The WORST !!! Does not allow you to use a debit card and PULLS YOUR CREDIT REPORT WITHOUT YOUR KNOWLEDGE!!!! How is this legal ? Also requires an astronomical deposit. Have to wait 7-10 days to get your deposit back so renting a crappy car for the weekend with hold up about $1,200. For AWHILE !!!! read more

I drive for uber and the car they gave me has a malfunction on it. And when I called to get a replacement car they told me I had to wait Two days to get another or pay more for a different car. I stay in Milwaukee so that would make it hard for me to get there to get another vehicle. I explained that and They told me That's how it goes. Yet, when I've rented with other rental companies they gave me a car with no issues same day. And I even tried to drive there to exchange it because it's still drivable, The manger wouldn't allow it. This is by far the worst experience I've had with a rental company. They treat uber drivers like dust. And we are paying customers. Oh Not to mention they never have gas cars like it shows when booking. Very misleading. read more

Outstanding service! Nice vehicles. Easy to deal with from online reservations to pick up and drop off.

I have a reservation but when I went to pick up she no information on it and it took me another hour to find my reservation and she was very Rude read more

We rented a van for 2 weeks. Returned it on the agreed time and date. Jazzlyn said we returned it for 10 minutes late and they are charging us for a day fee. They did not even call us or inform us of the charges. Not even a receipt , an email or text. I was told we returned it Monday but we definitely returned it Sunday. I asked for a proof that we returned the car late or a footage but Jazzlyn said they could not give it to us and we are the ones who need to prove it to them. And she is the one accusing us of lying. What kind of customer service is that? !!!! I wound understand the charges if we were late for hours. But 10 mins?!!! And she said she left her office at 1pm? How could that happen??? Not renting in this place again!!!! read more

My wife was a minute late returning her rental and was charged an extra day. The budget attendant was locking the door while my wife was about to walk in. I understand rules are rules. So follow your own rules budget/Avis. My wife rented a non smoking car and the car smelled like an ashtray. The car rented had 3/4 gas and She returned with a full tank of gas. Of course they don't answer their phones to call and complain. First hertz now budget. I find that in order to survive their business, they must take advantage of consumers. Beware of this business location, they will take advantage. They don't deserve 1 star but it was needed in order to post this review. read more

I needed to rent a car for an undetermined period of time. I looked online and found a good car at a good cost, and reserved it. Renting the car was seamless. Return the car was seamless. Jeslin helped me with the check out, and Jeslin and Ritu helped me with the check out. I will definitely use them if I need to rent a car again. read more

Had car problems and needed a car asap, decided to stop here. Bad mistake! Needed to keep the car for a bit longer than expected, called and spoke to the reps here, they said no problem. When I went to drop the car off, I had extension fees and late fees that were not told to me. I called customer service and literally argued with a Rep for 40 mins while he tried to tell me the charges were valid!!! Worst experience ever and would never do business with these crooks! The staff at the actually site was good, but the billing and customer service was horrible! Almost $1000 for 16 days! Ridiculous!!!! read more

Do not use.... rented and paid for 6 seater... turned up and they had no six seater on lot... no apologies... no support in sorting out... they "helped" by giving me numbers on a post it of nearby dealerships... I was lucky as did not have the family with me and was able to drive back to O'Hare and do a swap but took over 5 hours to resolve... DO NOT USE... worst experience I ever had with individuals who did not try anything to help me or resolve their issue. read more

After a troublesome experience in Gurnee and having to swap out my crappy mid size rental TWICE. I spoke with Daniela in this location and she made everything super easy. She let us select from the cars they had on the lot and was super cordial and quick. Ask for Daniela she even had to fix my return when I had to return to the gurnee location. That is awesome customer service. She wanted us to be happy. Avis take note: thanks to her wonderful customer service we were pleased. Please review your other locations. read more

