This rental started with a vehicle that never should have been rented. It reeked of cigarette…read moresmoke, had cigarette burns in the seats, and was so unpleasant that my wife and I had to immediately return to exchange it, disrupting the start of our trip. During the rushed transfer of our belongings, I accidentally left my AirPods Pro in the first vehicle. While on my trip, I noticed they were missing and tracked them to Tampa while I was in Orlando. That's when I realized what had happened. When I returned and explained everything, I was assured the original vehicle would be back the next day and that I would be contacted before it was rented again. That never happened. Instead, the car was rented to another customer with my AirPods still inside. Later, I tracked my AirPods back to the Enterprise branch in real time and immediately called. I explained this was not a normal lost-and-found situation because I could literally see they were at the branch. The manager, Chris, dismissed my concerns, repeatedly said he'd "check the lost and found," and after I told him I intended to contact corporate, he simply put me on hold for over 30 minutes. I actually drove to the branch while still on hold. I introduced myself as the customer he'd had on hold the entire time. There was no apology. Instead, he refused to help, told me, "So go get them," and walked away. At that exact moment, I refreshed Find My and watched my AirPods leave the Enterprise lot. Another employee confirmed the car had just been rented. I then spent countless hours trying to resolve this through the branch, corporate customer service, escalations, and management. I was repeatedly promised callbacks that either never came or couldn't be returned because there was no direct number to the manager handling my case. The irony is hearing Enterprise's recordings repeatedly brag about clean vehicles and customer satisfaction while experiencing the complete opposite. What started as being given a smoke-filled vehicle with cigarette burns ended with the loss of my AirPods and one of the worst customer service experiences I've ever had. Enterprise refused to provide any meaningful resolution. I will never rent from Enterprise again.

They usually always have my car ready when I get there. I'm usually in & out quickly.read more

THEY CLOSE AT 5, not 6! Just showed up based on the online hours and their door says 5. Tried to…read morecall them earlier in the day to confirm and their number is disconnected. UPDATE YOUR ONLINE INFORMATION!

Do not, I repeat, DO NOT rent from Hertz! After two years of consistently renting from them due to…read moretheir convenient location, I can say with absolute certainty: Hertz is a terrible company with abysmal customer service. Every rental has been a disaster. One time, they rented me an electric car without making it clear in the booking or at pick-up that it needed at least EIGHT HOURS to charge. The car had less than 200 miles of range, and finding a charging station turned into a nightmare, wasting half my trip. Hotels with chargers? Good luck with their two spots, always occupied. Expect malfunctioning cigarette ports and USB outlets, rendering any plans for using a cooler or charging your phone useless. Often, the car I reserved isn't available when I arrive, and once, their listed address was incorrect, leading to a wild goose chase in heavy traffic. Calling customer service? Prepare for a 25-40 minute wait, all while enduring the most aggravating 30-second loop of music. By the time you reach a representative, you're already at your wit's end. Speaking of representatives, when I finally reached Jumaine, employee #2323, he was as helpful as a brick wall, parroting, "sorry sir, but unfortunately that's our policy." After all these issues, they issued me a certificate which expired after just FOUR MONTHS, with the expiration date buried in fine print. Do yourself a favor and rent from Sixt. I'd even prefer Dollar Rental over Hertz. Their customer service couldn't be worse.

Received great service reliable and accommodating. Very professional and gave an upgrade…read more Thanks Kent

Excellent Service in all aspects, Location, Best Vehicles, Great Customer Service, Cleanliness of…read moreCars, Operation times opening, closing, and weekends.

Terrible service all around. Wouldn't make a call to the local branch to check on a car red I had…read moremade since flights were delayed due to a crash at the airport. One call could have changed everything. They refused multiple times. All I needed to know is if someone would wait for me to pick up the car. They refused to call the Jacksonville location and only got the call center. After 7 calls they still didn't know. Then I was stuck without a car all night. Cost me hundreds of dollars more.

Hi. I had a reservation with Budget Jax Intl today. It was the worst experience ever. Not once but…read moretwice I was given a car that someone else was also given. Same number, same car. The third time I was given a car and when I walked to it-- it had a donut on for a spare tire. By the time I was given the fourth car (success) it was over two hours after my flight landed. Honestly, I am not sure they even know which car I have at this point.

Then Loaner/rental car was only supposed to have a $50 hold on it. Ended up charging me $557 twice…read more2 days in a row. General Manager of the Dealership did go out of his way to rectify the situation but HERTZ was terrible. Non compliant, hard to work with and constantly told me untruths about every situation that occurred. NEVER will I use HERTZ again. Their Branch manager hid and went out of his way not only to avoid the situation but me also. Their Area manager was rude, disrespectful and even hung up on my wife because he did not want to hear our concerns.

Everyone at this location was fantastic. Heard every thing I had to say, addressed every aspect…read more Super easy to deal with and each employee was knowledgeable, professional, and nice to talk to.

Keshawn was awesome! Best location around. They were quick and kind. Will only go here from now on.read more

Okay service. Been twice. The first time they called about an hour before pickup time saying they…read moreran out of vehicles for the day. I had to call the other location to change reservation. I would've thought they would call the other location ahead of time to let them know. 2nd time, had the reservation for 2:30 and they didn't bring the car around til 3:05. They had to go get the car from another lot.