Rented from this location multiple times and they have been very courteous and always willing to…read morehelp in any way. Great place to rent while in Knoxville. Great people UPDATE: 7/14/18 Had a HUGE issue with Budget Corp - issue lasted for over 10 days - Rick and his wife worked with us all the way through - they were incredible. 14 days into our mess, Rick solved it on a local level before Budget could even find their asses with their hands. These are great people.

STAY AWAY!! We booked our rental weeks ago and checked in on the app twenty minutes before pick up…read moreand received a confirmation. When we got there we were matter of factly told that there were no cars available for us. There were none in the lot. We were not notified in advance about this. The woman was extremely rude and did not care at all that we were on vacation and now without a rental car. Thankfully we went a half mile down the street to enterprise and they helped us within 15 minutes and we were in a rental car at a more reasonable cost than budget. We highly recommend enterprise! Stay away from budget rental car. I would not even give them one star if I didn't have to. Absolutely awful experience.

I had a great experience at this location. What started out as car troubled, ended up turning into…read morea trip to Texas for the loss of my mom. The girl there at Enterprise was so sweet and helped me out so much at a very hard time. They were very accommodating and I can't thank them enough!

I very rarely leave negative business reviews because I understand that anyone can have a bad day…read moreor make a mistake at work. However, my experience at Enterprise on Kingston Pike was so terrible that I feel compelled to warn others. I made a rental car reservation nearly two months in advance for a family vacation. I arrived on time to pick up the vehicle and when I checked in there was an issue with the vehicle class that I had reserved. Andrew, (who identified himself as the assistant manager), immediately became rude, condescending, and dismissive when I asked simple questions about why I could not receive the vehicle size that I had reserved. He seemed greatly inconvenienced by the fact that I wanted to work towards a solution rather than walk away empty-handed. At one point, when I asked what other vehicles were available he made a flippant gesture to the parking lot as if he couldn't be bothered to answer my question with words! He became increasingly hostile during our interaction and I was honestly shocked that he found it appropriate to speak to a customer so disrespectfully. I ultimately left without a rental vehicle and went a few miles down the road to Hertz where I received courteous and professional service. Our family had a great vacation and traveled in a better vehicle at a lower price. If you value customer service, professionalism, and being treated respectfully, steer clear of this place!

Shout out to Vito. He gave me a free upgrade, and it honestly made my whole trip. I was traveling…read morefor work and having a fun vehicle made the whole experience more enjoyable. This was my first time renting a car and I will definitely be going to enterprise from here forward.

I called and made a reservation for a car when my car broke down at 4:30pm on August 18, 2026. They…read moresaid they would send a car to pick me up. I said ok. My office is about maybe 5 minutes from the rental office. I waited in the parking lot of my office. At 5:15 pm still hadn't got picked up. I called waited on hold for 10 minutes then hung up. 5:45 I called again, finally got someone, and was told I would be picked up shortly, they had my phone number and location. I said, " your office is closing soon, you're going to pick me up?" They said yes that " shortly someone was coming". 6pm came and went, I waited. I called back no one would answer. I called customer service and they said the office is closed and they called and no response. There was nothing no one could do. Had to call my wife who was 45 minutes away to leave her work to come and get me. I have called and I have been told someone would reach out to me regarding this and I have yet to hear from the management, very sad. I have used this location several times but never Enterprise again.

So my dissatisfaction wasn't with the location however their printer didn't work so they couldn't…read moreprint rental contract and was told it would be emailed to me. It wasn't. I tried calling the location but was sent to their national call center or should I say international. I spent 2 days on the phone trying to get a copy sent to me. Customer service telling me they could t do that and that I get those at time of rental. When I ask for a supervisor the woman refused. I asked to speak with a rep and supervisor In US they said they didn't have any. Needless to say I was never able to get copy of my rental contract which I needed to drive on a military base for a graduation ceremony. I had to make other arrangements. I took car back early. This is second horrible experience with Avis. I'll never rent from then again!

This is not a review of this location but, rather a review of Avis as a company. You have options,…read moreuse them. Avis is one of the most expensive rental car companies and their refusal to refund any unused days when the rental is pre-paid is a very poor way of doing business. I actually like this location. It is close to my home so, it's more convenient than going out to the airport. The folks here are nice. But, I will not be renting from Avis any longer.

Our truck's transmission went out right when we arrived on vacation. Dunfee's opened their office…read morefor us and gave us the best experience ever. The car was clean and drove well. We didn't know how long we would need the car. They were so gracious to let us use it longer than we expected. They even made the return super easy. We highly recommend their auto rentals. Super great people.

Our stay in October was made so much better! They delivered a clean car right to our campsite! They…read moremade it so easy, very affordable and we will definitely use them in February when we return!

Told me to leave 3-day rental at repair shop. Left it, and repair shop contacted them the same day…read moreto advise. They didn't pick it up for 5 weeks and told repair shop they "forgot". Enterprise charged me over $2100 and refuses to refund. Will be filing a lawsuit against them and never rent again. STAY AWAY. Fraudsters.... Lisa, Kristen Schulte, Enterprise East Regional Administrative Controller, 865-218-4523, blamed me and was extremely rude and took no responsibility. If you would like to discuss, I am happy to do so, but you should be aware I have already gone as far as I was permitted up the food chain. The local branch manager wanted to refund, but Schulte said no. Email address is: james@friauflaw.com

These people lied to me! I had a reservation booked over the phone. When I got there, they told me…read morethey didn't have my vehicle. I asked how they would make it right. They were like oh well. You can try another Enterprise. I tried two more Enterprises around me, and they refused to help me even though I saw quite a few of the type of vehicle I had reserved in the parking lot. Enterprise sucks!!! They lie, are unhelpful, and rude!

We were visiting family in Bryson City. Prior to leaving I had 4 new tires put on my van and…read morenothing was mentioned about any service that they thought was needed. On our last day in NC before heading home my right lower control arm snapped. I had the van towed to Marks and he called me first thing in the morning. He asked me to come to the shop so he could show me something. He led me under the life and grabbed the left lower control arm and it started to crumble in his hand. So I had to have both lower control arms replaced to get myself back to Connecticut. I was figuring well over $2500. He came back with a rate well under $1000 and found a customer for life.

Wow! I love these guys. They did all that I asked for a great price, but that isn't all. I had…read morebeen to two mechanics before them to have a "service engine soon" light investigated but only Mark's garage had the expertise and professionalism to find the problem and fix it. I was in town from Texas when my brakes went out and felt as if I might be at the mercy of unknown mechanics. Instead, I feel fortunate to have found an honest, trustworthy shop. I highly recommend them.