They will scam you. If I could post 0 stars I would. Rented a car for business like I always do and declined any extra services (like I always do). Got the emailed receipt and it showed an extra $130 in charges basically doubling the rental cost which I had PREPAID! Was told there was nothing they could do. Never again....cant believe they get away with this. read more

I booked my reservation online and prepaid for everything. When I went to pick up the vehicle, the attendant told me I could choose either an Altima or an Accord. I chose the Accord and went on my way. I returned the vehicle at the time and date that I put in my reservation with a full tank of gas. Given this I didn't expect any additional charges but my final receipt showed an additional $70 on my balance. After calling customer support, the rep explained that the charge was a rental car upgrade fee. After explaining that I was never told the vehicles offered were upgrades and that I would have stuck with the class of vehicle in my reservation if I had known, the charge was kindly removed. I have rented with Avis before and had good experiences. All additional charges were always spelled out. This felt shady so I would caution anyone renting from this location to be careful! The only reason I'm not giving it 1 star is because the customer rep was able to get my issue resolved. read more

I would rate them lower than a one if I could. I prepaid for a rental using my Mastercard debit card and when I arrived at MCI to get the car they refused to allow me to pick it up because I did t have a credit card. Questioned why did they allow it to be paid for with my debit card if I could only pick it up with a credit card? No real answer "company policy." Counter guy said he "could get a manager to over ride but manager probably wouldn't do it." So WTF offer it and have an option that isn't an option? Counter guy and manager didn't care that my wife and I are 3 hour drive from home, just that we are "local" since we live in MO, they won't rent to "local" without a credit card and a debit card doesn't count even though they could get the $250 deposit they wanted. Couldn't even have a family member call and give their credit card number to have a card on file. Asked for my "pre paid" amount back. Counter guy hands brochure and says "call this number and ask them." Call the number and the operator there didn't care about the trouble and said "we granted you a refund and will have it in 3-10 business days. Took em 3-10 seconds to snatch the money off my debit card that they don't take. I understand why they have 2 stars. Do not recommended them ever. Notice in the screen shot will be returned to "credit card" yet paid with Mastercard debit card. read more

Apparently renting after-hours requires manual entry for reservations, EVEN if you already made pre-arrangements. Landed at 11:30PM and didn't get to the hotel until 2:00AM in downtown Kansas City. This is unacceptable. But the worst of all is that, after waiting for so long and getting the car, I was charged extra because they assigned me a car that was apparently an "upgrade". I was not told I would be getting charged more nor did they have any available cars in my category. Unbelievable... read more

Arrived at Avis as a Preferred member. My name is on the preferred list but had to get into the line anyway. Why on earth would I sign up for a preferred service when you don't get any preferred service. Horrible customer service. Will not use Avis in the future. There are plenty of options. read more

Avis - Huge line at Avis MCInKansas City. - Car Rental Near Me - Kansas City, Missouri

The absolute worst place I have ever rented a car from. I typically use National but they were sold out and chose Avis. The car I received had a leaky tire and no washer fluid. I swapped the car out a day later and was charged an additional up-charge which had to get sorted out through hours of wait time with customer service. From start to finish, this whole ordeal was a nightmare. Choose any other rental company, please. read more

HORRIBLE! Took over an hour to actually get the car once I got to counter. Next day the car won't start. Multiple phone calls, 30+ min wait time each time, I am informed that I should go to the store and get a new key fob battery (Avis doesn't support key fobs). Of course, how can I do that if my car is dead? My own tow service shows up and determines the battery is dead on the car. Now another round of phone calls. Over 5 calls, put on hold each time for 30+ min, told a tow service is on the but 24 hours later still hasn't arrived. Now down 2 full days... still have to keep calling. The nightmare still isn't over. DO NOT RENT FROM AVIS!!!! read more

What the point of pre paying for a rental car on a trip and not f have it. Now stranded at airport. Don't use this company

This was the worst car rental experience I have ever had. They charge for things you waive such as insurance. I received a bill for $125 3 weeks after I returned vehicle saying the exterior was excessively dirty. This place is criminal. read more

Good from the start, no complaints from me. Everything was as stated, I even got a bigger vehicle than I anticipated.

