Enterprise in Norwood was excellent! Javier, Larry, Devon, and Eric kept the location running…read moresmoothly with clean, courteous, friendly, and empathic service. They answered all my questions and searched through car insurance information to make our experience, after a no-fault accident occurred, super simple. Accidents are not what you want to deal with when life is already complicated, but they set your mind at ease. Thank you!

The rep working on Sunday. While clearly over worked for working in a busy location alone. When…read moreconfronted with the extra change he immediately turned hostile and confrontational when questioned. Of course a customer is going to be upset for a charge they were not expecting . Had he taken 30 seconds to explain the charge before charging it, things would not have escalated. Instead he said if you are going to be confrontational he would cancel the rental. . I did not become confrontational until he turned hostile over the questioning of the fee. He clearly did not want to do the work to resolve the additional charge. Which was avoidable. Time would have been saved had he disclosed the fee from the start. But because he didn't, it created more work for himself and he clearly didn't want to do more work. When he canceled the reservation (after charging my credit card) and he refused to provide proof. He did not even process it so that it would generate an automatic email. Sadly this one of the only non-airport locations open on Sunday in the area. Just before him "helping" me he had a dispute with another customer over charges and they also left without renting. I've been to other enterprises and never had an issue. This was one of the oddest encounters.

Do NOT come here! Biggest scam company I've ever come across. There's an Enterprise down the street…read morethat's actually an honest company. Someone hits my car, but luckily the driver is responsible (which is not something I can say about Rent-a-Scam here) and reported the accident. As such, their insurance company agreed to cover all of the costs of the repair and rental car. Despite this, I was forced to provide a credit card but was reassured that it was just a formality. Three days after I return the car my credit card is charged for $151. Can't believe they lied straight to my face. I called them immediately and was told by a guy named Micah, "oh yeah I see you returned the car on time and there wasn't anything wrong with the car, I'm not sure why you were charged - let me talk to my manager". I get a call back the next day that they would provide a refund. This was March 23, over a month ago and no sign of a refund. I have called again and the same guy Micah said to e-mail the manager because for some reason he doesn't know how to e-mail himself (the company is clearly all around incompetent). E-mailed the branch manager, James Ney, and no reply. It's been a month - I shouldn't have to beg for my own money, lol. If anyone has been in a car accident and has had to file an insurance claim, you know the process for getting insurance to pay can take weeks. I was already weeks without a car. I had to ask coworkers to pick me up and take me home. So to add insult to injury on an already awful situation, I'm out $151. Way to go, Hertz. You've successfully scammed me for your own selfish benefit. I hope everyone else reads this and stay away so they can avoid renting from a seriously shady company.

Very BAD ! DO NOT come here. I rented a car on February, but they made a big mistake, they charged…read moreme 2 times. Well, That's okay. I called them again and again, but 5 months passed, I didn't get the refound Wtf ? Only money in their eyes ? B#%ll@×s#: /t???

Rented a larger vehicle for the weekend and I was so pleased with the whole process. Customer…read moreservice was phenomenal, no issues with the vehicle and it was perfect for the snow storm that weekend. A representative even drove me home after I returned while I was booking my Uber. Highly recommend!

By far the best Hertz experience I have had in my 5-6 rentals. I've had an issue almost every other…read moretime that I have dealt with Hertz but this place was quick and easy to solve every question and concern that arose. When I called to confirm because I was confused a bit by the app which had me picking up at "Boston Executive FBO", they quickly explained the situation, moved my location accordingly and even got me a lower rate than I was seeing online. I also had to call another time to verify some info and both times were pleasant experiences. When picking up here in person the process was seamless. The gentleman who helped me was very friendly and quick to get us out the door. The van we rented (for a fantastic price) was also in amazing shape compared to our previous van rental in Pittsburgh. Very happy with the experience at this particular location!

Reserved a car at Avis (Las Vegas) for a business trip, and for the second time they were…read moreabsolutely awful. I waited 45 minutes in line, and when I got to a representative she was absolutely clueless. When I inserted my company credit card it can back rejected which I knew was an error because I used it all day with no issues. Instead of retrying the card she said I had to call my credit card company. I ended up cancelling my reservation and taking an Uber to my hotel. At the hotel my credit card worked fine. I would not recommend Avis at all, there are cheaper and more reliable place to rent from. Stay away!!!!

The only reason for the two stars is because the gentleman at the front desk is reasonable, yet…read moresomewhat apathetic to the concerns of customers. It seems that overbooking is a routine practice for budget. Cars are available if you are lucky to arrive when another customer drops off. If youre not? Tough luck. You can wait if youd like. I happened to be the lucky one. Customer service on the 1800 number is awful. Rude. Confrontational. If they dont like something they drop the call or transfer to another rep. Ive been ping ponged between 6 reps (!) to get one day extension. They all mentioned fees but could not tell me what they are. They last rep flatly said "i cant tell you what the fees are, do you want it or no?" When i replied "my friend, what are the fees?!" He just hung up. If you have an issue you are stuck. Period. Go to enterprise. No issues there over multiple rentals, for me.