They usually always have my car ready when I get there. I'm usually in & out quickly.read more

I am writing to express my outrage over the treatment we received at your Jacksonville location…read more(4307 7 Blanding Blvd) from manager Josh Davis. We had a reservation for 10:00 AM, but due to our child with autism having a difficult morning, we were unable to arrive on time. Instead of showing understanding or offering assistance, Mr. Davis was rude, disrespectful, and humiliating, treating us poorly in front of my child. His behavior was completely unacceptable and falls far below the customer service standards I expect from Enterprise. We had rented vehicles from Enterprise for years and our reservations are always honored for 24 hours. We have never experienced any issues with this policy until this visit when we encounter Mr. Davis who apparently is new to the location as we rented multiple time here with no issues like this before. Additionally, Mr. Davis argued with us, talking over my wife and myself --demonstrating behavior that was both unprofessional and appalling. This manager immediately turns aggressive and frustrated when we tried to communicate our concerns. Proudly he announces to us that he is the manager and that he can asked us to leave the location because he just don't want to deal with our questions and request for common sense assistance from him. We asked for a brief moment to review our finances, as he was attempting to charge us significantly more for a new reservation and to upgrade us into a more expensive vehicle to pick up our children at the Orlando airport. Rather than assisting or listen to us he demanded that we leave the building immediately when we refuse to pay extra for the vehicle, he wanted us to rent, claiming it was 1:00 PM and he doesn't need to help us after that time. This left us in an extremely difficult situation, without a vehicle, struggling to meet our children at the airport. My 9-year-old daughter became uncontrollably upset and frightened by Mr. Davis's yelling and behavior toward my husband and me. This experience has been demeaning, stressful, and entirely avoidable. As a result, we are immediately canceling our personal and corporate rental reservations with all Enterprise locations. The lack of professionalism and basic human decency displayed by Mr. Davis is unacceptable. This gentleman treats us like we do not know anything about car rentals and was not even looking to assist us in any possible way other than forcing us to upgrade and pay much more or to leave the location as per his request. I request immediate corrective action to ensure that no other family is treated in this manner. I also suggest gathering statements from all employees working at this location to fully understand this incident as I won't want a manager like that in my company as a district manager. The two other enterprise employees present at the counter during the incident look extremely in shock and truly ashamed of this manager aggressive tone of voice and stand. We do communicate the incident to all Enterprise customer services levels including the CEO. Because a person of this low level of professionalism and respect should not be working with customers at any level in our Jacksonville area. We had been from plus to platinum customers with Enterprise for years and never before we had been treated so poorly and disrespectfully. FYI We drive to Budget car rental down the road and were able to rent the vehicle we needed at a lower price with a last-minute reservation and that staff at Budget was very respectful and responsive even when the associate was working alone at the location. Sincerely, David Ramos

THEY CLOSE AT 5, not 6! Just showed up based on the online hours and their door says 5. Tried to…read morecall them earlier in the day to confirm and their number is disconnected. UPDATE YOUR ONLINE INFORMATION!

Do not, I repeat, DO NOT rent from Hertz! After two years of consistently renting from them due to…read moretheir convenient location, I can say with absolute certainty: Hertz is a terrible company with abysmal customer service. Every rental has been a disaster. One time, they rented me an electric car without making it clear in the booking or at pick-up that it needed at least EIGHT HOURS to charge. The car had less than 200 miles of range, and finding a charging station turned into a nightmare, wasting half my trip. Hotels with chargers? Good luck with their two spots, always occupied. Expect malfunctioning cigarette ports and USB outlets, rendering any plans for using a cooler or charging your phone useless. Often, the car I reserved isn't available when I arrive, and once, their listed address was incorrect, leading to a wild goose chase in heavy traffic. Calling customer service? Prepare for a 25-40 minute wait, all while enduring the most aggravating 30-second loop of music. By the time you reach a representative, you're already at your wit's end. Speaking of representatives, when I finally reached Jumaine, employee #2323, he was as helpful as a brick wall, parroting, "sorry sir, but unfortunately that's our policy." After all these issues, they issued me a certificate which expired after just FOUR MONTHS, with the expiration date buried in fine print. Do yourself a favor and rent from Sixt. I'd even prefer Dollar Rental over Hertz. Their customer service couldn't be worse.

Received great service reliable and accommodating. Very professional and gave an upgrade…read more Thanks Kent

Excellent Service in all aspects, Location, Best Vehicles, Great Customer Service, Cleanliness of…read moreCars, Operation times opening, closing, and weekends.

Terrible service all around. Wouldn't make a call to the local branch to check on a car red I had…read moremade since flights were delayed due to a crash at the airport. One call could have changed everything. They refused multiple times. All I needed to know is if someone would wait for me to pick up the car. They refused to call the Jacksonville location and only got the call center. After 7 calls they still didn't know. Then I was stuck without a car all night. Cost me hundreds of dollars more.

Hi. I had a reservation with Budget Jax Intl today. It was the worst experience ever. Not once but…read moretwice I was given a car that someone else was also given. Same number, same car. The third time I was given a car and when I walked to it-- it had a donut on for a spare tire. By the time I was given the fourth car (success) it was over two hours after my flight landed. Honestly, I am not sure they even know which car I have at this point.

Then Loaner/rental car was only supposed to have a $50 hold on it. Ended up charging me $557 twice…read more2 days in a row. General Manager of the Dealership did go out of his way to rectify the situation but HERTZ was terrible. Non compliant, hard to work with and constantly told me untruths about every situation that occurred. NEVER will I use HERTZ again. Their Branch manager hid and went out of his way not only to avoid the situation but me also. Their Area manager was rude, disrespectful and even hung up on my wife because he did not want to hear our concerns.

Everyone at this location was fantastic. Heard every thing I had to say, addressed every aspect…read more Super easy to deal with and each employee was knowledgeable, professional, and nice to talk to.

Okay service. Been twice. The first time they called about an hour before pickup time saying they…read moreran out of vehicles for the day. I had to call the other location to change reservation. I would've thought they would call the other location ahead of time to let them know. 2nd time, had the reservation for 2:30 and they didn't bring the car around til 3:05. They had to go get the car from another lot.

I will NEVER use this location again. I reserved a car in advance online through my company. I…read morereceived a call after hours the night before my trip telling me they have no cars. WTF? I asked for the reservation to be transferred to another location. The lady says they are all in the same situation. However, I was able to successfully reserve another car with a better location. She lied. Horrible customer experience and service. Total disregard for my time and business.