I will echo the reviews of many of the people on this site. I reserved a mid size car to pick up at this location on March 13 and return on March 16. My experience started out fine with the standard forms and questions. I didn't accept optional insurance. The only other question I was asked is "Is a Dodge Charger okay?" I said it was fine. When I returned the car four days later I noticed that the charge was over $150 more than my original estimate. When I looked at the bill, it showed a $35 per day upgrade charge. I pointed it out the intake agent and he told me to notify the agent at the counter. When I spoke to her, she took my rental agreement number and told me that Avis would be contacting me in a few days. I never heard from Avis and when I was doing my business expenses, I decided to follow up on April 18. The Customer Service Agent I spoke with told me that I had signed the agreement, but would file a report, but since I had "enjoyed the Charger", he could not make any adjustments. When I told him that was unacceptable, he offered me a 25% discount on the upgrade. I refused that and he offered me a 50% discount. I refused that also. Avis was not 25 or 50% wrong, they were 100% wrong and has a habit of this as demonstrated by the multiple negative reviews. I will be taking my case to the Better Business Bureau, but in the mean time, DO NOT RENT FROM AVIS. read more

Customer Service does not take care of customers. Absolutely terrible experience. They charged me for 7 days when I only used the car for 4 days. I called customer service PRIOR to bringing in the car early, and they said they would take care of the refund after the car has been returned. I returned the car, called customer service again, and they said it was in the contract that turning the car in early was not going to give me a refund. During these COVID times, I expected a little more care for customers. I guess I was wrong. I will be going back to using Enterprise. read more

If I could give this a zero star review, I would. I've seriously never experienced worse customer service in my life. If it weren't for the low price I would not have put myself through the experience. I guess that's the only reason I would give Avis even a 1 star review. First off, I made my reservation online through Avis's website. It was a decent experience until I had to talk to someone on the phone to confirm there would not be a drop fee at the location we returned our vehicle to due to it being out of state. My husband and I rented the vehicle in South Carolina to drive back home to Missouri. The person on the phone I talked to assured us there would be no extra fees that didn't show on our reservation. Great. So we go to pick up the vehicle and the lady at the front desk enters in our credit card number incorrectly twice, which "froze" our reservation for some reason. She said she couldn't do anything about it, and we could either wait AN HOUR for it to unfreeze or we could call customer service to make a new reservation, cancel this one, etc. Fine. So I called customer service and was put on hold. For 45 minutes. I actually was still on hold when I hung up after 45 minutes and you can imagine how frustrated I was. I just figured I only had to wait 15 more minutes at that point, so why not. Oh I was so angry. The worst part is, when we came back, the lady blamed it on us that we gave her the wrong credit card number, and we didn't. We literally showed her our email reservation and she typed it in wrong. Oh goodness. Anyway, we tried to call customer service two more times about questions during our trip, and could never get ahold of anyone. After waiting almost an hour AGAIN on hold, I was transferred and placed on hold, and I just gave up. I was so relieved when we got home and returned our car, never to deal with Avis again. They are officially my least favorite company. Save yourself a major headache and go with a different car rental company. read more

Not helpful, and outright rude. The entire process of checking out all the way back to returning the car was convoluted and messy. Non-standardized policies, based on who you speak with. I was told one thing on the phone, then something completely different in person (each time). I would highly recommend anyone other than Avis. Unless, of course, you want a headache. Also, as a side note: not gay friendly and even rude/discriminatory in their actions. read more

Check your receipt before signing. After saying did not want roadside assistance. They added it and charged for it anyways. Offered no assistance when questioned about the additional charges I wasn't expecting. Front counter could care a less. read more

