My car rental went fine. I used my AAA discount to get a bit of a price break. I had to rent the…read morecar for two weeks because my car was not in working order, and I was able to reserve a car the same day (in fact, just an hour or two before going to pick it up) and it was fairly quick when I got there to pick it up. They have a sales arm maybe? I'm not sure; there are two driveways for Hertz. I was coming from the south along Mannheim so I pulled into the one that I saw, since there was big Hertz signage and whatnot there. But when I went in the guy told me to go to the next driveway, as that was the car rental section. (To be clear, this first stop was also part of Hertz, just not where one goes to pick up a rental.) Anyway, this whole thing was not very clear at all (especially since, at the first place I stopped, there was a big sign that said car rental right outside the door). I had to return it a day early and there was no discount. Possibly because I had rented it as a week-long rental and extended it for the same period. Would be nice if they'd given me something back but oh well. They charge something like $15 per day if you get their toll road coverage, so either make sure you avoid toll roads or sign up for the Pay by Plate option using the Illinois Tollway app.

Why did Hertz move all of its Teslas to the Des Plaines location from the O'Hare Airport? Ugh, it's…read morevery annoying. If you want to rent a Tesla from Hertz now after a flight, you have to find your own way 15 minutes (aka take an Uber [blk] as there is no shuttle, and go through the process in person. When it was at O'Hare it was so nice...Find your name on the screen, get in your car and go if you prepay---as I always do. Welps, when I went to retrieve my prepaid reservation, they asked for the card I used to make the reservation. I left most cards back in LA so didn't have it on me and they refused to help me further. It was bizzare on a prepaid reservation. I asked if they could just cancel it then and rebook as I can pay with some card I have on me instead. Nope. And it was weird because the guy working gave zero solutions. So...I sat on the chair in front of him and called Hertz support. They changed the credit card on the reservation to one I had with me in my possession so...I was then able to get my car. The initial guy working just looked at me blankly most of the time and was so out of it. Thankfully a second person came and was able to assist me after I hung up with Hertz support. Very strange process. Everything with my rental was fine. The car needed some serious repairs --- I've never been in a squeeky Tesla before! But it ran great for my few weeks so it got the job done. I don't know what a good rental price is but I was fine with the price I paid. I think I had the car 16 days and paid just under $500 so seemed fine to me. When I returned the car, same blank stare guy was working. He blankly stared at me as I walked in. He's terrible. Again, thankfully, another person was working and was so fast, friendly and helpful. So...Hertz has good deals but the Tesla situation makes no sense for travellers. I won't be renting from Hertz again if Teslas aren't at O'Hare. This Hertz location is really bad because of the bad support, a differentiating factor from other locations in the worst way possible.

It's the first time I used Advantage in the last two decades, and the experience was horrible,…read morenever ever has similar experience anywhere on the earth. This company should be out of business. I believe it sets up everyone when possible. I booked a car at Priceline with $141, My flight was deyed so I was delayed around one hour by the time I was at the counter. I was told the car I booked not available anymore and I need to pay $400 for a similar replacement. People in front of me, during my converstaion with the staff, and people came after me, NO ONE got what they booked, everyone was very upset. The staff attitude were very bad, badically "take it or leave it!" From what i experienced and observed, I believe it was NOT acidental but a well planed setup, So NEVER EVER use Advantage!!!!!!

Worst car rental. They lied to us several times first was about tolls. We told them we did not need…read moreinsurance they charged us anyway. When we got to the hotel we checked our charges. We called them there number wasn't working. We called corporate they did absolutely nothing and wouldn't transfer us to the office we rented from or let us talk to manager. Word of advice pay the extra few bucks and rent from a legit car rental. Also they are not located right at Orlando airport. They are off-site

Enterprise is one of the more expensive rental shops, so they're not my first place for a car…read morerental. However, when I last rented a car, the company (not Enterprise) called a couple days before my rental period to tell me they wouldn't have the minivan I had reserved. Since the car type was non-negotiable due to the number of folks who'd be in the car, I have been wary to use that other agency since. When I called Enterprise and asked if my car type would be guaranteed, they said it would be no problem and they kept their word. The car was in good condition, clean, and comfortable to drive and ride in. Pickup was easy and fast as well. As of June 2026, they put a deposit of $300 on your card for the rental. This location does the "enterprise picks you up" thing, and that is good within a two mile radius. I'll need to keep that in mind for next time.

