I'm loyal to National for 2 reasons. 1) I'm very picky and like to select my own rental. This…read moreusually means standing around until the executive area rotates cars and I can find one I like. 2) the customer service is usually pretty good across the country. Some locations stand out and Jacksonville was never one of them. Until this last visit. Steve went out of his way to help me and made sure I was in a car I'd be comfortable in. He was attentive and really made sure I was happy with my vehicle. This is my home airport and I'm here often, this was my 1st standout experience in Jax. Mel was awesome when I checked out too!

After renting from National since 2018 without a single problem, this location completely dropped…read morethe ball. The return process was handled poorly, and the manager, Victoria, was dishonest and more concerned with preventing a bad review than fixing the issue. Save yourself the headache--there are better rental options elsewhere.

You're in good hands! These guys are the best of the best! From beginning to end, we felt so taken…read morecare of. A special shout out to DARWIN, STEPHEN and GARRETT at the airport location. Absolutely stellar customer care! 10 stars +

Enterprise Rent-A-Car - Corporate Needs to See This I am…read morebeyond disappointed with how Enterprise handled an elderly customer today. This needs the attention of Enterprise Corporate immediately. My 68-year-old friend is moving from Florida to Pennsylvania. He has a valid Florida driver's license and a confirmed return flight to Jacksonville for a doctor's appointment tomorrow. Before booking, we called Enterprise directly to confirm their debit card policy. We were clearly told that as long as he had a valid driver's license OR a return ticket, he could rent using a debit card. He shows up at the counter prepared -- and the counter agent, Whitney, tells him no. She says because he now has a "local driver's license," he must have a credit card. That is NOT what we were told over the phone. Not even close. He DOES have a credit card -- the chip isn't working. We politely asked if she could swipe it. She said no. We asked if she could manually enter it. She said no. No attempt to help. No attempt to problem-solve. No compassion. Just policy, policy, policy. When I tried to explain what we were told by Enterprise on the phone, Whitney cut me off and said, "Can I talk now?" The tone was rude and dismissive. I said I wasn't finished speaking. She then said, "I don't know what the lady told you but that's our policy," and abruptly said goodbye. When I told her she didn't have to be rude, she said "Sorry, goodbye," and handed him back the phone. That was it. Now a 68-year-old man doesn't have transportation to get from Jacksonville to Saint Augustine for a doctor's appointment tomorrow. Enterprise advertises customer service. Enterprise advertises flexibility. Enterprise advertises caring about people. That was not the experience today. If your debit card policy depends on what mood the counter agent is in, that's a serious problem. If your corporate policy is different from what your phone representatives are telling customers, that's an even bigger problem. This isn't about a rental car. It's about basic customer service and respect -- especially toward elderly customers who are simply trying to make a medical appointment. Enterprise Corporate, you need to review: * Your debit card policy * Your training on handling elderly customers * And the professionalism of your staff, specifically Whitney This experience was frustrating, unnecessary, and unacceptable. Do better. Left my friend stranded 2/26/26

We had a great experience with this Alamo Rent A Car at Jacksonville International Airport. When we…read morearrived at the Alamo counter inside the airport on an ordinary Thursday around 2:45pm, there was no line. Crystal checked us in. She was fantastic. Very friendly and helpful. The staff inside the parking deck was polite too. They kept things short and sweet so we could get on our way. Dropping the rental off at the airport was also quick. Par for the course in my experience at various airports and rental car companies/brands (e.g. Alamo, National) in recent years. We booked our rental through Costco Travel. Pick-up on Thursday 2:30pm and drop-off on Sunday 3:30pm. The 3-day "intermediate" car reservation ended up costing $164.63 after taxes and fees. This worked out to $54.88 per day. Not bad. Our final invoice included a 7% discount because we booked through Costco. For Alamo refueling options, at the time of our check-in, the prepay rate was $3.14 per gallon. If Alamo refilled, it was $5.00 per gallon. I filled up at the Marathon on Airport Rd, close to the airport on the way back, for $3.59 per gallon. In hindsight, in this instance, I could've saved a little bit of money if we chose the prepay option. $0.45 per gallon in savings * 3.602 gallons = a whopping $1.62 in savings. If you're headed back to the airport and chose to self-fill, there are several gas stations just off I-95 exit 363B. They include the aforementioned Marathon (https://www.yelp.com/biz/marathon-jacksonville-3) as well as BP, Exxon, and Amoco. It's hard to miss them, shortly after getting off the interstate. We had a 2023 Nissan Kicks. I never even heard of the Kicks model until we physically walked up to and inspected the car. It was a fun little SUV that suited our purposes -- mainly doing small trips in Ponte Vedra Beach. I ended up driving 106 miles, so 106 miles/3.602 gallons = 29.43 miles per gallon. I think that's pretty good for as much short-distance "city" driving as I did. The car was clean and comfy, provided a smooth and safe ride, and had great Bluetooth audio quality. I had my phone connected and playing music automatically every time I turned on the car (keyless ignition). We had recently experienced renting a car through Alamo at Oakland International Airport, also booked via Costco Travel, two months prior. Overall, we had a better experience with Alamo in Jacksonville than we did with Alamo in Oakland. I'm just comparing them here since the two bookings were both with Alamo and not too far apart datewise.

They haven't refunded my $400 Deposit to my card. I've called since I returned the vehicle on the…read more1st of MARCH. THEY REFUSE to call me back like they said they would. They hung up on me a couple times because they couldn't figure it out. They disguise it as a "hold" then click. They have escalated my case 4 times to NO AVAIL. I'm reaching out my attorney as we speak. I would never rent from them again NOR recommend them. THEY GIVING ME SO MANY NUMBERS AND EMAIL BUT YET NO ONE CAN RELEASE MY MONEY. It shows on my account and alamo rental cars -400 pending with a date and time of 02/27 at 5:58pm. I'll be writing a letter to their corporate office. I'm sure they know who I am by now.

