This is my go-to place. Everyone is great, especially Dolores, the manager. I've never had a problem with any cars. And it's easy in/out location. I never consider other companies. read more

Rented a car on July 4th weekend. Despite the line of customers waiting for cars that location had run out of, the SUV i had reserved was ready to go. The gas tank was full and I asked the agent to add the prepaid option for return so that I didn't have to stop and refill. I confirmed it with her a second time before I left the counter that I could return the car with the tank empty and charge to refill would be market rate. She told me it might be a couple pennies higher than market but otherwise all set. Fast forward to receiving my bill and I see $127 for fuel. It should have been about $50 since the tank was at about 25%. I called customer service and was told I did not have the prepaid option and was charged the much higher rate for not filling the tank myself. Despite being a long time customer who always does prepaid or returns full, she wouldn't consider a refund. She said that she had no way to verify what the agent told me. And, that will be the last car I rent from Avis. read more

Thank you to Theresa for helping us get a car last-minute on a holiday weekend!! Excellent service, no friction, we're very grateful.

This location is very convenient, walking distance from train station. Sales people (Ms. Delores and Octavia) were very nice and accommodating. Definitely a location to use for good service. read more

I have been using this location for over 20 years, and the service is always above standard. I never have a problem with my vehicle. Cleaned, gassed, and well maintained each in every time. Octavia is always warm & welcoming, and location manager Dolores makes it feel like family every time I enter those doors. read more

Be careful or this place will rip you off. I reserved a full-sized car for 9 am. When I arrived at 10:30 am, the manager Delores told me that because I had arrived after 9:30, there was no car for me -- unless I wanted to go back to Brooklyn, one hour in the wrong direction. Either that, or I could rent a premium vehicle for an extra $200. I have rented from Avis many times and have never heard of such a policy. I was told that this 30-minute rule was in the "fine print," which it is not. So I was lied to. But, I was leaving for a long weekend and had no choice but to pay the extra money. This is fraud. I have no problem arriving by a certain time -- IF I am told that I need to arrive by that time, which I was not. In the past I've had issues arriving too early and the car not being ready, so that's why I made the reservation for an early time. read more

Avis rental car at 216 W 76th st and Broadway NYC should be avoided because tire maintenance issues with cars we rented from them made them unsafe for highway driving. We have rented cars from this location multiple times over many years because of its convient location, but on at least five occasions we were given cars to drive with one tire with a slow puncture that was pumped up just prior being rented out. We had to return their car on one occasion as we were beginning out trip, on an other occasion we had to call roadside assistance because the tire blew out on the highway, and on at least two occasions we had to drive the car to a garage for tire repair. We have stopped renting from them for the last two years and although we have encountered unprofessional service from some other car rental locations, we have never rented from another car rental agency that is so negligent about the condition of the vehicles it rents out. read more

The staff here is comically rude and extremely slow. I have rented from here a ton of times and will unfortunately continue to do so because it's the closest car rental from my place, and I can say that every single time, the staff has been horrible. I commend their remarkable consistency. read more

Absolutely horrible customer service. Not in the location itself but trying to get anyone who can help you over the phone is absurd. I would have an easier time getting the president on the phone. But with the low ratings they have they clearly don't care and already know their customer service sucks. I would rent from Sixt, Hertz or National. All are better than Avis. read more

horrible service. do not rent from here. overcharging for ezpass, in which i did not even get on the highway.smh read more

