This business is AWFUL. Prepaid for a rental car, came to pick it up, they were closed at the time I rented it for. Came the next day and they didn't have any cars. Said they were unable to help get my $400 refunded. I have never left a yelp review so the fact I'm leaving this here should tell you how ridiculous this is. read more

Horrible and racist. I am a preferred member and went to the preferred desk to pick up my car that I had reserved. The woman at the desk refused to believe that I was preferred and as a result, refused to serve me. She made me go all the way back to the first floor service desk. This same woman gave me the middle finger and yelled at me when I tried to tell her I was preferred. I definitely will be making a formal complaint. read more

I tried to return my rental car at 6 pm at this location when my reservation ended. I was worried I may be 5 minutes late due to heavy traffic from flooding, accidents, and downed trees from Hurricane Helene. When I called Avis, the woman who answered told me she was leaving 10 minutes early, and I would have to pay for an extension on my reservation and return the next day. I did. When I came to drop off the car, it was the same employee whom I spoke to the evening before. I asked her name, and she refused to tell me, and told me I had an attitude when I asked why I couldn't have simply returned the car when my reservation ended at 6. I needed the extra 10 minutes that she wouldn't allow me, again due to repercussions of a hurricane! The last time I've seen customer service this bad was when I vacationed in a third world country. Save yourself the stress and spend a few extra dollars with Enterprise or National. I've never had a good experience with Avis, and this was the cherry on top. read more

Rented a car for 6 days from avis since my car was going to take a while to fix at the dealership. Was given a fair price for the days requested. The dealership had my car fixed in 3 days so i returned the car back avis expecting a partial refund and was still charged for the entire 6 day rental. Never again will I rent from Avis. Horrible customer service. read more

The man said that our license was flagged which there was nothing wrong with it and he told us to take an uber to the airport where they can over ride it. We asked him to call because it's a big journey. He accused us of being argumentative and walked in back. We had reservations and prepaid. Terrible customer service. read more

Fraudulent location. Returned car on time (a few hours early even). Handed keys to employee and even asked "anything else I need to do to complete rental?" And they said "no. Just the keys." After 3 days received numerous calls and emails that the car was never returned. It's now been over a week since car returned. Was charged a "late" fee on rental and this location has still claimed the car was not returned. Check security cameras! Absolutely terrible customer service. read more

Wish I could give a 'zero' star rating! We rented quite often from this Avis location for many years but since the previous owner passed away, the new owner running this location is terrible at customer service. Yes, they always had our car ready BUT they are rude, argumentative, unprofessional, and inappropriate. Once when we were returning the car, the owner was having a public argument with his wife causing us to feel extremely uneasy. Before this we were loyal Avis customers, but now we have resorted to renting more from other rental companies and occasionally from another Avis location. read more

Where should I start? First of all, to anyone planning on renting a car from Budget or Avis, SKIP THIS LOCATION. There are other options from the same companies on Montgomery Road within a couple miles. The clown who runs this little popsicle stand is a sarcastic, rude, entitled, argumentative sort who's quite sure he has all the answers. To say that this location provides poor customer service is an epic understatement. From ignoring customer's specific vehicle requests, using inappropriate language around children, to blatantly overcharging and claiming it was an "honest mistake", this place is a total train wreck and should be avoided at all costs. CAVEAT EMPTOR!! read more

I travel a lot, and I like to offset the wear and tear on my car by renting every so often, and this place is great. It's close to my house, and the staff has always been kind and courteous. They've got a nice balance between friendliness and efficiency. Sometimes you just want to be in and out (because, you know... you've literally got somewhere to be), and other times you might want to have a long conversation about Doctor Who because the nice lady behind the desk noticed your phone case :) They seem to have a 6th sense for how much conversation an introvert like myself is prepared to have. They're always straightforward with the terms and have never tried to upcharge me or dock me for running a little late/early. The vehicles are always clean and run very well, and I feel very safe leaving my personal vehicle there for the duration of my contract. I'm glad that they are the closest ones to me because I'll be seeing them a lot! At the time of this review I think i've used them 6 times in 3 months. No complaints here! read more

I just want to thank Avis car rental for screwing us over on a rental to go to Kansas for our sons wedding. Would not rent us a car due to no credit card after we set it up 3 weeks before and also bad mouthing other companies and saying no other company would rent one either without a credit card. Well guess what? We went to Enterprise car rental and They rented us a car with a debit card no credit check. So needless to say I will never use Avis again and will definitely be giving enterprise my business. From what I heard just in our situation there was a lady on the phone that he had on speaker not happy either. Avis should consider their customer service and policies and be a little more customer friendly. read more

I used them for many years, on my last visit the young kid behind the counter made a smart remark about not needing any more customers - really rude when I was just asking a question about the bill. I just go down the street to the one on hosbrook now. I think this one will go out of business soon, you cant treat people that way and stay in business very long. read more

As a frequent business traveler I rent cars quite often. Rented a car from this Avis location and had the worst experience of my entire life. The owner and the counter person were both some of the rudest people I've ever met. They overcharge me by $50. It would not give it back. Had to call corporate office to get it returned. Would highly suggest you never rent here. read more

What an amazing experience. Avis went above and beyond to make sure my stay in Cincinnati was great. And how can you beat a brand new Volkswagen Passat! Had all the bells and whistles. Where else do you find that? Thank you for helping me feel like I was home. read more

Unfortunately we will never use this company again. Our car was not filled up when we left, we had to call them and tell they to credit us for gas, they did not. When trying to correct their error, the manager Zach all but called us liars. Finally after many phone calls, including corporate, who informed us that Zach could process the credit, Zach said he was not going to argue, did the credit -less the amount of gas we supplied them and hung up on us. Lovely! Sad that he feels business can be done this way. He is young and has a lot to learn regarding customer service. read more

The WORST SERVICE I have EVER EXPERIENCED! The owner / manager is a joke to the term customer service. We reserved a 12 passenger van...which I confirmed twice with Budget / Avis ten days and 5 days before pick-up. To my unpleasant surprise, I arrived there and the van was no where to be found. In fact, the manager, thought I was crazy...until I showed him the confirmation code... at which point, he panicked and tried to dismiss it. At a minimum, I should have be given some concession, but that would have been to much. Painfully, after sitting there an hour...they had to go find a van...and what arrived was filthy and covered in bugs!!! At that point, I didn't care...because we were going to miss our flight. Pick some place else to rent your car / van from, you will be happy you did! He didn't even apologize for the screw up...most disorganized place I have been too, and severely lacking in customer service skills. read more

This place is TERRIBLE. They promised that someone could take me to get my car and then they don't have anyone at the time promised. I HATE that I'm giving them any money. I will never use AVIS again! read more

Very efficient & friendly. Got me in & out in record time & didn't charge me for returning car a little late due to unexpected circumstances. Would definitely use this location again. read more

This location has an employee who cheated me by putting insurance on the vehicle when I asked him twice to indicate declined. He finally printed out a new contract and when I asked if the insurance was declined, he placed his hand on the contract and directed my attention to the "declined" list. I did not know at the time that he had indicated accepted by one type of insurance and covered it up with his hand. When I switched the vehicle out because it was filthy with rotten fruit in a bag in the armrest, the second location told me about the insurance. I had her remove it and went on with my rental. When I returned, I was told that Avis was charging me the full amount as the second agent was not allowed to edit the first agent's contract. I contacted Avis corporate and they would not refund my $96.93 at all. They did not care that their franchise owner's employee had cheated a customer and committed theft by fraud. I would not recommend anyone renting from this location or even Avis, since corporate Avis turned a blind eye to this issue. read more