***WARNING**** DO NOT USE AVIS EVER!! I rented a car from KC airport. It was snowing pretty bad. They drove it up and dropped it off, not even cleaning off the snow. Drove it to my friend house-all highway.. realized next am when the snow had melted that there was a crack in the windshield. Of course I'm fully responsible. They didn't even offer to go 50/50. Didn't even want to listen to me didn't even offer to refund the "administration fee" I should have stuck with my tried and true THRIFTY CAR RENTAL. Thought I'd give Avis a shot. BIG MISTAKE!!!! Stay away from them . They suck read more

Well.....I've been renting from Avis for years and I have always pre paid for my rental. I've never had any problems at any of the Avis' except for this one! I've already complained to corporate at least 3 times. Here's what happened: I waited in line for over an hour to get my rental when there were 2 clerks and only 4 people ahead of me. The. employees acted like they didn't want to be there and there was a pattern of people asking about fees being charged and a blatant disregard to the customer by the employees waving off the customers questions. When I got to the counter the guy that checked me in took my drivers license and debit card. He proceeded to tell me that he needs to run my card for $200 as a deposit for the rental, I let him finish talking and I informed him that I prepaid for my rental. His demeanor change he became arrogant and rude, why I don't know. I saw him run my card and I asked him what he was doing. He said "we need to make sure that this was the card that you used to purchase the card" I told him that I don't think it's necessary and I have the receipt but he cut me off and said that he sees the rental information on his computer. He also informed me that nothing on my card was ran. He had me sign the rental info, the charge was exactly the same as what I pre paid for, no additional charges. I got my rental and proceeded to my destination. I didn't trust the employee and I decide to check my bank account the following day....I was right not to trust him!! He ran my card for $100!!!! He blatantly lied to me saying that he didn't run my card!! I called cooperate and they informed me that they have a new policy that even if the rental is pre paid the need to have a debit/credit card on file as a security hold and as long as the rental is turned in on time and in good condition the "hold" will be reversed. I informed them that I am fine with that policy, however I am not fine with the employees blatant lie about running my card!! All he had to say was "this is new policy, even if a rental is pre paid, we still need to have a card on file. It will a $100 hold and it will be reversed as long as the rental is fine and turned in on time" but he didn't do that he lied about running my card. The employee lying bothers me but when I complained to corporate the didn't seem to be concerned. They were very nonchalant about it, I'm not saying I need the royal treatment, but I don't want to be lied too. read more

Common trend, deceptive business practices. I booked a rental for $48 a day and I show up and the lady asked if I want to have a Kia Soul and I said, as long as it's not more expensive than the one I reserved, I would take it. She said it wasn't, which was a lie. I admittedly didn't read the rental agreement and it ended up costing me $15 extra a day for a car that looked like a taxi cab. I called the customer service and they refused the reverse the charges. Do not use them, I will advise my company not to go through them either. This happened to my husband too. They take advantage of the fact that you are busy and want to get out of there to secretly upgrade you. Not forthright or honest. read more

The company is very crooked. They will charge you for services if they know you are in a hurry. Highly advise pick another rental car service there are many that conduct themselves more honestly. Highly dishonest can't emphasize enough. Stay away!!! read more

so, I make all our travel arrangements and here we arrive at Kansas City airport on Wednesday afternoon at the Avis counter....their computers are down!!! okay, that happens, no problem BUT don't tell me you don't have the car I requested in your list. It took for ever to get what we had reserved and what we needed. I even walked to another rental company and boom!!! Avis' computer is back and my car is there...isn't that funny?!?!?! so it's time to return our car after our stay and, surprise!!! it's 39degrees outside and the guy can't find our rental agreement in his handheld equipment.....duh!!! so go inside and ask only to be sent back outside to another counter for ck out.....terrible service Avis....not using you again. read more

