On Monday, May 18, 2026, my husband and I flew into Knoxville, Tennessee from Colorado and picked…read moreup our rental vehicle from the Enterprise location at approximately 3:30 p.m. The vehicle was parked in a dark garage. Due to the tight spacing between vehicles, a thorough exterior inspection was difficult, and I was unable to record a video walk-around as is my normal practice. Upon entering the vehicle, we immediately noticed a strong marijuana odor, indicating that the previous renter had smoked inside the car. There was no return/exit booth at the Knoxville location where we could have reported the odor. We proceeded directly to Townsend, Tennessee, where we met friends and parked the vehicle at our resort. My husband noticed black electrical tape applied to the corner of the driver's side door, apparently covering something underneath. We did not remove or disturb the tape. The vehicle remained parked in front of our room in a quiet area with no nearby vehicles over night. We did not leave the resort property except for a meal on-site. The following morning, we drove to Gatlinburg for breakfast at the Pancake Restaurant. The vehicle was not parked near other cars. Two friends then followed us on motorcycles as we returned the vehicle to the Enterprise location in Sevierville. We stopped briefly for fuel at PACECAR in Sevierville. Upon arrival at the Sevierville Enterprise location, (not even 24 hrs) I was assisted by an employee named Tate. I provided the mileage (43,349). Tate conducted the vehicle inspection and informed me there was damage to the side of the car. When I examined the area, I observed a mark that appeared to have been painted over. I immediately stated that we had not caused or attempted to repair any damage. Tate responded that Enterprise does not perform that type of repair work. I also pointed out the black electrical tape on the door corner that we had observed upon pickup. I expressed concern that we were being held responsible for pre-existing damage on a vehicle with nearly 50,000 miles. I also mentioned the strong marijuana odor present when we received the vehicle. Tate acknowledged that some issues cannot be fully controlled but indicated the damage would require investigation. We are currently awaiting the results of Enterprise's investigation and any determination regarding liability for the reported damage. We did not cause this damage, nor did we attempt to conceal or repair any issue with the vehicle. Given this experience--including the vehicle's condition at pickup, the difficulty of proper inspection, and the subsequent claim process-- I have made numerous attempts to email or speak with upper management regarding this matter with no response! BTW you have to go through the chat on line when you have an issue, and they supposedly will escalate to management! Ridiculous Adding to my story.... Received a call from Tahreem from the airport and just happened to call to see how my rental went.... Unbelievable that they rented this car out an hour after I dropped it off! After calling back Severville and talking with Nick and told me didn't have a chance to investigate.. don't you think he should've told me at that time they rented it to go to Georgia? Don't like being a Karen but when you are blamed for something you didn't do, it's hard not to be.

If I could give a zero I would. We got a flat on the way home. No spare at all. Roadside…read more"assistance " told us to get an uber home. Then hung up on us. We called back. They told us to call 911. Then hung up on us. Finally talked to someone who got us a tow truck and Uber. Took one of our group to the closest airport and now they are giving him trouble there. We are stranded with our kids and luggage now. Don't use them. In addition we are in an unsafe area and are fearing for our lives. ETA of course we can't reply to the reply on this. We have called the customer service line which this link tells us to do and it was worthless. So not helpful at all of course.

One of the best places for jeep rentals great price especially for having the jeep all day best…read morething to do is rent first thing in the morning when they open up since it has to be returned back at 9 AM and you get 200 miles included they also give you a map of the local area of the smoky mountains national park do you get the best view for sightseeing this place is awesome and has great souvenirs inside as well I would definitely run again from Smokey Mountain Jeep Rentals next time we come back

We went in there to get some Jeep gear . Place was quiet and everything was going well. As we were…read morechecking out the gentlemen was helping us . I noticed that people were coming in and a customer asked the employee which was a lady if they had to wear mask . It's more than obvious you had too. Which I was in shock what the lady responded . she said "I'm Not the police you can do what you want" and was laughing. I didn't take it lightly because as a company you would want your staff to be safe and your customers as well. I honestly would not come back to this place if you are that selfish to put your staff or customers in that situation that could put them at risk with their health .

This rental business only gets stars for their friendliness and courteousness. They are nice…read morepeople. But they run a junkyard and those are the cars you rent from them. Very bad cars. I'm surprised ours got us up to Clingman's Dome. 2006 van with 160,000 and moldy on the inside. I'd much rather pay Enterprise for a new car rental.

My personal SUV Had a small mechanical failure and the Shop I took it to recommended this place…read moresince they could not repair my SUV until the next day and I was on vacation. First let me say I totally admire and respect them for there business savvy. Now this is NOT a place you wanna rent a car from if your primary concern is overall looks of what you drive. The car which they gave us reminded me of an accident recovery vehicle or on that had been junked and rebuilt (Traction control not working) But it looked like a nice used car and it ran and ran very well! I rather drive something that i know will get me to my destination then something that looks totally new but is going to leave me on the side of the road half way there...you feel me? The cost to rent the vehicle was around $60 for a 24 hr period and it was well worth the price and far cheaper then let's say Enterprise or Budget. They even gave us a convertible and the top did work! however I primary focus was trying to continue or vacation. Check-in was normal paper work, photo copy of license etc. Check-out...WAS A BREEZE! unlike your bigger rental car places it was like giving the keys back to a buddy after borrowing there ride less than 3 minutes whoo-hoo beat that! I would definitely recommend them to anyone who is looking to rent a safe, reliable, cheap car especially if you wanna save cash... These Guys are great!

I just called to ask some questions. The man who answered was so rude!! I went somewhere else…read more Then I came on here and I see so many other reviews that say the same thing. RUDE MAN!! I DONT DO BUSINESS WITH RUDE PEOPLE.

We showed up the day of and he had multiple jeeps to pick through. We had it for a full 24 hours…read moreand were able to take it all through the mountains we rented "G.I. Joe" and it was an absolute blast. When we come back we will definitely be renting one again. I highly recommend going here if you're looking to rent a jeep his prices are very affordable.

This was a great way to see the mountains! We had so much fun! Staff was amazing and answered all…read morethe questions we had!!

Great experience! Clean vehicles! New! Great service! Friendly! Efficient! Military friendly!read more

This place is a well kept secret! The Jeep was new and in perfect condition! We had so much fun…read morewith it. Owner is responsive and very nice. Highly recommend!! His price was much better than other Jeep rental places.

This was by far the best day we've ever had in the Smokies! We've been coming here for years and…read moreI've wanted to rent a Jeep for the day every time! We called around and tried to ask questions and they were rude! This team is so patient and the prices are the best for what you get! We were meet with a brand new Jeep with Satellite radio and it was so easy to take the top down and put it back on! I highly recommend Jeep Rentals in the smokies. The reservation process was smooth and drop off even easier!

This dealership should be ashamed of themselves they intentionally sold me a car that was wrecked…read moreeven though the Carfax said it wasn't Scott shame on You for lying when i asked who glued the rear tail light in you said it must have been the old owner after a few choice words with you ... You even said over the phone on Sept 18 2025 maybe we could cover some of the cost well Scott how bout it you never reach out nor did your Legal team.. Same on You buyer beware of this dealer ship......... I would give them a Zero rating but it wouldn't let me!!!!

Amazing place to work at Scott and Marc are amazing thanks for an amazing experience I worked at…read moretwo other dealerships before, but I've never seen an owner kit so involved it truly is like working for a family owned and operated business thank you