I'm loyal to National for 2 reasons. 1) I'm very picky and like to select my own rental. This…read moreusually means standing around until the executive area rotates cars and I can find one I like. 2) the customer service is usually pretty good across the country. Some locations stand out and Jacksonville was never one of them. Until this last visit. Steve went out of his way to help me and made sure I was in a car I'd be comfortable in. He was attentive and really made sure I was happy with my vehicle. This is my home airport and I'm here often, this was my 1st standout experience in Jax. Mel was awesome when I checked out too!

I got a Nissan frontier that was clean and drove well. We got to take it on the beach because it…read morewas 4x4. Staff is unbelievably nice and considerate. The guy that was working the Emerald Isle was great and got me a 4x4 truck so I can go fishing. 10/10 would recommend

I used this location specifically to drop off a rental car from another city. The airport signage…read moreclearly directs you to the rental return area, but note that once you enter the garage, the Alamo drop-off zone is located immediately on your left. A quick tip for others: do not rely on garage staff for directions if you are unsure, as an employee misdirected me to the end of the facility, forcing me to loop back around. Once I reached the correct Alamo return lane, the inspection process was seamless and incredibly fast--I was in and out in less than five minutes.

Absolutely the worst rental car experience I've ever had in my life!!! The car I received was…read moreinfested with a colony of ants and cockroaches. We killed at least 5 roaches in this car. And as you can see from the video, there is a steady line of ants moving their eggs in the back seat. Alamo has been anything but helpful. After returning the car to the airport I was told to wait for a follow-up call from the branch manager. That didn't happen until after I called them back 48 hours later to follow up with my complaint. Stephen, the Assistant Manager, confirmed that a full refund would be issued and mailed to me within 2 weeks. It's now a month later and there is still no refund. When I called customer service back today, I was advised there is nothing noted on the account and no refund was submitted, processed, or issued. Complete garbage service. Avoid the Jax International Airport Alamo at all costs.

I cannot express enough gratitude to Adamec Harley-Davidson for the compassion and kindness they…read moreshowed me during one of the most difficult times of my life. My service dog, Bolin, recently passed away from cancer. He was absolutely obsessed with motorcycles but never got the chance to ride one in his lifetime. Jess and Abraham went above and beyond to make his dream come true with a posthumous memorial ride. The care, respect, and empathy they gave us made this experience profoundly meaningful. It wasn't just a ride--it was a celebration of Bolin's spirit, and it meant the world to me. Forever grateful to Harley-Davidson for honoring my boy in such a special way.

I had an appointment this morning to have a 5000 mile service done on my road glide CVO. It's been…read morea long time since I've been to Adamac Harley Davidson. I have to say the bike was when promised. The work was done the way it was supposed to be. Everybody was polite and friendly and very helpful. I had a great experience and I'll definitely be using them in the future.