This rental from Budget was pretty uneventful, which is what you're looking for in a car rental…read more They had a few cars to choose from and I ended up with a Mazda CX-50 hybrid which was fine and I had no issues with the car. They did annoyingly scam me by charging me for 1/4 tank of fuel even though the needle was barely below full and at most needed a gallon and probably less. I don't usually rent from them but if did so this time since they were the cheapest option. The fuel charge scam is annoying but I'll rent from here again if the price is right.

I didn't originally plan on leaving a review for Budget Car Rental, but after my recent experience,…read moreI felt it was worth sharing. I had a work trip to Jacksonville & arrived at the airport to pick up my rental. Since I made the reservation within 24 hours of arrival, I was informed that I needed to physically go inside the airport to sign the contract. Thankfully, the line was short and I was able to head back outside pretty quickly to retrieve my vehicle. I located my rental, a Dodge Durango, loaded up my belongings, and got inside ready to head out. Unfortunately, the main screen was completely black and wouldn't turn on. I tried troubleshooting it myself, but nothing worked. I walked back to the counter and was assisted by Lachele. I explained the situation, and she mentioned the Durango was brand new and had just come in, so there shouldn't have been any issues. She came out and tried everything I had already attempted, but the screen still wouldn't power on. She then remembered that sometimes new vehicles can be in "ship mode." We quickly looked it up, followed the instructions, and thankfully the screen came on. I really want to give a shoutout to Lachele for her patience, professionalism, and willingness to step in and figure it out instead of brushing it off. She stayed calm, worked through the issue with me, and made sure I was taken care of before sending me on my way. Great customer service goes a long way, and she definitely delivered!

When traveling for work, I opted to get a rental vehicle to avoid costly uber rides. I had hoped…read morefor a Chevy Trax as looking to possibly purchase one, but received a like vehicle. Genuinely, I was impressed with this Mazda and was happy with my rental for just shy of two weeks. Airport signage is pretty clear, so it was easy to also return the vehicle. Even pick up is easy as it is located near the baggage claim. Overall, I enjoyed the experience and would rent a vehicle here again.

Prepaid for a fullsize car, got to the counter and they insisted on me paying more money and…read morerunning a credit check because i wanted to use a debit card. They refused to give me a fullsize and we ended up with a subcompact electric car that smelled like cigars. They were rude and inhospitable the entire experienc. I felt hustled during the entire experience.

The lady checking me in was prompt and efficient, checking out was a breeze…read more I learned from Jeffrey F. that you can have a damage form filled out when leaving to prevent being charged for damage you didn't do (which has happened to me a couple of times). Jeffrey's customer service skills are incredible! Very pleased with this location.

Beware of Avis at JAX. They rented me a car with both a scratch on the outside and a stain on the…read morebackseat. I took a pic of the scratch before driving off (smart) - but didn't think to also take a pic of the seat stain (stupid). So now, two weeks after returning the car, they are charging me 125.00 dollars for a cleaning fee for something I absolutely had no part of. 6 emails later they won't budge. So please learn from my mistake - DON'T TRUST AVIS. They used to be a reputable company, so I thought. I would "steer clear" and rent from someone other than Avis/Budget, especially at JAX airport. Check out the other reviews to see how many of us were scammed by this operation.

Horrible customer service. Extremely long lines. You get what you pay for. We will Never rent a car…read morefrom Dollar again. When you finally get through the long lines, you reach a representative that mumbles and is very hard to understand. Frustrating!! Returning the car was a much better experience and the representative expressed her frustration about her fellow employees and won't be working for Dollar for long! Says volumes!

I rented a car for pickup after an 11A flight on October 17. I checked in with them at 11:38A, but…read moredid not receive my car until 12:48P. A large crowd of people stood around for over an hour also waiting. The staff said they were assigning cars as quickly as they were cleaned and available. No apology for the delay. One family was trying to get to a funeral. Awful experience.

Aside from almost being double charged for reserving on an app and going in person. Which was odd…read more No real apology just whoops I almost charged $500 instead of $250. I did get an accidental upgrade since my car was taken thankfully, they were gonna give me a Soul. Gross. Smooth car ride outside of annoying new cars beeping nonstop. No I don't wanna pull over for a caffeine break just cuz I hit the lane line. Geez. Easy return. Reasonably priced and convenient.

Where DO I BEGIN!!!…read more Don't make customers stand in line after they complete their registration and check in by phone. Make sure vehicles are clean and presentable for customers. Have employees working on weekend at your station and not making customers go to another companies station. I was told I would have to take the care to returns and get back in line to get another car or he could note the account. This information and pictures should have been noted. Customers need a place to upload this information. I wish I could give ZERO stars!!!

Was required to use this car company when traveling for the military due them having the cheapest…read moreprice. That car itself was dirty and kept giving me "maintenance required" warnings. The worst part, however, is that they have refused to issue me a receipt. Even after calling multiple times and being promised a receipt, I never received one. None of my customer service requests submitted online have been answered. The phone number for the desk at the JAX airport redirects to a call center out of country. I can't submit a travel claim to the military to get my money back without a receipt, so I'm left paying the bill out of pocket. If anyone from Payless is reading this, I'm going to submit a chargeback through my credit card company if you can't get me a receipt.

This is the absolute worst car rental company. I rented a car in Kansas Missouri last month. They…read morewere supposed to send me a receipt, they never did. I called them and all they could say was check your email, I said I checked my email. They actually said they had no record of me renting a car, seriously? Do not rent from these idiots.