This place was absolutely awful. The lady at the counter was a bit apathetic. My bf and I paid for our reservation ahead of time. When we got there to pick up our car the lady tried to sell us an upgrade and tried getting us to walk and look at the other vehicles available. We politely declined and asked to just get the bar we reserved. She then asked for our card and made us sign something. We both asked what the charge was because we paid ahead. She explained was just a deposit and we would be fully refunded when we returned the car. When we returned the car we weren't refunded that full amount. He contacted them regarding the charge online and she claimed we asked for an upgraded insurance (we did not, and that's why we both asked to confirm what the charges were before we left). Hertz is not being cooperative and are still trying to charge an additional $200 for something we didn't ask for. They don't even answer the phone when you try to call them at this location so we can talk to someone about this issue. It's a whole mess. Extremely frustrating read more

Rented a car there and forgot my tablet in the car after i returned it. I turned right around hoping the tablet was still there. They told me they had rented the car out 30min after i returned it. That only means they had rented it out without checking/cleaning it! which is VERY unsanitary. OR if they did check/clean it, the workers kept my tablet. They couldn't even call the person who rented it and inform him about it. They took my information and told me to return in 4 days because that is when the car will be returned. I live in California, I can't just come back in 4 days. I will update this review once the 4 days pass. read more

Manager will not return calls for a rental issue. I checking to visit my bff in hospice. I was overwhelmed and asked to have the rental set up for only the gas upgrade nothing more and then I'd sign. Stephanie said no problem and when I checked out my fee was doubled with upgrades I wasn't aware of. They said I agreed. I did nothing but sign on the kiosk. I asked Stephanie to set up the rental and made it clear my expectations. Shame on you, I hope the upgrade was worth it and to not have the respect to call a client back after an in store message and three calls. DONT RENT HERE read more

THEY WILL STEAL UR MONEY WITH BULLSHIT FEES AND CARS ARE DAMAGED AND THEY TRY TO PIN IT ON U!!! DONT USE THEM PLEASE They are a nightmare! Don't use Avis at all. We got charged double in the end and are refusing to do anything about it. Five hundred turned into over a 1000 dollars and they hang up every time we try to fix it. Plus they gave us a car with a broken windshield and we made a reservation at first thru Priceline and they wouldn't take the credit card we had but they still charged us and won't refund the reservation that we never got serviced for: my 600$ bill turned into 3,000 dollars and it's been two months and still haven't gotten refunded. Don't use Avis they are phonies!! read more

The employees (later in the day) at this location are incredibly unfriendly. They are also not the most helpful either. It almost seems as if you are an inconvenience to them. After over 20 hours of traveling, the last thing you need to deal with is a car rental agent who seems as if they hate their job. If you decide to rent here, just be prepared for the absolute bare minimum customer service experience... read more

The agent who processed my rental wasn't friendly or welcoming. She rushed me through the electronic forms. She didn't inform me that she was assigning me to a hybrid. I've never driven a hybrid. The car reeked of cigarette smoke so much that I was tempted to return to the counter to request a different one, but I didn't want to deal with the agent again. The gate attendant, Ms. Brenda, was very friendly and helpful though. She made me feel better, but I won't rent from Avis again. I also don't like their credit card policy. I don't carry my credit card. Other rental car companies let me use my debit card with no problem. read more

Essence has a terrible attitude so if you see her larger lady with braids not long enough to make it to the back of her head turn and go elsewhere. If you happen to have a late flight landing in Kansas City Avis is the only one open 24hrs. They will lie to you and tell you all they have is SUV's but you will see that there is clearly plenty of cars left. SUVs are the higher cost vehicles and Avis will automatically charge you for the coverages without giving you a notice. For one day I was charged $175 for a pathfinder and the coverage was $70. I will never give another cent to Avis and neither should you. read more

Quick and easy transaction. You take the shuttle from the main terminal to the airport car rental facility. I was assisted by a woman named Kia who was wonderful. Pleasant and friendly and offered me options, but not too many. Great experience! Avis should be happy to have an employee like Kia! read more