I would give this company zero Stars if I could. I made an online reservation and prepaid $115 for 3 days. At the time of checking in I was asked if a Volkswagen Jetta would be okay and I said yes. I was asked if I wanted any sort of insurance and I said no. I put a credit card down at the time of check-in and was told it would not be charged as I had already prepaid. After I checked my car back in 3 days later I noticed that my total was now $245. I called Avis to see if there had been some sort of mistake and was told no, that I had been charged $30 a day for a loss damage waiver that I had not requested, but was on my receipt. As well as being charged an extra $30 for an upgrade which I did not request. I see several other complaints about this location up charging without consent as well. I was told I could be refunded for the upcharge but not for the insurance because I signed the receipt. I'm sorry I did not scrutinize every word of the receipt as I had just landed and was in a rush to get to a family event but believe me I will never use this company in Kansas City or anywhere ever again. read more

As others have written, I was ripped off by their deceptive and dishonest business practices. Trying to get to a funeral in Iowa, our flight left late and we missed our connection in Dallas, so we decided to get a flight to Kansas City and drive three hours. I first checked Hertz, but it was going to be nearly $300 for the one-way rental. So I check Avis and it was only about $170. The local rental in Iowa was $50, so this seemed like an acceptable penalty. I received the rental confirmation, and NOWHERE on this document was the per-mile rate stated, and an "estimated total" of $172 was provided. To their defense, it did say "miles incur additional charge" but that was the extent of it. After returning the car, I noticed a charge on my Amex of about $300. I had no documentation and was never e-mailed a receipt, so I called Avis customer service and was informed that there was a charge of $0.40/mile, which added another $130 to the bill. (Imagine that, now it's the same as what Hertz quoted!) I asked how I could possibly have known this and was told that it was on my confirmation. I read the confirmation repeatedly and explained that it wasn't on there, and I was told to fill out a form on the web. Amazingly, just a few seconds after I hung up the phone, I got an e-mail with a confirmation that specified $0.40/mile. Two days AFTER I returned the car! I had some e-mail exchanges with them, giving them ample opportunity to step up to the customer satisfaction plate, but got absolutely nowhere. So I complained to American Express. They opened an investigation, and eventually closed it, sending me a copy of a document that Avis had sent to them that I had never seen before! It's like they just made it up! Anyway, it's not a lot of money, but it really is the principle of the matter. If they had quoted me a price of $300 for the one-way rental, I would have paid it and there would have been no hard feelings. Instead, they would rather lie about the price, then lie to cover up the lie. I rent cars for business regularly, and, unless they're willing to reconsider their position, I will never, ever rent another car from Avis, and ensure that no one else in our company does either. They may have gotten an extra $130 from me, but it's the last dime they will see from me or my colleagues. Seriously, did they not know what the per-mile rate was at that time of the quote? Did they not know how many miles I was going to drive, at a minimum? Hertz obviously did. Avis is either intentionally deceptive, or they lack the computer skills to provide an accurate quote. Either way, I'll take my business elsewhere. read more

AVIS MCI falsely charged us $100 for fuel charges when the car was returned full. We filled the car at MCI, even left the receipt on the dash. We were told someone probably threw the receipt away without even looking at it. Now, after calling AVIS, we're told it is our responsibility to provide documentation, when AVIS is at fault. And it will take 3-5 days before we get a response. To me, this is theft from corporation. We see many other such complaints on the review sites. Be warned- check your receipt before leaving. Even better, take your business elsewhere. read more

I had a pretty standard airport rental car experience. Nothing overly special either good or bad. When my flight landed I went to the rental counter and my car was ready. No hassle, no fuss. It was easy to pick up the car and easy to drop it off when I was done. Pretty solid experience overall. read more

I have never rented from Avis before and I definitely will never rent from them again - especially at this location. I made my reservations online for a full-size , basic, Class E, car with an estimated total for a three day rental of $100. These employees at the counter did some sneaky up-selling and suddenly my estimate went from $100 to $440!!!! I brought up my email and showed them my reservations and the description of what came with that reservation. The employee "didnt understand" what my confusion was between what they had just rented me at the counter and what my reservation was in the email. I was exhausted from getting up quite early in the morning for my flight to MCI and just gave up after all the arguing. I shouldn't have- but she was fairly good at making me feel stupid about what I understood my reservation to be and basically bullied me into the rental. I finally got her to put some discount on which brought it down to $360- some dollars. Renter beware!!! Do not rent from Avis or be ready to stand your ground when they up-sell you and act like they have no idea what you are talking about! You have been warned!!! read more

