I'm loyal to National for 2 reasons. 1) I'm very picky and like to select my own rental. This…read moreusually means standing around until the executive area rotates cars and I can find one I like. 2) the customer service is usually pretty good across the country. Some locations stand out and Jacksonville was never one of them. Until this last visit. Steve went out of his way to help me and made sure I was in a car I'd be comfortable in. He was attentive and really made sure I was happy with my vehicle. This is my home airport and I'm here often, this was my 1st standout experience in Jax. Mel was awesome when I checked out too!

I got a Nissan frontier that was clean and drove well. We got to take it on the beach because it…read morewas 4x4. Staff is unbelievably nice and considerate. The guy that was working the Emerald Isle was great and got me a 4x4 truck so I can go fishing. 10/10 would recommend

Enterprise Rent-A-Car - Corporate Needs to See This I am…read morebeyond disappointed with how Enterprise handled an elderly customer today. This needs the attention of Enterprise Corporate immediately. My 68-year-old friend is moving from Florida to Pennsylvania. He has a valid Florida driver's license and a confirmed return flight to Jacksonville for a doctor's appointment tomorrow. Before booking, we called Enterprise directly to confirm their debit card policy. We were clearly told that as long as he had a valid driver's license OR a return ticket, he could rent using a debit card. He shows up at the counter prepared -- and the counter agent, Whitney, tells him no. She says because he now has a "local driver's license," he must have a credit card. That is NOT what we were told over the phone. Not even close. He DOES have a credit card -- the chip isn't working. We politely asked if she could swipe it. She said no. We asked if she could manually enter it. She said no. No attempt to help. No attempt to problem-solve. No compassion. Just policy, policy, policy. When I tried to explain what we were told by Enterprise on the phone, Whitney cut me off and said, "Can I talk now?" The tone was rude and dismissive. I said I wasn't finished speaking. She then said, "I don't know what the lady told you but that's our policy," and abruptly said goodbye. When I told her she didn't have to be rude, she said "Sorry, goodbye," and handed him back the phone. That was it. Now a 68-year-old man doesn't have transportation to get from Jacksonville to Saint Augustine for a doctor's appointment tomorrow. Enterprise advertises customer service. Enterprise advertises flexibility. Enterprise advertises caring about people. That was not the experience today. If your debit card policy depends on what mood the counter agent is in, that's a serious problem. If your corporate policy is different from what your phone representatives are telling customers, that's an even bigger problem. This isn't about a rental car. It's about basic customer service and respect -- especially toward elderly customers who are simply trying to make a medical appointment. Enterprise Corporate, you need to review: * Your debit card policy * Your training on handling elderly customers * And the professionalism of your staff, specifically Whitney This experience was frustrating, unnecessary, and unacceptable. Do better. Left my friend stranded 2/26/26

I was in Jacksonville for a few days and rented my vehicle from this location. When I arrived,…read morethere had been a "run" on the airport and a ton of people arrived around the same time. I ordered a mid sized car. Since it was not quite ready, they offered me a black convertible Ford Mustang. Since they twisted my arm all the way around my back, I took it immediately. I thoroughly enjoyed my whip and I am a very happy camper. Thank you, thank you, thank you!

I used this location specifically to drop off a rental car from another city. The airport signage…read moreclearly directs you to the rental return area, but note that once you enter the garage, the Alamo drop-off zone is located immediately on your left. A quick tip for others: do not rely on garage staff for directions if you are unsure, as an employee misdirected me to the end of the facility, forcing me to loop back around. Once I reached the correct Alamo return lane, the inspection process was seamless and incredibly fast--I was in and out in less than five minutes.

Absolutely the worst rental car experience I've ever had in my life!!! The car I received was…read moreinfested with a colony of ants and cockroaches. We killed at least 5 roaches in this car. And as you can see from the video, there is a steady line of ants moving their eggs in the back seat. Alamo has been anything but helpful. After returning the car to the airport I was told to wait for a follow-up call from the branch manager. That didn't happen until after I called them back 48 hours later to follow up with my complaint. Stephen, the Assistant Manager, confirmed that a full refund would be issued and mailed to me within 2 weeks. It's now a month later and there is still no refund. When I called customer service back today, I was advised there is nothing noted on the account and no refund was submitted, processed, or issued. Complete garbage service. Avoid the Jax International Airport Alamo at all costs.

This rental from Budget was pretty uneventful, which is what you're looking for in a car rental…read more They had a few cars to choose from and I ended up with a Mazda CX-50 hybrid which was fine and I had no issues with the car. They did annoyingly scam me by charging me for 1/4 tank of fuel even though the needle was barely below full and at most needed a gallon and probably less. I don't usually rent from them but if did so this time since they were the cheapest option. The fuel charge scam is annoying but I'll rent from here again if the price is right.

I had a reservation at this location on July 10, 2026 and had to wait over 40minutes to get my car…read moreon a hot airport parking lot with my family. There was no seating and no water offered by the company's staff to keep my kids hydrated while waiting. Upon returning the car I got charged a penalty for the car and a child seat for being late 40 minutes. No reply was received from Budget for my request to review the charges either T3035603B. I am really disappointed with the quality of service they have provided. This is unacceptable. I don't recommend this company.