I usually deal with certain associates of Avis...as I've noticed the operations management can be shady...! I was given a "Mystery" from the MCI Airport and it was FILTHY...as in a food stains in carpet...animal hair...AND A VERY STRONG ODOR...the "maintenance required" stayed on the dash board the whole time of rental...! I have been itching lately ...ankles...back..legs..head...I thought it was due to allergies....!!!! My fiancé entered the car today and instantly started itching at the ankles and body!!! IT HAS TO BE FLEAS!!!! I am now on hold for a "manager" and it's been 15 minutes!!! I will have to deal with this in person unfortunately! read more

My wife and I were trying to get to Springfield, MO airport but due to DFW being closed down for 2 hours due to thunderstorms our connecting flight was cancelled and we were stranded at DFW. After hours and hours of dealing with American Airlines we got a midnight flight to Kansas City, MO which is a 3.5 hour drive to my in-laws house. At this point I was glad to get out of DFW. We get to Kansas City airport and up to the car rental area around 2am. Only rental company open was Avis so they know they have you by the balls and can do whatever they want with you since you're desperate and just want to move on with your trip. The lady who helped us was extremely friendly and sympathetic to our story but that didn't prevent her from ripping us a new A-hole. Since we were flying out of Springfield airport to go home I needed a 1-way rental. Literally one single day of renting this car they charged me $267 for a Ford Fiesta. This was just to take it immediately later in the day and drop it back off to get a round-trip car at Springfield. If we wanted to keep it the full 5 days it would have been over $700. She reserved us a car at Springfield for $50 which is for the rest of the 4 days. When we got to springfield they said they had no record of the reservation and charged us $169 for the next 4 days. None of the other car rental places had cars due to the storms/closures, even Hertz who I had a car reserved with. The lady who helped us actually called later in the day to make sure we made it safe to our next destination and to make sure I got my next car. I told her they would not honor the reservation she made for us and even though she was very sorry and sympathetic she did nothing about it. You'd think she'd at least contact the other Avis to clear things up. In the end, I was grateful to get to my final destination safely and it really sucks after having such a horrible flight experience just to get taken advantage of by Avis who knew they were the only rental place available and you really had no choice but to bend over. Driving across the state of Missouri at 3am with no sleep is no easy task. I truly understand the term "highway hypnosis" now. 3.5 hours of nothing but a white line in the middle of the road really plays with your sanity! read more

After our flight in to KCI we took the shuttle to the rental car center. Alan had reserved a car through Priceline. There was no line at all and the staff was friendly, helpful but still attempted a bit of upselling. I was tired so I sat down and left it to Alan to negotiate. We ended up w/ a Chrysler 200, large, comfortable and still w/ a new car smell. It was easy to spot in the lot and we found our way to the hotel w/ the help of Daphne, our GPS which we brought w/ us. Returning the car was easy. The man who checked us in noticed all our luggage and asked if we wanted someone to drive us to the terminal rather than taking the shuttle bus. I think that happened the last time we rented a car at KCI and we really appreciated it. Our experience here was good. read more