READ ME BEFORE RENTING Do you like being stranded with a car but no way to exit the facility? Rent Avis. Do you like being hung up on when asking for a supervisor on the phone? Rent Avis. Do you like showing up to the airport only to find the entire staff has left before the last flights of the day and BLOCKED THE EXIT even though the app has given you a QR code to exit? Definitely rent Avis. I was able to walk over to a competitor and get a rental on the spot and will NEVER RENT FROM AVIS OR BUDGET AGAIN. read more

Rented a car in October. All was well and good until I got a notice 3 months after my rental that my car had damages. The letter was very sketchy and contained no info. Upon looking into it I found out that Avis was trying to blame a bullet hole in the roof of the car on me. First off, thats absurd. Second, too bad for you I took a video walk-around of my car prior to leaving the lot which clearly shows the hole on the roof was preexisting. Case was quickly and quietly closed. Shame on you and your local Kansas City Avis staff for trying to pin damages on me. Can you imagine if I would have NOT taken a video?!? CONSUMER BEWARE! read more

Let me start off by saying that the agent at this airport was great. She explained everything, answered my questions, and even gave me a phone number to call if I had any issues with the rental or needed to make changes. She was great. On to the story. March 4, 2022, I rented a Tahoe (garbage vehicle, more on this later) from Kansas City with the initial intention to return it to the same airport. The Avis Agent at the airport was easy to deal with (beautiful too). I informed her that I did NOT have a reservation, she said she only had two vehicles available, I don't recall what the first car was, but it would've been too small, the other car was a Tahoe. I chose the Tahoe on a one-day rental to be returned to the same rental location, signed paperwork, agent wrote down a phone number to customer service if I need anything during my rental, and departed. Once my business was complete (2 hours north of Kansas City) we started our journey back. Along the way my kids suggested that we take the car back to Dallas, instead of flying. I called customer service and asked about returning the Tahoe to DFW Airport, I was told the charge would be ~$630 (I don't recall the exact amount as I was driving while making this call, but it was somewhere around $630). I agreed to this new rental quote and proceeded to DFW. Today, March 15, 2022 I logged in to my bank account and found a charge for $978, yeah $978, from Avis. Called customer service and explained the issue, to no shock they DGAF. The first level rep said that he is only allowed to refund 50% (plus tax) of the $500 fee that is added when you drop off at a different location. He was definitely reading a limited script. Again, you get the feeling like this happens every day and they DGAF. The first level rep said that he can transfer me to his supervisor but that the supervisor usually says that the charge is valid and will not help while he reiterated that he can offer me a refund of 50% of the one-way fee. This sounded just like a scheme, offer a lesser rate and tell the customer that if escalated the 50% offer will no longer be valid as a way to save the company money for a bigger bonus. Avis is a disgusting company. As for the Tahoe. You would think, for a new-er vehicle that it would have some features of a new-er vehicle, and since its a Tahoe that it should be near top of the line. The car was cheap, expensive to rent, while being a very cheap vehicle (base model?). Once we were an hour away, thats when we saw how bad the windows were cleaned on the interior side. Featureless. Expensive for a basic base model vehicle. read more

We were checked out with limited information. Once we got to the car , we noticed it was missing trim pieces, scratched/dented up and super dirty to the point of having to clean up the windows before being able to see out. We already loaded up our kids so it was a pain to have to go back in. No one was around to look over the car when we drove out, which we found odd. Upon observing the car more at our destination we realized the tires were bald and one actually had a gash in the sidewall. Avis was not helpful when we called to report this. When we finally were able to switch out the car, we were given a smaller car, and were told the one we drove should never have left the lot. Avis did not take accountability for this. They said it was never reported, which I have plenty of call logs to show and pictures ! They continue to push off the issue and did not make this right. Bottom line, be careful when renting here. It is not okay to put a family in an unsafe car, or anyone for that fact and it is exactly what they did. read more

Do not rent your car from these scammers. The people who operate this franchise are fraudsters and grifters. Please read all the negative reviews they have on this company. I rented a car that they claimed I returned dirty with "spills/stains/liquids " I did not once eat or drink anything in the car. I received the car in that condition. I didn't say anything nor inspect it because it was dark , I had another hour to drive and it was already late. Upon returning the vehicle, I didn't get the chance to review the car with the return agent because they were backed up with a lot of other returns and I had a plane to catch. I went inside to tell the desk agent to inspect with me and he said I was good to go and not to worry about it. Two weeks later I get a bogus charge on my card for $125 claiming I returned the vehicle dirty. This was 100% absolutely not true. I cannot emphasize enough that you should avoid this place by all means. Their business practices are unscrupulous and shady. If you do rent from them, document everything and force them to review the pickup and return process. I advise you to go to one of the other companies in the KCI hub. read more