I hate to complain about a compliment, and I probably wouldn't even mention it if the rest of this…read moreexperience had been good -- but unfortunately, it was terrible. At the Hertz counter, the gentleman helping us started our interaction with, "You're beautiful." I found that inappropriate and unprofessional. He had a strong accent -- I believe he may have been from Sweden -- and I was having a hard time understanding him, which certainly wasn't his fault. The real problem was that his coworkers were SO loud that I could barely hear him. I kept apologizing and asking him to repeat himself over and over. He finally, and very politely, asked his coworkers to lower their voices. One of the women aggressively turned around and told him/us to "CALM DOWN!" Girl... **you** need to calm down. At that point, I was just ready to get out of there. During the rental process, I was told -- or at least I *think* I was told -- that it would be cheaper to use Hertz's prepaid gas option. Something was also said about toll roads, and I was handed an insurance pamphlet, so I chose what I thought was the least expensive insurance option. Whether declining insurance altogether was an option, I honestly couldn't tell you. By that point, between the noise, difficulty hearing and understanding what was being explained, and the overall chaos at the counter, I basically just said yes to everything so I could get the hell out of there. And I definitely paid for it. I drove a total of **99 miles** and was charged **$87.48 for prepaid fuel**. I'm from California -- I'm very familiar with painfully high gas prices -- but almost $90 in fuel to drive 99 miles is ridiculous, especially after being told that using Hertz's gas option would be cheaper. I was also charged **$44.97 for tolls -- and we did not go through a single toll.** Not one. So I'm not sure what exactly I paid $44.97 for there either. On top of that, my bill included: * $134.99 for LDW * $29.97 for Premium Roadside Service * $87.48 for prepaid fuel * $44.97 for toll charges -- despite using no tolls * Additional fees and taxes **Total: $363.29** For a three-day rental in which I drove **99 miles and used zero toll roads.** The Jeep Wrangler itself was awesome, though, and now I want to buy another Wrangler, so thanks for that added expense too. Kidding aside, the vehicle was great. The customer service and the way the additional charges were presented and explained were not. I should have slowed down and questioned every charge before agreeing to it, but customers also shouldn't have to fight through a loud, uncomfortable, chaotic counter experience just to understand what they are purchasing. I left feeling like I had said yes to a bunch of things I didn't fully understand simply because I wanted to get out of there -- and that is not how a rental-car experience should feel. www.Hertz.com

When traveling for work, I opted to get a rental vehicle to avoid costly uber rides. I had hoped…read morefor a Chevy Trax as looking to possibly purchase one, but received a like vehicle. Genuinely, I was impressed with this Mazda and was happy with my rental for just shy of two weeks. Airport signage is pretty clear, so it was easy to also return the vehicle. Even pick up is easy as it is located near the baggage claim. Overall, I enjoyed the experience and would rent a vehicle here again.

Michelle at avis Jacksonville airport was tbe she was so happy to help us my son has eczema and she…read morehelp us get a super clean car she was so understanding and has great customer service

The lady checking me in was prompt and efficient, checking out was a breeze…read more I learned from Jeffrey F. that you can have a damage form filled out when leaving to prevent being charged for damage you didn't do (which has happened to me a couple of times). Jeffrey's customer service skills are incredible! Very pleased with this location.

Horrible customer service. Extremely long lines. You get what you pay for. We will Never rent a car…read morefrom Dollar again. When you finally get through the long lines, you reach a representative that mumbles and is very hard to understand. Frustrating!! Returning the car was a much better experience and the representative expressed her frustration about her fellow employees and won't be working for Dollar for long! Says volumes!

I rented a car for pickup after an 11A flight on October 17. I checked in with them at 11:38A, but…read moredid not receive my car until 12:48P. A large crowd of people stood around for over an hour also waiting. The staff said they were assigning cars as quickly as they were cleaned and available. No apology for the delay. One family was trying to get to a funeral. Awful experience.

so... This was a work trip. Paid by the office... But no one at Thrifty told the office that you…read morehave to physically take the company credit card to them in order to rent a vehicle (I have no company credit card), so when I arrived there, my car wasn't paid for. The employee didn't know that either, so he called my supervisor, who tried to pay over the phone. They don't accept that either (to clarify, this isn't just a "the company called a random rental car company" occasion, as far as I know, they have all the paperwork on-file and they just needed to confirm the authorization... again: as far as I know). Anyway: good thing I had just paid off my credit card, because I had to use it (I did get reimbursed but my company). Other than that little incident, the process was fairly quick and the staff was helpful and friendly both to give and to receive the car. So, yes, the review is pretty good, but what would happened if my cards had been close to the limit?

The rental car we requested a reservation for was not available. I got strong-armed into an…read moreexpensive upgrade that I did not need. The clerks were rude and demeaning, the car was filthy, and the experience was terrible. After I return the car and the charge to my credit card settled, billing did give me the upgraded charge back.

Was required to use this car company when traveling for the military due them having the cheapest…read moreprice. That car itself was dirty and kept giving me "maintenance required" warnings. The worst part, however, is that they have refused to issue me a receipt. Even after calling multiple times and being promised a receipt, I never received one. None of my customer service requests submitted online have been answered. The phone number for the desk at the JAX airport redirects to a call center out of country. I can't submit a travel claim to the military to get my money back without a receipt, so I'm left paying the bill out of pocket. If anyone from Payless is reading this, I'm going to submit a chargeback through my credit card company if you can't get me a receipt.

This is the absolute worst car rental company. I rented a car in Kansas Missouri last month. They…read morewere supposed to send me a receipt, they never did. I called them and all they could say was check your email, I said I checked my email. They actually said they had no record of me renting a car, seriously? Do not rent from these idiots.