I rented from them and all the basics were great. Car was what I asked for, ready on time, all service was great. But when I returned the car I mistakenly left some very important and sensitive papers in the glove box, and I was on a plane before I remembered them. Avis was wonderful. They tracked the papers down and mailed them to me. They were really nice about it. I will be flying in and out of this airport a few more times in the coming months and I will use this Avis every time now. Thank you! read more

What a crap company. There are way to many rental companies than to deal with these clowns. I filled up my rental car as full as it could go 10 miles from the airport. I was charged 20 bucks for a fuel charge? I called to question the charge and pretty much told to Bad so sad. I think that is like basically stealing my money. I drove not even 10 miles and it was on full when I dropped it at the airport. Oh well, I will never use Avis again. I should have read reviews before I booked the car. Not good read more

Thrifty rental car screwed us by canceling our reservation and then were out of cars. Avis staff were friendly, gave us some water, quickly checked us in. Their crew even installed our toddler seat for us and drove the car up closer for us to load. In contrast to the "Sorry, we can't help you" we received from the other company - this was a great experience. read more

I experienced the same behavior as many hopefully now former customers. The car available was not available, I ask what are my options and she told me o e of two cars, I chose the vw Passat. She never mentioned there would be additional and significant fees. She quickly took me through the screens and off I went. It was only after I booked the flight that i looked at the bill and was shocked. STAY FAR FAR AWAY FROM THESE SHARKS, THERE ARE MANY OTHER HONORABLE COMPANIES TO RENT FROM. read more

Avis is my favorite rental car company, I always seem to have really great service and they have a great deal with USAA so we don't have to buy the extra insurance. I travel A LOT and always use Avis. read more

Do you notice a theme of people being billed? Look through these reviews - sneaky upsells, scams, etc. Yep - there's a grain of truth to that. I reserved a full-size car through Priceline. Got to the counter. They said they had no full-size cars. Now, it is approaching 1 AM after a 4 hour flight delay. I had a 3 hour drive ahead of me. I want my car and go. 8 people ahead of me (every other car rental station had 0-1 people in line). They said there were no full size cars - but I can get a Minivan, or upgrade to a luxury car. Well, I tell the agent that I don't want to pay for an upgrade. Anyway, she either completely forgets that I said that, or doesn't care. She tells me to click at 6 different places on the screen, and gives me the Van, When I get back, I notice a $30 upgrade fee. Now, as a 36 year old man - why would I upgrade to a Mini-van? I explain that overcharged me and that I wasn't living out my dream of being a Missourian Soccer mom for a day. The man at the counter claims he can't do anything about it. Says he can't even verify that there were no full size cars not available. I refuse to believe that they can't check the computer. He hands me a card for the "Senior Operations Manager" - says that person only has the authority for a $30 refund, and she will call me. No call yet (in all fairness, it has been one business day). So, I call at 5:45PM, and I just get dial tone. No answer. That's right, the only person responsible for refunds doesn't even have voicemail. So, yeah, they will take your money, and then make it difficult for you to get a refund. So, yeah, don't rent from them. Seriously. Just look at the reviews. There's a reason why a lot of people get this through Priceline - because no one would specifically choose Avis car rentals in Kansas City. EDIT - So, while I had initially 1 star, I changed it to 3 stars. I called the main Avis customer support line, and they were pretty awesome. They reversed the charge with no issue or hassle. It took 5 minutes. read more

Horrible experience with AVIS car rental at the airport in Kansas City. I admit I was distracted but they pushed me through the process and did not explain that they had upgraded me even after I said no upgrade to one choice...they slipped in a second choice. Bad customer service people. AVOID AVIS at the Kansas City Airport. read more

11 dollars a day (pre fees). clean car, fast service, exceptionally polite employees.