Employee stole my AirPods Pro's and after being called out I never got them back. Over the course of multiple months I tracked an employee using my AirPods. The management lied and said they sometimes take lost items home to charge them. After many back and forths the company never sent my AirPods back. Which I guess is ok since their employee had used them anyway? They also tried to give me a car with no plates. Would not recommend. read more

Bad experience at Avis Car Rental at MCI. We reserved our van almost 2 months ahead of time for our trip. We did call in to confirm and request schedule to pickup our van since we will be arrived late after hour. By the time we got there, the clerk told us our reservation was not available, we won't have our van, she said she will look for an alternative one. After waiting for a while, she gave us an old, beat up Ford Econoline, 12 seats, seems like 2010 model, the van was in bad condition, smelly, AC knob was broken, wheels were out of alignment, headlight were out of adjustment and big dent on the side of the van and we paid the same price. Very bad experience, wish that we didn't have our reservation with Avis, our vacation was ruined. We will say goodbye to Avis Car Rental for good. read more

I'm not at all surprised these scammers only have two stars. I rented a car from them Tuesday morning and was to return the car the following day. I drove to Columbia, MO Tuesday evening and got violently ill that night (I have the prompt car receipts to prove it as well as ER paperwork in Los Angeles from Thursday). Anyways, I asked if I could leave the car in Columbia and was told I would have to pay Avis a $150 fee to do that. And so I extended the car and returned it the next morning, only to find out they charged me over $160 - for those 15 or so hours they charged me what they charged me for two days! When I spoke with them the guy on the customer care line didn't care and so I disputed the charge with my credit card for even the original agreement shows there's no way holding the car an extra day would come out to over $160! Avis are a bunch of crooks and I won't ever use them again, nor will anyone in my family. Look at some of the other Yelp reviews for the other car rental businesses located in the same area of the Kansas City Airport rental car building and you'll see businesses with 3 and 4 star accounts - much better than Avis and their paltry 2 stars. They don't even comment on the negative Yelp reviews which tells a lot about their business. Never again, Avis!!! read more

IF YOU ARE HISPANIC, SKIP AVIS!!! Avis was not who I had originally reserved with but they said that they had the vehicle size that I needed. Funny part was that I could not rent it. The woman helping me initially said that they would have to check my credit. Which I have never been told before when renting a vehicle. I had to agree to this because I am stuck out in the middle of nowhere and need transportation. Either way I thought nothing of it, things change and maybe it is true. But then came the incredible part, this same woman then notified me that my drivers license was not working. What does this even mean??? How does my drivers license not work?? It was recently renewed and the DMV didn't tell me it wouldn't work for Avis car rentals. Lmao! Save yourself a headache and do not even bother with them. Lucky me..... my DL worked at Alamo. Probably for the best. Alamo had way better rates than Avis. They got me my rental and saved me $300. read more

I recently rented from Avis at the Kansas City airport and it was the worst rental car experience ever. I travel and rent cars frequently so I'm familiar with how other companies operate and what their vehicle fleets are like. With this experience, my husband and I were renting separate cars because we had separate itineraries while in town. We had 2 separate reservations. Months in advance, I'd reserved a mid-size vehicle for me and a full-size for him. The price was a $10 difference. When we arrived and were serviced (separately), I was told they didn't have any mid-size cars so I'd have to take a compact car or pay to upgrade to an SUV. I didn't want to pay for anything extra. I'd reserved a mid-size and I wanted a mid-size. If not, I would've liked to have had a discount since I was being forced into a compact car. No dice. They stuck me with the compact and offered no discount or other compensation. When I got to the car it was a basic low technology model car, dirty on the inside and had many scrapes and dings on the outside. Just because a car is compact doesn't mean it also has to be a mess, but this one was. However, with no options at 1am in the freezing cold and fresh off an airplane, I proceeded with checking out the car, extremely unhappy. Meanwhile, as my husband was attempting to complete the process and check out his full-size car, he was told they didn't have any full-size cars but they'd give him an SUV for the same price as his reservation. Again, we'd reserved a full-size and specifically wanted a full-size. Although an SUV is considered an upgrade, that's not what we asked for. However, he appreciated that at least he wasn't being charged more money because the company couldn't provide what we reserved. When he handed over the credit card some kind of flag came up and told the rep not to rent to him because another car was rented to me. Good thing I was still there. I'm sure this is some sort of fraud prevention but if our joint credit card is valid and operational then what's the problem? Most households have at least 2 cars. It makes sense that on occasion a married couple could be traveling in the same city and need separate vehicles. Another annoyance. When we got outside and looked at the SUV it had noticable damage and looked like it should definitely not be part of a rental fleet. It was also dirty inside and the radio didn't work. But again, it was 1am, we were tired, upset about the entire ordeal and and ready to head to our hotel. So to recap, I reserved a mid-size and ended up with a compact car. My spouse reserved a full-size and ended up with an SUV. We paid basically the same price and had reserved at the same time. Inequitable at best. When we returned the vehicles at the end of the trip there was no agent outside to check us in or anything. We waited, confused. Risking being late for our flight I approached the desk and asked what was going on. I was told the person was running late. So there's only one person who can do that job? Exasperated, I left the keys and left town. This was an unprofessional mess. This was our first time using Avis and the last. Customer service was bad and the vehicles were trashy. read more