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I'd give them zero stars if that were an option. I made a reservation for a midsized car for a long weekend. The manager, (ms. D.W.) waited on me personally. She told me she needed to see my bank employee ID. I told her I hadn't worked for that bank in many years. She got very upset and said that my reservation was based on that AWD number so she would have to cancel it. (Note: that AWD number was put into my profile when I worked for the bank. I did not realize the AWD number on my profile was for that bank, as there is no way to identify an AWD number. It was not intentional.) As my appointments that morning had all finished early, I went to pick up the car early (11:30 AM for a 1:00 PM reservation). Ms. D.W., after telling me she'd have to cancel my reservation and start fresh, said she didn't have any midsized cars available. I told her I still need to go on this family trip. She typed for a bit then printed a contract for me. She had upgrade me to an SUV which she said was all she had available. The charge went up to $844.25 and I told her I didn't want an SUV. She told me I should come back at 1:00 when my reservation was for, so I went down the street to a coffee shop to wait. While waiting at the coffee shop, I looked at the Avis app and noticed my reservation was gone. Nothing. I also had an email from American Express with a notification for large purchase approval for $844.25 from Avis. I went back to the Avis counter where I was again told to come back at 1:00. Retuning at 1:01 PM, I had to wait as there were several other customers ahead of me, all of which Ms. D.W. attempted to upgrade to a "Mercedes I have. It's only $20 a day more. A really good deal." She printed up the rental agreement for me without telling me what kind of car or what the price was. It was a mid-sized car and the price was more than double what my original quote was. Granted, the AWD number had been removed, but I don't believe Avis gives bank customers %50 off. Ms. D.W. needed to punish me for the AWD number mishap, even though I was up front with her at the very beginning telling her I hadn't worked for that bank in several years. Ms. D.W. may be good for Avis with her upcharging and upselling, but clearly she should not be customer facing. I don't believe she has the personality to deal with customers. I have deleted my Avis Preferred account and will be deleting my Avis.com account altogether once this rental is finalized, ending my near 20 year relationship with Avis. read more

Avis Rent-a-Car - This note was taped to the dashboard, indicating additional fees for being early, late, or dropping off at another site. - Car Rental Near Me - New York, New York

If you have hours to spend waiting to get a car this is the place for you! We rented a car for just a few hours to attend our wedding tasting. We arrived at 11 ready to grab our car and go but they didn't have a small car (which was prepaid and reserved) and refused to give us a bigger car because we're 24. They told us we would have to wait to get a car later that day...if we wanted a car later in the day then we would have scheduled it then!! Quite frankly the worst experience ever. ZERO STARS read more

I avoid this place. Whenever I used their services it was beyond a disaster. There was one employee that would use bureaucracy-sounding language that did not actually mean anything to overcharge and to justify that they would take 40 minutes to get the car you had made a reservation for. And if anyone complained, she would even threat to call the FBI (claiming that they would take action against an "alien" like she assumed I was). Hilarious, but also tragic. Don't go there read more

Have been renting from them for A year or so. Most of the times it's a good experience. Sometimes things out of their control but acceptable for any rental company read more

Average at best. I come often. Usually service is okay. They have a weird sense of humor, but whatever. And are slow. Today 3 people at the front and only 1 helping customer. Why have I been waiting 10 minutes already when there are 3 people behind the counter? And they wonder why customers are not enthused read more

Avis Rent-a-Car - 3 people behind the counter and they can only help 1 customer. - Car Rental Near Me - New York, New York

Place is a zoo. They over rent vehicles so even if you're a pre-pay, you will have to wait for a vehicle. And don't expect the counter to be nice or sympathetic about it. They simply do not care. read more

Avis Rent-a-Car - 45 minute wait WITH a reservation. - Car Rental Near Me - New York, New York

Booked and prepaid for a premium. Was given a full-size without being told, no explanation and no refund for the price difference. On returning the car was charged $72 for gas despite the fact I returned it with half a tank more gas than when I received it. HORRIBLE experience read more

Smiley chargeback. I picked up the car at 9:21pm. The 24 hour return was scheduled to be returned at 9:30pm the next day. The car was returned at 9:51 which was 21 minutes late, you attempted to charge me $120 extra but it within the 29 minute grace period. Even if I was 1 minute late, that's on you- 29 minutes from the time I was scheduled to return the car. I waited 5 minutes to drop off the car. U will not get a dollar from me for wasting me time. read more

Had a perfect car rental experience. Unlike other companies and locations in the city, I was met with nothing but courteousness and professionalism. I'be already made another reservation for when I need a car again. read more

This my worst experience in renting a car ever and I've been renting cars since 35 years!!! The rental office lady was so aggressive with me and my wife because I asked her to change the car that they gave me which was in a very bad condition and she was extremely rude!!!! I'll never use this office again and I'm waiting for Avis to to see what will they do with my complaint read more

I've been using the NYC W76th Avis location, roughly 5-8x per year, over the past three years and have had nothing less than exceptional service every time! The team is professional, courteous, knowledgeable and best of all EFFICIENT. Also, punctual in car delivery (btw always immaculate!), never a wait! You've made me a loyal customer. Thanks again Avis, read more