Fast service. The lines were nonexistent and I was able to check in, get the keys to my car, find it quickly, and drive out of the rental parking lot. Returning the car is also a piece of cake, as the employees scan a barcode in the window of the car, check the mileage, and print out your receipt right then and there. No waiting for more lines. Great experience! read more

My flight was delayed and my name was not in the Preferred List so I have to ask the counter for the row numbers. They should have at last keep my name for 2-3 hrs in case of flight delayed. The line was not long but it was late at 11.00 pm but would be nice if I don't have to wait and not hungry. The person at the counter was friendly and was able to help out. Return as usual was fast and easy at Avis. read more

The service was very friendly but it was SLOW. It took about 15 minutes to get my car because the guy behind the counter was clearly new and not very well trained. When I returned my car at the end of the day I waited for 10 minutes to speak to someone behind the counter before I got fed up and left without my question being answered. There was 4 people helping two customers and they apparently thought it was important to act as travel guides rather than help people in line who have a plane to catch. So while the staff was friendly, the slow service has all but guaranteed that I will never use AVIS again. At least not in Kansas City read more

I recently left a small item in the car, and Dianna in customer service called me and let me know they had it. She told me Marge in lost in found would mail it back. I received it a few days later for no extra charge. Very honest and decent of them. Great customer service, and the quality of their cars is quite good as well. Thanks. read more

It was Avis. I don't know why they always try to give me a dang Grand Marquis! I am top tier with Avis and get a complementary upgrade to the next class and they always try to stick me with the old grandma cars! I don't get it, does anyone ever want them, there are always tons of them on the lot! Take a tip and loose these horribly hideous cars! read more

We reserved a car with Alamo to be picked up at 12:30 AM, and were assured by a phone rep the Alamo counter would be open until 2:00 AM. Upon arrival (flight was on time) the counter was closed. Called the toll free number and the rep said an Alamo worker should be there. Nope! And, the phone rep didn't even apologize. The worker at the AVIS counter told us (and other disappointed customers) that was the second night in a row the Alamo counter had closed early, stranding numerous clients. Skip Alamo and go with AVIS; the worker was very nice, the car in great shape and we saved $70 on our rental! read more

Reserved a mid-sized car via Priceline.. Arrived to find out they only had the Kia Soul (Square car promoted by a HAMSTER) and a 12 passenger creeper VAN. Hello? I RESERVED a mid sized car and PAID FOR IT IN ADVANCE. Didn't have 30+ to wait for someone to return a car so I took the Mazda clown car and quickly realized the windshield wipers didn't work and there were stickers on the windshield directly in my line of vision. Called the local office to alert them ASAP for fear of being charged for the "damage." Had to drive out of my way later in the day to return the car and wasn't greeted with "i'm sorry for the inconvenience". Nope not a word.. read more

Great service! Checked in late Friday and asked for an upgrade and the guys hooked us up! Very kind through the while process, made for easy pick up and drop off of yeah rental. Would totally rent from them in the future! Thanks Avis for a great weekend in Kansas City! read more

I would take pictures of the car upon return if I were you. They charged me $700 for a dent repair that was not on the car when I returned it! read more

Heavy sales on upgrades and insurances. Sent us to the wrong car. Hope the rest of this experience with their car goes better

WARNING - DO NOT RENT FROM AVIS!!! I wish I had read all these reviews prior to renting with them. Because I was late returning the car on the same day, they doubled my rental, charging me for an entire additional day plus a late fee. "Customer Service" apologized and explained it was in the fine print of the contract. Like anyone ever reads that. For something as substantial as these punitive fees, it needs to stated up front. I don't know how people can work for this company. I certainly will never rent from them again - no wonder they were the cheapest up front, since they pile on all these hidden fees. read more

