We have used 5 Guys Transportation twice now for transportation to and from the airport. We have always been happy with the service. The drivers arrive early, have a clean van, and are always very pleasant to chat with. They help us load and unload our luggage. The company is very communicative. This definitely beats parking in the airport lot and riding the airport shuttle over, especially for a 5:30 am flight! read more

Timely. Good service. They are on top of changes in your flight schedule. These guys are good--there are some others who will leave you hanging. These guys are highly recommended read more

I was just on my way into work and I had the pleasure of having a five guys transportation van right on my bumper. It was so bad I hit my hazard lights, and when the highway opened up to a second lane I moved into the right lane in motion for them to pass me. Instead, this jerk wanted to sit in my Blindspot for several miles refusing to pass me. Five guys transportation has the worst drivers in the country, do not book with them. I constantly have issues with these jackasses when I am on my way in tailgating and cutting me off in traffic. They are the worst drivers in Kansas City. I wish this company would just go bankrupt because one of these days. One of these jerks is gonna hit me and I'm going to sue five guys for a lot of money. It would be best for them to just close their business so this doesn't happen. Why don't you train your drivers to quit being jerks? read more

Your taxi prices! Too expensive for the normal every day User! I was shocked to hear the price of $260 for a church near me.

5 Guys Is my provider of choice for airport transportation. I travel often for work, and I don't like to drive at night, so that leaves me in the situation of preferring a ride. They're always on time, actually early, and they will meet you inside the airport. Everyone has always been super friendly, I've never had a bad ride, and I've used them probably 15 times now. They keep an eye on your flight, and also if you need to change a flight and your timing of a ride, it's very easy to just call or email them and they will make the changes immediately. Do not hesitate to use them for any airport transportation needs. read more

I was pleased with my experience with 5 Guys. Before my trip, the reservation process was seamless. The driver was waiting for me when I landed since they had my flight info and were able to see any changes . My vehicle was clean and spacious; my driver Norbert was courteous, pleasant, knowledgeable about the area, and especially careful driving in the congested traffic. Outstanding Service all around!! I highly recommend this company! read more

I can't believe this company is having their employees drive in this blizzard. On their website you can't even email them, you are just able to call them. I hope their President, Brent Demoss is out driving too. I'm sure he's in his nice warm home, enjoying time with is family while our loved ones are risking their life. No amount of money is worth a life or injury. read more

Clean vans and great drivers! I was so worried about an early pick up time at 3am. The driver showed up exactly on time which was an incredible relief. This is a very reliable service with friendly drivers. read more

Imagine this, winter storm, flights canceled, redirected and delayed for over 24 hours. I hired 5 GUYS to pick up some relatives at the Kansas City airport when it became apparent that me driving from Johnson County was not a good idea. 5 GUYS was so professional and helpful. They tracked the "5" flights in total that were canceled, redirected or delayed and picked them up when they finally landed in Kansas City. They delivered them home safely. The entire time they kept up the communication with the passengers(my relatives). I have used 5 GUYS in the past for airport shuttle, but this service seemed 5+ stars. read more

We arrived at MCI just before midnight. There were no taxis. Uber & Lyft were difficult to get and at ridiculously high prices for fares from MCI to Downtown KC. Out of options, it hit me. Right in front of me were several 5 Guys vans with their phone number staring me in the face. I called their dispatch number. The dispatcher took my info & credit card over the phone. He said someone would be there to pick me up in a few minutes. Sure enough the driver was there in less than 5 minutes to wish us away to our hotel. The dispatcher & driver could not have been nicer and professional. I highly recommend. read more

Wonderful and reliable! I gave my driver a box of candy, even though they get tips. I'm sure they appreciate a little something extra.

