When you feature car rentals, often its for people who are visiting from out of town. When this…read morehappens you want a business that will actually be open on that traveling holiday to help, even with basic needs like dropping the car off!!! We rented a lovely Honda Accord that still smelled new, when we were visiting on Labor Day weekend, and after calling around to all the big name rental places to find out that they would charge us a ridiculous amount for a full-size, and would also not be open on Labor Day to receive our early hours drop-off, I contacted Boch. Not only were they the only car rental place nearby that was open on Labor Day, and the only one who didn't gouge us with a manipulative drop-off policy, we lined up a car and we were thrilled with the service. Reasonable rates, open on Labor Day so we could get out of town and not be charged an extra day, and a quality, reliable automobile to drive around the area. Support this local and fantastic business!

The rep working on Sunday. While clearly over worked for working in a busy location alone. When…read moreconfronted with the extra change he immediately turned hostile and confrontational when questioned. Of course a customer is going to be upset for a charge they were not expecting . Had he taken 30 seconds to explain the charge before charging it, things would not have escalated. Instead he said if you are going to be confrontational he would cancel the rental. . I did not become confrontational until he turned hostile over the questioning of the fee. He clearly did not want to do the work to resolve the additional charge. Which was avoidable. Time would have been saved had he disclosed the fee from the start. But because he didn't, it created more work for himself and he clearly didn't want to do more work. When he canceled the reservation (after charging my credit card) and he refused to provide proof. He did not even process it so that it would generate an automatic email. Sadly this one of the only non-airport locations open on Sunday in the area. Just before him "helping" me he had a dispute with another customer over charges and they also left without renting. I've been to other enterprises and never had an issue. This was one of the oddest encounters.

I went to pick up the car that I was renting Sunday at noon time. I showed up an hour early and…read morethey said they did not have my car that would be there in an hour. But, he then stated that he could not guarantee me that I was gonna get my car. I had rented a luxury car, which is a BMW or an Audi or nicer. I paid an extra $89 for a three day rental. So, when they didn't have the car, I did not get upset and I said fine. Give me a lower car. They did. But he then said it was only a dollar less and when I said that's not right he said what would you want me to do? I don't control the pricing. I rent from national car rental, which is the company that owns enterprise almost every week because I travel for business. So, needless to say I will never rent from this location again. Plus, if I could give it a zero, I would.

Three words for the 5 star rating…read more Ham - il -ton; awesome guy. Hamilton was professional, courteous, and quick with the check in and check out. If corporate Hertz is reading this; if 1/4ths of the employees at the DFW Airport had his work ethic, you may not need kiosks to do what live employees should have no problem doing or have as many 1 star reviews.

You should never rent from this Hertz location. They don't care about their customers…read more In addition, they charge more than $9/day for using an EZ Pass transponder, in addition to the actual toll fees. Why are they charging customers for a transponder that doesn't cost Hertz anything? This should be illegal.

They lie and cheat to add additional insurance to your bill…read more Shame on them for unfair business practices.

Last weekend, I rented a minivan from Budget in Norwood, MA to my daughter graduation and helped…read moreher to move out, it was the best rental experience I had. I tried for a long time to secure a minivan for this trip but no luck from the website. I talked to Tom and he suggested me to reserve the biggest car possible from the website and he would see what he can do. Then he went above and beyond to secure a minivan for me from the nearby Budget location and also gave me an excellent price. In the past four years, I travelled to Princeton at least 2-3 times a year to see my daughter, Tom always gave me the best car in the lot and listened attentively to my questions. His customer services is superb. Even though it is a long drive to Princeton, but the rental experience with Budget in the past four years made my journeys enjoyable and memorable thanks to the top notch friendly and very professional customer service I've received from Tom.

By far the best Hertz experience I have had in my 5-6 rentals. I've had an issue almost every other…read moretime that I have dealt with Hertz but this place was quick and easy to solve every question and concern that arose. When I called to confirm because I was confused a bit by the app which had me picking up at "Boston Executive FBO", they quickly explained the situation, moved my location accordingly and even got me a lower rate than I was seeing online. I also had to call another time to verify some info and both times were pleasant experiences. When picking up here in person the process was seamless. The gentleman who helped me was very friendly and quick to get us out the door. The van we rented (for a fantastic price) was also in amazing shape compared to our previous van rental in Pittsburgh. Very happy with the experience at this particular location!

Rented a larger vehicle for the weekend and I was so pleased with the whole process. Customer…read moreservice was phenomenal, no issues with the vehicle and it was perfect for the snow storm that weekend. A representative even drove me home after I returned while I was booking my Uber. Highly recommend!

Took three cars to get one that was clean, didn't smell like smoke or was empty of washer fluid…read more Nothing like a few delays when you just arrived at Atlanta Airport. And also forgot, no help from anyone at the check in desk.

My experience here was Horrible. Just plain flat unacceptable I had with my recent Avis rental. I…read morereceived the wrong car from what I reserved, and the vehicle provided was very dirty and poorly maintained. customer service sucks, Despite bringing this to the attention of the staff, I was given no refund, adjustment, or proper resolution, just a bunch of excuses. This level of service is extremely disappointing and does not reflect the standards Avis claims to uphold. I expect the vehicle I pay for to match my reservation and to be clean, safe, and ready for use. I also expect fair compensation when Avis fails to meet those obligations. Front desk employee very rude. Pis Advice stay away from this rentals company they a ripoff.