It was a bit busy, but Malik was very efficient and got through the line quickly preparing all the…read morecars as well. He's very cheerful and a very good rep.

Horrible customer service! You can make reservations and get there to pickup vehicle and no cars…read morewill be available at 8am, even when you reserve a vehicle. No compensation no offer for a ride back home. Only response, was if a vehicle becomes available we will call you to come back, for pick up. I rate this location a negative (-5) stars.

I had a pretty scary experience lately when my car was damaged in Merrillville, Indiana. A friend I…read morewas visiting in Libertyville picked me up and took me back home with her, but to get home I would need a rental car. My insurance company set me up with the Enterprise in Libertyville and my first time renting a car went so well. Jeremy was so helpful and made renting my car so easy. I had to return my car in a different state and I just made sure to keep in touch with both Enterprise stores. The process was so easy and I'm so grateful for the help they had making a difficult situation so much easier.

Sometimes when one rents a car there is a pressing need…read more I called Enterprise based upon the fact that I needed a pickup. The agent confirmed that there was pickup from Libertyville to Lincolnshire to meet my need which was pressing. Information was given. The reservation was confirmed with the statement that the pickup driver would call shortly in advance of pickup. The agent sent a confirming calendar text. This was all set for a 1:30 p.m. pickup. At 1:45 p.m. I called to find out why I had no call or pickup. The person answering the phone said that the pickup was not in the 'notes', but that there would be a pickup shortly. Asking what 'shortly' meant, the agent said immediately. Shortly, the agent called to say they could not pickup due to the fact that it exceeded their zone (by a bit). I asked what the discrepancy was: they were showing a 15-minute drive, not 10. Doing the math, this was an extra 10 minutes of driving. I asked to speak to a manager. One definition of a manager is someone who has the authority to approve actions that may differ from the minutiae of operation. After being put and held on hold for 10 minutes (with canned messaging - see some details below), I hung up, called back and asked to speak to the manager. Shane. I described what had transpired to Shane. I said given what transpired that 5 minutes should not be problematic. That a manager could authorize that. He said he would not alter it. As I complained, he hung up. Before he hung up, I told him that I had been listening to the canned message (it was on a one-minute loop or so, so that meant hearing it about 10 times). The message was that Enterprise provided a great experience, that they went the extra mile for the customer and that they put the customer first. Not so. I asked Shane for his last name. 3 requests. Each time he declined saying Shane, manager, with no last name. As I complained, he hung up. In reading Yelp reviews on this facility which I did not do beforehand, I see where a customer had a very unhappy experience with a Shane. Probably the same guy. 'Manager'.

Great customer service over the phone. The lady on the phone was super helpful and kind. I will…read moredefinitely go to this budget if I have to rent a car around that area. Thank you!

I am a frequent renter of this place. Jenni & the staff is very professional and friendly. You…read morewon't be disappointed if you rent cars from this place. All Cars are clean and in good condition. I am recommending this place to all of my friends.

The WORST !!! Does not allow you to use a debit card and PULLS YOUR CREDIT REPORT WITHOUT YOUR…read moreKNOWLEDGE!!!! How is this legal ? Also requires an astronomical deposit. Have to wait 7-10 days to get your deposit back so renting a crappy car for the weekend with hold up about $1,200. For AWHILE !!!!

I drive for uber and the car they gave me has a malfunction on it. And when I called to get a…read morereplacement car they told me I had to wait Two days to get another or pay more for a different car. I stay in Milwaukee so that would make it hard for me to get there to get another vehicle. I explained that and They told me That's how it goes. Yet, when I've rented with other rental companies they gave me a car with no issues same day. And I even tried to drive there to exchange it because it's still drivable, The manger wouldn't allow it. This is by far the worst experience I've had with a rental company. They treat uber drivers like dust. And we are paying customers. Oh Not to mention they never have gas cars like it shows when booking. Very misleading.

I booked an SUV for one week prior to a vacation I got there and budget said they didn't have…read moreanything for me and I could take it up with corporate The woman there named Ritu she was rude and she could care less and she told me there was nothing that I could do . But wait I had 6 confirmations from budget and yet No suv anywhere available. Scam!!! I see now that I'm not the only one who has had this happen to there .

It was not a great experience. When we picked up the car and brought it home, my wife commented…read morethat the car smelled of smoke and the cleaning fluid used to "clean". As she has significant asthma problems she was very concerned that a long car ride would be very difficult. I immediately called the rental location, and was left a message to request a replacement. I received no response after leaving three messages and still have not heard from them. She was forced to suffer two long trips of over 10 hours each and multiple short trips at our destination. I am reporting this to dealership, the rental company and putting it in my review.

The manager at this location is top-notch. We left our iPad in a rented vehicle without realizing…read moreit. We knew the iPad was missing but had no idea we left it in the vehicle. Weeks later, the manager had tracked us down and delivered it to our door. Truly #1 Gold Hertz service, and a great location for Lake Forest and Lake Bluff, especially.