This is absolutely the worst rental facility I've ever experienced and I rent cars weekly. Customer service is non existent and rude. We had reservations for two 15 passenger vans made 3 months ahead of time. Upon arrival, we were told the vans weren't onsite and they couldn't tell us when they'd be ready if at all. There was no help at all make other arrangements. Ultimately, we were to our own devices to find other transportation. We ended up getting one van with a defective door, smelled like smoke, and was full of dog hair. Go elsewhere!!! read more

Who ever the manager is there , she is very rude! I rented a car and brought it back the next day .. I was running a little behind and I called to make sure it was ok . I realized days later that i had been charged for 2 days for bringing the car an hour later..after I had called in prior to and making sure it was ok and that i was not going to be charged !! When I called in the manager she was extremely rude. I only chose them because enterprise was closed . read more

The WORST of the WORST when it comes to car rental companies. Called ahead of time to make sure the vehicle I requested was available. The manager Ritu assured me it would be. Received a phone call 6 hours later from a sales associate telling me that the van I reserved was not available even though I confirmed with the manager earlier. Sales Associate said there was nothing she could do to help and was flippant. Left me high and dry. Don't waste your time with Avis. Thankfully there are other reliable and professional rental car companies in the area. read more

Maybe the place is under new management? I've rented from this location in the past and never had a problem. I just rented through the Budget at this location this past Thursday and they were great. I booked online and paid in advance. I called a day ahead and asked if I could pick the car up early and it was no problem. Additionally, while away with my son on college visits, I came down with strep and food poisoning necessitating a full days late return of the car. I gave these guys a call and they were awesome, not a problem. I returned that car with no issues. Oh one more thing, My son left his wallet in the car these guys held the wallet for us. Nice guys, very courteous and professional. I will definitely use these guys again. read more

Small shop, polite and knowledgeable staff. An issue with a car rented from another Avis/Budget office and was directed by Budget roadside assistance to go to this office where they very quickly had me back on the road with a replacement vehicle. I recommend this office! read more

Always low on cars. Very thrifty on upgrades. I rent cars for the full months and going to continue for next 6 months and I hardly get immediate class upgrade after negotiations. For earlier locations where I was renting for months, used to get a totally different level of service. Agent is good to talk but apparently the location is not too keen to retain customers. read more