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We rented a car for 7 days and are normally regular Avis customers when traveling and with my husband's business. This trip completely changed our minds. While traveling with our infant son, the employees DID NOTHING to help us unload our luggage, did not tell us there were luggage carts, acted insulted and put-out when I asked if they could help roll one to the car where my husband was waiting (in the rain) - because I was holding the baby, and completely ignored me when I entered the building. They then offered no assistance or directions to the airport shuttle. The airport shuttle staff also ignored us and offered no help in response to our 4 bags, stroller and child, and proceeded to drop us off in the middle of a busy road - WITH NO LUGGAGE CART - so we had to lug our baby and suitcases across traffic to get to the airport. I can't even imagine a worse situation. HORRIFIC. read more

They hit me with the same scam as other reviewers. I pre-paid with airline miles. I got to the counter and the guy says they don't have the sedan I reserved, but they can give me complementary upgrade. I didn't really care what I drove so I said fine. He asked me to sign some costs, but he told me it would be covered. I later found out he lied. I was charged extra $160. I called but was routed to national switchboard. The national switchboard told me to go back to the counter. I was already 70 miles away. I asked to get routed to the counter, but they told me the counter doesn't have a phone number. WTF. When I returned the vehicle, the person at the counter told me they booked it wrong. If they didn't have the vehicle, they should have given me a complementary upgrade. She said neither the person who booked it or her manager are in, but she'll review the complaint with them when they return. They never did and I was never refunded the money. I've rented with Avis before and didn't have problems. The extra $160 isn't a big deal in the grand scheme. But you bet I'll never trust Avis anywhere again. read more

I recently flew in and out of MCI and rented an Avis Car for the weekend. The Airport has a single rental car center and bus service to and from the Terminals. CONS 1. On the pick-up side, shuttle bus service was the slowest I have yet experienced. A group of us must of been waiting at the curb for 15-20 minutes before a bus showed up at Terminal B. After that, there were more slow stops until our destination. When it's late and all you want to do is get on the road and check-in to the Hotel, patience is a virtue. 2. The Rental Car Center itself is huge and even with Preferred service, directions are a bit opaque and walking distance is a little more than expected. I found that true on the drop off side too. PROS 1. I got a nice car and once I figured out the geography, I was out on the road in no time. 2. Really great people work here. That started with the bus driver, continued on to the check out person admiring my "I read banned books button" and finished up with the guy processing my return. Midwest Nice Plus. read more

I made a rental reservation for 47$ economy, day of was involuntarily upgraded to minivan. They overcharged me but we're having computer problems. Front desk said they would fix it to original 47$. They did not, and after 3 days of driving terrible Chevy equinox, I had to submit original reservation, bank statements etc, they still kept my money. A very dishonest company. read more

KC MO Avis was not a great experience. Downloaded the app, reserved a 7 passenger Explorer, prepaid, input all the info into the app, got confirmation email. Boom, thought I was done. Nope, got to the Axis counter at 11:00 pm Friday night bypassed the line to the preferred counter\booth for curbside pickup like my email said. But was told "No, sorry ma'am you will have to wait in line". By the time I came back to the line there were at least 10 people ahead. Waited almost an hour in line. 11 available stations - 2 people working the counter and one person working the cars. No one was Preferred customer and people were getting angry. When I finally got to the counter was told my 7 passenger vehicle that I reserved and prepaid was not available and would I settle for a 5 passenger Escape for my 6 passengers and luggage. I declined only to be told there was no other vehicle available and they could cancel my reservation because any of the 15-20 people behind me would be happy to have it. No discount just take it or leave it. Now I am on the edge of my seat to see how the return goes. read more

