This is our regular go-to place. A convenient Grandview location, not in an airport or a city…read morecenter. We have two more rentals upcoming next month. The staff here has always gone out of their way to make sure we have what we need. I even requested a car with Texas plates one time, as I was driving to an event in Texas. I was sort of joking, but said if any came up during my rental period, I'd sure like to have one. They delivered! A Texas plate on the car. Well done. The last time I picked up a car, the previous renter had left the gas tank almost empty. They asked if I wanted them to fill it up or if I'd rather be able to return the vehicle with that low fuel amount upon my dropping the car off. After discussions amongst themselves, they decided the fill the tank for me, and profusely apologized for my wait time, which was only a few minutes. This location has always gone above and beyond for my family and me. We are now loyalty club members, and frequent renters. Keep up the good work! If Seinfeld had gone here, they would have known how to take and how to hold the reservation.

First Yelp should have a no star to click on. I tried to rent a vehicle using a card from my…read moredaughter. They asked if she was here and I said no, that she was in Delaware. I was told that they had to have the card with the chip, and that they did not take cards over the phone. The vehicle that I had reserved was not the vehicle they were going to give me. I then canceled the reservation after being there for over an hour and a half to try to resolve the issue. I will not be going to them anytime soon. This was in Warren, Ohio.

I do not recommend using this business…read more I'm giving it a second star just because the truck we got performed its task of running and transporting our stuff when moving. But this seems like a poorly run business. First of all, know that making a reservation doesn't actually guarantee that a vehicle will be available for you at that time. We made a reservation for a specific time in the morning and made our moving-day plans based on that time, but there were no trucks available and we had to come back later to get one. When we returned, several other customers were stuck in the same position -- they had made reservations, but there weren't vehicles for them at the right time. Maybe I'm crazy, but it seems reasonable to expect that reservations not be completely useless. On Saturdays, this location closes at 2, which means you have to pay a $10 late fee if you want to return it after 2 on the same day. Good luck returning it by 2 when you can't get a truck until 12:45! An employee told me we could return it first thing in the morning the next day without paying a late fee or two-day charges, but after the reservation nonsense, I didn't trust them not to charge me for an extra day. Here's another thing that happened to me, though it may not actually be typical: I drove this truck about 12 miles, and I took it to a UDF a half-mile down the street to refill the tank before returning it to Budget. I wound up being charged $39 for not refilling the tank (what?) and I couldn't make a good-enough case for a credit card dispute because I had thrown away the receipt for my UDF fill-up. With the $30 "protection" in case of an accident (which was maybe a ripoff, I don't know), the two hours of truck rental cost me about $140. It wouldn't have been that much more to hire movers!

When I arrived to pick up my pre-paid reservation (I was on time) they did not have my requested…read morecar. The only options I were given were to wait an hour or pay for a $150 upgrade to an SUV. I was under the impression that Budget would provide a fee upgrade should they not have my reserved car in, but apparently not. I chose to wait for the hour, which quickly turned into three. When I finally got my car I called into Budget's national customer service, who agreed that this was unacceptable but did nothing to remedy the situation.

Parking: This location has a tight parking lot, I had to…read morepark my truck here while I rented a car for the day to drive to Cleveland for work, but there were not many available spots to park in. I can see this being an issue, so be aware that you might not have a place to park your personal vehicle. 2 stars Front Desk Employees: Let me start by saying I booked an SUV and paid for an SUV. The employee was friendly. Employee asked if I wanted a Nissan or a Volkswagen, so I chose VW, then I go outside and realize they gave me a small car.... I paid for an SUV. 1 star Rental Car: The car that I was provided was old and has almost 70k miles. Immediately after starting the car a message popped onto the screen saying "Service Needed Immediately", accurate representation of all the cars I've received from Enterprise branches. 1 star Total score: 1.3 stars

Very helpful, great customer service! Quick and efficient in getting me in and out and very…read morefriendly. Will be using them again in a few weeks!

A blonde lady working there was very professional and well mannered towards me and my 3 month baby…read more Even though I was a day late, she fixed my situation and gave me a better car. Only reason why I am giving a 5 star is because I had no other issues with anything. The car and what not went well. My other car rental experience was not this good. Thanks for being honest made my trip much easier on me and my son!

This company is one of the most disrespectful places to spend your hard-earned money with they were…read morerude they refused to give me the corporate complaint number each and every vehicle they gave me was disgusting trash, food, stains, on the seats and windows animal hair all over the vehicle it reeked of cigarette smoke if I could give them 0 stars I would

Nice folks, but their cars smell like cigarettes. The first car we got reeked like fresh smoke. We…read moretold our rep we were traveling with a baby and they gave us a replacement car that smelled less like cigarettes. It made our clothes smell after driving for 10 minutes and gave us all headaches. Highly suggest exploring other options, if you're able to.

David ! Absolutely amazing. My personal car was in an accident and the person who hit my insurance…read morecompany told me to go to Enterprise. There was an "issue" there so the next place was here. David explained everything professionally and gave me the best case for all options. Being involved in an accident is already enough and getting a rental shouldn't add to the stress but I'm glad to say he elevated the stress in this one transaction

Went to them for years. At first they were great, but after a few years, when they gained my trust,…read morethey started slipping in unnecessary repairs and doing shady stuff. Most recently they did a bandaid clutch repair that lasted for a few weeks, after which they charged hundreds to rediagnose, eventually telling me it would cost $3k to fix the car, but they would buy it off me for a few hundred. Lost my trust and business.

Horrible experienced with owner/customer service at the front desk with Jocelyn. I've asked for…read moreestimated for some inspections and services. She was great at making sure things was done quick. However was so quick that I've got to pay for u authorized work being done to my car. Then I tried to talked to the mechanic and was denied by Jocelyn again. After all, I was forced to pay for whatever they've done to get my car. Long story short, if you'd like to get unauthorized service done fast and money was no object, you've came to the right place!

Overall, this is one of the better car-buying experiences I've had in my 25+ years of driving. The…read morecars are newer to not as old and are rebuilt titles, meaning they have been involved in an accident but the guy who runs the joint only sells cars that have only suffered body damage. They do their own body work and do excellent work to the point that you cannot tell the car has been damaged. He can give a price break because of the depreciation the cars face over having been in an accident but because he's less expensive than everyone else, he is not generous on trade and will not come down on the price. Be prepared to pretty much pay his asking price plus ballpark of $1,000 for tax and title. He's probably going to be better than anyone else you could buy a car from.

I love this place and my beautiful car they have great service and more go get you one this is by…read moresecond car from them and keep doing me right

What an AMAZING experience! The reviews are 100% - Campus Auto Service has some of the best service…read morewe've ever experienced. We had some trouble with an intermittent check engine light. When we called in to make an appointment l, they were prompt and super friendly. After having our car and thoroughly checking/testing, they were unable to duplicate the issue. They offered great advice and next steps if it were to happen again. And then they didn't charge us for any of it. Honestly, I can't believe it and wish they would have at least charged us some amount simply because they were amazing and truly did help us. It's amazing to find this level of service and I will never go anywhere else! This is the kind of business that truly deserves its 5-star review. P.S. They do services like oil changes, too. I know where we will go when it's due for any service.

Campus auto took my car in day of. I had been having issues with my vehicle for a few months and no…read moremechanic could tell me what the issue was (3 places looked at it!). Campus auto not only was able to diagnose the problem, but they were incredibly honest and upfront with me about the overall condition of my car. Their quotes were on par with other quotes I received. More importantly, their customer service is phenomenal and I really felt taken care of by them. I would 1000% recommend their service to anyone who is looking for an honest-to-good mechanic.