Honestly don't waste your time or money with Avis, go rent a vehicle from the closest Enterprise! Also I had to give at least one star otherwise I wouldn't have given any stars. Here is my story... I called the Avis 800 number in August to make a reservation for the middle of September and also prepay. The Avis website showed if you prepaid you would save 30%, that wasn't true more like 5% and I was told the 30% savings wasn't guaranteed. Okay, I figured it's off season so the rental would be cheaper than a prime summer rental. I reserved a Standard Elite SUV, which would be a Chevy Traverse or similar, I needed to be able to seat 6 grown people. When I picked up the rental vehicle I was given a Mitsubishi Outlander, yes it can seat 6 people, however not adults. Also when we picked it up I was told I needed to pay a $100 deposit, which was fine, but I didn't realize a deposit would be needed because I had prepaid, and didn't have that same credit card with me, my husband used his credit card. Anyway, I remarked to the Avis employee that the vehicle was very small and wouldn't fit my family. She stated this was the only vehicle on the premises and because I reserved a SUV I would have to deal with there being less room because SUV's are typically small. I told her I have grown people that will need to squeeze into that Outlander. She again stated that was all she had and that Avis had sent it so it should be alright. Needless to say this vehicle was way too small. I had to sit for 6 hours with my luggage on my lap because we couldn't fit it anywhere else. Also the alignment was off this Outlander drifted all over the place. The weather was very stormy that weekend not a great combination. When we returned the Outlander I mentioned to the gentlemen at the counter, that in no way was that Outlander comparable to a Chevy Traverse, he agreed and apologized for the inconvenience, he said next time we rent with him he would "take care" of us. I politely told him there most likely wouldn't be a next time. We tried out Avis to see how they compared to Enterprise and Enterprise won. The man at the counter said I would have to call Avis' 800 with my complaints because that's how I set up and paid for the reservation, fair enough. When I called Avis, I was asked for my rental agreement number, for whatever reason the person on the phone couldn't enter it into his system, he said it was down and that I would have to call back in 30 minutes. I said okay, hung up and immediately called again. At that time I got a different person told him my rental agreement number and the issues we had with the Outlander how it was way to small and not what I paid for and the alignment was off. The man on the phone stated that if I wasn't satisfied, I should have taken the Outlander to another Avis location and traded it for a larger vehicle and that the comparability is based on the cubic feet of the vehicles. Ok that's fine let's figure that out then, a Traverse is about 116 cubic feet and an Outlander is about 68 cubic feet. Also the girl that handled the rental never told me that trading the car was an option. The guy paused for about a minute and said, ok I can refund you one day worth of the rental which was $103 plus tax. The guy on the phone said it should take 3-5 days. Ok great I was happy with that. Well fast forward about a week. My husband tells me his credit card has a refund from Avis for $60. Really? So I get on the phone call the Avis 800 number and get a lady on the phone I tell her the whole story including now they refunded the wrong credit card and only $60. The lady says she can't figure out how the man I talked to got that amount for the refund it clearly should be $103 plus the tax. She says we're sending you a check for $46 and change it should take 4-6 weeks. Ok great whatever, I'm so over Avis, that's fine I tell the lady. Now today my husband shows me a charge on his credit card for $21.25 for toll charges from Avis for the rental! We have our own IPass transponder, which we used, I declined to use one from Avis at the time I made the reservation/prepaid and also when we picked up the rental car. Our IPass shows we went through 6 tolls total and the cost was $5.10. So now yet again I had to call Avis to get a refund for another one of their incompetent mistakes. My husband's credit card is being refunded for the charge in 3-5 days, we'll see. And by the way my husband's card shouldn't have been used at all, because I paid for it with my credit card, his was only used for the deposit, oh miraculously he was refunded for the $100 deposit without incident. So don't waste you time with Avis unless you enjoy hassles. Can't say I didn't warn you. Rent with Avis at your own risk! I'm sticking with Enterprise! read more

I used to rent here all the time and it was great. The business has been sold and I won't go back. You rent online but every time you go even though you did not select insurance you are hard pressured to take insurance for an upgrade. I rented a car for a week but then only needed it for a day so returned it to still be charged for the week. Cars are dirty and the owner is cocky and argues with customers. Go to Enterprise where they appreciate your business. read more

Daniella was super helpful. Very kind and upfront. Made sure that I was taken care of while I was down in Chicago for my wife's graduation. Most definitely recommend. read more

I rented twice from this location within a two week period. One rental was a two day rental and the other was a one way, one day rental. On both occasions, the desk staff was friendly. On my second, one way rental, they didn't want to let go of the car I reserved because it was a one way rental - they would not get the car back. I TOTALLY understand that especially since this is a small location with very few cars. No worries! We negotiated for a different SUV that was GREAT and provided a fabulous drive back to St. Paul, MN. The prices are reasonable and the service is good. I rent cars alot due to extensive work travel and I've been to Avis location all over the globe. These guys are amongst the best. Thanks for a great experience! read more

Avis Rent a car charged to my debit card $451 for tolls in the NYC area to a Mini van that I took to South Carolina. The tolls were charged while I was in SC. They are playing dumb stating I signed a contract. The most under handed dealings ever. Never rent from Avis, thieves! read more

I reserved a car on-line. The web-site let me choose my days and the type of car I wanted, full size, etc. I was on-time to pick up, but this location did not have my car, and actually it didn't have any cars available. I planned a trip to the Mall of America with my two little one's and I was happy we weren't planning to leave until the next day because I had to wait in antipication for the agent to call me and let me know if any cars returned. Thankfully one did, right before closing time. Although the agent was very friendly and helpful, I was stressed out, not the service I expected from Avis at all. Bringing the car back was a much better experience. I will make sure to call ahead of time the next time I use a car rental place. read more

We rented a car from this Avis. Ash was extremely accommodating and attentive. His customer service was second to none and I would highly recommend renting from this branch. read more