I have been using this company for 5+ years now. Always on time, always courteous, always professional! I highly recommend if you travel to MCI frequent or even just once or twice. read more

Never again. I prepaid for transportation from the airport to Topeka. Pickup was fine, driver was friendly, but they didn't bother to use turn-by-turn directions and ended up driving past Topeka and adding an hour to the drive due to needing to drive 30 miles to the next exit to turn around. I understand mistakes can happen, but this was extremely unprofessional, and all down to arrogance about not using the tools available.. Next time I'll rent a car. read more

I paid in advance for my airport pick-up and return pick-up--a total of $250, which is overpriced. I could not keep my reservation, and I canceled 48 hours ahead of time. I received an email confirmation of cancellation. I was assured I would receive a full refund. Eleven days later, the refund was not returned to my account. I called twice and was told it would be taken care of that day. As I write this, it is the end of the day, and I still have not received my refund. I recommend against using this company. read more

Our company has used 5 Guys Transportation for 3 years now with impeccable service and communication every time. We travel with peace of mind knowing a courteous driver will be there ahead of time on both sides of our trip. Great job 5 Guys! read more

Called to reserve a ride; person who answered the phone did not know if they even had availability and didn't allow me to make a reservation. read more

I showed up to see a 5 Guys driver waiting at baggage claim to see him spitting Tobacco on the new airport floor inside holding a sign. Very unprofessional and I won't ever use them. Disgusting and disrespectful of our new airport read more

I would highly recommend 5 Guys Transportation. This was our first time using a car service for to and from the airport. Flight out, we had Dennis and he picked us up at 4am. He was pleasant to chat with and got us safely through the dark raining morning to the airport. Flight home, we were delayed but met by Jerry at our gate, he helped grab our luggage. Was friendly and conversational and got us home safely. It was such a relief to not have to worry about how to get to and from the airport especially when tired and traveling with a young kid. Great service and will definitely use again!! read more

I was forced to cancel a trip, and contacted Five Guys well before the cut off time. They told me no problem. When I received my credit card bill, I was charged anyway. I spoke to the manager and he said that they couldn't accept the credit card charge as evidence. I was a good customer, but I won't use them again. read more

They are a great company to deal with. We used them to take us to airport and they were on time and very considerate. When we came back from our trip they were on time at the airport retrieve our baggage and were most considerate. I will not hesitate to use them again. read more

It took me a while to write a review. This is my first time using 5Guys from home to the airport and the opposite. I got to say they are extraordinary, very professional and friendly, on time and also helped me with my luggage. I'd never need to look for any other shuttle company in the future. Many thanks to every single person who helped me out.. You guys rock!! read more

First time using them and from start to finish, amazing! Making reservations was easy, received confirmation email and phone call. Driver showed up 10 minutes early. Ride from my house to airport was safe, professional, and had no issues. We will be using them again in the future! read more

Highly recommend! I was in need of a last minute ride to the airport (pickup time at 3:30AM). 5 Guys Transportation was quick to accommodate my trip and showed up right on time. No issues, fast, friendly and professional! 5 stars from me! read more

I had a great experience with the 5 Guys Transportation Aiport Shuttle, which I took from the Kansas City Airport to Lawrence KS this morning. The vehicle was clean and new and roomy. The driver (Shane) was a great driver who was also very friendly and helpful. He shared interesting stories of life in Kansas. My trip was enjoyable and educational. I give 5 Guys Transportation my highest possible recommendation and look forward to riding with them again in the future. read more

I have used 5 Guys three times now and would call them again for transportation between my house and the KCI airport. All of my flights have arrived after 12:30 am and the drivers have always been there at the gate waiting for me, been very personable and professional, and always excellent drivers. Perhaps I have been lucky to avoid the drivers mentioned in the negative reviews I have seen posted here, but my overall impression of the company is very positive. I add an extra gratuity since these flights arrive so late, so perhaps those runs are more attractive and get their A list drivers? Don't know. I like to support the local businesses, so I think it is preferable to the SuperShuttle types. Recommended! read more

Used their service 3 times in the last week. Each driver was polite, professional and a good driver. The cars are clean and comfortable. I would highly recommend this service! It highly beats any other alternatives. read more

My wife and I tried Five Guys Shuttle for the first time round trip to/from KCI. The shuttle taking us to KCI was at my house promptly at 6:00am, the time requested. Tonight's driver was at the gate as we walked out with our name on a sign even though our flight arrived early. Five Guys was the lowest price I found for a non-shared van to the airport. Another company I looked into was higher and wanted an extra $20.00 because our flight was scheduled to arrive after 10:00pm. Five Guys van was clean and the driver's were courteous and pleasant. This is the only company I will use now when needing transportation to the airport. read more

