FUCK THIS PLACE, AND FUCK THE PEOPLE. NOT HELPFUL AT ALL AND UNWILLING TO MAKE THINGS RIGHT! This is hands down the WORST experience I have ever had with a rental car company! It's no wonder they have such bad reviews on here. It all started with a delayed flight we had getting into PDX. I tried to call the local number to let them know that I still wanted to keep my reservation, I was just going to be there later than I had originally expected. After calling NUMEROUS amounts of times (either no answer, or hung up on) I was finally able to reach a representative- At which point I explained my situation with our delayed flights, and was told to not worry about it and that I would have 15 hours from the time of my original pick up before being charged any additional fees. When we finally arrived and made it by the 15 hour mark; I was greeted by Felicia who mentioned she remembered me calling, and reassured me that all was well and that I would only be charged my original reservation price. As we were at the counter we had a conversation regarding whether or not I needed insurance coverage for the vehicle, which I stated was NOT needed as I already have my own insurance. I was then offered a gas package which would allow us to return the vehicle empty, and for an additional fee they would fill it up themselves- We excepted that and it was finally time to get our vehicle. We get to the car and noticed there were scratches and missing paint on the door handles, however there is no one that walks around with you to go over any damages to the vehicle-only a type of security officer who gets you in and out of the gate. We mentioned the damages to him and he tells us to take pictures of it and give it to them if they need it.Well, now it's time to return the car... we do that, then head upstairs to get to the United counter, and as I am putting away my new receipt we had just gotten from the guy who received the car, I noticed that from a original reservation price of $762 they are now charging me $2300! I walk back to the Avis counter, and ask why my charges have gone up. I am then told that the total was higher because I had picked the car up after my original time, and that insurance had been added to it! I asked to speak to a manager, and the woman at the counter walks to the back, comes back out and says that the manager was busy on a phone call and wouldn't be able to help me. I ask her how long she thinks it may be, as I do not want to miss my returning flight. She says she isn't sure, then asks me if I would like her to go back and ask him. I say yes, and she returns and says he's not sure, it could be 10-15 minutes or 45 minutes, he doesn't know. I say to her I do not want to fly all the way back home without having the issue resolved, so if there was anyone else I could speak to you. She says he is the only one, but if I could write my statement down and leave all of my information and she would have Shane the manager give me a call back as soon as he's off the phone. I leave all of my information and wait for a returned phone call. 3 hours go by and I still haven't heard anything, so again I call the local number, and just as before no oanswers, or the phone hangs up. I finally reach an agent and ask her to speak to Shane. She says to me if I do not have his business card with his number then I can't reach him?!? I say to her that the other representative gave me that number to reach him at and she replies back to me ugh! we are busy here at the desk, so here's his number. As if I was inconveniencing her. I then call his direct line, and he says to me that he hasn't returned my call because he needs to wait to speak to Felicia about whether or not we had discussed insurance coverage. He says that she is not in until later, so he hopes to call me back either today or tomorrow, but he's not sure when he'll be able to. I then get a voicemail from another manager named Morgan, and he says to me that as he was looking over my reservation and he sees where the issue was. He says to me that it was because I had picked the vehicle up later than I was supposed to, but he will adjust it to honor the original price I was given. But then tells me that my total is still $1800!I returned his call, and he says to me that it is still higher than the $762 because I have insurance on it. I say to him please review your security footage because it will clearly show you that I tell Felicia that I do not need coverage on the vehicle. He says to me that their cameras can only capture picture, not sound. How convenient! So now here I am, stuck with a bill more than double the amount I was expecting it to be. Literally the worst customer service I have even seen! And clearly the people they hire are the most incompetent people! I will never rent from them again, and I encourage all of you to always double check the employees work. Because clearly when it comes down to it they will never be wrong! read more

If I could give Zero stars I would! I rented a car from the Portland airport in August. I picked up my car one day later than i had originally planned. When i got to the counter the agents wanted to charge me for the full reserved days! it took over an hour to get them to deduct the extra day! then when i finally got my car i drove straight to my hotel which was less than 30 minutes away all on paved roads. I parked the car and the next morning the low tire pressure light was flashing. I didn't think much of it and went to the gas station where they charge you for AIR!!!!! so I proceeded to work and drove back to my hotel without any issues. The next morning the low tire pressure light is back on! so i drove back to the gas station and paid for air AGAIN! I continued to work where i called the customer service and asked them to please change the faulty car they had provided me. After over an hours conversation with a girl who was NOT helpful at all ( she said i should change the tire myself!!) She finally conceded to send me a replacement car and told me the tow truck would be there around 1 pm. The tow truck NEVER showed up!! I never got any remedy. For the next several days i had to PAY to put AIR in this tire!!!! Now i get a letter from Budget saying that i am being charged $220 for an emergency roadside assistance/ towing that i never received!!!. I called them last week to resolve the matter only to be told that i needed to prove that i didnt damage the tire??? I said that they have a phone recording of my complaint as proof. So the guy on the phone says I'm responsible for the cost of the tire! he says he is removing the $220 charges but i will be charged for $98 for the tire!!! Today I get another letter from Budget stating that i am being charged the $220!!! stay away from Budget they are a huge SCAM!!! on a side note, my friend also rented a car from the same location the same week and she returned the car with a full tank. after she left the car she was notified that the tank was not full and charged $100!! read more