Be wary when you sign the rental agreement. Especially if you are being helped by Todd. I am unbelievably frustrated by this branch of this car rental agency right now. First. I check in and I am offered what I am led to believe is a free upgrade. This happens semi-frequently when I travel so I didn't think to much of it. I agree to the multiple pages of terms and conditions, and then I am on my way. I check the car back in at the end of the week to find that the free upgrade wasn't free, and that, as a result of me falling victim to the fast talking "customer service" agent, I now owe $100 on top of what my company is willing to reimburse. It's true that I "agreed" to the upgrade, by touching ok on the screen without reading the incredible amount of fine print. But that doesn't change the fact that I was deceived by a employee who was obviously trying to take advantage of me for his own benefit. I wouldn't be surprised if he received a commission for scamming me. This is all bad enough, but after I discovered the up-charge I brought it to the attention of the agent who checked me in. He offered to bring it to the attention of a manager, who, he promised, who call me before my flight departed. They did not. In the week since, I have called three times in an effort to resolve this situation. I've received the same old song and dance each time. "I'm very sorry for your experience, however, I myself cannot make this type of adjustment. I will bring it to the attention of the manager, who will contact you to resolve the situation." Except that no one ever calls me back. I travel 6-10 times per year, renting a car each time. The fact that Avis is willing to lose up to $3,000 of annual revenue to hold on to this $100 up-charge is baffling to me. Do yourself a favor and be careful when you rent here. ***update*** On the 5th try, I was still unable to speak with a manager, but I did finally receive a definitive "no" answer in response to my request for credit. Lisa, who was today's version of the prototypical unhelpful Avis representative, informed me that since I "agreed" to the upgrade, I have to pay for it. She also informed me that sneaky Todd is in fact the Lead agent, which just confirms my hunch that, at least at this Avis branch, trickery and deceit are sought after and rewarded traits. read more

I reserved a car through Avis for my recent trip to Kansas City. I reserved a sub-compact car. When the employee helped me, he asked if a Ford Focus was acceptable and I said yes. When it was time to "accept" the terms of my rental he said this first box confirms your daily rental and continued through his speech. When I returned the car, the detailed receipt showed an upgrade fee of $7 per day (I had the car for 5 days). When I questioned it, I was told I agreed to it and it was essentially my problem. I said I would take it up with corporate and I did. Their response was I should have read my contract more carefully. I rent vehicles often and I have NEVER had an employee deceptively "upgrade" my vehicle like that. Granted, I should have looked at the contract before I left, but BEWARE if you rent there. I don't want you to have my experience. read more

Avis - Response from Avis - Car Rental Near Me - Kansas City, Missouri

Avis is the biggest scam in rental car world. They charge you $35/day and then they charge you $30 /day in "taxes" While at the Avis booth, the employees don't look happy. The customer service is BAD and they don't have a soul or don't feel bad to scam people like this. HORRIBLE... wish there was a negative star rating. Good for me that my company booked it for me and paid, otherwise I would have gone with enterprise. read more

STAY AWAY!!! Avis @ this MCI location falsely accused me of breaking their GPS unit and tried to secretly charge me for it under "Misc. Charges." Like other reviews here... the clerk @ Avis / MCI deceptively got me to signed up for optional insurances that I would never agree to since my company covers them. Again... STAY AWAY! People here are SCAM ARTISTS. read more

Do not go to them. They are horrible. When I came into town first there was no one there and the one person made me sit and wait while he puttered around. Then he asked me if I wanted coverage and I said no. I got the car on an advertised$10 a day. When I turned it in they charged me $384 for 3 days because he put the coverage on anyway. And they refused to change it. They are criminals! read more

I should have read some of these reviews before choosing Avis. The service was quick and our car was fine, but the woman who checked me in upgraded me to Intermediate Class when I simply asked for something with better gas mileage. I prepaid with Priceline, so I needed to stay within the Compact Class (something I'm sure Ahkia knew), but she never made clear that I would be paying for an upgrade, just that I would see the security deposit on my credit card. Sneaky, dishonest, and shameful. Glad I read contracts. read more

I emailed the Regional Manager and never received a response. If you check out the reviews for this particular location, you can see a definite trend of deceit. I wonder if Avis corporate is aware of the constant scams this location is consistently running on customers??? read more