Rented a car from this location, was a 1-week rental. Was supposed to be around $1,300, they…read morecharged me $1,600 up front, saying $300 was for incidentals and would be returned. I returned the car a day early, and ended up getting charged over $1,900. They lied and did not return any money and would not provide me with a receipt either. Be careful of this location, they also do not check the cars before they rent them out. I found an open beer bottle in the back seat of my rental upon picking up the car. Really shady people working here who do not have your best interest in mind. I almost feel like they did it on purpose, crooked people at this location. Do your research, and choose elsewhere.

My experience with Enterprise Car Sales (3800 N. Western) was amazing! Thanks to sales rep,…read moreDevaughn Morris & Andres Villanueva. These guys made the entire process worthwhile. I never felt intimidated or pressured in the selection process. Because of their professionalism, courtesy & knowledge & patience; (Bless you Andres!) of the vehicle I selected, everything worked out better than I hoped for. Really cool dudes. Thanks again

Very quick and easy process for picking up our rental car at Chicago's O'Hare airport. You take the…read moretrain to the rental station and everything you need is right there. Service was fast and friendly. The first car they took us to smelled like cigarettes, but we were quickly given a different car by the attendant. Drop off process was also very simple and fast.

Rented a midsized SUV from 6/2 through 6/24/26. The car (a Ford Escape) was clean, ran well and got…read moreover 37 mpg during our trip. Check in at the counter was OK, the woman manning it was covering 2 brands and was stressed out. The gentleman who we got the car from (pick up area) was great and did a fine job giving us a choice of the SUV's available. Leaving the lot was easy. Our return was also great. The gentleman who checked us out was quick and friendly. The amount charged was what I expected and the train ride to and from the terminals was very easy. Would recommend Budget

Chicago had a ground stop, I advised Budget I would get my car around 7 pm from the previous 5 pm…read moreappointment. Budget over charged me $85. Even though I advised them. Chicagos fault. Then the fave me a car with NO fuel. Yep, no fuel. While on a country road I looked fine to see no fuel. Who rents you a car with No fuel. Luckily I had just passed a fuel station, turned around, got fuel. Now turning it back in with only a portion of my fuel used. They are getting it back full compared to how I rented it. Lulu from Budget advised if I get it empty bring it back empty. But that can't happen because I didn't use it much. This is the second issue I've had with Budget. They are the same company as AVIS . Same owners. So why ????

I booked this at this car rental solely based on price. I booked a red eye flight and arrived at…read more5a.m. Dollar opens at 6a.m. it is conveniently located at the Ohare airport with all the car rentals. You will need to take the sky train and it is past terminal 5. Once you get off is at the lower level. What is confusing is they have a booth in the parking lot and at the Dollar counter inside the building where all the other rental agencies are. Don't had to the booth. It's a shell of nothing. Just go to the counter. Dollar shares with Thrifty Car rental. The agent works with both companies. I was the first in line some my flight was early. The staff were there 15 minutes before 6a.m. Yet at 6a.m. they didn't open. Strange. The guy that help check is in did the bare minimum. Did not explain a thing. The nice thing was he was not pushy about upsetting anything. He just wanted to get it over with. We were the only ones in line. Why the 4 stars? The price and we got an upgrade to a midsize car that was in great shape. It was a Toyota corolla so I'm not so sure it was mid size but it was fine.

April was great! Upon returning our car, she noticed we had two car seats and offered to drive us…read moreto our terminal, then drop the car off for us.