We've rented from Avis many times before with better success but this past experience was horrific! We were given a car that had VOMIT smeared all over the passenger side of the car! The smell had been masked by a strong febreeze so we didn't notice when we were given the car (in a dar garage), but minutes after leaving we saw the mess and pretty soon the stench came back too. We had to find another Avis location to get rid of the car. It was DISGUSTING! We paid for an Uber to finish our trip. What made this even worse, when we called customer service about this incident they had some lame excuse as to why they couldn't offer a refund and instead offered a $30 voucher. ARE YOU KIDDING?? That barely covers half of the rental and that doesn't even touch what we paid for the Uber to finish our trip because of the disgusting car. read more

When you "find" the "missing" blue, Kate Spade wallet please give us a call ! otherwise don't bother. Honesty is the best policy! We did not appreciate that you tried to also over charge us to vacuum the car ! Vacuuming a rental car is your cost as a car rental business! Will not be using Avis in New York City ever again, we did not feel that the employees were honest. read more

Worst rental location around. Don't go here. You'll wait at least an hour to pick up your car. I was told "this is normal". I then got a car that: 1. Had not been cleaned at all (apparently COVID isn't a concern here) 2. Reeked of smoke 3. Had the back passenger tire almost flat (was at 16 psi) 4. Squealed when you drove it 5. Shook when it got on the high way 6. Had only a half a tank of gas In the end, I ended being charged even more than the ridiculous amount I paid for this car due to gas (which I told them was not full when I got it). And everyone I dealt with was completely uninterested in listening to the several problems with the car and kept repeating the same line ... "sorry, we can't do anything about it". read more

Don't rent here. I returned my car, the place was jammed, the guy asked me if an email receipt was okay, and I agreed. They apparently didn't log the car in until two days later--I assume they notice it in the garage where the attendant had parked it--and charged me for two days' extra rent. I'm sticking with Hertz from now on. read more

You take the good with the bad, living in NYC. If you can afford to have a car and have a place to park it, bonus. For me, it was fiscally irresponsible to have one. So I have to rent a car if I want to, you know, leave the city for anything not easily accessible by mass transit. This place was in my neighborhood. Now, I only use a credit card for incidentals. My husband uses his for most of our common expenses, like travel. They almost didn't let me take the car that we pre-paid for online b/c they needed a credit card w/ my name on it. Luckily, I had one on me. Guess it's a liability thing (he doesn't drive, so we couldn't just put it under his name as a driver). When I got the car, there was only a half tank of gas. The counter people were not very helpful, so I didn't bother to bring it up, we had a long drive ahead of us. However, when I returned the car, I told the gentleman at the counter whom I believe was a manager. he was more than happy to give me a credit on my bill. Which was helpful. I may think twice about renting here again. I usually like Avis, but you are quite effectively taking your life into your hands dealing w/ the people here. read more

I would definitely give zero stars if I could. They gave me a broken car where the heat did not turn off (and I know how to use cars), then they fraudulently claim 'damages' from excess pet hair because they saw me get out of the car with my dog. Mind you, they did not find any garbage or excess pet hair when I returned it and 3 people descended on to the car, it's a trap to pad the bill later. There might have been a bit of pet hair, but I sure hope they are vacuuming and cleaning anyway in this time of Covid- and it was not excessive. Stay away from Avis! They are crooks. read more

Con company!!!!! Be ware they charge you double when you get there!! They also give you a different car! Be very careful!!

I had a very pleasant experience. I pre-paid for the rental. I rented a Mustang initially but when arrived the manager had a Corvette Sting Ray available and upgraded me for about 60 bucks so I definitely took and the ride was nice Definitely will go back again. read more

Reserved here as I was going to be in the city. I'm Preferred member but I had to wait outside for almost an hour to speak to a rep. If you can avoid this location do so. Don't think that because you have status with Avis this place will honor that. read more

This rental did not start well. They said the tank was 7/8 full and a few blocks out I noticed it was on empty. I called Avis and they said take a picture so I did. Traffic very heavy in midtown and roads closed due to weather - I was heading out to Long Island and ran out of gas before I could reach a gas station in Queens..AAA came etc. but set me back an hour. HOWEVER when I returned the car there was a very nice service person named Solomon and he gave me a 50 credit. What happened was not his fault so super nice of him. But be warned -- check the gas against what they say! read more

Literally the worst. Simply the worst. Beyond horrific customer service. Rude. Patronizing. Unhelpful. And simple F - all around. Heed the warnings: do not come here. read more

