This is a good branch of Enterprise. The office is tidy, clean. Staff helpful and polite. The…read morecars are clean when you get them. (They havent been from other branches/companies). Of the five times we have rented from this location, none have broken down (that has happened other places) and I have had zero issues returning cars. What I don't like... has nothing to do with this particular location, it has to do with the company.... You reserve online. You receive confirmation of what you reserved. You are happy about your choice of cars. You get there and often they don't have what you reserved. This makes you disappointed, sad. This has happened at every branch enterprise we have used. Even this one. We were suppose to have a mid-full sized SUV... what wasnt here was a Nissan (oh so tiny) or a big honking Tacoma. We took the truck.... Which is super nice, but not what we had in mind. This happens to us at every Enterprise, so it seems like its no longer a coincidence. Lol. When we rent a car at Sixt this never happens. Ever. Sadly, Sixt isnt in Ohio so we will keep going here as the manager is amazing here and she takes good care of our rental needs.

I have no interest in ever using Enterprise for car rentals. Over the years, I've used your service…read moreand recommended it to others, but that ended after having to deal with the manager at the 1346 Cherry Bottom Rd Columbus, OH branch. My insurance made the reservation and sent me a confirmation email for the rental. I had been in an accident and totaled my truck. I called the location to confirm a pickup time, and they told me I could get a vehicle after 3:30 PM. I called back at 2:30 PM to verify my rental, but the manager rudely, disrespectfully, and condescendingly told me that I hadn't verified my rental early enough and that I would have to wait until the next day, maybe he would have me a car then. I was stranded and 500 miles from home. The lackluster customer service and deficient social skills of the manager were unacceptable

I have very low expectations for rental car services, so my recent rental experience was pretty…read moregreat. Online reservation process was seamless and they actually had a car ready to go for me when I got there. The car was an upgrade from what I was expecting and clean, other than sort of smelling like cigarette smoke. Heather was very pleasant and got me through the paperwork quickly. A heads up: It is hard to reach this local office on the phone - the 614 phone number will likely redirect to the national call center.

I downloaded the Yelp app just to post this review: When we…read morearrived to pick up a vehicle for a road trip with our golden doodle we were told by a very nice woman that the minivan originally reserved for us had a smoking engine, despite having just 1,000 miles on it. Luckily another minivan had just come in. The vehicle we were given looked like it had just been returned from a family vacation, the middle seats were stowed away and there were crumbs EVERYWHERE. We didn't make a fuss, just swept off the crumbs, placed a cover on the back row for the dog, and we were on our way. Fast forward to our vehicle return 5 days later & we were told to either take the car to Moo-Moo for full vacuuming or pay $450 for cleaning the "pet hair". Goldendoodles don't shed. AND the only surface the dog was on was covered. So we either had to do the job they didn't do before renting us the vehicle OR pay $450. It's extortion and we will never rent from this company again.

Was an amazing experience Would definitely return and rent…read moreagain. If you need a cool car look no further!

Would give 0 stars if I could. These people are scammers!!! They took my payment, provided no car,…read morethen blocked my number. Horrible "business" and much more horrible people.

Went to them for years. At first they were great, but after a few years, when they gained my trust,…read morethey started slipping in unnecessary repairs and doing shady stuff. Most recently they did a bandaid clutch repair that lasted for a few weeks, after which they charged hundreds to rediagnose, eventually telling me it would cost $3k to fix the car, but they would buy it off me for a few hundred. Lost my trust and business.

Horrible experienced with owner/customer service at the front desk with Jocelyn. I've asked for…read moreestimated for some inspections and services. She was great at making sure things was done quick. However was so quick that I've got to pay for u authorized work being done to my car. Then I tried to talked to the mechanic and was denied by Jocelyn again. After all, I was forced to pay for whatever they've done to get my car. Long story short, if you'd like to get unauthorized service done fast and money was no object, you've came to the right place!

Best decision I ever made!!! As a AAA member I never thought…read moreto use AAA as car repair services. My car didn't start and I reached out to AAA to come and give me a jump The battery was originally bought by AAA 2 years prior. When the service technician visited me he realized the issue isn't the battery but the alternator. He told me to contact a AAA location in Gahanna for the repair. I called the location I spoke to Chris who was very knowledgeable and told me an estimate. He even recommended that I had the car towed to the location the day before so they can get right to work starting on it the next day. Making my appointment online was very easy. With my AAA membership I requested an oil change to be done on the same day that my car was being repaired. Once my car had gone through the diagnostic portion Chris called me to verify it is the alternator review the estimate and told me he will give me a call when the job is done. When the job was finally finished the estimate was the same I got a great discount using my AAA membership. Five stars excellent service excellent customer service from Chris. I would recommend this place and if I have any more car issues I will go to AAA.

Sept 2025 my son's fusion had a caliper bolt come out , supposedly replaced rear calipers rotors…read moreand pads . 19,000 miles later have no pads left , the rotors are extremely pitted find it hard to believe that anything was replaced other than the caliper ...maybe . Basically cost me $2100 for less than a year

We booked our RV from Ohio as there were none in Indiana where we live. Service was great and our…read moreRV was ready well ahead of time. The RV came to us in a good condition and we faced some issues with dumping the water for which we weren't charged. We drive a 1000 miles in 6 days and we had an offer to avail with no extra charge for miles in off season which was an amazing perk! This is a no fuss, no bells and whistles RV service so do not expect major luxury or absolute 5* vehicle.

Weird experience, will not rent from them. I submitted a request for a quote for a bifurcated trip…read moreonline and received an immediate response from a salesman. I asked for a drop off and pick up quote for two separate trips totaling 6 days. The salesmen refused to give me a quote for a "one way" and instead gave me a quote for 17 days. Not a crazy price but can't compare it to what I wanted to do because he refused to give me that information. I had to check on storing the RV at the beach house. Called again, different salesman, same story, he wouldn't give me a quote for the 3 day trip, drop off, then another 3 day trip to return two weeks later. I don't need the RV for 17 days due to renting a beach house at our destination. Surprise, and the second reason for the 2 stars, the price went up by 10%. I checked about the increase in price and was told "availability" was the reason. I think they just raise the price each time once you are interested because they did it again when I checked back to see if they would honor the first price. No thanks.

I have traveled with Ms. Glo (Gloria) for over 20 years. I plan my vacations every year around what…read moreshe has planned. I HAVE NEVER BEEN DISAPPOINTED! NEVER! We have stayed in some of the BEST HOTELS and BEST TRAVEL GUIDES. The best trip that I can remember (it's been so many good ones) was the trip to Martha Vineyard. We had a travel guide (black lady) that knew the history of Boston, like the back of her hands. So, YES! travel with the "Kenly Konnection" you WILL NOT BE DISAPPOINTED! Thanks, Gloria. Gena D.

Great travel agency with fun bus trips which are affordable along with cruises that are a good priceread more

Best experience ever! Their cars literally are brand new. They also make you really feel like it is…read moreyours for the day. Will be a regular customer