There were only 4 people at the desk servicing all of the numerous rental car companies- and we…read morewaited in line for 20 minutes then we had to wait another 15 minutes just to check out of the parking garage. There was a manager present who simply held up a wall and didn't do anything else. And then to top it off, American Express quoted me $200.78 when I got to pay she said it was $75 more. She then said taxes and fees can change at airports. It made no sense. Olivia was a bit testy but pleasant, but kept saying "like I said... things can change." But that isn't right. I feel lied to and scammed. At least the car didn't smell like weed like it has the last three times I rented from this place. After I returned the car I was able to get a refund to the original price I was quoted

I originally had a reservation for Budget..... why did i do that?!?!? When I got to the rental car…read morefacility, the line was long as hell because it was a sale. I looked over at Alamo and there was one person in line. I promptly booked my car via Priceline, and it was about $18 more than Budget. I was in and and out the Alamo line in 10 mins. I looked over at the Budget/ Avis lines , they were still working with the same 2 people when while I was in the Budget line. The Columbus Airport has a consolidated rental car facility . You take the rental car facility bus from the terminal, and it takes you to the rental cars housed in a offsite garage (about a mile away from the airport.) You can select any available model they have on the hand based on the category of vehicle you rented. The signage on rental return was easy to spot. Employees at this location are very friendly. Drop off is VERY quick and easy.

The convenience, efficiency, and ease is why I use Enterprise!!! The other rental companies suck…read moreand waste your time! FYI: The rental is not at the airport, you have to take a shuttle. Otherwise, once you're on location... there is a great check in process! I just came in, showed my driver's license/ID, and directed to my rental. It was quick and efficient. Even returning the rental was just as easy, I just dropped off the cars and left the keys in the vehicle. Matt was awesome and took care of the check out very quickly! Just make sure to return the rental to the rental location near the airport. It is not at the airport and you'll have to use a shuttle.

My husband and I needed to rent a car last minute and a one way rental. The customer service at…read morethis location was absolutely amazing, one of the best I have ever dealt with. Everyone was so welcoming and helpful! Huge shoutout to Genesis who made the pick up process easy and who went above and beyond for us and getting us into a comfortable car for our trip! Can't recommend this location enough just because of the people!!

Please think twice before renting from Thrifty at the Columbus airport. We rented a car on April…read more1st for the Easter weekend and returned it on time Monday morning No one was available to check the car in. We left it parked in the returns lane. The car has still not been processed. (today is April 15!) We are getting charged $64 a day and can't reach a single person that can help. Hours have been spent holding for the "customer support" and all they can do is tell us to wait. There is no direct number available to call the location. The number given to us by customer service is for Hertz, who says they are not affiliated and are completely unhelpful. Its been 2 weeks and the charges keep racking up. Thrifty - if you see this review, PLEASE RESPOND!

Been years since I had to rent a car from Thrifty's and a lot has changed. I actually prefer Hertz…read morewhen I travel for personal reasons, but when it's for business, my choices are down to where my Travel Department books me. My most recent visit here did not start good at all. It was basically me and their service rep arguing about insurance. Long story short, I got my rental and out of there once my issue was resolved. This Thrifty's is located in Ohio's airport. One plus is that it's actually located in the airport which means no additional waiting to be serviced, no shuttle to a satellite location, and really no wait. Once your get your documents in line, you have to take a trip upstairs to pick up your car. Pretty simple process in my opinion. Price at Thrifty's is one of the best. Car selection really depends on when you're traveling and what type of vehicle you're getting. Overall, even though my experience didn't start off good, it ended well.

In, out nobody got hurt. Customer service agent was extremely patient and a pleasant.read more

DO NOT RENT FROM THRIFTY OR HERTZ THE PARENT CO. We rented a car in Phoenix. The car was prepaid…read morevia a 3rd party. The agent at the counter in Phoenix lied about the car we selected and other things we prepaid for. For example, .... I told him to look at my paperwork that it shows I paid for a different drop off point already. He refused to look at the paperwork and just kept trying to up charge us. He then cancelled our contract with the 3rd party because we agreed to pay a small upgrade charge and we didn't agree to that. He then did a rebilling at the service counter in Phoenix and unethical behavior went on more and more. He said he would credited us for the 3rd party prepaid booking and a credit was posted on the receipt. When we received our charge card bill the credit was not deducted and we had several hundred dollars more he charged us. ThrifTy Corporate will not answer the calls, and there is no customer service to call. Run as fast as you can from this rental car company.

Don't rent from here. This is a franchise and not the core Hertz. They will do whatever they want…read moreand charge you obscenely for it. You've been warned.

I've rented exclusively from Hertz at Columbus airport (CMH) for more than 12 years and greatly…read morerespect the operation. But recently I have been charged for fuel, even though I've returned the car with the gauge reading "Full". For my Thanksgiving trip I had the car for three days, drove 140 miles, and filled the tank up before I dropped it off. The assistant checked my car in when I returned and said nothing about charging me for fuel - indeed the gauge was slightly over the full line, so I had no reason to think I was going to be charged for fuel, given that I was returning the tank full. When I got home, I saw Hertz charged me $6.99 for fuel. I got no response from Hertz when I brought this to its attention. AmEx, however, immediately credited my account for the full amount of the charge ($6.99). Granted, it's not a major issue, but it is a breach of trust between me and Hertz. It's just a guess on my part, but I'm guessing the vehicle's computer-based data-gathering includes data regarding fuel use and calculates a fuel charge based on that calculation - regardless of what the fuel gauge shows. I know I topped off the tank at the gas station, and I know the tank appeared to be more than full when I returned it. This nickel-and-dime charge practice, and its deceptive effect, will inevitably lead to loss of trust in this rental company.

Great experience at this location. They were friendly and even followed up with a personal email to…read moremake sure everything was as expected. Highly recommend this location to anyone needing a rental car in Columbus, OH.

My experience at this National Car Rental was perfectly fine…read more This was not the car rental area I originally picked up the car from, however, this was where I dropped it off from. Dropping it off was super easy and I was not charged anything above what I originally was quoted. There is no onsite gas station at the airport so you must get gas prior to getting onto the exit at the airport or you'll need to leave and come back like I had to (that because I'm not familiar with this area). The car itself was wonderful and I wished I owned it. I had have no issue renting from National or this specific location again.