I've used practically every limo, private car, taxi, and shuttle service over my years of traveling in and out of Kansas City. Some companies are ok, some are disappointing, but Five Guys never disappoints. They are super, every time. -They are reasonably priced. -They are friendly and personable, from reservation staff to drivers. -Their cars are clean! And they smell nice. -They run on time. Always. From pick up to to airport and pick up at the airport. -Their drivers driver safely and obey traffic laws. -They treat their customers like royalty, just like in the old days of air travel. I've been late due to other services (won't name names but they're big and blue), had taxi drivers travel like bats out of hell, dealt with Town Car and limo drivers who were surly and acted as though they were doing me a huge favor by performing a service I paid for. These unpleasant experiences are in the past since I found Five Guys. I won't ride with anyone else. For safe, clean, on-time, reasonably-priced, and friendly airport travel service, Five Guys is the only way to go! read more

Wow. If I could give 10 stars, I would. Someone told me that MCI does not have a taxi rank and you have to call a taxi from inside the airport. After getting off a long flight, who wants to deal with such an unneccesary hassle? 5 Guys to the rescue! The driver stands at baggage claim with a sign with your name on it and they are able to park right in front of the terminal. Easiest airport shuttle pick up EVER. They operate very clean shuttles, drivers are super friendly and the pick ups are on time, if not just a bit early. I also love that they use Square technology to take credit card payment - makes paying easy, fast and convenient (not sure why more shuttles and taxis aren't using it). Plus to top it off, they only charge $40 each way to downtown KC which is a lot cheaper than the taxi. I wish all airport shuttles were at this standard. If I come back to KC, I will definitely use them again. read more

About $10-$15 cheaper than a cab from the airport to my home in Leawood. Beyond that, Five Guys has cleaner vehicles (mini-vans), friendlier drivers and the best reliability in town. I probably recommend Five Guys Shuttle more often to people than any other product or service. Don't let the "shuttle" in the name fool you, this is first class car service all the way. read more

Always on time, clean van, polite drivers. I always use 5Guys to and from the airport. It is so nice to step off the plane and have someone get your bags and drop you off at your driveway. Won't hesitate to schedule 5Guys for out of town guests. Be nice and tip your driver!!! read more

Excellent service, would use them again and highly recommend. Driver was polite, professional, showed up exactly at the time requested. Reasonably priced, clean car, overall exceeded expectations. read more

Dependable and professional! I've had negative experiences with other transportation services, but when I schedule 5 Guys I can rest easy knowing that my driver will be there as scheduled. read more

The driver, Zach, arrived 10 minutes early. The van was new and clean. Reserving and paying for the ride by phone was easy and pleasant. The experience was outstanding. I would definitely use the 5 Guys service again. read more

Punctual and dependable. Both drivers (to/from the airport) were pleasant and loaded/unloaded our luggage. Vehicle was late model and clean. I will use them again. read more

Great Service. On time for an early AM flight. Reasonable price, and super polite and professional driver.

Always have a great experience with 5 Guys Transportation. Drivers are prompt, courteous, friendly & helpful. Office staff is the same. Great service & value. Use 5 Guys every time we go to or from the airport. read more

Great friendly service! We live in Lees Summit and had to catch an EARLY flight from KCI for an extended (10 month) trip. We called 5guys cold and was greeted by a super friendly, helpful driver at 4:00 am. Great ride, great company great service. read more

I had a great experience flying in to MCI on a late flight from Hartford, CT. Checked bag did not arrive with me. The driver was very helpful in navigating the lost baggage process. Once that was done we were on our way to Lawrence. Service was great!! read more

Had a scheduled pick up from the airport for myself, my wife and 2 small children. They left a voicemail while we were in the air that they'd be about 15 minutes late. When we called them to see where they were a few minutes after their revised pick up time, they said they were about 20 minutes away. I had no faith they were that close and hoped into a cab. I will never use this service again and I suggest you do not as well. read more