I'm deeply disappointed with my recent Avis rental in Oregon--a shocking contrast to my family's smooth, long-term experience in New York during COVID. What began as trust in a reliable brand turned into a nightmare of unsafe conditions, disrespectful customer service, and shady billing practices. The problems started immediately - I waited while another frustrated customer complained to the single service person working, only to then be told my reserved vehicle wasn't ready and I'd need to wait even longer while they prepped it. This should have been my first red flag about their operational failures. While working remotely and traveling with luggage, my rental vehicle broke down in extreme heat, leaving me stranded. Customer service was abysmal--hours of runaround, multiple hang-ups, unresponsive local branches, and a tow truck that never showed. I had to arrange third-party transportation in unfamiliar territory, compromising my safety and schedule. Worse, Avis added a charge for alleged damage after I opened a dispute, with no notice at drop-off, no proof, no signed acknowledgment, and no consent. This feels retaliatory, with zero transparency or regard for customer loyalty. This isn't just about money--it's about respect and valuing customers. Avis shattered my trust by failing to deliver consistency or care. I'm disputing the charges with my card provider, and I've already found better rental options elsewhere. My advice: go elsewhere. I'm sharing this with my personal and professional networks so they are aware of the risks. If Avis doesn't fully refund the charges, prioritize customer care and loyalty, I'll escalate to consumer protection agencies and the Better Business Bureau. I can't recommend Avis based on this experience. read more

The customer service person my bf had to deal with, SYLVIA, is possibly the rudest person who has ever existed. Went to Avis to pick up a car, they did not have the car we reserved and instead "upgraded" from a small car to a full sized SUV, which we did not want. The customer person my bf had to deal with, SYLIVA, was snide and snotty in everything she said and was inappropriately rude the entire interaction. We got our over-sized car and didn't realize the overpowering smell of smoke until we got home and took our N95s off. My bf then had to take the car back to Avis (a 20+ minute drive) just to get a replacement. Somehow SYLVIA was even More rude the second time around and was less than helpful. She was clearly pissed that she got called out on her own screw up and did not want to help. My bf had to explain that the car reeked of cigarettes and we needed a different vehicle. SYLVIA was curt and argumentative the entire interaction and only helped when repeatedly asked to exchange the car. My bf ended up speaking to one of her managers who was very apologetic and polite (the only reason for the 2 stars) and helped fix the situation. We may give Avis another try at another point because of the managers, but I guarantee if we see SYLVIA there we will walk away and go somewhere else. I am shocked that anyone would want to employ such an aggressively unhelpful, rude, argumentative person, especially in a customer service role! SYLVIA was truly worthless at her job and has certainly scared off customers from Avis. read more

SAVE YOUR TIME, ENERGY AND MONEY. DO NOT WORK WITH THIS HORRIBLE COMPANY. NO HELP, TERRIBLE CUSTOMER SERVICE!!!! Worst service ever. We had a prepaid rental car that the brand new associate could not figure out how to push through the system. They ended up cancelling it (in front of us, we are literally still standing in the store) and telling us we had to pay 1.5x the price because they couldn't figure it out. Called corporate and the "supervisor" repeatedly told me there was nothing he could do (yeah right, clearly not a supervisor). We will now be calling corporate everyday until I can talk to an ACTUAL supervisor and get every penny back. We've now been standing in the store for over an hour, still no car, and still trying to charge us more. read more

Got sent a $125 bill for "animal hair" in the car. There was literally ZERO animals near the car, near myself, near my bags, or near my clothes before, during, or after my trip. I literally drove the car from the Seattle Airport to Yelm, Washington, and left it in a driveway for 5 days. Maybe there was some animal hair on the floor underneath the seats? or in the trunk? The only time I was even in the car was on that 1 drive. When I dropped the car off, an Avis employee even looked through the car, and told me I was good to go. I know they do this to everyone so I'm not expecting my money back. All I can do is leave this negative review and hope it saves some other chumps like myself from this stupid crap. read more

Stay as far away from this place as possible. We were quoted one price and then charged way way more. Do not trust anything these people tell you. The national number I called was even worse. They have no idea what customer service is. I will never rent from them again and have warned everyone I know to avoid them at all cost. read more

the phone number doesn't work! it says press 6 for customer service and it just repeats the options, I tired on 3 phones! what a path was to dodge your jobs! read more

I am a custom of Avis. I have been to this location, and it is trash. Avis agents are paid by the hour and work like it.

The staff at this location was really friendly and helpful! They got me on my way quickly and with no hassle.

Worst rental car company ever! Not honest nor forthcoming. Never again will I rent from them.

Quick and friendly drop off. No issues whatsoever. Great experience!

All fast, friendly and efficient! What else can I say!!