Charged for an upgrade that I never approved. Attempted to correct but was told that they could not refund money. Rip off

I arrived at the Avis counter a little after midnight last night. There were 12 people in front of me. One person was working the counter. An hour and fifteen minutes later there were still 8 people in front of me and the woman working the counter repeatedly told us she couldn't guarantee that there were enough cars for us. Really? Are you over-booking cars like the airlines do with their seats? Finally at 1:15 a.m. I called a Lyft to take me the 35 minute drive to my hotel. Thanks so much, Avis! I understand it was very late and you only had one person working the desk, but there was absolutely no sense of urgency on her part, and she seemed to have no empathy for all the people waiting in line. If there really were no cars, shame on you for booking the reservations in the first place. read more

Don't, just don't. Booked here because it was convenient w/ my airline reservation. Mistake. Understaffed - Stood in 6 person deep line for 15 minutes listening to counter person talked about how excited he was that he was about off shift. Car Option - Didn't have car size I reserved. Their solution was to up sell me rather than comp whatever car was available. Would have been appropriate given my wait and those still waiting while they radioed for my car size. Waited. Joyous Counter Person shut down for shift end rather than help those left in the queue. My car was ready via valet - stood at the outside curb, abrupt attendant drove it up, got out and walk off without acknowledging me. I guilted him into saying "hello" as he walked away not even turning around. In my experience these type of employee attitudes reflect how they themselves are treated by their employer. Next time I will choose another company. read more

Had reserved car for 4 days from MCI. Pickup was easy, and the attendant said if we needed to change the drop off date it was no big deal, just to call. (we had open ended tickets and weren't sure when we'd be headed back home) we ended up with flight back same day as end of rental, but needed to return the car about an hour late. We call to alert them & were advised it'll be $375 to extend the rental that long!!!! This is significantly more than the cost of the entire rental. Ended up returning the car at the local spot and getting a shuttle van to take us to airport, spending an add'l $100 on that. Why it costs $25 extra to return car at different location but $375 to be an hour late I do not understand! This review might really be for Avis corporate, not any individual location but at the very least the woman at the counter should have told us about the exorbitant fees involved when we asked about possibly extending the rental. read more

I checked in my car rental , a Mazda 3 , at the Airport on 12-28-12. The attendant carefully went over my car and said everything was fine. At the end of January I received a letter from Avis that my car had excessive soilage. They said they found dog hair in the car. They were going to charge my credit card $150. Yes, I allowed my smooth coat toy fox terrier to ride about 30 miles in the car. Being that my dog is white and the seat interior is black, the small amount of hair was noticable.They sent photographs and I could literally count the hairs on the passenger seat. Per my signed contract, I was required to bring the car back in the exact same condition that it was rented in. Is this even possible? If their employee would have told me that there was excessive soilage would have taken the 2 minutes to vacuum the vehicle myself. My wife called the operations manager, Patrick Torres, who confirmed all the above but said it doesn't matter that the employee checking in the car said the car was fine. His company was going to charge $75 to vacuum, $35 to take the Mazda 3 out of service for a day and $40 to send me a letter telling me that they were going to charge me $150 on my credit card. My wife asked Patrick Torres if he felt charging us $150, even after the $360 for the original rental, for the excessive soilage was worth losing customer. He never returned that voicemail and charged my credit card. Well Patrick Torres of Avis located at 723 London drive Kansas City Missouri 64153 (816) 215-3413, cell phone, your company will not get another dime from us. James and Jana Watson read more

Terrible customer service- we got a flat tire about 60 miles outside of KC on our way to YellowStone. I put the spare tire on and drove to the Airport Avis Location. The car we received in exchange didn't have navigation, awd, leather or any of the features of our previous vehicle. When I told Stephanie that this was unacceptable she told me she was going to call security and police-I asked for her full name so I could reference the terrible customer service and she refused and said that it was harassment-I was left with no option but to take the subpar vehicle. Never Again Avis read more