I have been renting from this Avis location for work for over a year. I'm not talking about occasionally for a weekend, I mean for my every day commuting needs, I have an Avis car. This said, I expect much more in terms of customer service from them. I have been holding off on writing a review for this location because I try to give customer service oriented businesses a break. But when you rent as much as you do and are a Preferred member, you should be treated as such and rewarded for your long term business. I had a long term rental, which I had to return early due to unexpected travel this past weekend. Generally when returning a vehicle you get a receipt handed to you when you turn in the car. Long term rentals require that you see an attendant. The preferred desk had a note on it saying to go inside, which was already a bad omen. Inside, they had a trainee attending the counter with two regular employees helping him. I figured this out because he had no idea what he was doing. Instead of asking me if I had enough time to get to my flight they had the trainee taking care of me. I knew that this process generally takes a long time, so there was no way I was missing my flight because of this guy. So, I told them to email me my receipt. What they should have done was informed me that he was a trainee and ask if I minded him helping me. Instead they just continued on. I arrived at 4:20 and I didn't get the receipt emailed to me until after 5pm. Had I waited for them, I would have missed my 5:38 flight. My recommendation is to go to National Car Rental. They let you choose your own vehicle and if you're a member check-in and check out is much faster and friendlier. I canceled my Avis rental for my return and am now only renting from National. read more

Dishonest people. Upgrade without asking. Add charges without asking. Infer you are dishonest when you try to make it right. Stay away. The manager Vanessa is the worst and a big part of the problem Couldn't care less that her employees where dishonest so they could get their bonus for "selling" upgrades and loss damage waivers. Awful people read more

It's all good but upon arrival the desk was empty, lights on and customers waiting. The dude was in the can! Probably should have back up

This was my first experience using Avis. We got into KC around 10:30 or 11pm. We were 2nd in line with 2 others behind us. While being helped a lady walked up to the "Avis preferred customer" counter. After not being helped she interrupted us to ask the associate if someone was working to assist the "preferred customer". The lady states that she is the only one on staff, but will assist her next since she is "preferred". Right then, the lady behind us piped up and said, "whoa whoa whoa, we are Avis preferred as well, we only got in line because we saw you were the only one here!" The associate then asked the first lady, "since they have been waiting, and they are preferred as well, do you mind if I help them then I will help you next?" The lady gave her permission and we resumed our transaction. My point, Avis should staff there store accordingly so their customers and their staff members should never be put in these awkward positions. read more

Awesome customer service and great experience renting from Avis. Hassle free and affordable rates

Quite simply, they are cold blooded thieves and they are very good at it. I never thought about checking reviews before renting a car before and I actually thought that Avis was an upscale company but I was dead wrong. I didn't use my usual company because we've been tightening our belts a little and this vehicle was listed cheaper on Orbitz. At the rental counter, the lady said "We have a Ford Edge ready for you, is that ok?" I said sure, whatever fits what I reserved. Because they don't have me on file, they had me sign a bunch of things as she mumbled details along very quickly (intentionally now I see). When I turned my car in, as I stared at the bill, the well meaning check in guy said "What? do you see up-charges?" I answered affirmatively and he said "tell them about it in there." Despite my complaints at the counter and later by phone to corporate, they turned a deaf ear to my cause. All of them see this all the time. The inside ladies are cold as ice and bred for this job like a telemarketer is. Wow! Buyer beware here! Believe me, this isn't the kind of place that cares and responds here by saying " so sorry about your experience.....", They don't care about future business; they are strictly going for the short con. read more

RENTER BEWARE! I would give the avis at MCI zero stars if I could. On three separate occasions they added extra charges without my approval. The deception charges were different each time. Once for an upgrade car, another for adding XM satellite and the last time $68 for an optional service. I am an Avis preferred member and rent frequently and have only had issues at this one location. read more

Horrible! First I sat for more than a half hour at their counter while they said repeatedly that my rental order was already checked out. Finally after going to the back to "look at the footage" since obviously I was right in front of them with the confirmation number, they wouldn't give the car to me because it wasn't under my name but instead a colleague's. The "manager" Matt was less than no help. No apologies. They just kept saying they couldn't do anything and had no cars--even though I had a reservation that they originally swore was already checked out. Our only solution was the 800 number. My colleague called it to change the rental to my name. Only to be hung up on when they made that request. Really, I think they gave away the car and didn't want to deal with it. I had a rental under a different name in Madison before and the team was GREAT to help solve the issue. Not here! Ultimately, they ignored me while I stool for another hour figuring out what to do and settled on a $125 Uber ride to get me to Topeka. Beware! read more

