at all. Basic crooks. Unbeknownst to the jerk behind the counter I documented it all, recorded it all and contacted corporate. Stay far far away!

Great service from beginning to end from Xavier Wolf. Everyone we came in contact with have us…read moregreat customer service. The vehicle was nice and kept up as well.

Because of a Southwest computer glitch (was it really nine years ago?), my original flight from…read moreOakland to St. Louis by way of LAX was canceled, and while my dad got on his flight from LAX to St. Louis, which was supposed to be the second leg of my flight, I had to scramble to get on some flight, any flight, or else risk returning to the airport the following morning, and that would mean my dad and I would miss the Dodger-Cardinal game, the entire reason we were vacationing in St. Louis in the first place. So I eventually chose Kansas City and arrived so late (1:47 a.m., 2:28 a.m.?) that the rental-car center was closed. Yes, I spent the night on an uncomfortable bench in the airport. I set my alarm for 4:30 a.m. or whenever the shuttles from the airport to the rental-car center started running, except I wouldn't need that alarm, because I wouldn't be able to sleep much anyway. (I ended up going to an airport Burger King, which opened before the rental-car center, and waiting it out there. The shuttle was fine. When I entered this place, I just couldn't believe it. Why so many escalators? Why the second story? Did the rental-car center double as a mall? As an airplane hangar or NFL indoor practice facility? Nope. There is all this space, and the different car-rental agencies are lined up against the walls, like in most places. But rather than a single large wall or even two walls, this place has three! Plus a whole hell of a lot of empty space in the middle of the floor. Because? No one really knows why, actually. It's a total mystery. I asked my agent, who was very friendly, if yawny, for this early in the morning. "Does it ever get crowded?" I asked. "Sometimes," she said, "but it's never full." Indeed. How could it be full? I had my one-way rental from Kansas City to St. Louis in a flash, and I was soon navigating unfamiliar Missouri highways on my long trip to St. Louis. It's fine. It's very clean. But what's with all the open space? Is this like a built-in subsidy for the floor-cleaning-solution industry? They must spend so much time cleaning and buffing these floors.

No good if you have lots of luggage. The car rental area is separate from the airport and hard to…read moretransport all luggage if you have a lot. Personal ride pick ups from the car rental are a challenge to navigate.

Ask for Kaela or Dominic. They took good care of me when I needed a 24' trailer. Keala stayed after…read morehours till I got there to pick it up and Dominic knows how to put out fires.

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