This is the same owner/building as AVIS. AVOID like the plague! Billed for "damages" in December…read morefor a rental back from May. Walked around car when returned and there were no damages. Called Owner and she was very rude and unwilling to help. Told me the BMW we rented had windshield damages. First off, we rented an Impala, secondly, they never pointed it any damage out when returned nor called us to show us this damage if it was found later on. They have no pictures to show me. They just charged my credit card 7 months later without ever calling or sending anything to me previous to December. Where is the proof! Called Avis 800 number 3 times and they are just as bad. Nobody willing to help. Avoid this place and Avis altogether. Oh and they also billed for towing for a 6" bottom of the windshield repair. How much more dishonest can you be? If you have ever rented here, watch your credit card statements. You have been warned!

Update: I stopped into the branch on Thursday the 25th and had a discussion with George about my…read moreexperience. He reviewed the account and found a satisfactory solution. Sarah had noted the account appropriately but the other gentleman that gave me my final invoice overlooked the notes or just didn't bother looking at all. The only reason I gave 4 stars is because the car I rented was just, meh. They didn't have any direct control over that. 5 stars to George and Sarah. While I was there, the car attendant had found my sunglasses in the console of the car and put them in the drawer. Bonus. Don't waste your time with corporate. If there's an issue with your rental, go to the branch and odds are, you can find a solution there. Corporate's right hand doesn't know what the left hand is doing, imo. I rented a vehicle from the Mundelein store May 18-22 of 2026. On the return trip home, we ran into delays from Wisconsin due to heavy construction and congestion. I stopped at a rest area and called the office in Mundelein to advise them that I was going to be late past my 11:00 a.m. return time and gave them my ETA asked off I should expect to get dinged with any overtime charges? The young lady I spoke to at the office stated, "don't worry about it, you'll be fine" (or words to that effect). After returning and getting a clean post-inspection, I was told by the gentleman in the office that everything looked good and that he'd send me my final receipt via email. A couple of hours later, I received the invoice and I was somewhat surprised to see I was billed $51.46 for the late return. I guess I should have demanded a straight answer about late charges when I originally spoke to the young lady but I assumed, don't worry about it, you'll be fine, meant we'll wave it. I've rented a fair amount of vehicles from this specific Enterprise location over a lot of years and have never had an issue. I've never had anyone mislead me or use vague statements. A little later in the day, I received a boiler plate text that was supposedly from the Mundelein location, asking me to reply with any questions or concerns that I had concerning the rental. I replied and explained the issue and that I was upset after being told one thing and something different happening. I never received a reply back from that inquiry. I then called Enterprise corporate later that day to inquire with customer service and was told that a manager would be contacting me to follow up and that hopefully they'd find a solution to the situation. No one has called to date. I wouldn't have had an issue with the $51 had I been simply told honestly and straightforwardly up front, when I called in, "sorry, there will be a charge for the late return". Is it that difficult to simply be truthful and straightforward? Apparently at this particular location there is now. I wasn't dealt with in an honest and straightforward fashion, THAT is what upsets me! I made a courtesy call to try and possibly help them make any logistical changes if they needed to around my return time and I get treated disingenuously. If this is what I have to expect from Enterprise going forward, there certainly are other rental companies I can begin to forge a relationship with, going forward.

This by far is the worst Enterprise location I've ever dealt with, and I've traveled for work for…read moreyears dealing with numerous rental companies. I've used this location on 2 separate personal occasions and have had nothing but problems. The first rental experience was less than a year ago, and resulted in me having to swap cars due to issues with the vehicles. While I didn't swap vehicles a 3rd time, I did call them to tell the vehicle they provided right when I left smelled like smoke. We didn't discuss a rental swap at that time, but they did not clean the vehicle that they swapped out for me and had other another driver's rental agreement in the console. I called again to coordinate a rental, spoke with them earlier in the morning and they said they would have larger vehicles in the afternoon, but nothing now. Great, we were going to be later in the afternoon. I called again to confirm after 12:00 PM central, spoke with a team member that said we had 2 options for vehicles, a minivan and a suburban to which I told them to the minivan, and we would be at 3:45 PM, which they confirmed. This was fine until I called at 3:30 PM to have them pick up which they tell me they only have small vehicles. Employee proceeds to tell me they have no other vehicles, to which I questioned then why did the person prior tell me the vehicle options? What is the point of confirming if they are just going to give vehicles away? Employee refuses to give any support now and there are no managers they can call or reach out to, told me to just call their customer service line. I've had nothing but great interactions with their Grayslake location for years as well, but this is the most poorly run location I've ever dealt with.

I don't know how this place only has 1 star. I've rented moving trucks from here twice and…read morereceived not only the cheapest price in the area (compared to U-Haul, Enterprise, etc) but also great service. Jenny called me the night before to inform me that my online order of the 10' moving truck wasn't available, but we could get the 15' truck for the same price. Everyone here is great, and the location is ideal. If you're planning on renting a truck, do it online. There are usually good discounts.

Unbelievable. That's what I have for this place. We had a truck scheduled for our move today and…read morethey called us 30 MINUTES BEFORE the reservation to tell us they didn't have anything available. HELLO! My lease is ending and we're closing TODAY! I When people schedule things, they expect to be able to follow through. We ended up scrambling for an hour, throwing off an entire day of paperwork, moving and running errands. Ridiculous. Don't cause yourself the extra stress. Screw this place. I'll be filing a complaint with IDOT.