So, my experience started out great. Customer service was quick, answered all my questions and on my way to travel. On the return trip to Avis, it didn't go so smoothly. The Avis store opens at 10 a.m., door still locked at 10:10 a.m. I was force to use the drop off box. I'm in a 12 Step program, and was assured I could pay in full cash, not by credit card. I got a call around 1:30 p.m., asking me if I traveled with a dog. The clerk said Avid had a "no dog policy." I had the policy page they provided me online. Didn't read it or find. They are closing in 30 minutes. If I don't come and get the car, and have it cleaned, I'll be charged $250.00. I had it cleaned on Wednesday, March 30th and when I drove home by April 1st, it was not that bad. Just won't use them again. read more

USE A DIFFERENT RENTAL COMPANY!!! Check the reviews. Sara said she would "help" me as I was the next one in line. She recommended a Chevy Cruze because it gets good gas mileage. Okay sounds good to me as sometimes you don't get the exact car you reserved. She also recommended I pre-pay for gas and full coverage which I declined. So on to the receipt for initials and signatures, I looked over the bill and realized my price had gone up almost 20%. When I said this is more than I had reserved the car for she back pedaled and said "oh let me correct that, I forgot to add the discount" as if she were continuing to "help" me. The fake discount was applied and when I reviewed the number again I said it's still higher. So she replied that's because you're in a Chevy Cruze. What?! I was never told this was an upgrade or a Chevy Cruze would incur more charges. So I said I'll take any car, I'll be driving for less than an hour and returning it in the morning. My bill was then finally corrected. I know when someone is trying to scam me and when someone just made an honest mistake. Trust me, this was no mistake, and now reading through the reviews it's obviously a common practice. Who knows how many unassuming travelers Avis/Sara can deceive every day but don't be the next one, use a different rental car company. read more

My company only let's us use National for car rentals. We used to only use Avis, but corporate policy changed. I mistakenly booked the wrong date when I arrived in KC looking for a one way to XNA. National said "sorry"! Avis said "No problem". They did a great job. They were $100 less than National originally quoted (for 1 less day) and brought a very nice full size car. I'd been Avis preferred for over 15 years, but hadn't rented from them in a while .They still treated me as Avis Preferred. Fast, friendly and affordable. Thanks! read more

i am standing in line waiting to rent my car which i reserved. i am supposed to be avis preferred but name is not on board. nobody outside in preferred service booth. there are 10 people ahead of me in line and ONE counter representative. great way to add at least an hour to my trip. this is absurd. i will never book avis again - ever! read more

Very fast service. You will never have to wait, especially when returning a car and the crew members are extremely helpful and very friendly. read more

Avis - Car Rental Near Me - Kansas City, Missouri

I have been an Avis customer for over 5 years and while they are usually higher priced than other car rental facilities, they have made up for it in service. That is until they charged me a gas fee after handing me a receipt that shows that the gas tank was full. I contacted the facility & they said they were in the wrong and that they would refund me the amount. That was over 3 weeks ago. I know it's only $22 but it is the point that they would charge you after acknowledging the tank was full. To make matters worse, the facility has stopped responding. read more

Probably the worst experience I have ever had with any business. We were on time for our reservation and we called multiple times to double check that someone would be here to help us since our flight came in after midnight and they told us yes. We got here and we were not able to rent a car. We slept on the floor waiting for a family member to drive 2 hours to pick us up. She got forced into going through the return entrance, then when we told security, he would not let us out. According to him, this is all because of corporate. We understand that they are trying to prevent cars from being stolen but my family and I have never been treated so poorly. We were trapped in the Avis parking lot for 5 hours. They need someone at the gate at all times to assist people trying to rent a car. We had a discount because of the company my family works for but we would rather pay full price to go elsewhere to avoid these complications again. Terrible communication and terrible setup by Avis. read more

