They are accusing me of returning a car in Indiana that never left the state of Tennessee... Budget…read moreis by far the worst rental car agency in the US. Complete fraud and placed an additional 600.00 charge on my credit card after I refueled the card and the agent scanned the vehicle and told me to leave the keys in the vehicle which I did... Complete fraud... Consumer has to do the work and investigation of their issues.

Probably the worst car rental experience I've had in over 40 years! Budget was always my "go to"…read morerental car business, but no longer after this mishap! It took 20 minutes in line to get my car at this location, yet almost every other car rental counter had manageable lines at the Knoxville airport. Then, the two employees walked away from the desk without explanation, leaving the counter empty as my turn was next! Once I got to the counter, I was served by the Avis representative, who asked if my reservation was with Budget or Avis. I said Budget, she looked up my reservation and told of a "Manager's Special" for upgrades. I said I was fine with my current reservation for an Economy car. She then said she only had electric cars available in Economy. I stated I was on my way to Chattanooga (2-hour plus drive) and had no idea where charging stations were in that city. She said I could upgrade for $15/day more to get a gasoline vehicle. (Bait and Switch tactic?!! Not sure.) Anyway, I took the upgrade for $15/day more. Once I got to my hotel in Chattanooga, I checked the Basic Rate charges against my reservation quote ($205.20). My new rate should have been at the most $265.20 for four days, but I was charged $287.96 (with additional taxes added onto that rate!!) I immediately called the 1-800 Customer Support line on this deception. The representative, Nelson, was amazing. I explained this situation, he looked up my quoted price, noticed my current billing stated specifically a $15/day upgrade for the Basic Rate and filed a claim on my behalf. He provided me with the Claim number and the email address to the Budget resolution office to get the refund due me. Note to self-do not trust the spoken word of the employee. I assumed a $15/day upgrade to my Basic Rate was just that (especially given the car I was reserved for was not available!!) I was asked to "agree" and "sign" on all the screens that popped up (given other customers were still in line like me for over 20 minutes). Next time (and definitely NOT with Budget!!), I will take my time and read every line and not "trust" the word of an employee who was giving me a "Manager's Special" deal of the day!

I walked in with no notice after having an accident that required my car being at the body shop for…read moreseveral days. These guys were great to work with, they got me in a good vehicle even on the short notice. I will definitely use them next time I have a rental car need and recommend them highly.

The rental car that they brought me smelled like smoke. We ended up only driving it when we had to…read morego somewhere. The windshield wipers jumped and scraped every trip across the windshield. It only had a quarter tank of fuel where every other car I have rented was full of fuel when I got it. This is the first car I have ever rented that wasn't like new. You get what you pay for and with this place you get a car that should of been sent the the sale a long time ago. It is not very likely that will get anymore business form me. I can still taste the smoke.

No problem renting a pick up here. It's in the airport. 05/30/26 white 2026 Nisaan Frontier pick…read moreup. Cust service @the counter, Deborah was extremely nice. Return was easy as well.

We reserved/rented a car while on vacation for 5 days. Once we landed and claimed our luggage we…read morestopped by to pick up our rental. We waited in line for a few minutes while another customer was being helped. We were called up, made small chat with the customer rep that assisted us, he was pretty nice and helpful. He gave us directions on how to find the car in the lot and I told us exactly what to do to return it. He was amazing, great customer service. Had no issues with the rental while we had it. We returned it today without any issues, it literally took 5 minutes to return and check it in. The staff located in the parking lot were very helpful and guided us to where to go to park it. We were very pleased with the car and service, and will most definitely use this company again in the future.

Friendly and accurate service. Answered all questions and concerns. Both check out and check in…read morewent extremely well. Could not have been better

We had a really bad trip to Knoxville (stuck in Dallas overnight with American Airlines). The car…read morewas reserved in my name as the driver, but we had to pay with my husband's card (he does not have a driver's license due to medical reasons). They were extremely helpful, understanding and efficient. Then when we returned the car, my granddaughter's phone fell between the seats and she didn't know. I went back, they let me get in the car and get it. They are AWESOME!

While on vacation we needed a fuel filter for a 2006 Cummins diesel. They had one in stock and let…read moreus use a wrench to replace the filter on the truck in the lot. Very cool.

From the owner: CARQUEST Auto Parts is the premier supplier of replacement products, accessories, supplies and…read moreequipment for virtually all makes of automobiles, as well as light and heavy-duty trucks, off-road equipment, buses, recreational vehicles and agricultural equipment. Additionally, we distribute and sell tools, equipment, chemicals, paint and accessories. At CARQUEST Auto Parts we provide unparalleled customer service, innovation and industry leadership at our more than 3,000 stores located throughout North America.

Mason the employee at counter was very friendly and helpful. We received a great automobile!read more

The attention was great! Loved the fact that the company has the cars at the airport so we just…read morewalked to the parking lot to get it! It was clean and a pretty new. Even when we returned it was really easy, arrived to the parking lot and the staff were there waiting on us, got the keys and I got the confirmation to my email about 15 min after. Really recommended car rental company

**5 Stars - A Great Example of Customer-Centered Service**…read more I recently rented a Jeep Wrangler from Enterprise in Knoxville, and the experience reminded me why I continue to choose this company. I was running behind on my way to the airport and didn't have time to refill the gas tank--I'd used about a quarter of a tank and figured I'd take the hit rather than risk missing my flight. When I returned the car, I was greeted by a polite, college-aged representative who asked how everything went. I told him it had been great. He then kindly asked, "You didn't have a chance to refill the vehicle?" I explained I'd simply run out of time. Without hesitation, he replied, "Well, let me remove this charge for you. I'd hate to have your experience with us end on a negative." He took the initiative to waive the refueling fee (about \$27), and while the money was appreciated, what stood out even more was the attitude. I was genuinely impressed that Enterprise empowers their employees to make thoughtful, customer-friendly decisions like this. To that young man--thank you. And to Enterprise--bravo for running a company that leads with logic, care, and trust in your people. This small gesture went a long way in reaffirming my loyalty. I'll be back.

My credit card was cancelled (due to someone's fraudulent attempts to use it) a couple of days…read morebefore my trip. I had reserved a car, but hadn't paid for it, and I didn't have another credit card I could use. I had flown across the country and still needed to get to my aunt's memorial service, an hour away. The person at the counter calmly brainstormed solutions with me, but when nothing was working out, and tears were rising in my eyes, she ultimately offered to have someone drive me to another Enterprise office, just a mile away, at the airport, where I could use my DEBIT card to pay for the rental if I could show that I had a return flight. Then, the man who drove me there made pleasant conversation with me that helped change my mood. The man at the new office who helped me was also kind, helpful and quick, and I was FINALLY on my way. I have always had good experiences with Enterprise. This one was the top, though. I felt like everyone I met worked to help me get where I needed to be. Thank you to everyone!