REALLY SHADY FUCKERS. REFUSE A CAR WHEN THEY GIVE IT TO YOU HALF-FULL OF GAS. I rented a car from them and was told that since you received a car half-full to return it half-full. I thought nothing of it, since they made me aware of it. and made sense that I would return it back half-full. A month later, I was heavily penalized and charged for the other half of the gas tank. So something from what I estimated would be charged at $161, i ended up being charged fro $243 on my card. Ok. So i thought it was an honest mistake, so I call this location where I got my car at and they said, to call headquarters. Headquarters tells me records indicated the previous renter returned it full. The customer service rep had the nerve to imply I was lying and had even asked if I spent any money on gas (which i did). They would not accept seeing a credit card transaction that would've showed the amount and location of the gas station., but only a real receipt. Really?! This basically tells me there is a shady practice that happens that they either someone at that location is using it for personal use and I get fucked OR someone renting it out illegally making money off the car and I end up getting fucked. Either way I get fucked in both scenarios. DO NOT USE THIS LOCATION OR THIS COMPANY IF YOU CAN. read more

Wish I would have checked the reviews prior to renting from here. I waited 20 minutes to rent a vehicle with a reservation and only two people ahead of me. On top of that the vehicle was smelly from the person that brought the vehicle up or the one that gave it to me. read more

Horrible Service!!!!!! AVIS' quality is going down the tubes. You think when you reserve a car it's going to actually be here, but NO, mine wasn't!!!!! If this was an isolated incident maybe, maybe I could let it slide, but in a years time AVIS has not had my car 3-4 times. One time I was visiting a very sick relative in the hospital and couldn't go because they didn't have my car and wouldn't help me try and get one from one their other locations. Go to Budget!!!! Go to Hertz!!!! Go to Dollar!!!! Go where they'll give you the car you reserved and not try and lie their way out of it. read more

Avis has failed me on three levels: maintenance, road service and customer service. I was to travel round trip from New York City to Southampton, NY, about 110 miles each way. The car was issued with 61,500 miles on it with worn tires. One developed a severe leak (loss of 10 psi in one day). Road service claimed it could not replace the tire, nor would the replacement tire in the trunk go more than 70 miles. I had a 110 mile return trip ahead. I asked for a replacement vehicle at 4.40 PM on Thursday. Road service around 6 said it would send a car from Medford to me in Southampton (40 miles away) in 4 to 6 hours. Apparently no one knew the geography of Long Island and found a closer dealer. No replacement car was ever delivered. I was asked for my address and provided it by phone to two different agents in Florida and Texas and texted to a third. After many phone calls by me, the last at 10 PM that night that I initiated, I was told no car would be coming. I was left to deal with the leaking tire on my own. I took it on Friday to a tire dealer who said all the tires should have been replaced. It took me two hours over two days (out of my personal time for which Avis did not reimburse me) to get the leaking tire repaired. Customer service refunded the $30 I paid for the tire repair, but what about my lost time? The four hours on the return day should have been credited. read more

I returned the car 11 mins late and was charged an extra hour at a rate of $147. I get it, I was late, but when youre entire business is framed around up-selling people, the lack of discretion (11mins late!) stings a little more. Again, I will take accountability for returning the car late. I would however, ask the management of this location this question: Knowing that getting around NYC can often be a challenge, if you are not willing to encourage your team to show discretion, compassion or any other human instinct, then why should I ever rent from you again? Seems bad for business. read more

Avis confuses and annoys your customers; simply your rental terms agreement. As hard as I try I cannot figure out how I ended up spending $15.99 in gas fees when driving 69 miles. REALLY? Apparently, the rate quoted was different than the prior several dozen rentals -- offering a lower price but fixed gasoline fees. Do you really expect a customer / client to understand this? It should not be difficult to determine total cost of rental under reasonable terms read more

Nathan was supervisor when we got our car. He was great. Give this man a raise. Kim was also great!

NEVER HIRE FROM AVIS IN NYC! We paid upfront for a premium car rental and when our accommodation plans went A-wall due to a dodgy scam, they wouldn't allow us to collect our car from a closer location even though we contacted them a week prior to the pick up date. Not only that, but they were exceptionally rude and unhelpful. They also rubbed it in our faces that we would incur additional fees and loss of all money should we need to make any change. What an absolute joke in customer service!!! read more