I would disregard the negative reviews about the guy who runs this location. I am an Avis Customer for the last 4 years & have been renting cars from him for the last 1 year and never faced any issues. He is always willing to help and has huge variety of cars always....more than any other location i have ever visited. He thrives to lower your cost of renting the cars and provide excellent service. I am an Avis First customer and always got a free upgrade from him. I recommend this Avis location to anyone who wants to have an excellent service. read more

The guy pictured here is a crook,we rented a vehicle from budget,when we went to pick it up we were switched to avis (he runs both ) said price was the same with or without insurance, top right portion of contract torn off, wouldn't redo or give us the torn piece, when I called corporate some guy named jason brown was attached to the reservation number, everything about this was shady, and apparently corporate could care less, many other car rental places, DONT USE THESE GUYS! read more

If I could give zero stars to Avis Libertyville I would. I ordered a minivan rental using Expedia two months before a trip. This location was convenient to me and the price was right. We were off on college visits with a few kids and I needed the extra space. I called twice and spoke to Daniela (who gets no high marks from me-zero effort and sullen). I confirmed the rental with her one month prior to departure and again a few days before. I always do this with Expedia bookings. Daniela confirmed that I was scheduled for the minivan. As others here have mentioned, the bait and switch occurred the morning of the rental. I was told by Daniela that minivans had sold out, she was not being delivered one by Avis at OHare and I instead had a choice of an Explorer or a GMC Acadia. Both have less space than the minivan. She then said five minutes later when I called her back that it was the Acadia-which it probably had been all along. This was not going to work for us given that we had five people and lots of bags. I called Expedia and complained and within a half hour they made it right-they found a minivan available in Gurnee at that Avis franchise about 6 miles away and credited my Expedia account $25 for that franchise's price differential. I will never consider renting from Avis Libertyville again and suggest you don't either. They are a small operation and can't get the cars they need to fulfill an order for a relatively common car like a minivan. You run the risk of a last minute switch because they're last in line for vehicles. When you aren't high volume you get the leftovers and can't fill orders. I've learned my lesson and won't go to a small-fry low volume car rental franchise again when I need a big vehicle. I'll drive a few extra miles and deal with a larger operation. read more

Horrible. Owner/operator will lie to you to try to get you to buy additional coverage so that she can make some extra money. If you aren't spending a lot of money to rent a car, you are meaningless. Have heard her tell employees not to waste time speaking with customers who aren't bringing in money. Sometimes they answer their phones, sometimes not. Don't waste your time or money. read more

We used to rent here often and always recommended them. NOT AGAIN! What a joke. When we arrived to pick up our car, the standard SUV we rented was not available. We had a foot of snow that morning so the Agent looked around and tried to locate a different SUV, most of which were covered in snow so he couldn't make them out. He tried putting us into a smaller class SUV knowing we would never do it. My husband is 6'5 and we were traveling 2,400 miles so he started pressing us to for the larger class SUV. On the website a Standard SUV class is a Ford Edge (what we rented) and the Chevrolet Traverse also shows standard but is a couple of dollars more expensive. He started off at $150 more for the Traverse which wasn't even clean or checked in. After arguing and using sleazy negotiations, we agreed to his lowest price so we could get on with our trip. Apparently his negotiation included XM Radio along with the upgrade charge. Mind you, these discussions went on for almost 20 min in the lot, with several customers waiting. When we first arrived, the Agent told us how he gets customers to accept the CDW by scaring them into paying for the replacement price of the car. He said he was the top person in the company for upgrading CDWs. I would imagine he is for upgrading in the same class and XM radio as well. We never should have agreed and should have walked out however we could not get another car for the holiday week. We also had to pay for tolls because IPASS won't help and Avis said to call IPASS and they aren't responsible. We paid $22.75 for $6 in tolls. The Agent on the phone when I called to discuss was combative and rude. NEVER AGAIN will we rent from here. When I traveled for business this was my preferred car company. Having a rogue Agent scamming customers with scare tactics and sleazy semantics, is not good business practices. You lost a good customer AVIS. read more