So I booked a flight from San Diego to Kansas City and purchased a vehicle at a discounted rate for 5 days. I use a prepaid debit card which I know is a problem. So before I booked, I called customer service and gave them the scenario. They assured me that everything was prepaid and there would be no problem. Again, I asked them are you sure because I don't want to get stuck at the airport. Again, it was not a problem. Guess what? It was a problem. Would take my reservation and just apologised and said there's nothing we can do. I never roast a company on yelp but this left me in a state of rage. I will never recommend anyone to this company. read more

So I had a rental car setup paid for thru Avis for 12:30am when my plane got there. Soon as I as I walked into the rental car facility i could hear the night Manger talking very loud to the customers walking back and forth from the two furthest computers apart from each other and having the customers walk back and forth between those computers because "he didn't have time to walk back and forth" at one point he said he owned the Avis. It really seemed like a bait-and-switch situation, have you pay online book online, once you're there and in need of a car switch it to something way expensive and take advantage of you. He said all he had was $400 more than what you paid, in front of me three customers walked away and went in rented across the way at Hertz. I should have got the hint when I got up to the counter I had my card, ID and insurance ready and he looked in my card and said I couldn't use it so I tried to give him a different one he said he said no and that I had to use that card but I couldn't so I have to book a new rental and he quoted me $350 more. I had a friend with me who would try to rent one as well and he told us all he could do was $440. I asked if he could do any better than that and he yelled NEXT! Right in my face.. Absolutely one of the most disrespectful and unprofessional individuals I've ever met, with his hat on crooked in-your-face attitude and just blatantly no care for anyone else. I walked across the way to Hertz and got a rental and they upgraded me to a SUV for 160. a little more than my online price but well worth it read more

We rented at the KC Airport location using Costco. The reservation and taxes totaled $385. About a week before the trip, we got an email confirming dates, type of car and final cost. We arrived at the desk and got the usual sell on full insurance, Sirius radio, full tank of gas, etc. We declined these and started signing and initialling the contract. At the bottom was the final cost detail: $532. Say, what? How much are taxes at this airport? Got a standard "KC taxes are very high." Hubby checked his conformation letter and said it was supposed to total $385. Guy working the counter shuffled around a bit and started making adjustments to get it down to $410 and ran out of steam. He had another person get it right so the total agreed with our reservation. No one asked to see our document or apologised for the confusion, or whatever. How is it the price magically inflated itself? At the risk of sounding like a jerk, does this happen often? read more

we called to confirm a reservation twice but they sent the wrong information. We tried to correct it but they did not follow through! Do not trust the call center. They tell you something on the phone but don't send proper confirmation through email. read more

I need to shed light on some incredibly shady business practices taking place at this location (and likely others). When at the counter paying for our car the associate, named Sara, asked us if a Kia Optima was okay.... we said yes, sure (I honestly don't care what car you give me and I also don't know what cars are in what level of booking). Much to our surprise when we returned the car we were given a receipt stating that our cost for the car was over 30% more than the rate we had booked online. Inquiring into this, the associate at the counter at that time argued that we had signed an agreement to upgrade at the time we picked up the car and there was nothing he could do for us. Said agreement was apparently hidden amongst the 5 or so boxes we checked and signed that night. The associate signed us up for a car that was TWO steps above the original rate we had booked. If SARA had said "would you like to upgrade to a Kia for an additional fee" we would have said no. We literally always use Avis when we travel. No more. read more

I just had a terrible night of travel, not due to my airline, but to bad weather in Kansas City. We had to be rerouted and taken off the plane in Omaha. Then we had terrible turbulence all the way back to Kansas City. We were supposed to get in at 11 PM but got in at 2:30 AM. When I went to pick up my reserved rental car from Budget they had closed for the night, as had every single car rental place at the airport other than Avis. One lone gentleman stayed open with a smile on his face and literally rented out dozens of cars. I am only posting this now from my destination because he went above and beyond the call of duty. Avis is my new go to for all of my car rentals, And that man deserves a raise. read more

Bait and switch technique with add one even when declined. Not good business Avis. Again reconfirms why I prefer National. Honesty will secure my business every time. read more