Overall great experience and always affordable! We were provided with a Hyundai Palisade with very…read morelow mileage. Since the Alamo counter was closed, we were redirected to the National counter where the staff was incredibly friendly. We were even given an additional discount as the rates were much better for the July 4th weekend, and we had booked our trip 1 or 2 months ago when the rates were high. That was a great way to start a trip. Overall the vehicle was great and fun to drive especially being new it had the assisted driving (ADAS) which made the long drive relaxing. There was a small windshield crack (under an quarter of an inch barely visible), and while their policy only requires reporting damage over two inches from prior experiences, I made them note it on the record before I took the vehicle from the lot just to be on the safe side. Returning the car was a breeze, just drove straight in, unloaded our bags and off to catch a plane

I rented a mid-size SUV for 3 days from O'Hare. When we arrived, there were none available so had…read moreto wait about 10 minutes for one to be delivered to the rental area. Then had some relatively minor issues with the vehicle - the brights would automatically come on (and not at the right times). We changed that setting, but each time the car was turned off and on, it went back to the default. Worse was the screen which was used for all settings - at times it would not turn on, which meant no access to anything including the A/C settings. I mentioned these issues when turning the car in, and what made this a 4-star review is that I was immediately offered a discount for my inconvenience . I hadn't asked for anything and was just mentioning the screen malfunction so they could fix it, so it was great customer service for them to offer the discount (thank you Shawn!).

Quick, ready, no long lines, definitely a step up from other companies…read more First floor access and large hello signs help. There were so many cars but well marked by numbers above and below the cars. Lots of staff walking around before pick up and after. Car was clean and ready to go. Checkout was easy and friendly. Check in, dropping off was even easier. Although a little pricier than competitors, well worth the money.

I have been a Hertz member since 2022 and have completed several rentals with Hertz. I frequently…read morerent vehicles with Hertz for both business travel and personal travel. As a loyal customer and President's Circle member, I have always expected a higher level of service, transparency, and support. Given my history and frequency of rentals, this experience has been extremely disappointing and has caused me to reconsider continuing my relationship with Hertz. After picking up my vehicle, I needed to update the card on file. I contacted Hertz customer service and was informed that President's Circle support could not assist me directly and that I would need to either contact the airport rental location or return to the counter to make the change. I attempted to contact the airport rental location multiple times, but no one answered the phone for over two hours. Because I was unable to reach anyone by phone and had been instructed to return to the counter if needed, I had no option but to drive back to the airport location after completing my scheduled meeting. Once I returned to the rental counter, I was advised that they would need to close out the existing reservation with the original card and update the rental with the new card, which would result in a new rental agreement number. At no point was I informed that this process would result in an increased rental rate or an additional full daily rental charge. I had the same vehicle for less than 24 hours and was not requesting a different vehicle, extending my rental, or changing the terms of my reservation. I was simply following instructions provided by Hertz to update my payment information. I should not be financially penalized for following the process Hertz instructed me to complete. I understand that daily rental charges may apply once a vehicle is picked up; however, my concern is that the financial impact of this change was never disclosed to me before I was instructed to take action. Had I been informed that updating my payment method would close my existing reservation, create a new rental agreement, increase my rate, and add another daily charge, I would have made a different decision. The increase in my rental rate is unacceptable. I reserved my vehicle under an agreed-upon rate, and I do not believe I should lose that rate because of a process change required by Hertz in order to update my payment method. I did not request a new rental or a new rate; I followed the instructions provided by Hertz representatives. This experience has been far more difficult than it should have been for a simple payment method update. As someone who rents frequently for both work and leisure, this level of difficulty and lack of transparency is not what I expect from a company where I hold President's Circle status. I value the relationship I have had with Hertz since 2022 and hope this matter can be resolved appropriately. However, this experience has significantly impacted my confidence in continuing to use Hertz for my future rentals

I purchased an awesome 2007 Toyota Highlander from Des Plaines Auto Works and dig my grave took…read morecare of me so well that I want to recommend him for anyone looking for a used vehicle for a fair price I got a one owner 2007 Toyota Highlander no accidents all the service records from Schaumburg Toyota this thing drives like a charm for $5,000, if you need a great car at a low price go see Big Mike Gray

Big Mike is the man! I have bought 2 cars from him. Both cars (Toyota & Lexus) are highly reliable,…read moreonly required routine maintenance and by far the lowest price on the market.