Landed at MCI around 7:30, figured on an hour to get bags and car, 30 minutes to the hotel to meet a colleague for late-ish dinner. Well, that wasn't going to happen. Instead, I spent 2 hours standing in line for my car, because there was only two people on the counter and no other agency at the airport had cars. After an hour, I heard one of the counter people say to the other "well, I'm off, and you should be grateful that I stayed this long." Brilliant customer service attitude. I can't blame the person left at the counter, but seriously Avis, wtf? Not using Avis again anywhere, not if I can help it. read more

YOU GUYS - It makes me so sad that I have to do this but we really had a bad experience at Avis Kansas City Airport. :( I rented a car online and prepaid prior to my quick trip so that I could get the best rate possible. We showed up the counter and the lady found my reservation, asked me all of the insurance questions (which I politely denied), had me sign all of the pages and then you'd think i'd be on my way, right? AFTER I signed the final papers, she informed me that I had curbside drop off right at the terminal so when I return the car, they'll take us right to the terminal. Hmmm, I asked her if this was an additional charge or just complimentary at this Avis location. She said it was an Avis "feature". This seemed fishy to me so I asked if I was charged for it and SURE ENOUGH, it was sneakily added to my bill for an additional $30 (on top of my prepaid amount). I didn't catch it because my daily rate was around $30 so I thought that was the line item when I was signing Plus, who really reads those contracts anyway? You better believe that I will from now on! SO, she had to literally write up an entirely NEW contract and reverse the charge which took an additional 20 minutes and required extra help from her manager. UHG. Not what I wanted to deal with! Just get me to my grandpa. After that ordeal was complete, I got the keys and walked out to the car that was assigned to me, only to find HUGE red scratches all across the side of it. Ummm, no thanks. I don't trust that they would not hold me liable for this. So guess what? 3rd time is the charm, right? I had to go back inside where there was now a long line (but I cut - sorry guys) and after a third contract, 2nd set of keys, and 1 hour of hassle, I was on my way. The most frustrating thing for me was that they sneakily added the $30 charge onto my bill and acted like it was a luxury service that I get as an Avis customer. UHG. CHECK YOUR RECEIPTS AND READ YOUR CONTRACT at this place! I'm not a happy camper. The reason for the 2 stars is that the gal checking us out was friendly (and apologetic) but that was about it. read more

I am an Avis First customer and have often received quick and convenient service, however I have never experienced anything like this. Upon entering the car rental center, I simply look for my name on the LCD screen to identify where my car is parked. Once I locate the car, I simply get in it, and drive off. The car has the rental agreement on the dashboard, along with the keys, and the trunk is open. http://www.yelp.com/biz_photos/jQZDPT3ocXHshIbv8cwkew?select=Bl3DCLcHcduBnBoGXrtVBQ Car prepared for me upon arrival without even having to stop to talk to anyone? It really cannot get better than this! read more

Avis - Car Rental Near Me - Kansas City, Missouri

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Ridiculous. I had seen quotes online advertising rates if $22/day ($110 for 3 days with taxes and fees). I showed up thinking it would be the same price. It wasn't. The lady at the counter quoted me as $260 and kept trying to upgrade me. I walked away from the counter with no other options. I was either stuck at the rental counter or would have to have the shuttle take me back to the hotel. I ended up going with enterprise instead read more

Terrible customer service from everyone there. Would not recommend. They talk to you as if you are slow.

I used to use Avis for all my car rentals because of excellent service, even though they were a bit more expensive. No more. I reserved a vehicle here with a quote of $86. At the counter, they write it for $154. That was corrected, and the contract I signed was for $86. Next day, I checked my credit card statement and found a pending charge with Avis for $154. Returned the car and the portable computer printout receipt was for $106. The man who handed me the receipt said I would have to go inside to the rental counter to have it corrected. The young lady at the counter told me that, since I put less than 75 miles on the car, they added a "Fuel Service Fee" and that they do this for every rental where mileage is below 75. Yes, it was corrected - but what a scam. It will be interesting to see what my actual credit card charge is. read more

I was VERY pleased that Avis was willing to help me out. Southwest Airlines failed to let me know my flight was cancelled and I couldn't reschedule for 10 hours. Not only did Avis not charge me to get a car for a rental I'd already paid for as a preferred customer and returned, but when my iPhone couldn't charge, they gave me a converter for free. That's excellent customer service. I'm very pleased. read more

Avis stole $218.00 from me for gas in a vehicle that I filled up before I returned it. Thereafter I called and left a message for the manager at the KCI airport location and received no assistance. I called him the following day and Mr. Nystrom informed me he had not bothered to check his voicemail. He proceeded to say he might get back to me or not due to the snowstorm. Needless to say, it's been over a week, and still have heard nothing. I finally had to call customer service and they had me forward them the receipt from the fill-up. Since I imagine that this happens to quite a few customers at this location I wanted to file an official complaint against the location and its management. I asked customer service how I could file a formal complaint with the upper management and he proceeded to inform me he did not know how. Not only will I not refer your company to any friends or business partners, but I will also be filing an official complaint with the BBB. I will also register this complaint on your social media outlets as well. I still have not received my funds for the gas. Out of curiosity if it cost me $45 to fill the vehicle why did you charge over $200? read more

Awestruck: not in a good way. At 3am (flight delayed) Avis was our only open option at the rental center. The attendant was on the clock and did *not* care that the weary travelers wanted to be somewhere that wasn't the airport rental center. There are ten kiosks to support demand peaks, but when I inquired about speeding up the queue by servicing multiple customers, the attendant seethed with apathy. Hmm, not sure I'm coming back ...ever. read more

Avis - 10 kiosks, 1 customer at a time. Mmmm, yeah! - Car Rental Near Me - Kansas City, Missouri

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My first experience with Avis was at this Kansas city airport location and it was an unpleasant experience. I arrived to the location late due to a flight delay and was immediately told they were taking their last customer of the day. There was two associates (an old black woman and a younger white gentleman) and neither were willing to help even though I had an existing reservation. The gentleman told me we should go over to nationals rental to see if they could assist us. We proceeded to go over to national and there was no one even there to assist. We went back to the shuttle and were told that this a common issue at this Avis location and were told to go back to attempt to get assistance. I proceeded back to the Avis rental counter and showed my reservation information and was told they "dont have alot of cars and no cars really" by the younger gentleman. I had to ask again for clarity and was told they have no more cars and that if they attempted to enter me into the system (after midnight at this point due to delayed flight) that it would mess up their system and they couldnt update it. That is poor and unacceptable service. I had a reservation that was placed prior to my arrival. My reservation should have been honored and a car should have been avaialble knowing I had a reservation scheduled. This was a complete inconvenience for my trip and was a bad first experience with Avis. I rent cars often but wanted to try out Avis fo the first time. The customer service was very poor and the overall experience was not at all satisfactory. Very disappointed for my first time trying and potentially my last. read more

Just picked up our car at Kansas City. Agent was poor and the car is dirty. It's COVID and it had it been cleaned much less sanitized. Don't use this service. read more

Terrible service last 5 times. Car never here. Long lines. All other car rental places have no lines. I would highly recommend using the one of the other car rental companies in the same building. There are 4 other options. read more

After having a TERRIBLE experience with Hertz Rental Car in the Kansas City Airport, my fiance and I walked over to the Avis counter and were blown away by the amazing customer service! Kia made us feel like our rental was the most important thing she did that day. She found us the perfect car for New Years Eve weekend! She made a very stressful morning into a wonderful day! I cannot recommend Avis at MCI more to everyone looking to rent a car. Also, ask for Kia and you won't be disappointed! read more

I highly recommend you book your rental with someone else. I agreed to $352.41 when I booked through Priceline for a 4 day rental. I did not receive a printout of what they were charging me. They will email you a digital copy later with your signature digitally added. My $352.41 agreement mysteriously increased to an estimate of $559.68. I was late returning the car and can understand additional charges for the extra hours, but my final price was $637.87. On top of that, I had to navigate through a nagging menu every time I started that car that it needed some sort of maintenance. Thankfully it didn't leave me stranded anywhere. read more

I rented a car for a short period of time with Avis back in August for a family member's funeral. When I returned the vehicle, Avis overcharged me by 120$. When I returned my vehicle with a full tank and clean. Avis billed me for a premium car upgrade when I did not upgrade. They charged me for an extra day, which I did not keep the car for an extra day. I returned it the day I was supposed to. Then they further charged me for not bringing the car back with a full tank when I did return the car with the fuel gauge showing full. After fighting with Avis customer service for a week to get the charges removed, they only took off the premium upgrade and fuel surcharge. I insisted that I keep the car for an extra day. I submitted a claim with my credit card company, and instead of showing the proof that I kept the vehicle for an extra day, they sent the remaining amount they claim I owe them to collections. DO NOT RENT FROM THIS COMPANY. read more